Total 12 job vacancies by Uems Solutions Pte. Ltd.

Responsibilities

• To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently
• Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counter
• Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary
• Manage resources including manpower, equipment and supplies in daily operation
• Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary
• Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
• Conduct on-the-job training (OJT) for new staff and refresher training programs, if necessary
• Provide regular feedback to the Supervisor on staff performance and disciplinary matters
• Disseminate operation updates/information to staff promptly and accurately
• Conduct daily roll calls
• Verify temperature records and attendance, as and when necessary
• Any other duties as assigned by the Superior

Requirements

• Minimum 3 years of experience in customer service related field and one year of supervisory experience
• Able to perform physical job duties like carrying and moving of items
• Proficient in the English language to enable good communications with visitors and staff
• Good natured and patient. Have good temperament to handle difficult visitors and staff
• Good typing skills. Ability to be familiar with the computer and the good knowledge to comprehend and learn and apply a new system quickly and accurately.
• Able to commit staggered shifts (7:30am to 5pm / 8am to 5:30pm / 10:30am to 8pm / 11:30am to 9pm)

Job Responsibilities:

• Performing operation administrative duties and preparing operation reports
• Manning the helpdesk and operation system
• Maintaining and upkeeping documents, records and filing according to IMS system
• Handling full spectrum of HR and payroll duties at site
• Handling Store Management and Inventories
• Stand-in as operation role in critical situation or exigency situation
• Taking on the secretary role for event preparation; preparing meeting materials and etc.
• Attending to any enquiries and escalate to superior when necessary
• Coordinating with HQ departments for site matters when necessary
• Adhere to any government regulation and company policy such as, but not limited to, accommodation checks and incident reporting
• Any other ad-hoc duties as assigned by direct superior

Requirements:

• Minimum Diploma with at least 2 years of relevant HR and administrative experience
• Team player with good communication and interpersonal skills
• Proficient in Microsoft Office applications

Roles and Responsibilities:

• To have thorough understanding of the department logistic operations and facility layout.
• To understand the capacity and needs of individual user departments within the facility.
• To adhere to all directives and protocols pertaining to patient care and services stipulated in the Hospital and company directive and rules & regulations.
• To check the ambulance standard equipment and report any malfunction promptly to the appropriate personnel for repair.
• To ensure the cleanliness and operational readiness of the ambulance equipment at all times.
• To assist the Manager in providing data and statistics of patients transfers.
• To conduct feedback to upgrade services or handle complaints from end user.
• To reflect to the Manager any foreseeable problems or discrepancies.
• To assist with portering services when require.
• To assist the L&D department in training and retraining of porters and health attendants in safe techniques and proper handling of ambulance trolley.

Requirement:

• Candidate with valid BCLS-AED / EMT certification or its equivalent preferred

Working Hours:

Monday to Friday: 8:30am - 5:30pm

Saturday: 8:30 am - 12:00 pm

Room set-up and layout

• Liaise with the executive on the planning and hosting of functions and events
• Manage, coordinate and follow up with requestors for events requirements.
• Take charge of the appropriate layout of meeting and function rooms.
• Coordinate the changing of room layout upon request from user.
• Ensure that tablecloth and shirting are changed regularly and as and when required.
• Send soiled tablecloth and shirking to Linen Department for washing.
• Track and monitor tablecloth and shirting usage.
• Manage and operate AV equipment during major events as and when required.
• Deliver required equipment for loan to other departments as per schedule.
• Collect the equipment on loan to centralized location.
• Ensure that all AV equipment and others items are in working conditions.
• Trouble-shoot and arrange for breakdowns and defects of AV systems to be rectified promptly
• Conduct assets inventory according to pre-determined scheduled and report to Executive for any discrepancies that are detected.
• Track and record foldable table and chair usage.
• Conduct stock check on beverages/cutlery/stationery regularly and arrange for replenishment whenever required.
• Any other duties as assigned by the Supervisors / Managers.

Facility Reservation System

• Manage all bookings/block bookings of facility from users through the Facility Reservation System.
• To generate Facility Booking report daily before shift for event support for the day.
• To add/edit profile of new users and create/restrict access rights upon instruction from Executive.
• To generate monthly report of facility usage for the month to Executive by the 3rd of each month.

WSH

• To be aware of safety and health hazards in his/her work and work environment.
• To ensure compliance to the local legislation and other requirements pertaining to Environment Protection and Workplace Safety and Health.
• To comply with work instructions and procedures.
• To observe safety in the course of his/her work. To execute work in a safe manner without endangering self and others.
• To follow hazard identification and risk control procedures.
• To put on necessary PPE as trained, when required.
• To report any incident/accident to the supervisor immediately.

GENERAL

• Provide excellent customer service at all times.
• To maintain a high standard and project a professional image at all times.
• To demonstrate ownership and maintain a high standard of professionalism at assigned work area.
• To participate in learning and development programmes organized by the Company or the facility.
• To comply with the Standard Operating Procedures (SOP) and any other procedures as set out by the Company or the facility.
• To observe customer’s protocol and to extend courteous service to the customer.
• To attend and complete all requests before end of shift

REQUIREMENTS

• GCE ‘O’ Level with at least 2 years of relevant experience in handling events/functions.
• Possess a good command of English and must be IT-savvy.
• Possess knowledge and ability to operate audio-visual (AV) equipment would be advantage.
• Able to work independently and thrive in a fast paced challenging environment.
• Able to do appropriate room set-up (layout and equipment) for all functions/events.
• Must have experience in event management and AV management.
• Good interpersonal and communication skills.

Working Hours:

5.5 days per week, rotating off day

7am - 4pm/ 9 am - 6pm and 7am - 11am / 9am-1pm

Responsibilities

• Maintain an updated inventory record
• Perfect stock count at all times
• Packing and preparation of goods for deliveries
• Ensure that all stores or goods received are in good order and conditions.
• No discrepancy to the goods or services received, as well as all documentation
• Timely attendance and processing of all requests for store items
• Prompt deliveries with the approved goods, as scheduled
• Timely attendance and processing of all delivery orders for Procurement and Finance payment processing
• Compile monthly deliveries into the report summary
• Assist in all aspect of annual asset audit and ensure all assets are tagged with asset number issue by finance department
• Liaise with procurement team on machine/equipment repair request
• Ensure store cleanliness is well maintain
• Ensure all chemicals Safety Data Sheet (SDS) is being updated with the expiry date
• Ad-hoc duties as assigned by the manager

Requirements

• Diploma with 5 years of relevant experience
• Able to commit 5.5 days work week

Rotational shift:

6.45am to 4.15pm and 12.15pm to 9.45pm
5 days work week, rotating off day

Main Duties and Responsibilities:
a) Orientate patients to assigned beds/facilities.
b) Answer patient’s calls and relay patient’s requests to department-in-charge.
c) Attend to patient’s basic needs e.g. toilet baths, bed sponging, serving of meals and drinks, feeding.
d) Conduct bedpan/urinal rounds; change patient’s diapers.
e) Walk patients to toilet and assist them in toilets.
f) Monitor restless patients and ensure that they are safe and comfortable.
g) Chaperone female patients where required.
h) Clean spillages, discharges, and vomit bowls, urinals as and when needed.
i) Maintain the tidiness and cleanliness of beds, lockers and non-patient rooms. E.g. store room.
j) Assist in inventory of linen and department items (e.g. flasks, pillows, bedpans).
k) Any other relevant duties as and when assigned by the Superior.

Does creating unforgettable experiences for others appeal to you?

Become a White Glove Concierge in Singapore's Premier Business District

Who We Are:

We are a leading concierge service in the heart of Singapore's dynamic business district. We're dedicated to exceeding expectations and fostering a welcoming atmosphere for our discerning clientele.

Who You Are:

• You have good customer service skills and a genuine passion for meeting new people
• You project a polished and professional demeanour, leaving a lasting first impression.
• Whether in the driveway, lobby or concierge area, you maintain an elegant presence while offering warm and attentive service.
• You possess a keen eye for detail and a talent for anticipating guest preferences, ensuring a truly personalized touch.
• You are a problem-solver at heart, adept at resolving tenant concerns efficiently and leveraging feedback to continuously improve service satisfaction.
• A local area expert, you can share insightful recommendations on dining, attractions, and sporting events, catering to diverse cultural needs.
• You excel in building rapport and fostering strong relationships with tenants, even within a short timeframe.
• You're comfortable dealing with different cultural nuances of people from around the world.
• You're a team player, always ready to lend a hand with additional duties when needed.

What You Do:

• Be the first point of contact for our valued clients, providing exceptional service and personalized attention.
• Manage access to all the properties, keeping all security protocols and SOPs in line with directives.
• Coordinate well with other teams and colleagues to ensure a seamless service is provided to each and every client and visitor, regardless of time of day.
• Anticipate needs and proactively provide solutions, ensuring a stress-free experience for our clients.
• Build meaningful relationships with regular tenants by showing genuine interest and concern, and recording personal guest preferences for a better service experience

What We Offer:

• A competitive salary and benefits package
• The opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional service.
• The chance to develop your skills and knowledge within the premium service industry.

Portering duties which include but are not limited to the following:

• With the help of ward staff, assist in transporting and transferring patients on trolley to the wards and to other hospitals, where required
• With the help of ward staff, assist in receiving and transferring patients from and to the ambulance, where required
• With the help of ward staff, assist fall risk patients on and off wheelchairs.
• Send patients to ancillary departments for treatment/examination.
• Accompany patients to allied health departments for treatment/examination, where required.
• Send and collect equipment/specimens/blood/x-rays films/case records from allied health/ancillary departments.
• Any other relevant duties as and when assigned by the Superior.

• To perform daily housekeeping tasks; changing bedsheets, compound area cleaning, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenish of consumable items, clearing of rubbish and etc.
• Attend regular roll call meetings to know daily operational deployment.
• Attend in-service training to learn new skills and service knowledge to perform housekeeping services.
• Use various cleaning chemicals and disinfectants on deployed areas.
• Operate machinery for project and periodic cleaning, disinfection on non-medical/medical equipment, if required.
• Ensure the environmental service standards are met.
• Escalate any matter/ feedback to the upline superior when necessary.
• Any other relevant duties as and when assigned by the Supervisor.

• Updating patient's meal requirements in the Meal Ordering System
• Serving of meals (Breakfast, Lunch, Dinner, Tea Break) & collection of meal trays after meal service
• Preparation and serving of beverages
• Serving of adhoc beverages, snacks and supper
• General maintenance and stocking of ward pantry (includes wipe down of ward trolleys)
• Gather patient feedback and attend to and resolve patients' feedback on meal related issue
• May be required to conduct beverage preparation in Central Kitchen
• Any other Meal Service Associate related work scope as required by UEMS

Requirements

• Able to read, write and communicate in basic English
• Training provided

Working Hours:

6-day work week, rotating off day

1. 7am to 3pm
2. 1pm to 9pm

Responsibilities:

• Lead and supervise concierge team for exceptional customer service in a prestigious marina business district.
• Project professional demeanor with a hospitality focus, ensuring warm welcomes and personalized assistance.
• Address customer/tenant feedback promptly to enhance overall satisfaction.
• Foster strong relationships with customers/tenants, considering cultural diversity.
• Provide tailored service to VIP guests as needed.
• Source and recruit concierge talent, oversee staffing, and enhance team performance.
• Set and achieve corporate service KPIs, conduct comprehensive training, and ensure resource readiness.
• Manage financial aspects, including timely billing and cost control measures.
• Cultivate understanding of workflow policies, ethical conduct, and customer privacy.
• Actively engage in meetings and additional portfolios as assigned.

Responsibilities:

• Proven experience in a managerial role within the hospitality, luxury services, or customer service industry.
• Strong focus on providing exceptional customer service, including a professional demeanor, effective communication, and problem-solving abilities.
• Ability to lead, manage, and motivate a team of concierges to deliver high-quality service.
• Ability to address customer concerns, resolve issues promptly, and enhance overall service satisfaction.
• Excellent communication skills to effectively engage with customers, tenants, and other stakeholders

Responsibilities

• Project an exceptionally professional demeanour with a strong focus on hospitality and top-notch customer service.
• Ensure every customer/tenant receives a warm and genuine welcome upon arrival and a heartfelt farewell when departing, both from you and your team.
• Provide assistance at the driveway or entrance while maintaining an elegant appearance in the customer lobby and Concierge areas at all times.
• Create unforgettable experiences for customers/tenants by delivering swift and personalized service, with a keen eye on recognizing and recording their preferences.
• Resolve tenant concerns promptly and utilize their feedback to enhance overall service satisfaction.
• Gather and share local insights to fulfil customer requests, including information about sporting events, points of interest, and local dining establishments.
• Foster strong customer and tenant relationships in a brief period.
• Skilfully meet the unique cultural requirements of customers from diverse backgrounds around the world.
• Extend a tailored service experience to C-Suite or equivalent customers/tenants.
• Support in any other ad-hoc duties when assigned

Requirements

• Minimum O' level
• Ability to handle difficult situations
• Willing to work on weekends & public holidays
• Able to start immediately or within short notice
• Singaporeans only