Description of the Organization
Citi’s Operations & Technology (O&T) Organization enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s Strategy by providing services, technical solutions, and infrastructure across the bank. Within O&T, the US Personal Banking (USPB) and Wealth Operations organization provides global operational support to deliver a seamless client experience across service channels. USPB and Wealth Operations is a unified operations team responsible for the servicing and operations support for USPB business and Citi Global Wealth (CGW) Operations.
The Enterprise Excellence team is a group within the Operations and Technology (O&T) that designs solutions to enhance transparency; empowers Operations and Functions to improve processes; and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying, and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization, and improves process health. Augmenting the team and the organization with a professional experienced in designing and implementing process and activity led frameworks, taxonomies, and information intelligence as well as proficiency in running large operations and or functions is a critical to successfully bridge the gap between framework, methodology and practical implementation.
The Head of Taxonomy and Delivery manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region, job function, or global business.
Responsibilities:
· Sets challenging productivity goals and works closely with senior management and their teams to ensure these goals are met. Partner with Business, Function or Region leaders to optimize business models, simplify organizational structures, and create industrial-strength franchise processes, all while building capabilities and driving sustainable improvements in real productivity across the business value chain. Look to embed capabilities and continuous improvement relating to productivity to become part of the management framework across the company. Responsible for partnering with businesses on designing and implementing several large-scale productivity efforts to achieve meaningful improvements in productivity and efficiency, improve the company’s risk and controls, as well as create a more dynamic and engaging client experience.
· Develop methodologies and approaches that relate to some of the primary productivity strategies being applied across the company.
· Business Model Optimization – Design strategies to fundamentally redesign the operating models of businesses that are not achieving target returns, carefully considering products, client segmentation, delivery, service requirements, and which resources are required to deliver a distinctive client experience.
· Organizational Productivity – Apply consistent design principles to make organizational processes, decision rights and structures simpler, more balanced, and meritocratic.
· Process Productivity – Design approaches to create simple, globally common, lean, and digitally-enabled processes for targeted franchise activities that drive the greatest value.
· Lead multiple teams comprised of business leaders, business project team members and productivity team members to drive large-scale productivity improvements and achieve sustainable efficiencies, improvements in resource allocation, resource productivity, while strengthening risk and controls and client experience.
· Partner with senior business leaders to drive large and complex assignments that require cross-functional cooperation.
· Create and drive inspiring and collaborative productivity capability building programs globally through in-person and digital training formats, digital communities, social media and partnership in leadership development programs.
· Demonstrate thought leadership in presentations to the Citi Board, Management Committee, Operating Committee, and other senior leadership forums.
· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
· Design, develop and maintain EE activity taxonomy with required hierarchy to support franchise and business outcomes (MTP reporting, Process Ownership requirements, Productivity requirements, Process Re-engineering, Benefit tracking)
· Where directed, partner with Business Architecture to align and integrate process, function, and activity taxonomies to deliver unified and simplified tooling and reporting.
· Collaborate with stakeholders to understand their information needs and requirements, utilize input to design and deliver strategy for integration of data, technology, and reporting strategies.
· Work closely with content creators and information architects to ensure the effective implementation and maintenance of taxonomies and hierarchies.
· Develop prioritization methodologies for delivery of required integrated taxonomy in line with franchise and business outcomes.
· Where appropriate create and maintain documentation, including taxonomy schemas, data models, and metadata standards.
· Conduct user testing and gather feedback to continuously improve the usability and effectiveness of taxonomies, hierarchies, headcount surveys, risk metric allocations and MI/BI dashboards.
· Provide guidance and support to teams and individuals in the use and application of taxonomies and hierarchies.
· Conduct research and analysis to identify industry best practices and emerging trends in taxonomy and hierarchy design.
· Stay up to date with advancements in information management technologies and tools and recommend innovative solutions to enhance taxonomy and hierarchy design processes.
· Train and educate colleagues on taxonomy and hierarchy design principles and best practices.
· Develop targeted strategies for process standardization, end-to-end process documentation, process governance and process insights in line with business and franchise priorities.
Qualifications:
· 15+ years’ experience
· Financial services and transformation experience (direct or consulting firm), with significant recent experience of driving large scale global transformation assignments for senior levels of a financial services organization.
· Specialized financial and/or re-engineering certifications. Significant experience (direct or consulting) directly relatable to Citi’s businesses.
· Demonstrated ability in driving multiple simultaneous large-scale productivity or transformation efforts across a global financial institution(s) or multi-national corporation.
· People leadership capabilities beyond direct and matrix resource management, to managing large 15+ person teams of remote business/function/in-country resources who do not directly report to the leader on an engagement.
· Proven change agent with exceptional interpersonal skills and demonstrated experience in driving transformations, fostering collaboration, and resolving conflicts.
· Significant communication experience with executive constituents; presentation, facilitation, oral, written, listening skills and proven track record of conflict resolution. Demonstrated thought leadership in financial analysis, organizational strategy, process re-engineering (six sigma, Agile, Lean, etc.) and other transformation capabilities. Ability to quickly grasp and assimilate complex information throughout multiple business units and make or influence rapid fact-based decisions.
· Demonstrated ability to lead an organization through a complex transformation and resolved significant corporate conflicts.
· Ability to travel domestically and internationally.
· Proficient in the management of enterprise data assets and products in a large, complex organization
· Excellent management of global teams driving process standardization, including end to end process documentation, process governance and process insights.
· Experience in designing and delivering targeted solutions to global business communities.
· Expert in classifying and categorizing data.
· Deep subject matter expert in one or more financial services/products that impact multiple businesses.
· Collaborative and able to work with technology and business partners to ensure efficient and effective delivery.
· Demonstrated thought leadership in financial analysis, organizational strategy, process re-engineering (Six Sigma, Agile, Lean, etc.) and other transformation capabilities.
· Knowledge of the theoretical principles of taxonomy architecture and taxonomy and ontology standards (e.g., OWL, RDF, and SKOS)
· Strategic, commercial, and operational dexterity, analytical and flexible thinking style
· Effective communicator, driving accountability and strong listening skills and ability to influence key stakeholders.
Education:
· Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Process Re-Engineering
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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