Total 1,300 Senior Executive level Customer Service job vacancies

Job Descriptions:

• Manage incoming calls and address inquiries or emails from clients.
• Prepare quotations, sales orders, purchase orders, and delivery orders.
• Process all orders accurately and within the expected timeline.
• Provide administrative support for the Sales Team, including checking visuals and floor plans, and preparing installation reports.
• Coordinate the smooth workflow of orders and handle relevant logistics arrangements.
• Undertake any other ad-hoc duties and assignments as required by the Sales Team.

Job Requirements:

• Minimum GCE “N” / “O” Levels or equivalent.
• Preferably 1 to 2 years of administrative or operational experience.
• Possess effective organizational and follow-up skills with an eye for detail.
• Ability to interact professionally with both internal and external customers.
• Proficient in MS Excel and Word.

Responsibilities

• Liaise and co-ordinate with external stakeholders to ensure smooth flow of traffic at Gates lanes and scanning stations
• Conduct checks at various Gates and surroundings
• Report and rectify unsafe working conditions/ procedures and safety infringements
• Handling of exception cases with external stakeholders and maintain communication with internal stakeholders
• Managing external stakeholders’ expectations while coordinating efforts with Control Centre and various internal stakeholders
• Submission of reports
• Enforce and upkeep safety SOPs on the ground

Requirements

• Diploma Holder
• Has relevant experience in Operations, Planning, Customer Service and Security Services
• Possess strong inter-personal and communication skills
• Ability to multi-task

Clarence Khoh

R1552372

Pick Network Pte Ltd

Pick Network is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore's urban logistics ecosystem.

We are hiring for the following position:

Service Executive

Job description

• Basic knowledge in IT concepts
• Monitor the backend system to spot for abnormalities and issues of the locker network
• Attend to technical issues raised by Call Centre
• Carry out investigation on disputes raised by consumers and other users
• Provide guidance and support to users at the locker
• On-site and remote troubleshooting of abnormalities or issues
• Coordinate and communicate with contractors effectively in the escalation and resolving of issues raised
• Ensure that all issues raised are resolved and cases are closed in a professional and timely manner
• Parcel recover, if needed

Requirements

• Minimally Diploma/ITE certification
• Have an understanding of how parcel lockers functions
• Willing to be placed on work shifts
• Candidates with driving license at an advantage
• Analytical mindset to detect and solve issues

Senior Distribution & Support Design Engineer  
 
About Us  
Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day.  

About the role:
The Senor Distribution & Support Design Engineer is responsible for the design, mentoring, leadership support, negotiation, coordination and experience with associated works required by Zinfras Design Team based on the electrical distribution network. This role will Report to the Distribution Principle & Support Engineer and assist with a basic level of management/ leadership works which includes assisting and providing a level of strategic technical input/support on line design requirements and reporting on the teams progress and operations. During times of leave taken by the Distribution Principle and Support Engineer to be able to step up and ... Click here to view more detail / apply for Senior Distribution & Support Design Engineer

Applications close 15.00 PM AEST, 9th May 2024
Mandatory: Australian Citizenship required to work within Federal Government.
 
About the company:
This leading Federal government agency supports Australian?s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for an experienced Senior Project Delivery Service Officer to join this busy team for a 12 Month temporary assignment.
 
About the role:
 


Developing and managing project plans and schedules in accordance with the Agency?s project management framework.
Providing specialist advice and technical expertise to staff and stakeholders.
Performing independent research work and analysis including the preparation of draft reports on relevant project
... Click here to view more detail / apply for Senior Project Service Delivery Officer

Applications close 15.00 PM AEST, 9th May 2024
Mandatory: Australian Citizenship required to work within Federal Government.
 
About the company:
This leading Federal government agency supports Australian?s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for an experienced Senior Project Delivery Service Officer to join this busy team for a 12 Month temporary assignment.
 
About the role:
 


Developing and managing project plans and schedules in accordance with the Agency?s project management framework.
Providing specialist advice and technical expertise to staff and stakeholders.
Performing independent research work and analysis including the preparation of draft reports on relevant project
... Click here to view more detail / apply for Senior Project Service Delivery Officer

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

• As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

• Investigating issues reported by clients and identifying the root cause by analysing code and data, reading specifications, and confirming functionality is as per design.
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Troubleshoots problems of software applications and recommends corrective action.

About the team: 

• Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.
• The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.
• This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.

What you will be doing:

• Investigating issues reported by clients and identifying the root cause by analysing code and data, reading specifications, and confirming functionality is as per design.
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Troubleshoots problems of software applications and recommends corrective action.
• Documents customer information and reoccurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to.
• Other related duties assigned as needed.

What you bring:

• C#/.Net development experience in a software development role within a commercial software environment.
• Someone who enjoys tackling challenges, with strong analytical and problem-solving skills.
• Ability to translate technical concepts into client-friendly explanations.
• Results-oriented, flexible, and able to contribute and succeed within a friendly and collaborative environment, helping the wider team provide a thorough and successful result.
• Comfortable working within an existing code base and utilising existing collaborative tools.
• You are tenacious; rarely giving up until you have reached a logical and useful solutio

What you will need:

• Prior banking or finance related experiences a plus; personal banking experience preferred.
• Documents client information and recurring technical issues to support product quality programs and product development.
• Knowledge of FIS products and services.
• Strong analytical skills.
• Knowledge in programming, business analysis or implementation of software products.
• Organizational and time management skills required.
• Extremely comfortable working with computers and a variety of applications.
• Excellent oral and written communications skills.
• Strong problem-solving skills.
• Bachelor’s Degree in Computer Since or related field or the equivalent combination of education, training, or work experience.

Added bonus if you have:

• Experience in Accounting or Leasing would be highly beneficial.
• Previous programming experience will stand you to good stead when analysing complex financial issues. Note: This is not a developer role.
• English language skills required. 

What we offer you:

• A hybrid work model with lots of flexibility
• The backing of a positive collaborative team who will support you to achieve your highest potential
• The opportunity to work on a sophisticated commercial product and to enhance your development skills
• Work with leading edge technology within a global Fintech
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Ensure all issues are quantified via ticketing tool (Service Desk Plus)• Guide end users basis their queries• FCR support for password reset/ account unlock• Ensure email TAT is adhered to• Co-ordination with functional groups to address issues• Active listening and probing skills• Assistance with Chat Support during peak hours • Liaising with Shift Lead for any potential escalations

As an Oracle EPM Senior Support Consultant, you’ll play a vital role in supporting and maintaining Oracle Cloud EPM technology.

Let’s break down the key requirements and responsibilities:

Minimum Requirements:

• Experience: At least 7+ years of hands-on experience with Hyperion Planning, Essbase, PBCS, HFM,FCCS, and FDMEE (both on-premises and on-cloud).
• Managed Services Model: Be prepared to work within a Managed Services Model.
• Time Zones: Willingness to work across different time zones.
• Communication Skills: Strong verbal, written, and presentation communication skills.
• EPM Understanding: Good understanding of various aspects of EPM.
• Reporting: Ability to report clearly and effectively.
• Learning Attitude: Openness to learning other Oracle EPM solutions (whether on-premises or on-cloud).

Job Description Specifics:

Project-Related:

• Support and administer the Hyperion Suite of applications.
• Work with ticketing tools.
• Develop training documents.
• Provide clear status reports.
• Communicate effectively with clients.
• Be flexible to work in different shifts.
• People Relations:
• Maintain Version1 quality standards.
• Collaborate with the team and support fellow members.
• Participate in organization-wide initiatives.

Technology-Related:

• Handle application administration.
• Provide functional support.
• Offer technical support.
• Possess basic infrastructure knowledge.
• Understand basic database concepts.

We have a fantastic opportunity within The Richmond Fellowship Scotland for a Senior Support Worker to join our Teviot service.

Requirements:

Applicants will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3 Health and Social Care to be considered for the Senior Support Worker role.

About the Role:

Our Senior Support Workers are classed as Front Line Management staff and as such your duties would fall under three specific areas as follows:

Staff Management:

Coaching and mentoring front line staff while providing appropriate support including regular supervision.
Identifying the training needs of your team and ensuring that this training is provided.
Producing the monthly rota for your team, taking into account budgetary requirements and ensuring that all staff meet their contracted hours whilst managing holiday cover and absence.
Developing the ability of your team to produce accurate and effective support plans.
Covering on-call shift work as and when needed.

Supported Individuals:

Plan and facilitate meetings with individuals and important people in their lives in order to collate the appropriate information required to write an effective support plan.
Effectively match supported individuals to staff members, keeping in mind the identified outcomes and goals to be achieved for said supported individual.

Organisational:

Liaising with external agencies such as an individual`s family or Social Work Services.
Ensure that the standards set by the SSSC and Care Inspectorate as well as The Richmond Fellowship Scotland`s own standards are always met.
Positively represent the values of The Richmond Fellowship Scotland when engaging with all external agencies.

There are a range of benefits to working with TRFS which include:

TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)
Continuous in-house training opportunities and chances to further your career in social care.
Paid travel between services (depending on service requirements).
Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.
Free Membership of Glasgow Credit Union.
HSF Health Care plan.
Counselling & Life Works service.

On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.

For this fantastic opportunity you will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3.

The successful applicant must also register with SSSC as a Supervisor in Care at Home and Housing Support Services on taking up the post.

PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.

Closing Date: 29/5/24 (We reserve the right to close this vacancy at any point)

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£12.22 - £ 13.56

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£12.22 - £13.56
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Green Park Nursing Home in Warrington is a charming, relaxing and welcoming nursing home, offering a wide range of care for the local community. From short-term respite care to specialist dementia care, we can provide individualised, person-centred care for your loved ones!

Orchard Care Homes are Winners of the 2023 LaingBuisson award for Excellence in Large Residential Care.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£11.69 - £13.03

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£11.69 - £13.03
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Part of the award-winning Orchard Care Homes group, Three Bridges Nursing Home is a friendly, warm and welcoming nursing home, just a short walk away from the local canal. Our nursing home comprises of 53 spacious bedrooms with en-suite, large communal living rooms, a beautiful garden and even a library!

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.


At Orchard Care Homes, we value our employees. Click here to find out more about our wide range of benefits.

We're seeking a Senior Childrens Home Residential Care Practitioner to become part of a dynamic team for a Warwickshire local authority, working at their newly established Children's Home in Leamington Spa.
As a Senior Children's Residential Care Practitioner, you'll play a crucial role in the lives of young people. You'll work directly with them on a daily basis, building strong relationships with both the children and their families, and providing a safe and nurturing environment to help them achieve their goals. That's why we're seeking individuals who are genuinely committed to making a difference. Whether you've always dreamed of working with young people or you're considering a career change, this could be the perfect opportunity for you.

Salary: £31,364.00 - £33,945.00 per annum + additional pay for unsociable hours and sleep-ins.
Contractual hours: Full time working 37 hours, rota based
Region: Stratford-on-Avon

As a Senior Children's Residential Practitioner, your responsibilities will include:

• Ensuring the quality of day-to-day care, administration, and organisation of the Children's Home, while adhering to care plans for Children and Young People.
• Compliance with all statutory regulations, additional instructions, and best practices, with meticulous maintenance of records.
• Promotion and maintenance of positive anti-discriminatory and anti-racist practices.

Requirements:

• Relevant Minimum of 3 years' experience of demonstrably effective work with children and families in a voluntary or professional setting, preferably in a residential children's Home, coupled with delivery of specialist intervention and partnership work.
• A Relevant Child and family qualification to Level 3 with evidence of substantial experience as a family support worker or a NVQ Level Four or equivalent qualification in a relevant Child & Family subject or commitment to undertake the QCF qualification within 6 months of being in post.
• Level of expertise in an area of children, family and parenting, gained through qualification or substantial work experience. An understanding of family dynamics and child development

The role will require shift working including working some weekends, evenings, sleeping in the home and being on call.

Benefits:
The opportunity to care for Warwickshire's children.
Joining an authority with a "Good" Ofsted rating.
Competitive compensation.
Comprehensive training.
Funding for a QCF qualification.
Access to an employment assistance program, including counseling and support.
Clear career progression pathways.
Rotas with dedicated senior shift leads and on-call support.

Please contact Kat at Service Care Solutions on 01772208964 or send your CV to kat.shah@servicecare.org.uk if you would like to apply.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.