Total 67 job vacancies by Norfolk Community Health and Care NHS Trust

Beech Ward is a 24 bedded, stroke specific rehabilitation ward. We are part of the stroke pathway where patient's are transferred from the acute setting for a period of rehabilitation. Patient's and those close to them are supported with goal setting, timely review meeting and complex discharge planning. Our patients encounter a range of complexities including, aphasia, dysphagia, tone, cognitive, mood and mobility difficulties.

We are looking for full-time dynamic and innovative Registered Nurse Associate to join Beech Ward, at Norwich Community Hospital. You will have the opportunity to train and develop your stroke rehabilitation skills in a specialist rehabilitation environment alongside a dedicated inter-disciplinary team.

To provide and monitor safe, person centred care to patients in a range of care settings under the direction of a Registered Nurse, without direct supervision in line with an agreed plan of care.

To support the registered nurse in the contribution to on-going assessment, treatment and care planning for patients

To promote health and prevent ill health in patients and service users and contribute to integrated care

To monitor the condition and health needs of patients in partnership with colleagues, families and carers, referring to others for reassessment, when required

Toactively contribute to an effective learning environment and support others in their learning

To adhere to the Nursing and Midwifery Code of Conduct for Nurses, Midwives and Nursing Associates and work within their scope of practice following the professional standards of practice and behaviours for nurses, midwives and nursing associates and the standards of proficiency.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

You will work as an integral part of the ward nursing team and be responsible for ensuring high standards of rehabilitation, care planning and assessment from admission to discharge of patients with complex needs. We encourage our Nurse Associate to train in skills such as venepuncture, male and female catheterisation, ECG recording, 24-hour tape cardiac monitoring, and complete stroke specific competences.

Effective communication within the team, our patients and relatives is vital to ensure clear outcomes, teamwork and support.

This post involves rotation between day and night duties, including early, long days, and night shifts covering weekdays, weekends and bank holidays.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

**PLEASE DO NOT APPLY VIA THIS VACANCY. PLEASE CLICK ON THIS LINK448-SUPPS-6795017AND COMPLETE YOUR APPLICATION ON THAT VACANCY**



Do you want to be our first Board level leader for digital and data? Are you ready for the challenge of implementing the Government's mission to transform NHS care, by maximising digital care and care provided at home? If yes to both of those questions - we have the right role for you.



As a pivotal member of our executive team and Board, you will shape the development and implementation of our strategic vision for digital, IM&T, data, and business intelligence. We are currently in the process of developing a new group model between Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care Trust which will commence in April 2025, and as part of this we have been able to create this new role. Your impact will be felt across 3.2m people, covering half of the East of England.



In this role, you will lead the use and adoption of innovative technologies and approaches which deliver an improved patient experience; enhance the working lives of our people; utilise data to make informed decisions for continued service quality and improvement; and provide a secure digital environment.

With significant experience as a digital leader in a large and complex organisation, you will have the ability to inspire our people, push the boundaries of innovation and deliver high quality outcomes. You will need to be a team player and good at building relationships both internally with our clinicians and broader staff and with the partners we collaborate with.



If you are interested, please do reach out to discuss the role, with Matthew Winn, our Chief Executive via matthew.winn@nhs.net.



The selection process for this role will take place on 16-17 December 2024. 16th December you will take part in virtual stakeholder panel discussions with a face-to-face interview taking place on the 17th of December.



Closing date: 1st December 2024.



We look forward to hearing from you.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Job Purpose

The Chief Information Officer (CIO) will play a pivotal role in the Group’s leadership team. They will provide vision, professional leadership and strategic direction to achieve the Group’s aims and improvements in quality, efficiency and effectiveness.



The CIO reports directly to the Chief Executive Officer. They will be the lead expert responsible for delivery of the digital agenda within the Group, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. They will be able to work collaboratively with multi-professional clinical teams and administrative teams across all sites that make up the CCS and NCH&C Group model.



The CIO will work collaboratively with the ICS digital leadership teams across all the ICSs within the group footprint and play an active role in the development of digital strategy within them.



Key Duties and responsibilities



Corporate Leadership and Responsibilities


• As a member of the Group Board and senior management team, contribute to the strategic and operational agenda, with a key role in the shaping of clinical and corporate services to improve population health outcomes, reduce health inequalities and meet the priorities of the trust and its commissioners. Work collaboratively with colleagues to drive delivery and improvement.
• Actively contribute to the leadership of the Group, continually seeking to improve the safety, quality, sustainability and efficiency of services, to support the provision of excellent patient care.
• Provide necessary, accurate and timely information to the Group Board to assist its decision making concerning the finances and relevant investment decisions across the organisation.
• Comply with the Group’s standing financial instructions, standing orders, policies and the code of conduct for NHS managers.
• Ensure the Group’s legal and statutory obligations are fulfilled in line with governance requirements within the resources available to organisation.
• Create and maintain positive relationships with partners and external stakeholders to promote the trust and its services, encourages collaboration where appropriate.
• Participate in Executive On call.
• Work with other director colleagues to develop the Group’s reputation as a good employer, enhancing performance along with effective resource and skill utilisation. Take a lead role across the Group on specific issues/topics (as agreed with the Group Board annually).
• Maintain own professional and personal development.

Information Technology, Information Management and Information Security.


• Lead the development and implementation of the Group's Digital vision and strategy, championing the use of digital technology and practices.
• Oversee the maintenance and modernisation of the ICT infrastructure, identifying and mitigating any risks.
• Responsible for information management and information security
• Identify and effectively manage information governance related risks and information and cyber security issues, communicating the importance of this across the Group and engendering a collective responsibility.
• Ensure that the Group's digital related policies (including information risk management, cyber security, and business continuity) are contemporary and compliant with relevant regulation and guidance.
• Provide expert advice to the Chief Executive and the Group Board relating to Digital and Information issues, in particular highlighting both potential risks and opportunities for improving patient care and safety and Group performance.
• Ensure that digital initiatives are fully integrated with annual planning processes.

Digital Transformation and Innovation
• Responsible for the development and delivery of a Group Digital Transformation vision and strategy which also promotes digital skills and digital inclusion, ensuring it is aligned with the Trust’s strategic direction.
• In collaboration with executive colleagues, drive reform and support organisational change, fostering innovation and excellence.
• Manage the ongoing development of access to data for research, maintaining the highest standards of security and confidentiality.
• Participate in national initiatives and forums to raise the profile and reputation of the Group as a digital exemplar and to influence policy and funding allocations for the benefit of the Group, its health and care partners and patients.
• Work collaboratively across the Group, its partners and wider ICS’s to champion digital transformation.

Data and Analytics


• Enable a business intelligence led organisation, ensuring high quality data supports effective decision making and quality improvements
• Ensure that accessing, processing, reporting and presentation of information is underpinned by the requirement to provide high quality business intelligence that supports effective decision-making and quality improvements.
• Drive digital innovation as a change agent to enable clinically led digital transformation and move the organisation to be data driven.

Senior Information Risk Owner


• Lead the Trust’s information risk strategy and policy, ensuring exceptional data safety and compliance with relevant regulations.
• To lead at Board level the Trust’s Statement of Internal Control as it relates to information risk.

Directorate Responsibilities


• Lead and manage the directorate, ensuring exemplary leadership, development and achievement of the annual objectives for the directorate.
• Be an authorised signatory at director level and be responsible for the budget for the directorate.
• Support and deliver directorate contributions to organisational cost improvement plans and efficiency challenges


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Norfolk Community Health and Care NHS Trust.


Full time post working Monday to Friday, 08:00 - 16:00. Excluding bank holidays.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Single Point of Referral for Childrens Services.

This role will involve being multiskilled various administration services that are supported by Single Point of Referral, ensuring that all services are supported during the operating time.

This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
• Answer inbound calls from patients and clinical members of staff
• Add patient referrals onto SystmOne
• Call patients to book appointments into various clinics
• Offer admin support to various services
• Waiting list management
• Creating and posting letters to those involved in patient care
• Offering a high standard of support to all patients

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
• Supportive, positive culture that is well led, with regular supervision.
• Comprehensive in house and external training programmes available.
• Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
• Agile working policy, allowing up to two days working from home once trained.
• Discounted bus travel with First Commuting Travel Club.

Main Duties & Responsibilities

To receive and process referrals forthe following Childrens Services:Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Childrens Community Nursing, and Starfish Children’s LD CAMHS. To liaise with health professionals to triageand to be the first point of contact for any queries relating to new referrals.






Using a range of software programmes includingSystmOne, Microsoft Word and Excel to produce,maintainand distributetriage letterswhich may include medical terminology and deal with matters of a complex and/or distressing nature.






To employ effective waiting list management for appointment booking


This will include

• booking of appointments from waiting lists

• resolving appointment conflicts

• issuing appointment letters/texts

• using cloud booking to ensure there is room availability

• booking interpreters to support these appointments and arrange translation of documentsas and whenrequired

• managingclinician ledgers and beingaware of clinician’s annual leave






To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include:

• photocopying, scanning, emailing, distributing,filingand organising letters,reportsand other documents.

• researchingappropriate websites,downloadingand circulating documents, asrequested.

• toanticipateand assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.

• identifyand report areas within working processes and procedures that could improve service delivery.

• being multiskilled across the services that are supported bythe Single Point of Referral office.






To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, takingaccuratemessagesand ensuring these are passed on to the relevant personin a timely manner.






To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD NursingTeamand other colleagues who are supported by the Single Point of Referral Office.






To communicate professionally and effectively with colleagues,stakeholdersand service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, takingaccuratemessagesand ensuring these are actioned and/or passed to the relevant personin a timely manner.






Toprovide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.






To support The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead tocreate and design administrative processesand regularly review to ensure they meet the needs of the organisation and the patient.






To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






To provide training and support to colleagues including new starters, temporary staff and apprentices whenrequiredas directed by The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






Tobe responsible forthe efficient use of office equipment and supplies, monitoring andmaintainingstock levels,requisitioningand receipting goods and services on the NHS procurement system,PowerGateand carrying out research into goods and services asrequired.






To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site managerinformed at all times. To undertake any other site and facilities duties asrequested.






Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.






It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.






Tomonitorand report their sickness absence and annual leave.






To attend relevant meetings.These may be virtual or in person. This may require travelling to other sites.







This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a friendly, enthusiastic and looking for a role where you can make a difference?

We have an exciting opportunity for you to join our Human Resource department at Norfolk Community Health and Care NHS Trust. This is an excellent opportunity to gain valuable Human Resources and recruitment experience within our supportive and friendly team. As part of this role you will have the opportunity to gain experience in providing HR support to managers and employees of the Trust whilst maintaining electronic staff records, training and competency administration within our organisation that has been rated Outstanding by CQC.

On completion of your Apprenticeship, you will have achieved a Level 2 NVQ qualification in Customer Service. Whilst you are working towards this, you will receive excellent support from the immediate team and NVQ assessors.

We will also offer you 27 days holiday, plus bank holidays, and access to exclusive NHS Discounts on high street stores and food retailers.

As a member of our team, you will assist in the day-to-day operational activities, which will involve liaising with members of staff across the organisation, external organisations and members of the public, you will:
• Gain knowledge of the HR Department
• Be responsible for supporting a range of HR projects and initiatives
• Provide administration support to the HR Service Support Team

You will be helping to provide a first class customer focused HR Service, that will have a positive impact on the delivery of healthcare.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that there is an eligibility criteria for government funded Apprenticeship schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net

Please see the attached Job description and Person Specification uploaded to this vacancy which gives a detailed explanation to the requirements and responsibilities of this role.


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen to join the Norwich Community Phlebotomy team, within the “Outstanding” Norfolk Community Health and Care. The position is for a highly motivated Community Technician, dedicated to providing high standards of clinical intervention including venepuncture, capillary sampling, observations and ECG's. This will be for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.

The working pattern will be Monday to Friday, 08:00 - 16:00.

You should have proficient competencies and evidence-based knowledge in the above skills, as well as experience of interacting with patients and working with other professionals with in the community health services.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded this title.
• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that day’s collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

This is an exciting secondment opportunity to join the Trust's Governance Team for 12 months supporting with all aspects of the Governance workplan but more specifically in the area of Emergency Preparedness, Resilience and Response (EPRR).

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

The successful candidate for this secondment opportunity will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to supporting with work streams such as Emergency Preparedness, Resilience and Response (EPRR) and policy management compliance. They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites (excluding Norwich Community Hospital)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a forward thinking Staff Nurse looking to move into the exciting area of specialist neuro-rehabilitation? If so, an opportunity has arisen within the Specialist Rehabilitation Team based at the Colman Centre for Specialist Rehabilitation in Norwich.

Our team provides specialist neuro-rehabilitation for patients who are referred to us from across the East of England. We are looking to appoint an enthusiastic, well motivated staff nurse, into this full time post. You will cover a combination of earlies, lates and nights. Long days are also available. You will work as an integral part of the ward team and be responsible for providing high standards of rehabilitation care to a group of patients with specialist needs

You will be required to deliver evidence based care to a high standard. Excellent communication skills and a supportive approach to team working within a rehabilitation setting are key to the success of this service.

An ability to structure your own learning supported by the team gaining new knowledge and skills to benefit yourself and the service will be vital. Some of the skills you can develop may include enteral feeding, tracheostomy management and weaning, and posture and position management. In addition you will be working with families and colleagues in complex discharge planning and best interest discussions.

Excellent organisational and interpersonal skills are essential as is the need to be cheerful and courteous. Good computer skills or the ability to learn will be required for this role as we are using SystmOne to record our patient interventions.

This opportunity is a key role working within a well-established team, working with all disciplines to deliver and achieve the best outcome for the patients who access this service. It is also a real opportunity for someone who is keen to explore their role within rehabilitation and learn and develop some new skills in this area of nursing. In addition, it is an opportunity to establish a therapeutic relationship with your patients and their families.

Please note that whilst experience is desirable, we do welcome newly-qualified staff nurses too.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that this vacancy does not offer sponsorship.

No AI generated supported information.
• To assess, plan, implement and evaluate care of assigned patients.
• To initiate this process when a patient is planned for admission to the unit ensuring the correct information, equipment etc. is in place and commences the assessment process.
• To provide care for patients as defined by the individualised care plan, reviewing and updating this when care needs change.
• When necessary, to make changes to planned care when the need arises and change the care plan accordingly. To communicate the changes to the wider team to ensure the correct care is delivered.
• To accurately document all stages of the nursing process.
• To keep care plans and patient records up to date, reviewing these as care changes.
• To provide a high standard of nursing care to the patients and evidence this.
• To establish a relationship in which the patient, family and friends may express their needs, and have those needs met where nursing can provide.
• To involve the patient, family and friends in setting goals, evaluating and taking part in the care process.
• To act as patient advocate where appropriate, ensuring patients capacity is assessed working with the mental capacity Act.
• To support, offer help and be aware of other staff members needs, and ensuring they deliver care appropriately based on the needs of patients as identified in their care plans.
• To support, offer help and be aware of other staff members needs, and ensuring they deliver care appropriately based on the needs of patients as identified in their care plans.
• To act as practice supervisor, to nursing assistants and student nurses to support their learning and development.
• Work with unregistered staff to develop their competency in the care they are delivering and ensure safe practice.
• To contribute actively to the rehabilitation process working alongside therapy colleagues.
• Work closely with therapy colleagues to set join goals with the patient ensuring the whole team are aware of the goals to focus on and achieve. Working together to complete the relevant outcome information required within the service


This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

This is an exciting secondment opportunity to join the Trust's Governance Team for 12 months supporting with all aspects of the Governance workplan but more specifically in the area of Emergency Preparedness, Resilience and Response (EPRR).

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will communicate with a range of stakeholders from across the organisation
and externally, about complex Corporate Governance topics to non-experts and therefore need to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

The successful candidate for this secondment opportunity will support the Head of Governance in relation to the management of corporate governance activities, including but not limited to supporting with work streams such as Emergency Preparedness, Resilience and Response (EPRR) and policy management compliance. They will also assist with other Governance related tasks and will work to a defined workplan and schedule.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites (excluding Norwich Community Hospital)
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
1. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of corporate/Trust governance (e.g. Risk Management (including Board Assurance Framework (BAF), declarations of interest, gifts & hospitality management, policy governance and compliance, internal and external
audit facilitation, support the development of annual reports (such as annual report and quality account), support with both planned and unplanned inspections from regulators such as Care Quality Commission (CQC)). 2. Responsible for having oversight of the processes and work demands for all areas of Trust/Corporate Governance to provide assurance to the Head of Governance.
3. To liaise with the company solicitors to gain advice and guidance as directed by the Head of Governance amending internal processes where appropriate post receipt of advice
4. To provide accurate, appropriate and timely information about Trust services and nonclinical advice to patients, relatives and careers and if necessary, refer people on.
5. To provide administrative support and cover for the Governance team which will include communication with individuals from other organisations, other NHS organisation and NCH&C staff at a high level, provide clear information and guidance, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and
ensuring these are passed to the relevant person in a timely manner.
6. To provide detailed guidance and specialist advice on governance related queries from both internal staff members as well as members of the public. This will involve the analysis of facts or situations. Escalating these where necessary whilst supporting the Subject Matter Expert to resolve the issue.
7. To be a point of escalation for the Governance team for more complex matters or where deviation from standard operating procedures is being requested. Analysis the situation and using own judgements, determine appropriate action or, in exceptional cases escalate to the Head of Governance for decision.
8. Day to day management of the Governance administration function, ensuring appropriate prioritisation of work to meet deadlines.
9. The post holder will be required to assist the Head of Governance and the Trust Secretary in the annual compliance checks for the Fit and Proper Persons Test (FPPT) for all Trust Board members. Following a documented process to perform detailed and potentially sensitive checks, collecting evidence and documenting the outcome of these checks to the Trust Chair on an annual basis.
10. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.
11. Responsible for coordinating the trust policy governance and approval processes ensuring all policy owners are informed when documents are due for review; that the full and proper governance approval process has been undertaken and for maintaining a library of final, active and previous documents both internally and publicly, where relevant.
12. The post holder will be expected to demonstrate independent working skills with minimum supervision with confidence and expertise to advise on issues that relate to data privacy, information assets information governance assurance, confidentiality, and legal basis for processing data as well as other Information Governance related topics.
13. To develop, create and produce reports regular (monthly) and ad-hoc (as and when needed) and to highlight anomalies for the team such as declarations of interest,. There may be need on occasion to explain the contents of the reports to groups of staff as learning and education and this will be supported by Management.
14. Act in an advisory role on best practice on governance activities in line with the relevant legislation as well as specific health and social care standards.
15. Undertake work to support the Governance Team with the annual plan associated to Governance.
16. To support the customer focused and service user centred service model and culture
17.Undertake audits to review/test the effectiveness of procedures in own work area and highlight areas where service improvements could be made.
18.To implement, review and maintain standard operating procedures.
19.To assist in the development of policies and documents in line with legislation, ensuring the Trust remains compliant and up-to-date at all times.
20. Post holder will be required to demonstrate tasks to new members of the Governance team.
21. To be responsible for maintaining stationery and stock in the department and placing orders via PowerGate.
22. To provide admin support in typing up confidential reports and paperwork relating to investigations and disciplinary cases.
23. Arranging travel and accommodation for the Directorate and other department members when necessary.
24.To provide general administration support to the Governance team for example, ordering office equipment, regular minute/action log taking, diary management, maintaining stationery stock levels and assisting with the collection of data for performance reports.
25.To organise and administer several monthly and quarterly meeting on behalf of the Governance team which may require travel to and from other venues. This will include formulation of agendas, distributing papers, taking minutes and actions logs for the Chair’s approval.
26.Running of scheduled reports as per established processes.
27. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Access to Records (e.g. Information Governance (IG) queries including Subject Access Requests (SARs), cost recovery and Freedom of Information (FOI) requests, as well as Records Management requests and/or queries relating to both health and corporate records)
28. To support the function of and undertake tasks which follow standard processes with the occasional need to deviate for all areas of Information Governance (e.g. Information Governance (IG) queries including Data Protection Impact Assessments (DPIA), individual privacy investigations, physical and digital records management and retention for both clinical and corporate records, audits linked to the Data Security and Protection
Toolkit (DSPT) and guidance on effective record keeping (inline with trust policies and procedures))
29. The post holder will be required to assist the Governance team by processing Data in all areas of the workplan, using this data to create reports and documents for people at all levels of the organisation to understand and utilise.
30. The post holder will be required to attend meetings on behalf of the Governance Team and contribute in all areas linked to governance
31. The post holder will be required to deliver training on behalf of the governance team to members of internal NCHC staff (based on a training plan) ensuring all Trust staff are trained to the same standard
32. The post holder will be required to attend team meetings to deliver governance advice specific to that area of operation (e.g. attend a team meeting in finance and inform finance colleagues of all Governance related matters that impact them and how they can maintain compliance).
33. The post holder will undertake tasks required to maintain compliance with the Information Asset Register whilst supporting the overall governance operation program led by the Head of Governance.


This advert closes on Thursday 24 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

Are you a highly organised and detail-oriented professional with a passion for providing exceptional administrative support?

We are seeking a dedicated Administrative Support Officer to join our dynamic Digital Services department. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our team by providing comprehensive administrative support to colleagues and managers.

Key Responsibilities:
• Administrative Support:Provide efficient and confidential administrative support, including managing calendars, booking meetings, and handling correspondence.
• Office Management:Maintain departmental records, files, and inventory, ensuring accuracy and organisation.
• Event Coordination:Plan and coordinate meetings, workshops, and other events, including logistics, documentation, and follow-up.
• Reporting:Prepare and analyse performance metrics and reports to inform decision-making.
• IT Asset Management:Manage the inventory and deployment of IT equipment, ensuring compliance with policies and procedures.
• Customer Service:Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Provide comprehensive administrative supportto colleagues and managers within the IT department. This includes tasks such as:• Managing calendars, scheduling meetings, and booking conference rooms
• Handling correspondence, including emails, letters, and memos
• Maintaining departmental records, files, and inventory
• Coordinating events, such as meetings, workshops, and conferences
• Assist with IT asset managementby:• Maintaining an inventory of IT equipment
• Coordinating the deployment of new equipment
• Ensuring compliance with IT policies and procedures
• Prepare and analyse reportsrelated to department performance and operations.
• Provide excellent customer serviceto both internal and external stakeholders, addressing inquiries and resolving issues promptly.

Skills and Qualifications:
• Strong organisational and time management skillsto effectively manage multiple tasks and deadlines.
• Excellent communication and interpersonal skillsto interact effectively with colleagues, managers, and stakeholders.
• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint) and other relevant software.
• Attention to detailto ensure accuracy and consistency in work.
• Ability to work independentlyand as part of a team.
• A positive and proactive attitudewith a willingness to learn and adapt to new challenges.

If you possess these skills and are passionate about providing exceptional administrative support, we encourage you to apply for this exciting opportunity.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. To provide efficient and confidential support to colleagues and managers within the Department by delivering a comprehensive, high quality administrative service that will enable them to perform their role effectively and maximise their time efficiently.
2. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.
3. To administer shared departmental calendars, booking platforms or mailboxes.
4. Assist IT Managers in budgetary management, ensuring that all orders, invoices and recharges are correctly processed and documented and that all exceptions are monitored to resolution
5. Provide office management to the entire IT department including maintaining departmental and central filing system, full administrative and clerical support, managing and monitoring confidential personal files, annual leave, Leavers, Starters and Variation forms and sickness records.
6. To take complete responsibility for administration of meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers, recording and distribution of meeting minutes and administration of follow-up actions.
7. Produce and coordinate the creation of performance metric reports for internal and external stakeholders from a variety of sources and teams throughout the department. For example, the IT Service Management tool data.
8. Maintain an inventory of equipment, goods and services including Technical and IT Reference libraries to permit easy access to support information by IT staff.
9. Administer staff records for annual leave, sickness, training, appraisal, risk assessments, expenses and trust communications and follow-up with staff and managers where there are deficiencies.
10. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures.
11. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice.
12. Support the administration of key departmental documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs.
13. Administer the IT intranet site ensuring it is organised and updated.
14. Responsible for raising and processing orders and invoices efficiently in accordance with the clients Standing Financial Instructions and resolve any queries that may delay payment.
15. Administer the ordering of departmental and client hardware and software, including supplier and customer liaison, stock and distribution management (receipt and delivery), and associated record keeping.
16. Administer deployment of PC assets in liaison with service desk, IT operational support (deployment), clients and users.
17. Perform audit of IT assets as part of Endpoint asset and inventory management processes. This may require travelling to other sites.
18. Administer the call management system and ensure requests are updated and reflective of current status within the department
19. Provide cover in other Digital Teams, including Service Desk, Collections and Registration authority, during periods of absence, as directed. This may require travelling to other sites
20. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an administrator to be part of the Learning Disability Intensive Support Service. The advertised location of the post is Park View Resource Centre in King's Lynn, but this can be flexible and the successful applicant could be based with one of the Community Learning Disability Teams in Norfolk.

The Intensive Support Team works with individuals who have a learning disability, with additional and complex needs who may require a crisis intervention and intensive support to prevent placement breakdown, an admission to hospital or to support discharge following a hospital stay.

The successful applicant will support the delivery of the Service across Norfolk Community Health and Care NHS Trust and Hertfordshire Partnership NHS Foundation Trust.

To provide comprehensive and pro-active secretarial and administrative support ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard. Contributing to the smooth running of the Intensive Support Service.

You will be based within a passionate, friendly and supportive multi-disciplinary team .

We are looking for an enthusiastic, hard working person with experience in administrative processes, to contribute to the smooth running of the Service across two organisations.

You will have excellent communication skills, positive attitude, flexibility to meet the needs of the role, time management, demonstrate excellent keyboard skills using a range of software programmes and experience receiving telephone calls.

You will demonstrate an aptitude for professional development, commitment to excellent customer service and be prepared to work in a person-centered way and embrace the team's practice of multi-disciplinary working.
1. To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own workload).
2. Using a range of software programmes and typing to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
3. Understanding of a range of work procedures and practices, some of which are non-routine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience.
4. Photocopying, scanning, emailing, faxing, distributing, filing and organising
5. letters, reports and other documents.
6. Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner.
7. Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
8. Researching appropriate websites, downloading and circulating documents, as requested.
9. Where required supervise specific staff on a daily basis.
10. Identify and report areas within working processes and procedures that could improve service delivery
11. Monitor referrals received, process external and internal referrals for MDT meetings and complete referral administration on the patient records system in accord with MDT referral decisions.
12. Monitor the waiting list and alert the team to any approaching 18 weeks.
13. To maintain schedules and diaries, organise and service meetings, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring notes are ready for clinics, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings. Work is managed, rather than supervised and results/outcomes are assessed at agreed intervals.
14. To undertake receptionist/telephonist duties, receiving and processing telephone calls, including referrals, which may be urgent, liaising with health professionals to correctly process referrals.
15. To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patient's fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
16. To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning/authorising and receipting goods and services on the NHS procurement system PowerGate and carrying out research into goods and services as directed.
17. Inputting onto various databases and systems, e.g. Liquid Logic and designated spreadsheets, within the required timescales and deadlines.
18. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.
19. In conjunction with colleagues to be responsible for ensuring that petty cash, monies or valuables are accurately recorded and banked promptly and that a regular audit is carried out to ensure compliance with procedures and financial standing orders.
20. To implement policies for own work area and propose changes as necessary and demonstrating required duties to new starters. To monitor and report sickness absence and annual leave.
21. To receive controlled items including (but not exclusively), prescription pads and drugs, in accordance with Trust Protocol Guidelines, ensuring secure storage and distribution to the relevant disciplines.
22. Provide cover in other departments, as directed by the Clinical Lead or Team Manager. This may require traveling to other sites.
23. It is the post Holder's responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.


This advert closes on Tuesday 5 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a newly qualified Physiotherapist looking to gain experience in a rotational position? Or a current Physiotherapist who is looking to widen your knowledge and skills set?

Norfolk Community Health and Care are excited to offer this excellent opportunity as a Band 5 Rotational Physiotherapist. This rotational position offers experience in a wide variety of settings, which are either community based or ward based. The Trust is passionate about our staff's development and offers a wide range of internal training opportunities to support your development, some very specific to the location where you are based, others to develop your management skills going forward. You will also have an opportunity to attend the rotational development days, which are led by you as a group.

We are looking for an enthusiastic and motivated Physiotherapist to join our integrated teams with experienced therapists and therapy assistants, who work closely alongside our nursing colleagues. There will be a requirement to travel to clinics and patients within the Community, therefore a valid driving licence and access to transport is essential.

To apply you will need to have a BSc/MSc in Physiotherapy and be registered with the HCPC or an undergraduate student nearing course completion. It is also open to those returning to practice.

Flexible working is possible. Weekend and evening working may be required as per the demands of the Service.

The Post Graduate Physiotherapist Rotational Scheme offers a broad base of clinical experience. Staff on the Rotation will be expected to work on any of the placements on the scheme.

The duration of the rotations are 6 months and currently covers the following areas: -
• Community Rehabilitation – Various locations
• Willow Unit - New state-of-the-art therapy led centre
• Caroline House - Level 1 neurological rehabilitation unit providing specialist care and rehabilitation for patients with complex neurological injuries
• Stroke ESD
• Community Neurology
• Social Services
• Urgent Community Response Teams
• General In-Patient Rehabilitation

The role is based across various locations in Norfolk which include North Norfolk, South Norfolk and Norwich, for example.

Please see detailed job description and prospectus.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net




1. To be professionally and legally responsible and accountable for all aspects of own work.
2. To maintain a high standard of clinical care for the patients under your management.
3. To undertake the assessment of patients using investigative and analytical skills.
4. To formulate an individual management and/or treatment programme, using clinical reasoning skills and a range of treatment skills.
5. To undertake a variety of rotations; this will provide a broad base for both personal and professional development.
6. To accept clinical responsibility for a designated caseload of patients, and, with support, to organise this efficiently and effectively with regard to clinical priorities and use of time.
7. To accept responsibility for ensuring the effective selection and use of all treatment resources available both in the department and on the wards.
8. To communicate effectively with other members of the multi-professional team, about patient issues in order to facilitate a team approach to patient care.
9. To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of condition.
10. To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.
11. To delegate to, and supervise the work of health care assistants and assistant practitioners.
12. To assist senior staff in the provision of advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a co-ordinated approach to patient care.
13. To be responsible for equipment used, and to adhere to department equipment policy, including competence to use equipment.


This advert closes on Tuesday 29 Oct 2024

Proud member of the Disability Confident employer scheme

We are looking to appoint a registered nurse associate into the inpatient team at Caroline House in Norwich. We are a specialist unit in the centre of Norwich specialising in inpatient neuro rehabilitation. We are the only unit of our kind in the East of England, and provide rehabilitation to our diverse patient group from across the East.

By joining our friendly, hard working and innovative team, you will work alongside the multi-disciplinary team in delivering nursing care to our complex patients.

This is a real opportunity to develop a good working relationship over time with patients and their families, with a strong emphasis on individualised care that meets their needs and preferences.



You will form an essential link between the clinical support workers, health care assistants and staff nurses. We also have a large multi-disciplinary team, and work collaboratively with patients and their families. This role will involve shift work, including some bank holidays, weekends and nights.

You will be required to deliver evidence based care to a high standard. Excellent communication skills and a supportive approach to team working within a rehabilitation setting are key to the success of this service.

An ability to structure your own learning supported by the team gaining new knowledge and skills to benefit yourself and the service will be vital. Some of the skills you can develop may include enteral feeding, tracheostomy management and weaning, and posture and position management. In addition you will be working with families and colleagues in complex discharge planning and best interest discussions.

Excellent organisational and interpersonal skills are essential as is the need to be cheerful and courteous. Good computer skills will be required for this role as we are using SystmOne to record our patient interventions.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Job purpose:

a) To provide and monitor safe, person centred care to patients in a range of care settings under the direction of a Registered Nurse, without direct supervision in line with an agreed plan of care.

b) To support the registered nurse in the contribution to on-going assessment, treatment and care planning for patients

c) To promote health and prevent ill health in patients and service users and contribute to integrated care

d) To monitor the condition and health needs of patients in partnership with colleagues, families and carers, referring to others for reassessment, when required

e) Toactively contribute to an effective learning environment and support others in their learning

f) To adhere to the Nursing and Midwifery Code of Conduct for Nurses, Midwives and Nursing Associates and work within their scope of practice following the professional standards of practice and behaviours for nurses, midwives and nursing associates and the standards of proficiency.

Provision and monitoring of assessment, treatment and care:

a) Provide holistic, compassionate, safe and effective interventions, care and support to patients, their families and service users in a range of care settings under the direction of a registered Nurse, without direct supervision and in line with an agreed plan of care.

b) Prepare for, carry out and monitor assessments and treatments with patients in line with competence level.

c) Develop understanding of all elements of the nursing process and be able to assist the Registered Nurse in the ongoing assessment, planning, management and evaluation of care.

d) To work as a member of the multi-professional team providing clinical care to patients in all settings within the Trust, as supported by the Registered Nurse or registered care professional

e) Actively engage with individuals, their families and/or carers and contribute to risk assessments and care planning, by establishing their needs, wishes, preferences and choices and incorporate these into care planning.

f) In community teams plan and prioritise own visits to delegated patients, ensuring this is documented on the patients electronic health record.

g) Undertake enhanced clinical interventions including but not limited to, catheterisation, venepuncture and ECGs.Apply competency based treatment techniques/care to patients with specific conditions under the indirect supervision of a qualified practitioner, following a prescribed treatment/care plan.

h) Ensure the privacy, dignity and safety of individuals is maintained at all times.

i) To act as an advocate for the patients and the family, including promoting and protecting their interests, privacy, rights and inclusion.

j) Understand the role of a range of professionals and carers from other organisations and settings who may be participating in the care of a person and their family.

k) Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate.

l) To ensure that high standards of nursing care are given and maintained. To act and raise concerns when standards are not being maintained following local policy and procedures.

Demonstrate the proficiency to administer medications within local policy and procedure and in line with the NMC Standards of Proficiency




This advert closes on Monday 28 Oct 2024

Proud member of the Disability Confident employer scheme

An amazing and rare opportunity has arrived for a full time Band 6 Community Link Nurse in the NN2 Community Nursing team

We are looking for an experienced registered nurse to join our dedicated and highly professional team of nurses working in the North Walsham, Cromer and Sheringham areas covering the service seven days a week.

This role will offer the opportunity for both clinical and leadership development, whilst working in a caring, friendly and supportive team.

You will be responsible for the assessment and treatment of complex patients with a wide variety of health needs of acute or chronic presentation, visiting them within their own homes, care homes, the travelling community and in clinics. We are looking for a nurse who is committed to delivering high standards of care. You will supervise Band 5 Community Nurses and other members of the nursing team, and work closely with the therapy staff to assist the patient to achieve maximal function and independence. In addition, you will support the Clinical Lead Nurse with managerial responsibilities.

You will need effective communication skills and must be prepared to work flexibly and collaboratively to meet the needs of the service. It is essential to have evidence of professional competencies and have the ability to apply your knowledge and skills to clinical practice. A sound understanding and knowledge of the current drive to transform community services is an essential requirement.

Norfolk Community Health and Care is going through organisational development and you will be expected to contribute to service and quality development of the domiciliary service, such as new ways of working and clinical audits. You will receive support and development through in-service training, regular appraisals, a personal development plan and clinical supervision.

If this post excites you and you are looking to improve your quality of life working in North Norfolk, we look forward to your application. If you wish to discuss any aspects please contact Alison Haynes, Clinical Operations Manager on 01692 408013 or email alison.haynes@nchc.nhs.uk.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Key Areas of Responsibility
• To assess and prescribe care packages for patients with long term conditions, the frail and elderly, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
• To working within the integrated team to facilitate early discharge from hospital.
• To work within the integrated team to prevent unnecessary admission to hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless integrated service to our services users.
• To be the direct link to specified medical practices and responsible for managing the associated nursing caseload.
• To liaise with other link nurses and co-ordinate off duty for Band 6 nurses to ensure service coverage across the locality.




This advert closes on Wednesday 16 Oct 2024

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