Total 9 job vacancies by The Co-operative Bank

Customer Service Advisors - Call Centre
Location: Manchester
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request. **Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * City Centre location * For our full list of benefits please visit our careers site

Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Customer Service Advisors - Call Centre
Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request.

Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
**
What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * Free Onsite parking * For our full list of benefits please visit our careers page Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Customer Service Officer
Location: Nottingham City Centre
Contract: Permanent
Hours: Full Time - 35 hours per week Monday - Friday (8.30am-4.30pm) and every other Saturday (8:30am-12pm)
Salary: £22,250 plus enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits

Why join The Co-operative Bank?

2024 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven't just developed an ethical approach. We've had one from the very start.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the `Branch Network of the Year' several years running!

We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn't matter if you haven't worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

What a typical day will look like:

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation


• Identifying and addressing customer's needs


• Cash management control


• Utilizing various internal systems to update customer records


• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services


• Protecting and educating customers against fraud and scams


• Engaging with customers from various backgrounds including those who may be vulnerable


• Working towards personal/team targets and objectives


• Adhering to day to day regulatory and compliance requirements


• Working as part of a team, sharing and identifying ways to improve the service provided by the branch


• Participating in community outreach work and charity projects

Knowledge, skills and experience required:

• 
  Strong experience in a customer facing role, including telephony, retail or hospitality is essential
  


• 
  Knowledge of cash handling would be advantageous
  


• 
  A passion for excellent customer service with a positive, enthusiastic and resilient approach
  


• 
  Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  


• 
  Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  


• 
  A background of working in a fast paced environment and achieving targets or deadlines
  


• 
  Clear and concise two way communication skills - both written and verbal
  


• 
  Ability to follow and understand regulatory policies and processes
  

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays


• Annual bonus


• Pay progression review every 6 months


• Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)


• Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.


• Income protection


• Life assurance


• 2 paid days for volunteering per year


• Family friendly policies and supportive working environment


• Recognition scheme and a culture in which we celebrate success


• An inclusive work environment


• Active network groups, ran by colleagues for colleagues


• Full training with opportunities for career development

The Co-operative Bank doesn't currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Please note we may withdraw this vacancy once sufficient applications have been reached.

Proud member of the Disability Confident employer scheme

Solicitor (Commercial & Corporate Banking) Manchester / Hybrid (one day a week from the office) 35 Hours per week Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics. There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.
The role:** Our in-house Legal Team are looking for an experienced Solicitor to provide expert legal advice to the Bank's corporate & commercial banking teams, supporting in complex lending. To be able to provide the best support there is a requirement to work from our Manchester based office once per week.
Key Accountabilities: * To provide impartial, accessible and commercial legal advice in relation to facilities provided by the Bank to corporate, commercial and SME customers. * To provide advice in relation to lending products offered by the Bank in the corporate, commercial and SME sectors, including future product propositions. * To provide advice to the C&CB team, with the standard expected to be on a par with the leading law firms (including negotiation and agreement of facility and intercreditor documents, where appropriate). * To deputise for line manager, as and when required, to preserve the continuity of advice and support to the Bank's Senior Management and Executive community in relation to transactions, proposals and disputes. Knowledge, Skills and Experience Required: To apply, you will need to be a qualified solicitor with experience PQE gained from an in-house legal team or leading a commercial law firm. You will also require the following: * Specialist knowledge, capability and experience in lending to, and operating accounts for, corporates, businesses and charities, coupled with the ability to think broadly across all specialist areas across the Legal team. * A recognised specialist with the ability to advise and negotiate as appropriate. * Committed to the continuous improvement of systems and processes. * Ability to contribute constructively as a member of and, on occasions, as the leader of project teams relative to technical and, in certain cases, high profile and high value matters. * A well developed sense of strategic/commercial drivers to be applied to the majority of transactions/disputes encountered. * Articulate and persuasive communication skills; an ability to adapt communication style whilst retaining professionalism and effectiveness. * Ability to challenge without being perceived as a barrier to the business accomplishing its goals. * Highly motivated individual committed to the development of the role, the team, the department and the Bank. What You Can Expect From Us: * Flexible and remote working * £5.5K car allowance on top of salary * Private medical insurance * 27 days holiday, plus opportunity to buy 5 extra days * Competitive pension / income protection / life assurance * Positive, friendly work culture that promotes work life balance * Commitment from employers on continued learning & development * Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family. * 2 paid days for volunteering per year * `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme. * Family friendly policies and supportive working environment * Recognition scheme and a culture in which we celebrate success * Colleague network groups committed to inclusion and diversity within our Bank. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Proud member of the Disability Confident employer scheme

Talent Acquisition Specialist
Salary up to £37,500
6 month fixed term contract

Want to change the world? A career that makes a difference
We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.

We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.

The role:
As a technical recruiter you'll be confident in sourcing candidates through a range of talent attraction strategies and proactive resourcing methods. This is a fast paced, challenging financial services environment where the candidate journey is at the centre of everything we do. We are a small in house recruitment team that resources through a strong direct hire model.

What you'll be working on:
* Ensuring a strong direct hire rate: attracting, sourcing and screening candidates through Head office functions including IT, Digital, Risk, Finance
* Working closely with the Recruitment Business Partners and Hiring Managers to ensure a clear candidate specification is agreed for each role.
* Accountable for maintaining accurate records within the ATS system.
* Recruiting against agreed diversity and time to hire targets, prioritising workload to meet business need.
* Supporting in delivering an exceptional on boarding experience that puts the candidate at the heart of the recruitment journey.
* Work to actively identify future talent by developing and maintaining talent pipelines.

We're looking for colleagues who have
* Proven experience of sourcing candidates for roles through a direct hire model, utilising a range of methods such as LinkedIn, Indeed, and social media.
* Passionate about using data insights to drive decisions.
* A positive outlook with the ability to problem solve and achieve successful outcomes in a timely manner.
* Excellent organisational skills with the ability to work simultaneously on multiple tasks in a high pressurised environment.
* Must be highly motivated and able to work autonomously with minimum supervision.
* A real passion for people, values and ethics, with a strong desire to build talent pipelines and acquisition strategies that delivers the tight people into our business.

What You Can Expect From Us:

* Flexible and home working options
* 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days

• Competitive pension with up to 10% employer contribution


• Income protection / life assurance

* Commitment from employers on continued learning & development
* Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.

• 2 paid days for volunteering per year


• `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.


• Family friendly policies and supportive working environment


• Colleague network groups committed to inclusion and diversity within our Bank.

We can only consider candidates with the right to work in the UK at this time.

If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Mortgage Support Agent
Location: Leek
Hours: Full time 35 hours per week
Contract: Permanent
Starting salary £24,250 with pay progression available

Want to change the world? A career that makes a difference
We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.

Working hours:
35 hours per week
Monday - Friday (shifts between the hours of 8am - 6pm). One in every three Saturdays (8am - 1pm).

This role will provide you with an excellent opportunity to gain full training and development in mortgage support in a welcoming ethical banking environment. This role will provide foundation knowledge to launch your career in banking. In return we ask for an excellent communicator, an inquisitive mind-set, and a compassionate ear for our customers in managing their mortgage repayments. You will be a supportive listener, comfortable in discussing sensitive financial matters and make it your mission to find solutions for our customers. You will learn from the best in our highly trained, friendly expert team of Agents. As you progress you will learn more skills that will develop your capabilities and career progression.

What You Can Expect From Us:

• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days


• Annual bonus scheme


• Competitive pension with up to 10% employer contribution


• Income protection / life assurance


• Commitment from employers on continued learning & development


• Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.


• 2 paid days for volunteering per year


• `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.


• Family friendly policies and supportive working environment


• Colleague network groups committed to inclusion and diversity within our Bank.

Key Accountabilities:

• Protecting and enhancing customer and company interests by using active questioning and listening techniques to determine customers financial and personal circumstances.


• Identifying customer needs and responding to them, ensuring all relevant facts and information is gathered and protected, to ensure the most appropriate outcome for the customer.


• Handling each call in a professional manner and having the ability to show empathy and sympathy as required


• Negotiating affordable re-payment plans with customers in financial difficulty following income and expenditure analysis

Knowledge, skills and experience required:

• Unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature


• Evidence of ability to communicate information clearly, concisely and accurately


• Positive and enthusiastic approach


• Strong interpersonal skills and an excellent telephone manner


• Evidence of Good problem solving and analytical skills


• Proven ability and desire to work in a fast paced environment


• Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

We can only consider candidates with the right to work in the UK and who can reliably commute to our Leek office.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected

If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk. Full role profile available upon request.

Proud member of the Disability Confident employer scheme

Do you have system analysis experience, and are you seeking a new job in Manchester? The Co-operative Bank is looking for a full-time Lead System Analyst, and the role comes with an attractive salary and benefits package, including the opportunity to explore flexible working arrangements.

As a Lead System Analyst, you will identify IT and System requirements based on the interpretation of Business Requirements to ensure the delivery of stable and supportable solutions, adding customer value, whilst adhering to the Bank's values, ethics, governance and risk framework.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:
* Be responsible for the definition and agreement of all functional and non-functional system requirements relating to technology solutions
* Lead other Systems Analysts on a medium to large project/programme or on several concurrent small projects
* Facilitate workshops to elicit system requirements from stakeholders and solution options from designers and developers
* Capture and document all related systems integration and data mapping requirements
* Ensure the documented technical requirements support the design, development, testing, implementation and supportability of systems.

To apply for this System Analyst role, you will ideally have a Systems Analysis qualification. You will also require the following:
* Experience working within an IT function, with knowledge of Application development and infrastructure delivery
* Skills with use case development, data mapping, sequence diagrams and activity diagrams
* Extensive experience in workshop facilitation and managing risks
* Experience leading systems analysis on medium to large projects and supporting other Systems Analysts.
* Knowledge of API's

Some of The Co-operative Bank's outstanding benefits include:
* An annual bonus scheme
* Flexible working, including remote working
* Health & wellbeing support
* Family-friendly policies and a supportive working environment
* Our diverse and competitive benefits offering is underpinned by our ethics and values-driven culture to ensure we attract, develop, recognise, reward and retain talent whilst achieving efficiency and sustainability.

To apply for this inclusive and collaborative full-time Lead system analyst job in Manchester, please contact The Co-operative Bank today.
The Co-operative Bank has been rooted in distinctive co-operative values and ethics, underpinning how we run our business and providing customers with a real ethical alternative for 150 years. 2022 marks our 150th anniversary of ethical banking. We remain committed to our co-operative heritage and values in all that we do. We have pioneered the banking industry on ethical issues for 150 years, but we know there is more to do. There has never been a more pressing time for our bank to focus our efforts on causes that matter to our customers and colleagues. So why not join the UK's original ethical bank as we continue our ambitions to lead the industry on environmental and social issues in 2022 and beyond?

Proud member of the Disability Confident employer scheme

Senior Systems Analyst Band CR3
Manchester/Remote 35hrs per week

The Co-operative Bank has been rooted in distinctive co-operative values and ethics, underpinning how we run our business and providing customers with a real ethical alternative for 150 years. 2022 marks our 150th anniversary of ethical banking, we remain committed to our co-operative heritage, and values in all that we do. It is our unwavering commitment to these values and our unique customer-led Ethical Policy, which has made us a natural leader in environmental and social issues today, resulting in the bank being rated as the UK's best Environmental, Social and Governance (ESG) rated high street bank by leading ESG ratings agency Sustainalytics. The role: As a Senior Systems Analyst, you'll be a natural team player, performing a leading role in the identification of IT & System requirements, as well as responsibility for providing support and coaching to other System Analysts, in order to ensure delivery of stable and supportable solutions that add customer value, whilst adhering to the Bank's values, ethics, governance and risk framework. You will have an unwavering passion for customers, championing on their behalf by maintaining System Analysis standards and practises to ensure project and scrum technical requirements definition is focussed on supporting business objectives / goals and ensure the team deliver quality results whilst creating a collaborative and enjoyable environment.

Key Accountabilities: * Responsibility for creation of System Analysis deliverables across multiple project streams and activity on large / complex projects or programmes * Line manage up to 4 System Analysts and task assure up to 10 across multiple projects * Leading role in the identification of technical requirements, supporting the design, development, testing, implementation and support of systems and solutions. * Coach, training and mentoring other Systems Analysts on key skills/knowledge areas * Providing requirements assurance, advice, guidance and support to the project teams through the detailed design, build and system test phases * Support the Principle Business Analyst in maintaining project and agile standards and practises to ensure project and scrum technical requirements definition is focussed on supporting business objectives / goals, supporting delivery of solution designs, acting as a catalyst for continuous process improvement Knowledge, Skills and Experience Required: * Extensive experience working within an IT function, with knowledge of both Application development and infrastructure delivery. * Proven ability to demonstrate skills for requirements gathering, Use Case development, data mapping, sequence diagrams & activity flows. * Extensive experience of workshop facilitation and managing risks * Excellent planning and organisational skills including the ability to prioritise workloads to best meet demand. * Good understanding of the full software development lifecycle. * An understanding of formal project and agile delivery methodologies. * Strong communication and stakeholder management skills at levels up to and including Function Leader level. * Ability to work as a key member of a team and independently where required. * Experience of banking operations and processes. * Strong member/customer focus and ability to promote this same focus and culture across the wider team. * Ability to provide constructive two-way feedback to both the Principal Business Analyst and to the individual(s) being line/task managed by role holder. * Facilitate (support) internal training to bridge skill gaps &/or enhance capability and consistent application of processes / procedures * Ability to lead recruitment for System Analyst Permanent and Contractor adhering to bank policies What You Can Expect From Us: * Flexible and remote working * 27 days holiday, plus opportunity to buy 5 extra days

• Competitive pension / income protection / life assurance

* Positive, friendly work culture that promotes work life balance * Commitment from employers on continued learning & development * Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.

• 2 paid days for volunteering per year
• `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Colleague network groups committed to inclusion and diversity within our Bank.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Proud member of the Disability Confident employer scheme

*CONTACT CENTRE OPPORTUNTIES*

Customer Service Advisor
Location: Office based in Skelmersdale
Start Date: 19th February 2024
Full Time
Salary: £21,840 - £24,960 plus a pay progression review every 6 months, annual bonus, enhanced pay for working on a weekend (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits

What's on offer?

We reward colleagues with more than just completive salary and bonus scheme, we offer an attractive range of benefits including work life balance and wellbeing options.

• Enhanced pay for working on a weekend and if employed on a full time contract (an additional 35% will be paid on top of your normal hourly rate).


• Annual bonus.


• 27 days holiday increasing to 30 days plus bank holidays and the opportunity to buy additional holidays (up to a maximum of 35 days holiday entitlement in total).


• Pay progression reviews every 6 months.


• Free on-site parking


• Pension scheme up to 10% employer contribution.


• Life insurance and income protection.


• Extended unpaid leave.


• Paid maternity/paternity and adoption leave.


• 2 paid volunteering days per year.


• A range of retail/high-street discounts.


• Discounted travel to work.


• Eye care vouchers.


• Cycle to work scheme.


• Family friendly policies and wellbeing support.


• Award winning Colleague Network Groups committed to diversity and inclusion.


• Virtual interview process.


• 12 weeks of training including: 3 weeks' classroom based training and a further 9 weeks of support whilst taking `live' calls from customers.


• Career development/Apprenticeship opportunities.

What you will be doing:

• Working within our newly refurbished contact centre, you will be taking high volumes of calls and identifying customers' banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank.


• We need talented problem solvers who think outside the box and challenge the status quo, to help shape our contact centres of the future.


• Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers to ensure you are talking to the right person and protecting our customers from scam and fraud attacks, to help keep their money safe.


• Answering a high volume of calls and interacting with customers over the telephone, dealing not only with their day to day banking needs, but complex queries and providing a resolution on that first time call.


• You will be expected to deal with high levels of numbers and data input, whilst talking to our customers in a genuine, professional and friendly manner.


• As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.


• Working hours - Monday - Friday between 8am & 7pm on a rotational shift pattern and 2 in 4 Saturdays and Sundays per month 9am - 5pm (with time given back in lieu).

What you will need?

• Excellent communication skills.


• The ability to multitask and prioritise.


• Customer service background.


• Passion, energy and enthusiasm.


• Excellent listening and problem solving skills.


• The ability and desire to work in a fast paced environment.


• A hardworking and committed attitude.


• Resilience and determination.


• Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone.

Why join The Co-operative Bank?

If you care deeply about making customers happy and are passionate about making things better - we'd love to hear from you!

2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth. The original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy, which is one of the main reasons our customers choose to bank with us.

If you require more information or this document in a different format, please contact our Careers Team.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. We are a Disability Confident Employer.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Proud member of the Disability Confident employer scheme