Food & Beverage Assistant

Champneys Mottram Hall

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In the role of a Food and Beverage Assistant, you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the Food and Beverage department while being an ambassador for Champneys.

Some duties and responsibilities as a Food and Beverage Assistant include;

• Ensuring the Food and Beverage areas are well presented, inviting and to the to the standard our guests expect.
• Having a complete knowledge of all food & beverage menus enabling you to provide accurate and enticing product descriptions including knowledge on dietary needs, calorific values, and basic nutrition to guests.
• Taking reservations and orders, and serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition in accordance with Company standards and procedures.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Access to Learning & Development aimed at job satisfaction and career advancement
• Merlin Entertainments Attraction
• Free parking
• Professional Uniform

Senior Chef de Partie

Champneys Tring

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, our delicious food offering also reflects this. Our kitchen brigades are creative, imaginative and have a desire to provide outstanding, wholesome dishes to our guests, our Senior Chef de Partie plays a pivotal role in our success.

As a Senior Chef de Partie your main responsibility will be to ensure all food is prepared to the highest standards for our guests whilst developing the skills of the team and assisting in staff development.

Other key responsibilities as a Senior Chef de Partie include:

• Using your flair to create delicious and nutritionally balanced meals.
• Using your industry knowledge to keep abreast of current and future trends.
• Acting as a mentor to all colleagues.
• Leading and developing your team and each individual’s abilities.
• Living and breathing the Champneys food philosophy.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Chef de Partie

Champneys Tring

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, our delicious food offering also reflects this. Our kitchen brigades are creative, imaginative and have a desire to provide outstanding, wholesome dishes to our guests.

Your main responsibility will be to assist the senior kitchen team in the smooth and efficient running of the kitchen ensuring all food is prepared to the highest standards.

Other key responsibilities include;

• Prepare food to our high standards and ensure perfect presentation
• Be responsible for your section and offer guidance and support to our commis chefs
• Maintain an immaculate working environment
• Be fully aware of all dietary requirements and ingredients of our meals
• Be fully aware of the nutritional value of all menu items
• Maintain clear communication between the Kitchen and other Departments.
• To ensure that all costs are kept within the agreed budget where possible and notify the Head Chef when problems are identified.
• Support the Front of House team with their food knowledge
• Answer all food related guest queries

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Night Cleaner

Champneys Henlow

At Champneys we pride ourselves on the environment that we create. As soon as our guests step through our front foot, we embrace every opportunity to appeal to their senses. First impressions matter which is why our hardworking housekeeping team is passionate about providing a great first impression by creating a clean, relaxing and inviting environment.

In the role of Night Cleaner, you will work alongside an efficient and experienced team to look after guest areas, excluding bedrooms to an exceptionally high standard. Your areas of focus will be the Poolside, Spa Changing Areas, Treatment Rooms, Guest Lounges and Public Toilet Areas. You will ensure you maintain a familiarity with our company health and safety and fire safety procedures at all times and report any issues to the relevant manager. The guest experience we offer is of paramount importance to use do you will be able to demonstrate great customer service and ensure you are polite, friendly and helpful at all times when interacting with guests and colleagues.

As a night cleaner you will be responsible for:

• Cleaning your dedicated area of work to an exceptional standard
• Taking exceptional pride in the bedrooms that you clean
• Creating a WOW moment when our guests enter their room
• Supporting the wider property in its cleanliness
• Supporting our prestigious Health Clubs with their cleanliness
• Answering any guest queries and supporting with any requests that they have

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Food & Beverage Assistant

Champneys Eastwell Manor

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In this role you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the F&B department while being an ambassador for Champneys.

Some duties and responsibilities include;

• Ensuring the F&B area is well presented, inviting and to the to the standard our guests expect
• Have a full and sound knowledge of dietary needs
• Ensuring all literature available for our guests and have sound knowledge on calorific values and basic nutrition in order to advise guests on their menu choices
• Having a complete knowledge of all food & beverage menus enabling you to help with any guest queries
• Taking reservations, orders, delivering ordered Food & Beverages
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition to ensure quality of wet products.
• Prepare restaurant & bar areas for service in accordance with Company standards and procedures.
• Serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Events Assistant

Champneys Mottram Hall

As Events Assistant you will be a support to both your manager and team in delivering memorable events. Guests and clients joining us for Events are typically enjoying magical moments such as weddings, special events such as family celebrations or indeed joining us as part of a business programme.

• First impressions count, ensure that all areas of the department is show round ready and creates a wow moment.
• To prepare all mise-en-place required for the tables and stations before each service.
• Ensure the smooth execution of tasks ensuring guests receive the best service and in line with their agreed function.
• Be fully conversant with all food allergens and allergies.
• To deal with guest’s comments and complaints initially and report these to the person in charge.
• Support functions such as beverage service and the café where applicable.
• Be fully conversant with the current function sheets and be aware of what is taking place in the department each day, this includes the days ahead.
• Ensure the department is stocked and prepared.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Fitness Instructor

Champneys Henlow

With over 80 classes a week, the days are filled with fitness fun. You will be responsible for providing high end and exclusive personal training sessions, tailored made to our vast client base- this will include supporting with the development and delivering of our fitness programmes. You will also be expected to teach classes, such as indoor cycle, aqua, stretch and body conditioning to name a few.

Some duties and responsibilities include;

You will work alongside an efficient and experienced team to assist in the day-to-day running of the Department/ Health Club to ensure that our guests and members needs are met and they are provided exceptional customer service at all times.

As part of the team you will support the management of the daily running of the health club, ensuring all challenges are resolved in a quick and professional manner, and ensure the department is meeting its targets.

You will be confident and comfortable in providing feedback to support the development of the Wellbeing and Fitness team, feedback also extends top the development to our operating standards and procedures, we are part of an ever evolving industry, that’s why we like to keep our finger on the pulse.

We’ve mentioned you will be expected to teach classes both indoors and outdoors and provide personal training so you know your day will be made up delivering an array of classes, these support us on our mission to make our guests happier and healthier inside. Building your own knowledge and development is a big part of the Champneys brand.

You will exhibit good communication skills and deliver all/any department information to all guests, members and colleagues effectively and maintain discretion where appropriate. The guest experience we offer is of paramount importance to us, so we need to ensure you will be able to demonstrate great customer service and ensure you are polite, friendly and helpful at all times when interacting with guests and colleagues.

We require you to be qualified in at least one of the following:

• Exercise to music or equivalent group exercise certification
• Level 2 Gym Instructor certificate
• Level 3 Personal Training Certificate or Degree

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Food & Beverage Assistant

Champneys Mottram Hall

Our Food and Beverage Assistants have a complete working knowledge of the menus, menu ingredients and what is available for that day.

In this role you will provide consistent levels of excellent service, you will be courteous, professional, and have a passion for what we do. You will help to drive sales within the F&B department while being an ambassador for Champneys.

Some duties and responsibilities include;

• Ensuring the F&B area is well presented, inviting and to the to the standard our guests expect
• Have a full and sound knowledge of dietary needs
• Ensuring all literature available for our guests and have sound knowledge on calorific values and basic nutrition in order to advise guests on their menu choices
• Having a complete knowledge of all food & beverage menus enabling you to help with any guest queries
• Taking reservations, orders, delivering ordered Food & Beverages
• Maintaining a clean working and dining area and maintain cellar areas in a clean, safe and hygienic condition to ensure quality of wet products.
• Prepare restaurant & bar areas for service in accordance with Company standards and procedures.
• Serve guests with drinks and meals in accordance with Company and hotel standards and procedures and taking every opportunity to upsell.
• Rotate bar stocks and maintain sales displays according to Company and hotel guidelines.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Spa Cleaner

Champneys Mottram Hall

Hours between 6.00am and 11.00pm [flexible patterns available]. Includes weekend rotations.

Within this role you will be adaptable to our guest needs and you will enjoy a variety of tasks putting our guests experience first.

Some responsibilities include:

• To ensure that the changing rooms within our Spa and Leisure facility are clean, presentable and free of used items.
• Ensure that all poolside areas are clean and presentable, free of obstruction and is an inviting relaxing space.
• Ensure all public areas within the Spa and Leisure facility are clean and exceptionally presented.
• Use of industrial cleaning machinery to deep clean and maintain the standards across the facility during closing hours.
• Effectively manage used towels and robes by ensuring they are removed from guest areas and washed and dried in a timely manner within the laundry room.
• Ensure effective stock levels of towels/robes are in the spa reception.
• Work to allocated check lists and support where necessary the Spa and Leisure team/ your team with any general requests.
• Uphold high levels of security and communication between management, fellow colleagues and guests.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Assistant Housekeeping Manager

Champneys Mottram Hall

At Champneys we pride ourselves on the environment that we create. As soon as our guests step through our front door, we embrace every opportunity to appeal to their senses. First impressions matter which is why our hardworking housekeeping team is passionate about providing a great first impression by creating a clean, relaxing and inviting environment.

As an Assistant Head Housekeeper you will be responsible for;

• Creating an environment where your team aspire to achieve the highest of standards of cleanliness. Encourage and motivate the housekeeping team on a daily basis to complete all tasks to an exceptional quality.
• Supporting your teams with training and development, this is largely e-learning
• Deputise for the Head of Housekeeping and ensure the department functions effectively in their absence, attending meetings in their place when required.
• To allocating daily housekeeping duties amongst the team to ensure the maintenance of all guest accommodation and public areas to the highest possible standard of cleanliness and presentation.
• Managing and taking responsibility for an efficient and effective laundry operation within the resort. Ensuring guest laundry is satisfactorily actioned and take responsibility along with the Housekeeping Supervisor for the cleaning of soft furnishings.
• Inspect accommodation (up to 75 rooms per day including stay-overs) and public areas cleaned by Housekeeping staff to ensure that Champneys exacting standards of hygiene and cleanliness are met and maintained at all times.
• Acquire and maintain a thorough and up to date knowledge of the Health Resort including its services, layout, procedures and services.
• Communicate positively and maintain effective working relationships with all staff, colleagues and internal departments and work as a team in order to resolve issues efficiently.
• Along with the Head of Housekeeping, take responsibility for housekeeping staff recruitment, inductions, training, and management, addressing issues as they arise in the moment and escalating issues to the Head of Housekeeping as required, consulting with HR regarding company procedure.
• Retain and keep safe lost property, dealing with this as appropriate and ensuring it is returned to its owner when appropriate.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Receptionist

Champneys Eastwell Manor

Role Objective

To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always Demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.

This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess.

We only have one opportunity to create a first impression, make sure it counts.

Some Responsibilities include

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
• When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
• Monitor CCTV to ensure the safety of bathers in the pool and other areas.
• Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
• Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
• Where guest walks are in place, support / lead these where required.
• Close any open folios and settle classes on the system.
• Upsell additional services and items, manage columns to ensure yield management.
• Assist in the scheduling of Spa colleagues and services.
• Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
• Ensure full knowledge of residential, day packages and services.
• Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Maintenance Manager

Champneys Springs

At Champneys we pride ourselves on enabling our guests to feel happier and healthier inside and out.

This pride also extends to our properties whereby the Maintenance Managers within our business are passionate about maintaining the properties to a high standard, ensuring they are consistently safe and are elegant in presentation both inside and out.

Some duties and responsibilities include;

• Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety or security.
• Lead and guide your team to work independently and on their own initiative.
• Lead and organise contractors to ensure business continuity.
• Using your experience lead and manager projects

A full job description can be provided on request. This role includes weekends on a rotational basis.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Chef Apprentice

Champneys Henlow

As the prestigious and luxurious brand that we are, we are focused on wellness and wellbeing, our delicious food offering also reflects this. Our kitchen brigades are creative, imaginative and have a desire to provide outstanding, wholesome dishes to our guests.

We are looking for an apprentice to join our team to start your chef career.

Some of the responsibilities include;

• Preparing and presenting all hot and cold food items from the main kitchen to the agreed Champneys standards.
• To support all meal periods; Breakfast, Lunch and Dinner.
• To gain a working knowledge of the Champneys Healthy Eating Philosophy.
• Maintain a high standard of work at all times.
• To keep all kitchen and work areas clean and tidy at all times and observing all food handling regulations and requirements.
• Maintain clear communication between the Kitchen and other Departments.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Senior Therapist

Champneys Eastwell Manor

Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.

As a Senior Spa Therapist, naturally you will be passionate and friendly, whilst providing first class service delivering the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state of the art facilities within all of our resorts and hotels, boasting modern and stylish Spa’s.

Some duties and responsibilities include;

• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.

• To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.

• To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.

• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.

• To adhere to Health and Safety regulations by using safe work practices.

• To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.

• To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

• To keep up to date with developments relating to the product ranges and any new treatments.

• To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.

• To provide Ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.

• To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.

• Recommend suitable homecare for our guests to be able to continue their results at home.

• Provide mentorship to more junior therapists, sharing knowledge and experience.

• To provide premier guests with skin consultation appointments along with a full home care prescription.

• Weekend working is on a rota basis.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

eCommerce Executive

Champneys Head Office

We are looking for an experienced eCommerce Executive, responsible for implementing and driving the ecommerce strategy for the group in order to generate increased revenue online. In addition, the role will maintain and develop the website content and third-party site promotions. You will support both the Brand Manager and Digital Marketing Manager with larger digital projects and the wider marketing department to ensure the brand is consistent across all channels.

Main Duties And Responsibilities of a eCommerce Executive include:

• Assisting with planning and delivering persuasive and creative emarketing campaigns across all available channels.
  Supporting the development and implementation of a yearly marketing plan for key Champneys areas, inluding the Roesorts and Hotels.
• Working closely with all parties to create a strong ecommerce plan to support the key areas. Look at ways to drive high converting traffic to the website through innovative, creative and commercially effective marketing strategies across all digital channels.
• Implementing the online marketing strategy to capture and encourage online visits and conversion.
• Developing and implementing ideas to enhance overall conversion. Drive revenue and engagement online. Develop mitigation ideas when we are down vs forecast.

The ideal candidate will have a minimum of 2 years’ experience in marketing across a wide range of acquisition channels and has a broad and deep knowledge of digital marketing.

A full job description can be provided on request.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform