Total 302 job vacancies by Jones Lang Lasalle Property Consultants Pte Ltd

Job Description

Overall Role
This position will be required to work closely with both the Design and Construction Manager and client to play a pivotal role in driving project success. While you will be taking ownership of small projects and churn moves, supporting major projects, you will also be assisting the Design and Construction Manager to ensure the accuracy of the space chargeback reporting for client’s real estate strategy planning and development. The role will be required to engage & interface with Real Estate and Services (“RES”), other business functions in the client organisation and external parties to assure the project task activities are achieved within the timeline and budgeted financials.

Located in Singapore, the MAC and Move Manager will be working alongside the Design and
Construction Manager primarily on the Singapore portfolio and may be called upon for other regional projects.

MAJOR RESPONSIBILITIES
Project & Move Management

• Working closely with CAFM coordinator and provide guidance to ensure high accuracy of CAFM update for the
  Design and Construction Manager and relevant stakeholders
• Lead small projects and churn moves in accordance with business requirement and target timeline with ability to manage external contractors, vendors, and onsite facilities management team
• Ensuring that proposals for the project is aligned with the client design guideline & in compliance to local health and safety standard / policy.
• Creation of ADT / CAD drawings for projects of Space planning and ensuring the compliance of local codes of authority
• Co-lead with Design and Construction manager and coordinate with relevant stakeholders from IT on cost and timelines for all move requests
• Explore and introduce technology and digital platforms to improve Project management and CAFM space chargeback reporting
• Ensuring all financials with client approvals are being tracked and monitored. Submit fee advice forms to JLL finance and billing clients as required, in a timely and orderly manner.
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Actively work closely with the Finance, Engineering and Hospitality teams to ensure that all site financial operations are meeting or exceeding targets, financial processes as well as controls are adhered to at all times.
• Generate reports and conduct presentations as per the service requirements and overall account management.

Client/Stakeholder Management (in direct support of the South East Asia Account Director)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback Staff Management
• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience

• Excellent verbal and written communication skills as well as presentation skills.
• Able to adapt in a fast-paced working environment and versatile in meeting client requirement
• Strong analytical, organization and administration skills
• A minimum of 3-5 years in the project management industry/construction fit-out industry
• An added benefit would be a relevant certification in project management, building, business, or other related field; however, this is not a must.
• Proficiency in AutoCAD system and Archibus system will be advantage
• Experience in Asia Pacific is desired, specifically Singapore or Hong Kong

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirement
• Has a customer service oriented attitude

People Management – ‘I am a Team Player’

• Ability to promote open, constructive and collaborative relationships at all levels
  Program Management & Organizational Skills – ‘I am Proactive’
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

About JLL

We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognised with awards for our success by organisations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL supports the Whole You, personally and professionally

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Job Description: People Experience Partner

Job Summary

Our People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy and elevate organization-wide performance by activating, facilitating and enhancing moments that matter. PXP teams will activate HR products and services that enrich the lives of JLL employees whilst working with Business and HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle.

Within the portfolio that you are accountable for, you will act as an advocate of the wider HR function and leverage our Centres of Excellence and Business Services teams to meet strategic HR needs of the business, including but not limited to, Transformation, Employer Branding, Talent Acquisition Strategy, Employee Value Proposition, Reward, Performance Management and Employee Relations.

You need to use your business acumen, HR expertise and local knowledge to enable Business and HR priorities. You will deep dive, surface insights, and influence HR Service and HR/Talent COEs to improve and when required rebuild policies, processes, and tools that will enhance moments that matter unleashing our talents to do their best work.

Key Accountabilities

Primary: Work Dynamics Singapore

• Influence policy / process changes in Singapore collaboration with other Business Line HR in Singapore and Country HR leads in SEA countries.
• Collaborate with other business line HR teams to deliver a consistent and positive One JLL experience.
• Connect, draft and drive talent strategy with the strategic priorities of the business, utilizing data analytics and insights to measure success.
• Support existing and new business transitions, expansion, and stabilization of new business in Singapore with particular focus on the employee experience.
• Activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience including Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc. Partnered with HR Product colleagues to create and deliver best-in-class HR resources, processes, and overall experiences.
• Support enterprise-wide incentive initiatives and implemented change management plans tailored to the specific needs of Singapore.
• Lead the talent lifecycle by implementing and overseeing center-led programs, ensuring successful implementation in different geographies and talent segments.
• Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning
• Identify and recommend efficiencies in the employee life cycle – using touchpoints and handoffs to other HR stakeholders.
• Lead the annual compensation process, driving continuous improvements and ensuring alignment with business goals and objectives.
• Drive a culture of inclusion which celebrates our employee diversity and promotes a sense of belonging and value where every voice is heard. Championed JLL values, culture, and leadership behaviors, embedding them in our people practices.
• Key member of the business lines' leadership teams providing HR expertise.
• Consult, advise and coach business stakeholders.
• Forge relationships with senior leaders and top talent, supporting ongoing talent conversations with leadership about capabilities, aspirations, and development opportunities.
• Develop and nurture the leadership pipeline, including identifying and grooming successors for leadership talent and future pipelines.
• Collaborate with Talent Acquisition to deliver top-quality recruitment services to our leaders and clients.
• Lead ad hoc projects impacting business results and experience moments.
• Lead complex employee relations situations across APAC countries.
• Primary HR reviewer and governance for disciplinary outcomes across Singapore for Work Dynamics Business line, in consult with Head of People Experience, SEA.

Secondary: Work Dynamics Regional Accounts

• Strategic business partner and trusted advisor to JLL team seconded to assigned regional accounts and provide HR expertise and leadership, in areas listed below (but not limited to) -People Plan – creation and delivery.
  YOY improvement to Employee Engagement & Culture.
  Guide and support through continuous change management and provide creative/innovation solutions to support account across APAC.
  
• Lead and support annual rhythmic employee life-cycle processes in close collaboration with wider JLL teams.
• Support clear, consistent people dashboard reporting and present at client QBRs and any other internal JLL forums.

What we look for

Experience

Functional Knowledge:

• Able to act as local delivery expert of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy.
• Proactively able to anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions.
• Great communication to drive an exceptional employee experience during moments that matter throughout the employee lifecycle e.g., onboarding, performance review, promotion, etc.
• Demonstrated experience towards ability to drive a culture of inclusion which celebrates our employee diversity and promotes employee belonging.
• Participated in just-in-time projects impacting business results.
• Managed various degrees of employee relations situations and performance management.
• Provided consultation to business stakeholders through coaching, training and advisory support.
• Supported assigned employee group in transition, expansion and stabilisation of new business with great consideration given to employee experience.
• Cultivated strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground”.
• Executed on HR tasks by driving efficiencies in the employee life cycle – using touchpoints and hand offs to other HR stakeholders.
• Supported the growth strategy, including M&A, of the business by providing tactical HR support during bid, acquisition, and restructuring including re-deployment and RIF paperwork.
• Worked with HR Service Delivery as needed to identify and resolve employee data issues. Actively leverage the HR technology in order to drive value and result.

Business Expertise:

• Experience of delivering HR and Operational activity within a complex organization with the ability to balance JLL and client needs.
• Highly skilled in utilising data and technology to drive business performance and organisation efficiency.

Skills & Competencies

Leadership:

• Drive the growth of the workforce on the ground, serving as a local HR professional
• Skilled facilitator, who can lead local and regional employee events, programs, etc.
• Strong team management skills with the ability to effectively manage priorities.

Problem Solving:

• Ability to adjust styles of communicating to varying situations to ensure an inclusive environment.
• A passion to work with people across a variety of backgrounds teaching and learning from people across the organisation.
• Excellent organisational skills with a starter finisher mentality with acute attention to detail

Interpersonal Skills:

• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders.
• Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers.

Qualifications / Education:

• Bachelor's degree in any disciplines.
• At least 10 years of equivalent work experience.
• Experience in working in a matrix organisation.

Systems Used:

• Workday
• Microsoft Suite
• Tableau
• PeopleSoft

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognising your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Contracts Champion For :

• Advertising Contract;
• Social Media Contract & other contract;
• Webpage Maintenance;
• Event Space Booking and short term leases;
• Adhoc procurement and service contract
• and follow through with the contract management which comprises procurement, contract management and administration, certify completion of works and invoices. This will include issue of PO and update OMS Online system for completion, invoice etc.

Placemaking scope of Work :

• Event Management and Liaison;
• Rental of Event / Advert Spaces / Push-carts;
• Inspection of event space / push carts;
• Broadcasting of EDMs, social media marketing;
• Manage Concierge vendors;
• Manage & update webpage, promotion & info etc;
• Manage Host App and refresh contents and update promotion in the app. Inspecting advertising copy and layouts and edit scripts, video and audio tapes, and any other promotional material
• Actively work with Galleria retailers to collaborate on the Advertising and Promotion
• Onboarding new Galleria tenant to Galleria A&P Platform
• Actively work with HPB or other vendor to organise event and wellness programmes
• Preparing budgets and submitting estimates for event costs as part of development of campaign plan.
• Identifying and developing contacts for industry programs and promotional campaigns.
• Monitoring and analyzing sales promotion results for determining promotion campaign cost effectiveness. Collate and analyze Tenant GTO
• Gathering and organizing information for advertising campaign strategies.
• Plan, co-ordinate and propose place making activites for building occupants, liaison with tenant.
• Prepare and submit reports
• Ensure renewal of Licenses such as:-
• Temporary use of event spaces;
• Webpage & Server license renewal;
• Others

Requirements

• Diploma or Degree in business/ marketing
• Effectively perform administrative activities.
• Sound understanding of marketing principles.
• Effective understanding of latest technologies and should identify how to apply them in marketing.
• Actively looking opportunities to help people.
• Active listener and written documents understandability.
• Perfect time management skills and able to work multiple tasks timely.
• Ability to convey information to others effectively.
• Ability to persuade others in order to change their behavior or minds.
• Critical thinking ability and financial resources management skills.

Overall Role

• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skillsOverall Role
• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Job Description:

• The Workplace Experience Ambassador oversee and support the effective delivery of Colleague Service Experience of the client and user experience by understanding, assessing, and evaluating the needs of staff and guests alike.
• The Workplace Ambassadors have responsibility for building strong business relationships with agreed to stakeholders.
• They will drive continued development and adaptation of all Workplace Services resulting in enhanced end user satisfaction and workplace experience for the client’s staff and guests alike.
• They shall act as the visible on-site leader for all building and workplace services, with an entrepreneurial drive to propose changes to create the most effective environment.
• Additionally, they ensure changes are not just made at a site without reviewing with the Service Partner account management and FM Operations Regional and Platform teams to prevent unintended consequences or adverse business impacts.

Key responsibilities:

• Understand the clear global, regional, and local visions for end user experience and how that translates to service delivery areas on the site.
• Be visible and known to respective businesses and staff as the main building point of contact.
• Regular business engagement sessions to fully understand business needs and work profiles to ensure success.
• Promote regular colleague engagement (meet and greet) and provide to end user support based on their needs (human engagement) and provide a personal level of service.
• Coordinating with HR to support community / social involvement in the space from both business groups and local community perspectives.
• Proactively detect and report issues that can impact D&I.
• Keep teams focused on the critical components of workplace and building services to drive colleague satisfaction and the desired business results.
• Reinforce agreed protocols for the site and escalate persistent issues to FM Operations.
• Stay current on technology deployed within the workplace and attend training to facilitate assisting end-users with any queries including directing them to the correct support team.
• Provide insights to FM Operations of how staff are using the space.
• Host and promote staff engagement sessions (including but not limited to FM Operations scope, workplace experience, effectiveness, and sustainability initiatives) for staff to discuss current issues related to Workplace Experience.
• Support periodic Workplace Experience feedback opportunities to gain insights and provide a continuous feedback loop as to staff sentiment.
• Ensure quality standards are met for all Workplace Services and issue corrective actions where service quality or experience levels fall short of expectation.
• Undertake proactive site inspections and floor walks (including but not limited to; work areas, collaboration space, meeting rooms, kitchenettes, employee restaurants, social areas); and provide feedback to the appropriate person where there are shortcomings or examples of good practices.
• Proactively raise work orders using the CMMS to ensure issues and opportunities to improve are logged, tracked, and addressed in a timely manner.
• Communicate and document internal protocol enhancements, successes, and best practices.
• Welcome new hires, new colleagues and visitors and provide orientation tours in conjunction with Reception and Lobby Experience where appropriate.
• Ensure seamless and effective communication for any meetings or events.
• Ensure all signage and messages are current and relevant including Wayfinding / Orientation and floor maps.
• Support and oversee the meeting room booking system, encompassing booking all forward and same day reservations, cancellations and / or amendments to bookings as per staff requests. Provide feedback where there are repeated “no shows” to ensure space utilization is maximized.
• Support and oversee the role of Concierge where applicable.
• Act as a point of contact for building information requests, escalations, and feedback.
• Assist and handle any building related end-user inquiry where required and be responsible for providing status updates to close the loop and ensure end-user satisfaction (examples include but are not limited to AV and other technology inquires, meeting room booking, service delivery complaints, Food and Beverage Services, lockers, recreation facilities).
• Ensure accountable party receives the complaints, escalations, or inquiries.
• Work closely with the FM Operations and Strategic Occupancy Planning teams to understand building and space utilization and provide timely insights and feedback as to how to improve and make the portfolio more efficient.
• For offices with Unassigned or Activity Based Working environments: Proactively communicate etiquette and protocols and encourage respective colleague and visitor behaviors appropriate to space being used.
• Provide feedback and insights as to behavioral trends and opportunities to enhance experience and workplace effectiveness.
• Support and promote alternative ways of working to facilitate a collaborative working environment.

Qualifications and Additional Requirements:

• Able to multi-task and work under pressure in a fast-paced environment.
• Preferably possess 3-5 years of experience in the hotel or airline industry, focusing on C-suite guest services.
• Able to work independently while adhering to established standards and procedures.
• Always maintain a professional and polished appearance, following the dress code policy.
• Possess exceptional communication and interpersonal skills.
• Exhibit strong organizational and time management skills.
• Proficiency in MS Office suite and other related software.
• Handle confidential information with utmost discretion.
• Friendly and positive attitude towards guests and team members.
• Familiarity with property safety, first aid, fire, and emergency procedures.
• Participate in training and workshops to enhance relevant skills and knowledge.

Job Description

We are seeking a dynamic and customer-focused Senior Technical Facilities Coordinator to provide comprehensive support to the Client’s operations, ensuring operational needs are met and client satisfaction is achieved. Senior Technical Facilities Coordinator, you will play a pivotal role in implementing best practices, optimizing operational efficiency, and continuously improving standards and procedures to enhance facility operations. Additionally, you will take ownership of financial budgeting, proactively reduce client complaints, and improve response time to escalations.

Key Responsibilities:

Provide support for the Client’s Operations:

• Collaborate with the Client’s team to identify and address operational needs, ensuring the smooth and efficient operation of facilities.
• Act as a liaison between the Client’s team and various stakeholders to coordinate and resolve operational technical issues effectively.

Foster Positive Client Relationships:

• Build strong relationships with clients and stakeholders, ensuring their satisfaction with JLL's services.
• Proactively address any concerns or issues raised by clients and work towards timely resolutions.
• Regularly communicate with clients to understand their evolving needs and seek opportunities to exceed expectations.

Implement Best Practices and Optimize Efficiency:

• Continuously evaluate and implement industry best practices to enhance operational efficiency.
• Identify areas for improvement in processes, procedures, and workflows, collaborating with the Client’s team to implement effective solutions.
• Drive initiatives to streamline operations and reduce costs without compromising service quality.

Continuously Improve Standards and Procedures:

• Review and enhance standards, procedures, and protocols to improve the overall performance of client’s facility operations.
• Conduct regular audits and inspections to ensure compliance with regulatory requirements and identify opportunities for improvement.
• Develop and deliver training programs to raise the capabilities of the facility operations team.

Ownership of Financial Budgeting:

• Take ownership of the financial budgeting process for facility operations, working closely with finance teams to develop and manage budgets effectively.
• Monitor expenses and identify opportunities to optimize costs while maintaining service levels.
• Provide regular financial reports and analysis to the management team, highlighting key findings and recommendations.

Reduce Client Complaints and Improve Escalation Response Time:

• Implement strategies to proactively reduce client complaints related to facility operations.
• Establish and maintain effective communication channels for clients to raise concerns and escalate issues.
• Develop and implement robust processes to ensure timely and satisfactory resolution of escalations.

Qualifications and Skills:

• Diploma in electrical / mechanical engineering or a related field. Otherwise candidate should commensurate with relevant number of years of experience with a lower qualification. .
• Proven experience in facilities management, operations, or related roles.
• Strong knowledge of facilities operations, maintenance best practices, and industry standards.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to analyze data, identify trends and make data-driven decisions.
• Proactive and results-oriented with a focus on continuous improvement.
• Proficiency in facilities management software and tools.

As a Senior Technical Facilities Coordinator, you will have the opportunity to contribute to the success of the Client’s operations by fostering positive client relationships, implementing best practices, and optimizing operational efficiency. Your dedication to continuously improving standards and procedures and your strong financial acumen will be integral to the overall success of facility operations.

Group Account Director, Industrial

DUTIES AND RESPONSIBILITIES

The position requires the lead to develop short and long-term strategies for every account and alignment with

• Group Account Executive Strategy

Must ensure the Account Managers develop Account Plan for their respective Accounts and meets all key performance indicators as set out in the management contract.

Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders, and preparation of contracts) are in compliance with Client or JLL procurement guidelines.

• Benchmark services across similar properties within the country.

• Co-ordinate and monitor the contractor management program

• Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor.

Facilities Operations

• Ensure every Account Manager & Site Lead has a good understanding of the contract, an Account Plan, and the KPI.

• Ensure every staff has been trained/inducted on their job responsibility and clear understanding of their SOPs.

• Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

• Ensure all Account complies with JLL/Client

• Environment, Health & Safety standards

• Equipment Reliability Management program

• Soft Service standards and kept to the agreed level

• Client-related service as mentioned in the contract agreement must comply.

• Accountable for Account Leads to be trained & alignment with their Operations procedures to maintain high service standards.

• Identify new value initiatives that will assist the client to achieve their corporate goals.

• Ensure consistency in the JLL/Client policies & procedures have complied. The Site staff is updated on JLL & Client’s technology platforms as well as the policies.

• Accountable to Implement and comply with all internal management systems to high standards of quality assurance.

• Ensure all Critical Environment (CEM) space is identified and agreed upon with the client. Ensure the CEM standards are in full compliance.

• Responsible to implement a comprehensive energy management program.

• Ensures that compliance with all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.

• Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budgets for every account and the budget is timely shared with the client.

Talent Management

• Create a high-performing, integrated team who are committed to delivering exceptional client results.

• Critically analyze account managers’ performance (account-based staff and “hosted” account staff) and build feedback into actionable development plans.

• Work with the Delivery Organisation to provide performance feedback on staff who are “assigned” to accounts.

• Manage Account Manager rotations in a proactive and structured manner to avoid any client disruption

• Accountable for networking with diverse external candidates to improve the workforce talent.

• Work with Account Lead and Account Directors to ensure account teams are participating in training and development programs and that succession planning is carried out annually.

Nurture & Develop Great Teams

• Personal leadership - inspires trust, adapts, and learns

• Passion for coaching and developing managers into exceptional leaders

• Inspires and motivates toward new and stretch opportunities that are outside one’s comfort zone to evolve as a leader

Risk Management

• Assist in the implementation of a Facilities/Property risk management program that identifies major property risks including occupational EHS, operational services, procurement, legal and financial.

• Ensure critical facilities risk assessments are regularly reviewed, mitigation plans are updated, and the staff is trained.

• Ensure data integrity of all systems across the accounts and audit data from time to time

• Develop guidelines and strategies to protect the health and safety of staff and others, and protect Jones Lang LaSalle and client reputations.

• Ensure disaster recovery and business continuity plans are implemented and maintained across all accounts, and the staff is trained.

• Ensure every account has a comprehensive Risk management program to ensure the reliability of operation on the site.

Project Management

• Experience in Project management and tools

• Must be able to take clients through design development requirements, and manage their requirements & expectations.

• Experience in managing projects budgets & variations

Profitability Initiatives:

• Develop initiatives and strategies that lead to cost savings and improve JLL profitability.

• Identify ways to improve organic growth in the accounts by taking on more services.

Cost saving/value Initiatives:

• Develop initiatives that will reduce client operating costs.

• Identify an area where technology can be used to create greater efficiency and improve the way data is to be managed and analyzed.

• Drive new initiatives/technology to ensure the client is kept updated on the improve the site operation.

Customer Service / Client Relationships:

• Ensure service response times are established on all accounts. Analyse client service request trends and provide suggestions for improvement.

• Ensure feedback from client sessions is documented and actioned to the satisfaction of the end user.

• Proactively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.

• Lead by example and groom the team in achieving maximum client satisfaction level.

Reporting:

• Ensure the monthly reports and quarterly Business reviews are completed and submitted as per the contractual agreement.

• Ensure the formats of each report are agreed upon and in compliance.

• Trends are tracked, and analyzed and areas of improvement are properly addressed.

Finance Report:

• Review monthly financial reports including the preparation of accruals and variance analysis with FMs.

• Ensure every account has a fully developed financial tracking and invoicing system.

• Ensure there is a proper tracker to track client invoices and payments and vendor payment is compiled in accordance with the contract.

• Accountable for the Account Managers and Site Leads to be trained in budget management for their accounts.

Training:

• Ensure the team is well-trained in all facilities' policies, procedures, and systems. Work closely with the JLL senior management to devise new and innovative methods of learning built around skill development, leadership, and succession planning

• Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

KEY PERFORMANCE MEASURES

• Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.

• Ensure the KPI Targets for the Account are met

COMPETENCIES

• Interpersonal skills with a strong client focus.

• Team Leader with line management skills and the ability to delegate

• Technical comprehension and experience with performance-based service contracts and vendor management

• Knowledge of occupational safety requirements

• Strong budget management and financial analysis skills

• Demonstrated initiative

• Excellent written and oral communication skills.

• Strong analytical skills.

Work Dynamics - Integrated Facilities Management

We are looking for a team player who is obsessed about Digital Technology, problem solving and user experience focus. We are looking for a self-starter that knows how to bring the best of digital tools and data analytics to improve the dynamics of space experiences, services and the systems that encompasses it. We aims to create innovative space experiences that matter and nurturing the mindset among others. The role requires good appreciation of agile project management understanding, but also a good understanding of digital or “phygital” workplace software products and data acquisition tools. The successful incumbent will assist to support digital and data driven operations & maintain digital products/projects across all client's functions covering space & occupancy tools, data instrumentation, employee science data tools and core client digital tools.

Job Duties & Responsibilities

• With a focus on IT technical implementation on client's digital projects, to manage, support and execute works for new initiatives. Delivering products / outcomes end-to-end, while managing cost to meet target and budget cost as well as to provide value add to uplift employee / customer experience.
• Transform client’s real estate portfolio, people & places management tool, project management, facilities management, sustainability management, employee experience centred services into digital and data products
• Be part of an initiative team to deliver latest workplace technology (ie. Video Conferencing system, Meeting Room Booking system, Smart Lockers)
• Coordinate and work with diverse team and squad members incorporating software technology, data analytics, mobile and desktop applications and data acquisition tools (i.e. IoT sensors)
• Deliver best in class software or digital applications to be used by client's employees and partnering with vendor and client's technology teams.

Who we are Looking For

• Candidates with good or applied understanding in dovetailing digital application and data solutions in the built environment or workplaces would be considered highly (i.e. SmartNation, Smart Building and Workplace automation/robotics, Digital collaboration tools(Teams, Webex, Zoom)
• Generalists with experience in Design Thinking, Agile Coaching or project management, adopt a data and insights first principles in creative problem solving and with greater understanding of employee experience, user experiences or even from hospitality and customer experience sectors will also be considered highly
• A self-starter, able to communicate effectively and powerfully, analytical thinker with great people skills in managing people and team and stakeholders with a flair for creative and innovative thinking will be an ideal candidate

Required Experience

• Have minimum 2-3 years’ experience working in IT position.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in IT management and data governance
• Preferably have experience or understanding of Cloud technologies, cyber security and office 365 and collaboration products(WebEx, Teams)
• Good written communication (in English) for reporting to all stakeholders at different levels, ability to convey issues concisely and accurately to all levels within the organisation
• Strong communicator - Interpersonal skills - ability to build productive working relationships and influence
• A degree in software technology development, data science & analytics, technology agile project development, workplace technology products or equivalent.

Responsibilities:

• Oversee JLL's ethics and compliance program for South East Asia (Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam)
• Provide support, advice, and enablement to all business lines in the region
• Address ethics matters and compliance with laws, regulations, and JLL policies
• Collaborate with OneLegal team to design and implement compliance programs
• Assess ethics and compliance risks
• Work with various stakeholders to incorporate compliance policies
• Deliver training programs tailored to local business needs
• Emphasize corporate values, culture, and ethical leadership

Requirements:

• Bachelor's degree from a reputable university
• At least 7 years of professional-level ethics, legal, or compliance experience
• High level of personal integrity
• Strong communication and influencing skills
• Ability to work in a complex matrix environment
• Strong project management and organizational skills
• Team-oriented approach
• Experience building cross-functional relationships
• Excellent analytical and quantitative skills
• Strategic problem-solving abilities
• Skill in designing and delivering effective presentations on complex topics.

Preferred Qualifications:

• Real estate industry experience
• Knowledge of key risk areas (AML KYC, privacy, bribery, conflicts of interest, modern slavery)

This role requires a seasoned professional with a strong background in ethics and compliance, excellent communication skills, and the ability to navigate complex organizational structures while implementing effective compliance programs across multiple countries in South East Asia.

Job Description

Leading overall operations

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage key client activities for the assigned facilities. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You will oversee all internal and external audits / inspections to ensure compliance with Client’s and JLL policies and requirements You’ll boost cross-site operations by promoting best practices, innovations and creating better processes. This job will also entail the question “How do I ensure the safety of my colleagues?” You will do this by promoting adherence to health and safety standards

Getting the clients’ thumbs up

• As the Senior facilities manager, you’ll be working frequently with clients, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the clients’ diverse expectations are met each and every time.
• You will also be the key go-to person for leading your team to achieve key performance metrics and meet service level agreements and answer any facilities-related concerns.
• You’ll be leading regular meetings with clients as part of effort to establish and monitor performance deliverables.

Keeping an eye on budget and contracts

• Do you have a proven track record in finance management?
• As the person in charge, you will take care of the overall financial operations. (e.g. forecasting / budgeting / analysis of variance and cost benchmark)
• Key deliverable such as formulating and implementing operation and long-term capital planning and budgeting process.
• Also, part of your job is to oversight vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Fostering teamwork and excellence

At JLL, we strongly believe that teamwork is the secret behind every successful company and the ideal candidate should stand up for this core value. Do you share our thoughts? If so, then you are what we’re looking for. In this role, you will support our people’s growth and development through effective training and coaching sessions. Likewise, you’ll promote a culture that upholds the ‘I am JLL’ core behaviors and fosters teamwork, cooperation and performance excellence. Also, part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Requirements:

• Min eight years’ experience in facilities management or other related fields and a degree of any discipline from a recognised tertiary establishment.
• Certified Fire Safety Manager

Administrative Functions

• Carry out proper filing of documents.
• Processing of resident’s applications for use of facility, access cards, update of personal particulars, renovation, moving, and etc.
• Update and maintain data and building information & records.
• Keep stock and ordering of office inventories.
• Provide administrative reports and support for the preparation and convening of council meetings and general meetings of the Management Corporation.

Financial Functions

• Issue receipts and manage refunds of deposits.
• Liaise with HQ Accounts department in the accounts receivables and payable matters.
• Update and keep records of all monetary transactions.
• Carry out daily closing of the accounts of monies received and hand over to Condo Manager based on the receipts and banking slips.

Maintenance Functions

• Attend inquiries and complaints.
• Upkeep the office accessories and equipment and liaise with vendors / suppliers to repair and replace office accessories and equipment.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in property management, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: Day-to-day managing of operations in the coworking as part of a team and reporting directly to the headquarters portfolio manager

• Play a key role in our delivery of quality property management services to clients.
• Drive initiatives that helps to achieve the highest service levels expected by our clients.
• Build strong relationships with the team, property’s council members and residents.
• Plan the daily operations and ensure the general maintenance of the condominium.
• Prepare and implement an emergency/crisis management plan.
• Keep all details in check, specifically in terms of budget and financial transactions.
• Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.

• Desired or preferred experience and technical skills:Strong Grip of BMSMA laws related to a condominium.Well-versed in both oral and written communication.Possesses positivity and a can-do attitude.Able to effectively resolves conflicts while maintaining professionalism in the process.Can efficiently work in a fast-paced environment.Has a solid know-how of the most recent technology.

• Required Skills and Experience:At least ten years’ working experience in residential property management or in a hotel / hospitality environment.A diploma / degree related to business, hotel, hospitality or property management. Alternatively, an Accredited Managing Agent Individual with the relevant professional certification.

Property and Asset Management

What this job involves

Taking care of the daily operations

The site’s daily operations will be at the heart of your role. As the person in charge, you’ll help the site managers provide high-quality property management services and plan the site’s daily operational activities. You need to constantly wear your proactive hat as you will be responsible in the site’s upkeep and emergency/crisis management plans.

Winning clients’ trust and confidence

At JLL, we value client satisfaction above all else; and an ideal candidate will uphold this vision. As property officer, you’ll ensure that we constantly satisfy our clients with excellent services that meet their business needs. You’ll also see to it that the site’s operation complies with relevant building statutory requirements. Likewise, you’ll champion good working relationships with various people such as council members, residents and your team member.

Sound like you? To apply you need to be:

Knowledgeable and experienced

Do you have a strong grip of BMSMA laws related to a condominium? Do you have more than five years’ experience in residential property management? Are you an ace in Microsoft Office Software and condominium management software? If you said yes to all these, then we are more than happy to work with you.

Professional and efficient

An ideal candidate is well-versed in both oral and written communication and possesses positivity and a can-do attitude. Likewise, an excellent property executive effectively resolves conflicts while maintaining professionalism in the process. Most importantly, an ideal candidate can efficiently work in a fast-paced environment and has a solid know-how of the most recent technology. If you have all these qualities, then you are what we’re looking for.

Administrative Functions

• Upkeep and make records of M&E inventories and stock.
• Keep proper utilities’ records, monitor working condition and performance of M&E services.

Maintenance Functions

• Attend inquiries and complaints.
• Monitor contractors at work and report performance irregularities to immediate supervisors.
• Carry out periodic maintenance routine inspections and minor repair/replacements works.

In General

Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.

Actionable Example:

There will be residents and their guests moving around the estate. Doorman ought to make the first move, engage them and greet them warmly.

• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Lobby Attendant to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Doorman may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.