Job Title: Business Process Improvement Analyst

Job Description

Job Summary
The Business Process Improvement Analyst is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the various lines of business.

Responsibilities

• Partner with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.
• Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.
• Leads and manages the different activities required to complete the process improvement initiative such as but not limited to:
• Conduct data gathering, data analysis and feedback sessions (e.g., interviews, FGDs, observation, etc).
• Facilitates process-mapping and solution brainstorming sessions.
• Complete the cost-benefit analysis for recommended processes.
• Map out cross-functional employee journeys
• Create value stream maps and document process flows.
• Manage the change required within and across business units.
• Identifies, manages, and mitigate risks and issues
• Monitor improvement and publish closure report
• Catalogues, maintains, and updates all process-related documents.
• Creates presentations and present findings, updates, and results to key business leaders.
• Acts as consultant and helps design processes of new and upcoming projects.

Qualifications

Requirements

• Lean/Six Sigma certified
• Journey – mapping and design experience required
• Minimum 2 years working in the Telco industry
• Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
• Has led a successful implementation of process improvement initiatives
• Must be highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentations
• Detail oriented, highly organized, self-motivated, proactive, independent, good communication skills, strong analytical, project management and change management skills, with ability to manage stakeholders, and able to plan and execute

Description

The Senior Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities
• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for Internet, IP Transit and CleanPipe services, product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line. Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
• At least 8 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Familiar and conversant in Telco services – Domestic and Global – Internet, IP Transit, DDOS Mitigation, MetroEthernet, MPLS, SD-WAN
• Network and SI solutioning preferred
• Ability to perform independently and interface with customers, partners and account team
• Good knowledge of consulting frameworks and methodologies
• Excellent presentation/communication skills (written and verbal)

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.
• Reduce the losses caused by poorly drafted commercial legal terms (e.g. poorly drafted scope, financial mechanisms, party responsibilities and obligations, service credit mechanisms, etc).
• Reduce the losses caused by giving away important commercial legal positions through poor contract negotiations.
• Improve the governance and compliance of EBG bid and contract management (including carrying out audits).
• Negotiate and draft complicated ICT and telco deals and combined ICT / Telco deals.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries
• Good communicator with excellent oral and written communication skills
• Strong collaboration and ability to work with both senior leadership as well as operational and working level executives

*We regret that only shortlisted candidates will be notified.

Job Title: Vendor Management Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

The Cyber Security Consultant is our technical expert in Cyber Security related technology, practice and services. The candidate will work with the Sales Team to jointly engage, assesses requirements, design and recommend solutions for our customers in response to their requirements. The candidate will also be tasked to validate recommended solutions with our customers via on-site pilot project and proof of concept engagements to ensure that the recommended solution effectively meets or exceeds our customers’ expectations. He / She will join the Sales Team to make presentations on solutions and services to the customer.

Responsibilities

⦁ Partner with Advanced Infra Services' Sales Specialist and Account team in building pipeline through consultative selling approach, driving net new business opportunities within the existing regional account base as well as supporting client acquisition activities.
⦁ Maps customer requirements to the offerings portfolio describing solution and scope of work to meet or exceed requirements
⦁ Take lead and/or work as part of a team with other functional teams to review overall solution taking into consideration the deliverable aspects as well.
⦁ Supports the Sales Team by providing views and input which is relevant to pricing considerations and provides the necessary technical proposal.
⦁ Architect the technical solution in response to customer requirements.
⦁ Supports technical representation in Bid Management and Review process.
⦁ Keeping abreast of market trends and product & competitor landscapes
⦁ Conducts enablement / client briefing on relevant solution to both clients & internal teams.

Requirements

⦁ Relevant technical certifications (eg. CISSP, CISM, CompTia Sec+, CEH, etc) with at least 8 years experience within the industry,
⦁ Familiar with architecture within security domains. e.g. PAM, endpoint protection, data protection/governance, threat prevention, SASE, DLP, SIEM etc.
⦁ Strong understanding of security architectures, solutions, processes, frameworks, and components
⦁ Incident response including security monitoring, network and endpoint visibility, threat management, and forensics is a plus
⦁ Knowledge in information security technologies & cyber threat actors, cyber-crimes and fraudulent activity targeting the technology or various industries
⦁ Familiar with PDPA, GDPR regulatory requirements and compliance standards in the ASEAN region (i.e. SG, MY, etc)
⦁ Business acumen, able to communicate effectively with all level of stakeholders
⦁ Able to adapt to a dynamic and fast-pace environment

Job Description

The UI/UX developer/designer will be responsible for end-to-end solution from research through to ideation, design and prototyping, user testing, development handoff, and development oversight in an Agile iterative environment.

The UI/UX developer/designer will integrate front-end technologies to merge the technical architecture with creative designs and design direction.

To achieve this integrated approach, he/she will need to have a fundamental understanding of the creative aesthetic while implementing technically across a variety of platforms and frameworks, as well as participate in sizing user stories, backlog refinement and sprint planning.

Requirements

• Diploma or Degree in IT / Engineering or related field with at least 3 years of experience in creating and implementing UI design.
• Ideally familiar with Agile/SCRUM practices.
• Adaptable in dynamic environment
• Go beyond usability research, to be able to spot improvements needed to meet business goals of increasing sales/improving experience.
• Proficient with visual design tools such as Figma.
• Able to work effectively in a collaborative environment to create top-performing interfaces
• Experience creating storyboards and site mapping
• Continued education and research into UI trends, and good understanding of the impact of technologies for front-end interactions
• Experience with coding and ability to troubleshoot using HTML, CSS and comparable languages would be added advantage

Senior Developer / Technical Lead

Date: 18 Oct 2024

Location:

StarHub Green

Company: StarHub Ltd

Job Description

The Technical Lead/ Senior Developer will be establishing project specifications and technical direction

• Responsible in creating a framework of technical standards and procedures
• Overseeing software quality and system modifications
• Guiding team members with troubleshooting technical issues
• Analyzing existing operations to identify risks and redundancies
• Conducting comprehensive assessments to develop solutions
• Setting the technical direction of the project and clearing the way of any programming hurdles that may arise

Qualifications

• Degree in IT/Engineering related field with at least 10 years of demonstrated experience in software development.

• Ideally familiar with Agile/SCRUM practices

• Technical Background in . Net, C#, Java.

• Experience in Cloud implementation and Data Migration

Job Description

Purpose:
StarHub is seeking a Manager (Finance Excellence) to lead post-merger integration efforts and drive strategic planning for our ongoing Finance System Transformation. This newly created position offers a unique opportunity to shape the future of Finance in StarHub, ensuring seamless integration of finance functions from acquired businesses and the successful transformation of finance systems across the Southeast Asian region.

The ideal candidate will possess strong project management capabilities, outstanding communication skills, and experience working with cross-functional teams. This role will work closely with both internal and external stakeholders, supporting our transformation goals, while also assisting the Investor Relations team on an ad hoc basis.

Responsibilities:

Finance System Transformation:
• Manage the strategic planning and execution of finance system transformation initiatives, working closely with internal IS team and external consultants.
• Drive project timelines, track deliverables, and ensure all activities align with the transformation objectives and business needs.
• Identify opportunities for automation, standardization, and operational excellence.
• Identify and address risks proactively to ensure smooth implementation.

Stakeholder Collaboration:
• Serve as the primary liaison between StarHub and external consultants, ensuring efficient communication and alignment on deliverables.
• Engage with internal stakeholders across finance, IT, legal, and business units to support integration and transformation activities.

Post-Merger Financial Integration:
• Lead the integration of finance functions from acquired businesses across Southeast Asia to align with StarHub’s standards and operational goals.
• Collaborate with cross-functional teams to ensure smooth financial data consolidation and process harmonisation.
• Standardize processes across entities (P2P, O2C, R2R) to enhance operational efficiency.
• Identify and implement automation opportunities to streamline finance operations.

Investor Relations Support:
• Provide support to the Investor Relations team on an adhoc basis during quarterly earnings reporting period, annual investor engagement sessions, and M&A activities.

Qualifications

• Appropriate qualification in Accounting, Finance, Business, or a related field; Professional certifications (eg ACCA, CPA, CFA) is an advantage
• 6-8 years of experiences in finance, accounting, or consulting, with exposure to post-merger integration or system transformation projects
• Strong project management skills with experiences in managing complex, cross-functional initiatives
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Strong analytical and problem-solving abilities, with attention to detail
• Regional exposure to Southeast Asian markets is preferred
• Familiarity with ERP systems and finance transformation best practices is a plus

Job Description

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.
• Reduce the losses caused by poorly drafted commercial legal terms (e.g. poorly drafted scope, financial mechanisms, party responsibilities and obligations, service credit mechanisms, etc).
• Reduce the losses caused by giving away important commercial legal positions through poor contract negotiations.
• Improve the governance and compliance of EBG bid and contract management (including carrying out audits).
• Negotiate and draft complicated ICT and telco deals and combined ICT / Telco deals.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries
• Good communicator with excellent oral and written communication skills
• Strong collaboration and ability to work with both senior leadership as well as operational and working level executives

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

The Senior Manager, Site Reliability Engineering (SRE) operations Analyst is expected to effectively incident retrospective operations and in other SRE activities in general which pertains to maintenance management that includes availability, latency, performance, change management, monitoring, capacity planning & also the solutions offered derived from emergency response.

Key Accountabilities

• Effective facilitation & conduct incident retrospectives (RCA) activities from end to end
• Absorb new technology rapidly & apply effectively
• Evaluate & demonstrate new cloud technologies as required
• Communicate well with technical & non-technical colleagues
• Mentoring of other colleagues, as necessary
• Work to a high standard with agreed timescales
• Undertake any other tasks or duties that are reasonable & requested by your supervisor or a member of the senior management team
• Code reviewing
• Ability to apply knowledge in supporting "Run" operations
• Perform data analysis & provide suggestion on identifying Service Level Indicators & Service Level Objectives

Responsibilities

• Responsible for effectively facilitating the Problem Management Process
• Able to demonstrate authority in the RCA calls while coordinating with other stakeholders & solve the discrepancy in blameless ways
• Responsible for efficient allocation of time & resources given parallel major incidents and problem activities
• Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to management report) documentation and publishing
• Manage the updates of systems such as problem management module, internal sharepoint, etc.
• Proposes & participates on the enhancement activities related to SRE
• Collaborates with Engineering Teams within organization and with LOBs on enabling activities as part of the preventive measures
• Develop event management process, metrics, and governance model
• Perform trend analysis on events to identify potential issues/incidents
• Consolidate and analyze noise alerts to zoom in on actual issues
• Leverage GenAl and real-time data feeds to produce post-incident reports
• Implement automatic root cause identification, reducing turnaround for RCA Reports
• Coordinate & Automate incident thematic and trend analysis using AI/ML
• Identify event/incident clustering for improvements

Requirements

Skills & Experience:

• Degree in IT, Computer Science or related field
• Minimum 10 years of root cause analysis (RCA) exposure & involvement leading discussions as a problem manager or incident commander
• In depth understanding of Public/Private/Hybrid cloud solutions
• Hands on experience with popular CI/CD tools like Jenkins, Nexus, SonarQube, Bitbucket etc.
• Good exposure to logging & monitoring tools like Splunk, Dynatrace, Prometheus, Grafana, ELF/ELK
• Good understanding of cloud native technologies like Containers, Kubernetes etc.
• Develop & enhance production monitoring & management capabilities leveraging existing platforms & tools
• In depth understanding of Incident & Problem Management functions & activities
• Good understanding of Identity and access management
• Software incident & problem management
• Work with stakeholders & command centre in trouble shooting, escalating & solutioning critical site incidents
• Identify recurring system/ application issues & work with cloud team, infra teams, product development, vendors & other stakeholders in investigating & resolving cause
• Maintain accurate documentation of incidents including impact details, timelines, steps taken for mitigation/resolution
• Strong verbal & written communication skills particularly effective documentation skills
• Prior experience in developing and implementing event management processes and governance models
• Strong analytical skills with the ability to interpret complex data sets
• Proficiency in event management tools and platforms
• Familiarity with ITIL (Information Technology Infrastructure Library) practices related to Incident Management, Problem Management, Change Management and Event management
• Experience with AI/ML technologies and their application in incident analysis

Desirable

• Min 6+ yrs of software development or technical support or operations experience
• Experience with Jira, Confluence
• Basic knowledge of Linux/ Windows
• Exposure to Enterprise databases e.g Oracle, SQL server, Maria DB, MongoDB & Sybase
• Knowledge in systems & multi-tier application & network troubleshooting
• Experience with load balancing principles
• Essential knowledge & awareness of Public/Private/Hybrid cloud solutions
• Good exposure to logging & monitoring tools like Dynatrace, Prometheus, Grafana, ELG/ELK
• Preferred ITIL V4 certification
• Trend Analysis and Forecasting
• Process Development and Governance
• Familiarity with GenAl (Generic Algorithm) or similar technologies
• Continuous Improvement Mindset

As a CRM Software Engineer at StarHub – IS Divisions, you will be a key contributor in designing, developing, and maintaining CRM solutions that enhance customer engagement and optimize business processes. Working in a dynamic, fast-paced and maintain robust, high-performance applications that power the BSS – platform. you will collaborate with cross-functional teams to deliver scalable and efficient CRM solutions, driving both operational excellence and efficiency in delivering superior customer experiences.

Key Responsibilities

• Design, develop, and maintain Java-based applications using the Spring Boot framework, tailored specifically for the BSS platform such as billing, customer management, product catalog, order management and revenue management.
• Utilize PostgreSQL for database management, ensuring optimal performance and scalability in BSS platform deployments.
• Work with CRM, OSS, and other enterprise systems to integrate and ensure seamless data flow between different telecom platforms.
• Develop, implement APIs for integration between the BSS platform and internal/external systems, ensuring accurate and real-time data exchange.
• Participate in the full software development lifecycle, including requirements gathering, design, coding, testing, deployment, and maintenance of BSS solutions.
• Deploy, manage, and optimize applications within a containerized environment using Docker and Kubernetes, supporting the DevOps model.
• Collaborate with cross-functional teams, including business stakeholders, product owners, and quality assurance, to define, design, and release new features aligned with the strategic goals of the Telco BSS platform.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field. A master's degree is a plus.
• Proven experience in Java development with the Spring Boot framework, specifically within Telecommunications BSS platforms such as CompaxDigital, any BSS providers.
• Strong expertise in high-performance and scalable software architecture, with experience in containerized environments using Kubernetes and Docker.
• Proficiency in Python and shell scripting for process automation and task optimization.
• Strong working knowledge of PostgreSQL for database management, performance tuning, and optimization in a BSS context.
• Demonstrated experience with AWS cloud services, particularly in deploying and managing scalable cloud applications in a DevOps framework.
• Extensive experience with CI/CD pipelines, deployment automation, and related DevOps tools.
• Agile mindset with knowledge of agile development methods such as Scrum.
• An absolute team player with a solution-oriented and innovative work style.
• Excellent problem-solving abilities, with attention to detail and the capacity to work in fast-paced, dynamic environments.
• Strong interpersonal and communication skills, with the ability to work collaboratively across multiple teams and stakeholders.

• Lead the development and implementation of enterprise-wide design strategies, process ensuring alignment with business goals and long-term technology vision.
• Drive the overall technical vision for projects, ensuring that solutions align with business needs and meet performance, scalability, and security standards.
• Oversee the development and implementation of cloud-native architectures for enterprise domain solutions, focusing on scalability, reliability, and automation.
• Design and architect scalable, reliable, configurations, integrations, customizations and efficient solutions across multiple domains, including CRM, Billing, and Rating systems, with a focus on Salesforce and Cloudsense platforms.
• Collaborate with business stakeholders to gather, prioritize, and translate requirements into detailed technical designs, action plans and roadmaps.
• Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards, best practices, and technical governance.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field with at least 10 years of experience in solution architecture, design, and implementation.
• Proven experience as a Technical Lead, Solution Architect, or similar role in telecommunications or related industry, with a strong focus on enterprise systems such as CRM, Billing, and Customer Experience platforms.
• Deep expertise in Salesforce and Cloudsense platforms, including configuration, integration, and customization.
• Strong knowledge of Billing and Rating systems, with experience in implementation and integration with CRM platforms.
• Experience in the telecommunications industry or related fields is preferred.
• Familiarity with Agile methodology and working in fast-paced, dynamic environments.
• Strong analytical, conceptual, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work across teams and manage stakeholder expectations.

We are seeking an Assistant Product Manager to join StarHub's Mobile Products team, focusing on building and enhancing postpaid and prepaid mobile services for both consumers and SME customers. In this role, you will assist in the development, execution, and product lifecycle management of our mobile product portfolio, ensuring it aligns with customer needs and market trends.
Responsibilities
Product Strategy and Roadmap
• Industry Research: Develop and maintain an understanding of customer experience and tech trends, assessing their impact on the roadmap.
• Customer Insights: Participate in end-user research to inform product prioritization and understand current customer experiences.
• Competitive Analysis: Conduct competitive product analysis to identify areas of opportunity.
Product Execution and Delivery
• Metrics and Reporting: Generate and maintain dashboards and reports to track product health and success metrics.
• Backlog Management: Assist with maintaining and updating the product backlog and priorities in collaboration with partners.
• Scoping and Prioritization: Scope and prioritize activities based on business and customer impact.
• User Stories: Write feature and user stories to capture requirements and translate product strategy into actionable work for development teams.
• Documentation: Prepare product documents and use cases to drive product activity.
• Support Sales and Marketing: Provide necessary product knowledge to sales and marketing teams, assisting in the development of adoption tools and training materials.
Product Operations
• Identify and troubleshoot any issues that arise during product operations.
• Assist in day-to-day operational tasks including service provisioning and escalations.
• Drive process efficiency improvements to enhance customer experience and operational effectiveness.
• Coordinate cross-functional collaboration with Customer Operations, IT and networks teams.

Qualifications
• Bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
• 3+ years of relevant Product Management experience, ideally in a telco product development environment.
• Agile Methodologies: Familiarity with software development leveraging Agile Scrum methodologies.
• Analytical Skills: Excellent analytical, problem-solving, and decision-making skills.
• Communication: Outstanding communication, presentation, and interpersonal skills.

Job Title: Senior Executive, Product (6 Months Contract)

Job Description

You will be responsible for the growth of digital share of sales for our Consumer business. You will work closely with internal stakeholders to understand business needs and plans and will translate them on our Digital Sales platforms (both Web and App) to drive customer acquisition and cross-/up-sell.

As a digital product owner, you will be supporting the onboarding of new purchase journeys, campaigns and offers, defining and managing the agile product backlog to increase conversions, and undertaking testing and development efforts to enhance capabilities and improve platform reliability and performance. You will also be responsible for reporting and analysis of digital sales performance.

• Engage UX-UI, data analytics and various business line stakeholders in improving & defining digital (website, app) purchase journeys to drive digital sales • Support upcoming digital transformation projects in user acceptance testing (UAT), in documenting test results and in communicating the results and implications to development & business teams for timely & effective resolution • Influence offers and campaign strategy to maximize quality traffic and online conversion rate • Cross functionally define requirements of new features and improvements to current digital purchase journeys • Define and manage agile product backlogs as product owner of purchase journeys • Partner with internal IS (information systems) and vendors (on scope/timeline/quality) and communicate requirements to ensure development, testing and release activities meet delivery timelines • Work closely with IS and vendors to ensure optimal platform accessibility and quality; with timely resolution of production issues; be hands-on and proactive in finding solutions or patterns • Monitor, report and analyze sales performance, on-site conversion rate; identify issues pertaining to drop-off and define optimization and improvement plans of purchase journeys

Qualifications

Qualifications

• Bachelor's degree
• 1-2 years of experience with web & app development, user experience best practices working with UX-UI teams; system integration working with IS teams and digital project management
• Proven experience with sales analysis and reporting, comfortable with numbers and deriving action plans from data

Technology related:

• Familiarity with project management systems like JIRA/Asana/etc
• Familiarity with design tools like Figma/Figjam/etc
• Familiarity with WEB/App environments like OutSystems/ AEM/ CMS (good to have)