Total 65 job vacancies by LOTTE Travel Retail Singapore

Job Responsibilities:

• Responsible for day-to-day retail operations & sales achievement of given target
• Communicate to customers about on-going promotions & offers
• Promote first class service excellence & customer experience at all times
• Adhere to duty roster & assignments given by the Supervisors/Managers
• Be the company’s front line ambassador to uphold company’s branding and image

Job Requirements:

• GCE O Level and above
• At least 1 year retail operation experience is required.
• Strong customer service skills
• Service-oriented with strong interpersonal skills
• A good team player, mature and self-driven
• Able to stand for extended periods of time.
• Able to commit to rotating shifts duties

Attractive Workplace Benefits which includes:

• Medical & Dental Benefits
• Annual Leave
• Grooming Allowance
• Attractive Shift Allowance (whenever applicable) only for Full Time and Perm PT
• Up to $255 Monthly Fixed Allowance

Job Description & Requirements

LOTTE DUTY FREE Changi Airport Store began its operation in June 2020 and it is the largest overseas stores that offers an exclusive liquor & tobacco shop.

We are looking for a Cashier to manage all transactions with customers accurately and efficiently.

Responsibilities

• Manage transactions with customers using POS system
• Collect payments whether in cash or cashless payment
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies

Requirements

• Applicants with cashiering experience will be preferred.
• Strong interpersonal and communication skills
• Customer satisfaction-oriented
• Basic computer skills
• Meticulous
• Comfortable to work retail and shift hours
• Comfortable to handle liquor and tobacco products
• Must be 21 years old and above as per Tobacco Act

Benefits

• Monthly allowances up to $255
• Attractive commission scheme
• Annual leave up to 18 days/ calendar year
• Medical and dental insurance

ROLES & RESPONSIBILITIES

• To ensure that product merchandising is in place and aligned with the brand and company standards.
• Conduct regular market analysis to assess product performance and competition.
• Develop and maintain effective working relationships with suppliers and internal stakeholders.
• Coordinate product launches and promotional activities, ensuring timely execution.
• Collaborate with the sales team to identify customer preferences and trends.
• Monitor inventory levels and ensure product availability to meet consumer demands.
• Prepare reports on product performance, sales trends, and merchandising effectiveness.
• Develop and implement strategic plans for all categories
• Establish collaborative retailer/supplier relationships
• Develop, implement and manage an optimum product mix that focuses on customers’ needs and brand imaging
• Develop and implement promotional plans
• Develop and implement a competitive pricing strategy
• Maintain sales activity records and prepare sales report
• Monitor and report sales activities and follow up for management
• Monitor competitors, market conditions and product development
• Any other duties assigned by the management.

Requirements :

• Degree in Marketing, Business, or related field.
• Fresh graduate are welcome
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to multitasks and work under pressure as part of a team.
• Detail-oriented with strong organizational skills.

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our after sales service processes, products and services to provide personalized recommendations and solutions to customers.
• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
• Collaborate with colleagues to achieve customer satisfaction targets.
• Participate in training and development programs to continuously improve customer service skills and product knowledge.
• Analyze customer feedback and provide insights to improve customer experience.
• Develop and maintain a loyal customer base through personalized interactions and excellent service.
• Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees
• Steering and manage Customer’s experience both on line and off line.
• Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc
• Provide and upkeep service recovery protocol.
• Compile and analyse Customer Service related report for monthly reporting to Management.
• Any other ad-hoc assignment as assigned by the Superiors

Requirements :

• Diploma or Degree in relevant business related discipline
• 1 years’ experience in similar role preferred but not compulsory
• Strong written and oral English / Chinese communication skills to communicate with multi-departments, external stakeholders and Chinese speaking customers via email / wechat / whatsapp.
• Pleasant and calm personality is required to excel in this role
• Problem-solving skills and meticulous attention to detail
• Microsoft Office skills in Outlook, Excel, Word and Powerpoint.
• Good organisational and customer service skills
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

Responsible to assist the Merchandising Manager to ensure business objectives and generate sales by providing point-of-purchase and shelf management services. You are responsible to support the Merchandising team to ensure the right product, in the right place, time, quantity and price.

Responsibilities :

• Vendor/ Supplier management - Build strong relationships with category-specific vendors/ suppliers assigned.
• Provide general admin support to merchndising team including but not limited to generate periodic Sales Reports and analyse consumer buying patterns and market trends.
• Regularly monitor stock status and inventory.
• Update retail pricing and planogram. Ensure that pricing is correct and send to the relevant department (Operations / VM department).
• Prepare and process purchase orders.
• Review product pricing and profit margins, sales report and sales analysis.
• Generate and analyse sales report, store growth and ranking reports.
• Inventory management support - review aging/ slow moving products.
• Update promotion list and forward to Operations/VM department as and when there are changes.
• Prepare presentations and reports for management meeting.
• Submit damage goods report to supplier for claims.
• Negotiations with brands on promotions and other issues.
• Schedule meetings with vendors to address business needs.
• Maintain suppliers' information, terms and conditions.
• Performs other related or ad hoc tasks as instructed by immediate superior.

Requirements :

• Bachelor’s degree in Business, Marketing, or related field.
• Prior experience in merchandising or retail is preferred but not mandatory.
• Strong analytical skills with an ability to interpret sales data.
• Excellent communication skills to work effectively with diverse teams.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

ROLES & RESPONSIBILITIES

1. Receiving of incoming stocks and deliveries.
2. Assist in the transfers / returns of outgoing stocks.
3. Ensuring all documentations relating to inventory movements are in order.
4. Delivering of duty-free orders into departure gate holding rooms prior to gate closing for travelers.
5. Assist in the storage of inventory in the back end storage / office.
6. Assist to top up display stocks at the stores
7. Assist in IShop Changi fulfilment in the picking and packing of orders
8. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers.

REQUIREMENTS:

• GCE O Level or NITEC
• Able to handle movements of heavy loads and carton boxes
• Organised and self-motivated
• Able to thrive under pressure

Attractive Workplace Benefits which includes:

• Medical & Dental
• Annual Leave Quota
• Grooming Allowance
• Shift Allowance (whenever applicable)

Key Responsibilities:

• Retail supervisors develop operations plans for their teams and make sure those plans are executed.
• Lead, manage and motivate a team of Retail Associates
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.
• Coach and train Retail Associates on GLOB+ system usage.
• Conduct daily briefings to team members before the start of shift duty.
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills.
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering.
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level.
• Able to multitask, while also keeping the customer happy and satisfied.
• Excellent customer service and communications skills to meet the organiaation business objectives and exceed customer’s expectations.
• Good leadership skills to effectively oversee and manage the team.
• Supervisors may work a variety of hours that may include nights, weekends, and holidays.
• Retail supervisors may also be required to attend meetings and conferences.
• Any other ad-hoc assignment or project assigned by your superior.

Job Requirements:

• No experience required.
• Professional and pleasant personality.
• Good communication skills and team player
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to commit to rotating shift hours, including public holidays and weekends

Job Description & Requirements

Work Location: Changi Airport Terminal 1/2/3/4

Job Responsibilities:

• Manage cash and sales transactions
• Greeting customers, promoting services, improving customer satisfaction, answering to inquiries, reporting to the Supervisor.
• Collecting payment and ensure accuracy involving foreign currency exchange.
• Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records, withdrawals and depositing cash collections into safe deposit box at the end of the shift duty.
• Perform gate deliveries
• Support I-Shop Changi procurement (pick and pack)
• Any other ad-hoc assignment or project assigned by your superior.

Job Requirements:

• At least 1 year of cashiering experience
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to stand for extended periods of time
• Able to commit to rotating shifts duties

Attractive Workplace Benefits which includes:

• Medical & Dental Benefits
• Annual Leave
• Grooming Allowance
• Shift Allowance (whenever applicable)

Objective

Responsible to assist the Merchandising Manager to ensure business objectives and generate sales by providing point-of-purchase and shelf management services. You are responsible to support the Merchandising team to ensure the right product, in the right place, time, quantity and price.

Key Activities

The position is responsible for:

1. Vendor/ Supplier management - Build strong relationships with category-specific vendors/ suppliers assigned.
2. Generate periodic Sales Reports and analyse consumer buying patterns and market trends.
3. Regularly monitor stock status and inventory.
4. Update retail pricing and planogram. Ensure that pricing is correct and send to the relevant department (Operations / VM department).
5. Prepare and process purchase orders.
6. Review product pricing and profit margins, sales report and sales analysis.
7. Analyse sales report, store growth and ranking reports.
8. Maintain effective communication with various departments.
9. Inventory management - review aging/ slow moving products.
10. Update promotion list and forward to Operations/VM department as and when there are changes.
11. Prepare presentations and reports for management meeting.
12. Submit damage goods report to supplier for claims.
13. Negotiations with brands on promotions and other issues.
14. Schedule meetings with vendors to address business needs.
15. Maintain suppliers' information, terms and conditions.
16. Performs other related or ad hoc tasks as instructed by immediate superior.

·       Bachelor’s degree in Business, Marketing, or related field.

·       Prior experience in merchandising or retail is preferred but not mandatory.

·       Strong analytical skills with an ability to interpret sales data.

·       Excellent communication skills to work effectively with diverse teams.

·       Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

ROLES & RESPONSIBILITIES

• To ensure that product merchandising is in place and aligned with the brand and company standards.
• Conduct regular market analysis to assess product performance and competition.
• Develop and maintain effective working relationships with suppliers and internal stakeholders.
• Coordinate product launches and promotional activities, ensuring timely execution.
• Collaborate with the sales team to identify customer preferences and trends.
• Monitor inventory levels and ensure product availability to meet consumer demands.
• Prepare reports on product performance, sales trends, and merchandising effectiveness.
• Develop and implement strategic plans for all categories
• Establish collaborative retailer/supplier relationships
• Develop, implement and manage an optimum product mix that focuses on customers’ needs and brand imaging
• Develop and implement promotional plans
• Develop and implement a competitive pricing strategy
• Maintain sales activity records and prepare sales report
• Monitor and report sales activities and follow up for management
• Monitor competitors, market conditions and product development
• Any other duties assigned by the management.

• Degree in Marketing, Business, or related field.
• Fresh graduate are welcome
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work independently under pressure and as part of a team.
• Detail-oriented with strong organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Job Description & Requirements

• $13/ hr
• 2 month is ok (can extend)
• 5 days work week including weekends
• No experience needed
• Uniform provided

Job Scope:

1. Receiving incoming stock
2. Delivering of duty free orders into departure gate hold rooms
3. Assisting to top up display stocks at the stores
4. Assisting in IShop Changi fulfilment in the picking and packing of orders
5. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.

Job Responsibilities:

·        Proactively engage with customers to understand their needs and expectations.

·        Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.

·        Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·        Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·        Maintain accurate and updated customer records in the CRM system.

·        Analyze customer data to identify trends and opportunities for improvement.

·        Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       In-depth knowledge of liquor business and value propositions.

·       Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.

·       Maintains Customer Service Feedback database.

·       Responsible for QSM Submission and other activities.

·       Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.

·       Backup support for after-sales service requests, including retail, VIP, ISC, etc.

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese.

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Job Description & Requirements

ROLES & RESPONSIBILITIES

1. Receiving of incoming stocks and deliveries.
2. Assist in the transfers / returns of outgoing stocks.
3. Ensuring all documentations relating to inventory movements are in order.
4. Delivering of duty-free orders into departure gate holding rooms prior to gate closing for travelers.
5. Assist in the storage of inventory in the back end storage / office.
6. Assist to top up display stocks at the stores
7. Assist in IShop Changi fulfilment in the picking and packing of orders
8. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers.

REQUIREMENTS:

• Able to handle movements of heavy loads and carton boxes
• Organised and self-motivated
• Able to thrive under pressure
• Can commit 2 months
• Comfortable with shift work

Job Description & Requirements

• $13/ hr
• 2 month is ok (can extend)
• 5 days work week including weekends
• No experience needed
• Uniform provided

Job Scope:

1. Receiving incoming stock
2. Delivering of duty free orders into departure gate hold rooms
3. Assisting to top up display stocks at the stores
4. Assisting in IShop Changi fulfilment in the picking and packing of orders
5. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers

Job Description & Requirements

ROLES & RESPONSIBILITIES

1. Receiving of incoming stocks and deliveries.
2. Assist in the transfers / returns of outgoing stocks.
3. Ensuring all documentations relating to inventory movements are in order.
4. Delivering of duty-free orders into departure gate holding rooms prior to gate closing for travelers.
5. Assist in the storage of inventory in the back end storage / office.
6. Assist to top up display stocks at the stores
7. Assist in IShop Changi fulfilment in the picking and packing of orders
8. Any other ad-hoc duties as assigned by the Supervisors or Retail Managers.

REQUIREMENTS:

• Able to handle movements of heavy loads and carton boxes
• Organised and self-motivated
• Able to thrive under pressure
• Can commit 2 months
• Comfortable with shift work