Total 8 job vacancies by 01279 Citigroup Technology, Inc.

Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.

We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.  Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes, and drive strategy across our industry.

Job Background/context

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business.  The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

This this a newly created team within the Equity Swaps Middle Office, with the primary purpose of affirming the Cash impact of Derivative lifecycle events with our Synthetic Prime Brokerage customer base with the goal of improving the overall settlement rate with ours. Responsibilities include providing first class operational client support, trade & trade lifecycle event exception management and root cause analysis of exceptions to drive both platform and behavioral improvements. There will be increasing focus on providing innovative value add services to increase the client experience, whilst reducing Manual Touchpoints (MTP’s), driving operational efficiency and improving the overall settlement rate. The successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus.

Key Responsibilities

• Main point of contact for client operational queries
• Overseeing the clients cashflow lifecycle, affirmation economics with customers and exception handling root causes that cause discrepancy
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP’s) and in turn improve the overall affirmation / settlement rates.
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

Key Characteristics

The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product.  A general knowledge of derivatives is highly desirable.
• Client Presentation:  An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings. 
• Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise.  Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs). 
• Business Liaison: Team members will partner with the business and Client Executive team to help drive behavioral improvements on cash affirmation timeliness.

Qualifications, Experience and Skills:

• 2-5 years of experience in a related role
• Relevant degree or equivalent work and industry experience preferred
• Cash Equity and Equity Swap product knowledge essential
• Client Service experience preferred, preferably within Prime Brokerage
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
• Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
• Corporate Actions experience preferable

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Data Quality Analytics & Reporting Lead Analyst is responsible for delivering subject matter and industry expertise across the enterprise in coordination with the Data Quality Analytics & Reporting team. The overall objective is to manage and execute continuous Data Quality by overseeing firm-wide controls, setting parameters and guidelines for measurement, evaluation, adoption, and communications of Data Quality and Data Quality risk.  Requires in-depth understanding of data and reporting.  Requires sound analytical skills to filter, prioritize and validate potentially complex and dynamic material from various sources to monitor and certify authoritative data sources and remediate data concerns. 

Responsibilities:

• Designs/analyzes complex reports to satisfy management requirements
• Develops broad-based business reporting solutions to issues that have complex/multiple variables have potential to cause substantial impact if left unresolved
• Leads reengineering efforts in business's methodology, strategy, and organizational goals
• Manages overall projects, and contributes to identifying solutions for business reporting issues
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
• Acts as advisor or coach to new or lower-level personnel in processes and procedures of the team
• Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business
• Completes projects to acquire data, manage it, and present it for use in reporting and statistics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience, Banking or Finance industry preferred
• Experience / Certifications in Agile Methodology preferred
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
• Effective collaborator, by being able to build relationship and partnership s with others to meet shared objectives
• Communicates effectively and in a way that conveys a clear understanding of the unique needs of different audiences
• Experience in managing and implementing successful projects
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)

Education:

• Bachelor's/University degree, Master's degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Asset Servicing Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Identifies, summarizes and accurately captures all incoming instructions pertaining to Corporate Action and proxy events
• Notifies clients of Corporate Action and Proxy events received from vendor sources
• Liaise with clients on Corporate Action events to solicit instructions
• Reconciles, organizes and distributes all transactions relating to corporate actions, and ensures actions are processed effectively and within established standards in the markets
• Provides support to all operational processes within the unit to ensure timely and accurate execution of client instructions meeting agent, depository and counter-party deadlines
• Liaise with Depositories, Agents, Trustees and Issuers in each market to obtain requested clarification/detail understanding of complex Corp Action events and processing details/requirements
• Manages, tracks and mitigates risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
• Prepares weekly/ monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues or enhancements. Performs causal analysis on processes to continuously identify gaps, improvements/system enhancements
• Monitors MIS reporting relating to corporate actions, processing accuracy, timeliness, and, completeness
• Acts as the initial point of escalation for problem resolution
• Assists management in system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed
• Develops and maintains processing procedures and oversee the execution of controls required throughout the life cycle of voluntary events
• Prepare sand participate in department client presentations
• Provides input on performance of staff to management and other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Intermediate to senior level experience in a related role with commensurate experience
• 5-8 years of experience
• 1-2 years people management experience

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations.

We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.  Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes, and drive strategy across our industry.

Job Background/context

Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of our Prime Swap clients while providing Trade Processing support to the Desk and Business.  The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.

Responsible for providing first class operational client support as well as supporting the team manager in project work and ad-hoc requests assigned to the team. The primary role will incorporate all aspects of Equity Swap operational client service – covering execution to allocation trade handling, trade lifecycle management, fails management and Client and Desk queries.

This is a product specialist role, partnering and developing junior staff to drive up team capability, knowledge, and technical know-how in supporting the growing business. There will be increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency. The successful candidate will be developed into an SME (Subject Matter Expert) in their respective areas of focus.

Key Responsibilities

• Main point of contact for client operational queries
• Provide support to Front Office Sales and Trading around lifecycle management
• Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
• Management of client trade activity, liaising with the Desk and Clients to resolve any issues
• Management of client settlement query resolution
• Support trade capture management, Front to Back reconciliation and identifying operational risk
• Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
• Driving initiatives to reduce Manual Touch Points (MTP’s) for global team
• Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

Key Characteristics

The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions with Global Markets
• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product.  A general knowledge of derivatives is highly desirable.
• Client Presentation:  An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings. 
• Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise.  Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs). 
• Business Liaison: Team members will partner with the business and Client Executive team to facilitate the following; New business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions.

Qualifications, Experience and Skills:

• 6-10 years of experience in a related role
• Relevant degree or equivalent work and industry experience preferred
• Cash Equity and Equity Swap product knowledge essential
• Client Service experience preferred, preferably within Prime Brokerage
• Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
• Strong, influential communicator who is articulate and concise
• Strong risk management and control mindset
• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Self reliant, good problem solver, results orientated.
• Ability to establish and build trust with professionals throughout the business.
• Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
• Corporate Actions experience preferable

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Primary Location Salary Range:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Realty Services – Global Operations – CRS Critical Facilities Data Center Site Governance Lead

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Citi Realty Services delivers excellence through safe, cost effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services. To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

CRS – Global Operations – CRS Critical Facilities Data Center Site Governance Lead

The CRS Critical Facilities Data Center Site Governance Lead is a key member of the CRS Critical Facility Governance of Data Center Operations. The position will be a site governance lead and will have the oversight and direct review into the maintenance, operations, key settings, and vendor reporting for all site activity as it relates to critical equipment. 

The Position will provide subject matter expertise and engineering lead support to for the delivery and operation of critical data centers plus other critical facilities regionally. This role is a central resource for Critical Systems Engineering and Critical Facilities Management, providing:

• Governance (Audit and Risk Control)– Conduct Reviews, Inspections, Audits, and overall governance to all critical equipment operations and maintenance to ensure that compliance and incident reporting is aligned with Citi guidelines, processes, and procedures.
• Design and Construction – As Data Center Projects continue to be implemented, this Governance Lead will ensure that the D&C requirements are being met during projects and that operational overlap coordinated to prevent outages or impacts.
• Operations-The site Governance Lead will ensure that operations are aligned with Citi goals, criticality of the data centers, and uptime requirements.
• Change Management – Provide engineering support to ensure thorough review and approval of all critical operational and construction activities in critical facilities.

Responsibilities:  

Governance (Audit and Risk Control)

• Conduct proactive and preemptive critical system reviews of logs, PPM’s, vendor reports, incidents, to ensure operations is in compliance with Citi requirements
• Cross-reference inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
• Take ownership stake for the open critical systems environments audit issues, resolve through coordination with operational staff and critical systems operations, incident, and D&C teams.
• Utilize global policies and documentation in responding to internal and external audits of critical systems environments, participate in the audit process
• Review business and TI infrastructure risk assessments to ensure proper facility installations and operating standards are in place to meet requirements
• Review existing policies, standards, and procedures for D&C, operations, change management, and incident response to ensure effectiveness and adequacy
• Identify risks associated with inventory of equipment against manufacturers’ notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
• Take ownership stake for all open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C teams.
• Assist in the development of policies and documentation to be used in responding to internal and external audits of critical systems environments.
• Provide reviews of business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements
• Review existing policies, standards, and procedures for operations, change management, and incident response to ensure effectiveness and adequacy
• Participate and/or coordinate desktop and site (where required) pre-audits for planned external audits.

Design & Construction

• Ensure adherence to corporate standards for Data Center design and construction for all Data Center projects
• Oversight, approval, and governance of the annual attestation of compliance with D&C Requirements
• Responsible for the required approval to construction and renovation projects occurring within critical facilities and for those that impact critical systems in the data center
• Maintain perspective on new and emerging technologies and analyze potential uses within portfolio
• Review all procurement and engineering specifications and participate in the procurement process to ensure consistency in approach across regions
• Coordinate with regional and global Facility Management and Sustainability teams on all new projects to identify opportunities and incorporate best practices

Operations

• Conduct critical system review monthly.  Review will include governance and oversight of all vendor reports, PPM completions, technical readings, and operational activities.  Approval and closure of all incidents and PPM’s will be reviewed.
• Manage overall service delivery in the Data Center, provide support in the management of other COLO Data Center facilities throughout the region.
• Ensure adherence to corporate standards for Data Center operation and maintenance  for all Data Center projects
• Oversight, approval, and governance of the annual attestation of compliance with O&M Requirements
• Coordinate with local site CTI team to ensure capacity planning for new projects meets requirements

• Maintain an inventory of critical components for use in sharing best practices, expediting repairs through leveraged parts positioning
• Identify common failure scenarios based upon installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across Citi and industry
• Review all new capital and renovation projects within the site with respect to operational requirements
• Coordinate operations of Critical Facilities and systems within the region with FM and Sustainability teams to identify opportunities and incorporate best practices
• Assist in the development of an inventory of critical components for use in sharing best practices; expedite repairs through leveraged parts positioning
• Identify common failure scenarios based upon an installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across region and the industry.

Change Management

• Review, Walk, and approval of all Data Center Maintenance Operating Procedures (MOP’s) and Oversee use of change control procedure for critical systems invasive maintenance and changes to ensure proper business level and CTI coordination is met, coordinate with other non-facilities changes and events in critical environments
• Review change management policy utilization across the regional facilities management teams and ensure strict adherence to policy
• Manage regional escalation and approval method for emergency changes and events
• Act as the site’s top-level CRS approver class in existing change management applications
• Review change management schedules across facilities to ensure that production/cob paired facilities do not have coinciding work schedules
• Work with the global team to develop metrics on maintenance durations and outages to review comparable operations and ensure windows are adequately scheduled.
• Act as advocate on behalf of regional site managers in scheduling required maintenance and repairs.
• Assist in the ongoing development of global change control procedure for critical systems invasive maintenance and changes to ensure proper business level and Citi Technology Infrastructure (CTI) coordination is met.
• Act as an advocate on behalf of site managers in scheduling required maintenance and repairs.

Outage Reporting / Incident Response

• Take responsibility for CRS incident escalation and coordinate all cross-business/function communications regionally
• Participate in technical response team to provide 24/7 remote support of all complex situations and outages
• Manage CRS executive level communication with respect to incidents and events for the region
• Develop and manage the regional process for preliminary, ongoing, and final incident reports, post mortems, CAP plans, and audit grade documentation
• Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed
• Participate/lead technical response team to provide 24/7 remote support of all complex situations and outages.
• Travel to outage location where necessary to provide post-mortem technical analysis and support of the corrective action plan development.
• Coordinate with regional teams on executive-level, business and ARR related communications with respect to outages and incidents.
• Review and provide assistance in developing preliminary, ongoing, and final incident reports, post-mortems, CAP plans, and audit grade documentation.
• Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed.

Qualifications:

• 5 - 7 years of relevant experience, managing engineering and operational management of mission critical facilities within a financial services or large corporate environment (preferred).
• Clear technical understanding of Critical Facilities operations and excellence.
• Experience in management of internal and external technical resources.
• Significant experience in identifying facility requirements, opportunities, and trends in emerging technology.

Education:

• Bachelor's degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline. 

Critical Competencies:

• Excellent communications, advanced written and verbal skills, with an emphasis on the ability to relate to peers and senior management in a professional manner.
• Strong interpersonal skills: an ambitious, enthusiastic, conscientious, and confident professional with all-around best-in-class leadership and management skills, with an ability to negotiate, influence, and motivate.
• A reputation for excellence in this field coupled with a down-to earth pragmatism and collaborative style to which colleagues and customers respond well.
• Time management and prioritization, planning and organizing, with strategic agility.
• Highly customer-focused, with exceptional Customer Relationship Management skills.
• Excellent training and presentation skills.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi.

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Primary Location:

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Primary Location Salary Range:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Services and Public Affairs teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Real Estate Services (RES) inclusive of Global Solutions Organization (GSO) within Business Execution (BE) provides real estate support services to all Citigroup businesses ensuring that our solutions are cost-effective, safe, productive, and valued by our customers and employees. 

Working at Citi in realty services is far more than just a job. It means joining a family of dedicated professionals driving change across the globe. Real Estate Services delivers excellence through safe, cost-effective real estate premises and services. The changes in our work environment transforms the day-to-day office experience, and you can help us develop the workplace of tomorrow at large prominent locations, customer services centers and our local retail branches. We need people who are passionate about making an impact through our sustainability efforts to develop tomorrow’s workplace experience and lead the way in real estate management techniques and services.

To join our team, we are looking for candidates with versatile skill sets including project, technology, or financial management, as well as people with a strong desire to learn, dedicated to providing the highest quality service in a fast-paced environment.

The Citi Workplace Mobile App Administrator is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. The administrator role is primarily involved in the day-to-day management of the Citi Workplace Application. Duties include data analytics & reporting, managing content within the application, the deploying the application to new locations, as well as the overall look, feel, and organization of the app. The administrator will have a key role in drafting requirements and participating in QA testing to ensure that the final product meets/exceeds expectations. The administrator will become the subject matter expert for the application and provide support to end users and other administrators.

Responsibilities:

• Set up administrator accounts and roles in our tool’s App Center – making sure each user has the permissions they need to perform their role(s); this can be changed as roles and/or personnel change.
• Configure services and data sources – making sure that data sources are properly configured for use by the various parts of the application.
• Configure locations and persona – making sure that locations are properly defined, that each persona within a location is properly configured, and that the home screen and navigation for each persona is properly configured; in addition, ensuring that the proper on boarding flow for new users is correctly defined.
• Configure Communication channels – ensuring that the channels have been created, that each channel is correctly configured, and that delegation has been appropriately granted for each channel.
• Overseeing the deployment flow to ensure the right changes are deployed to both Test and Production instances of the app – this including deploying changes that are ready for use by users, blocking app elements that are not ready for deployment, and managing permissions for delegated administrators to submit deployment requests that can be acted on by those with permission to deploy.
• Create/upload visual content for various app components that align to Citi Branding standards.
• Create and managing modules and module screens – for Publisher pages, this involves creating modules and their screens.
• Assembling all the content (text and images; links, iframes, and other content from elsewhere in the app) and building the screens.
• Manage and support reporting metrics and feedback by each location and at the global level App Administrator Skills.
• Familiarity with managing app processes – having an appreciation for what’s going on and the confidence to push changes to the user-facing Production environment.
• Ability to do basic troubleshooting and maintenance activities– being able to make sure the systems are operating normally and possibly installing updates to fix any issues.
• Ability to manage and coordinate changes – with multiple content developers working on a project, deployments should be coordinated so that everyone’s work is at the appropriate stage.
• Facilitation of meeting with meeting minutes.
• Respond to intake request for new or existence builds and content.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5 - 7 years of experience.
• Experience with data analytics and content design.
• Experience with making reservations and space booking.
• Consistently demonstrates clear and concise written and verbal communication.
• Strong time management, decision making, and basic task organization skills.
• Experience in managing multiple priorities and stakeholders.
• Ability to take ownership and make decisions.
• Experience with QA, UAT, and testing requirements.
• Efficiency with word, excel, PowerPoint, and SharePoint.
• Basic understanding of simple agile methodologies such as process flows, user stories and mapping.
• Ability or experience working cross functionally across multiple businesses and stakeholders.
• Curiosity for low code no code.
• Experience with mobile application administration.
• Basic familiarity with HTML and CSS.
• Application UI/UX (preferred).

Education:

• Bachelor's/University degree or equivalent experience.
• UX design certification (preferred).

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: http://blog.citigroup.com | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Securities & Derivatives Associate Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Individual mapped to this job description is responsible for securities transaction processing execution
• Typically related to Securities Clearance Settlement and Derivative Operations
• This may include providing analytic support to traders and support review of derivative products
• Supports an expansive and or diverse array of products services
• Follows established procedures to identify problems related to securities and derivatives settlement that require investigation or research
• Assists in resolving problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
• Delivers reports to satisfy management requirements, support control activities, and the launch of products services
• Provides assistance in the implementation of process improvements
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, payment and other processing systems)
• Timely management and escalation of all requests inquiries issues errors, (mostly, but not limited to, post settlement)
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of bank related systems
• Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience working in Treasury Operations or Middle Office
• Good understanding of Treasury products, accounting and regulatory policies
• Ability to work in a structured, high volume, time sensitive, high risk and demanding environment
• Good analytical skills and positive attitude
• Knowledge of Macros

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Job Description:

This role will align within the Service, Markets, and Banking (SMB) Operations and Technology organizations.  The SMB Oversight, Analysis & Program Management team forms part of the SMB Operations organization, supporting multiple programs and projects that are executed on an annual basis driving Citi’s Mission to Be the Best for Our Clients.  SMB Cross Border Data Clearance rolls up into the SMB Oversight Analysis & Program Management function and oversees various controls governing data transfer across both the Operations and the Technology organizations.  This team ensures alignment with the necessary regulations governing confidentiality, protection, and transfer of data.  This role offers the opportunity to liaise with leaders across SMB Operations and Technology to lead risk management and controls implementation efforts, process improvements, and to contribute to organizational strategy.  The role requires experience in risk management or controls oversight, preferably within an operations organization.  Knowledge of industry-standards on data transfer principles and experience supporting a data transfer program are also preferred.  Because of the wide purview of the team, this position provides a platform for continued development and visibility across a global organization as well as exposure to management and other functions.

Qualifications:

Experience in Operational Risk or related functions is a must.  Other risk and control disciplines would be a plus.

Exposure in Internal Audit or Operational Risk Management (ORM) would be desirable.

Knowledge in the following is beneficial:  Fraud Awareness and Risk Management, Legal and Regulatory Compliance, Managers Control Assessment (MCA) or related functions.

Prior participation in global operations and teams is a plus.

Excellent communications skills – verbal & written.

Strategic thinking, management engagement and influencing skills.

Analytical and presentation skills required – MS Office proficiency etc.

Education:

• Bachelor’s/University degree a MUST, Master’s degree would be desirable

Responsibilities:

• Assists and / oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks in relation to cross border data clearance.
• Assist and/or support Cross Border Clearance program activities, including but not limited to:

• Providing project oversight and business analyst support for SMB O&T Privacy Program initiatives; including monitoring and reporting on SMB O&T projects and related milestones; facilitating the recommendation of action plans.
• Providing transparent program status information to SMB Operations & Technology leadership, ensure appropriate escalation of risks and issues, and effective tracking of remediation efforts.
• Serving as a point of contact for cross border data clearance process-related matters
• Developing effective working relationships with SMB Controls leadership, Cross Border Data Clearance (CBDC) team, Privacy Office, O&T Independent Compliance and Risk Management, and key SMB Business points of contact.
• Creating and managing clearance requests to completion through CBAT application and partnering with CBDC and Business subject matter experts to meet established service level SLA’s.
• Leveraging reports, dashboards, and other information to effectively assist with the monitoring of cross border business related requests.
• Communicating metrics and measures for regular reporting on cross border initiatives to stakeholders.
• Reviewing data analysis to identify trends that may indicate noncompliance.
• Identifying process, tool, and reporting improvement opportunities and participating in implementation of enhancement initiatives/ad hoc projects.
• Escalating issues and concerns through appropriate channels.
• Performing data analysis to identify trends that may indicate noncompliance, driving risk reviews and compliance gap analysis and remediation efforts.
• Supporting external compliance reviews and internal audits of the SMB O&T Privacy and Cross Border Data Clearance programs.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting