Communication & Administration Skills Demonstrates the ability to organise and prioritise workload and ensuring the safe deli.....
Communication & Administration Skills Demonstrates the ability to organise and prioritise workload and ensuring the safe delivery of the service. To support the collection of data required to support the outcomes for the service. Communicate condition related information to patients, using different communication methods to reduce barriers to understanding. Evaluates own work and identifies areas of development by setting appropriate objectives via participation in appraisals. To have excellent organisational and interpersonal skills Be able to demonstrate an ability to be empathetic, motivating and reassuring with patients living with a chronic illness Be a member of an integrated team, sharing information with team members to provide patient centred care. To ensure all patient contact is documented on EMIS in a timely, concise manor and patient confidentially is always maintained. Offer advice and support to less experienced staff and students. To monitor stock levels of clinical and administration materials and stock up when needed. To complete incident reports in line with Trust Policy when required Participates in clinical audits like NRAP as requested by senior staff Contributes to discussion on service development. Approaches everyone with care, compassion and sensitivity ensuring that these values are reflected in all areas of practice including the management of any complaints and compliments. Implement knowledge and skills acquired having undertaken competency training for specific duties within Physiotherapy and Occupational Therapy practice. Attend mandatory training as per Trust policy Demonstrate awareness of policies and procedures affecting the post To ensure that own essential training is maintained and up to date attending any local training and/or development sessions as appropriate. To maintain development through attending appropriate forums, conferences, seminars, and training courses.Knowledge, Training & Experience Implement knowledge and skills acquired having undertaken competency training for specific duties within Physiotherapy and Occupational Therapy practice. Attend mandatory training as per Trust policy Demonstrate awareness of policies and procedures affecting the post To ensure that own essential training is maintained and up to date attending any local training and/or development sessions as appropriate. To maintain development through attending appropriate forums, conferences, seminars, and training courses. Clinical Responsibilities Undertake face to face, telephone and virtual assessment and intervention within a designated caseload and complete assessment as per the service template on EMIS. Communicate condition related information to patients, using different communication methods to reduce barriers to understanding. To use technical and creative skills to assist in the provision of group education and exercise classes To have a general understanding of common medications used in COPD and the step wise way they are prescribed. To be able to advise the patient on an inhaler technique in either a group or one to one basis. Negotiate and agree functional goals with the patient using a range of technical and creative skills. Formulate safe individualised home and venue-based exercise plans for the patients. Evaluate patient progress, assess, and alter if needed, escalating with senior staff if necessary. Provide respiratory education to patients face to face and/or via a digital platform To monitor patients whilst exercising and advise accordingly about their breathing control, posture, heart rate and ability to continue to exercise. Always remaining alert to ensure the patient health and safety is never compromised. To understand the contraindications to exercise. Develop a rapport with patients to encourage their interest and participation in Pulmonary Rehab and promote self-management of their respiratory condition. To have an awareness and refer when appropriate to other community services that can offer support to patients (i.e. community matron, Enhanced Primary Care, Mental Health Services, Falls Service) To liaise where appropriate with colleagues within the Adult Integrated Respiratory Service. Responsible for managing own caseload on a day-to-day basis including prioritising tasks and patient care. To assess and provide prescribed equipment including walking aids and adaptions. Planning & Organisational Skills Support the team with the planning, booking, and organising of appointments. To maintain comprehensive paper and electronic filing systems. To support reports where requested are delivered within timescales. Policy & Service Development Implementation Responsible for identifying areas for improvement within own area and proposing changes if identified. Ensures that service user experience is core to all clinical and service development. Actively ensures completion of required data in a timely manner to meet the Quality Framework requirements, outcome measures and best practice standards to deliver an effective, high-quality service. Coordinates the processes that ensure service equipment i.e., medical devices, are calibrated and maintained correctly, including maintaining asset lists. Human Resources To provide support to colleagues in relation to difficult or anxious service users, carers and relatives be it face-to-face or over the phone. Responsible for the delegation of tasks to colleagues of the same or lower band. Participate in Appraisals and Clinical Supervision sessions. Participate in in-service training. To participate in the Trusts supervision and appraisal system. Information Resources To operate and update computerised database systems including Trust systems and any bespoke systems local to the team. To ensure robust systems are in place to monitor, capture, and extract relevant data to measure performance against contracts and to support compliance with key performance targets providing relevant information daily. To deliver appropriate training to staff on the service systems and identify and report any training issues and/or needs to the Business Delivery & Quality Manager. View detailed health records where appropriate to information requirements and reporting including clinical coding, patient medication, clinical alerts, assessments, conditions, care plans and treatment results (except for sealed information which is controlled). View shared non-patient identifiable information and to execute clinical reports. To act as a resource on ICT matters, as appropriate. Risk Management Be aware of and fulfil responsibilities under the Health and Safety at Work Act, Trust and Departmental Policies and Procedures. Ensure that information is treated in accordance with the code of confidentiality guidelines. Gain valid consent to intervention and have the ability to work with patients who lack the capacity to give consent. Be aware of and implement risk management when completing community visits, especially in relation to aggressive/hostile behaviour and act according to current policies. To be able to undertake a dynamic risk assessment.
