Total 102 customer service job vacancies in Kwun Tong District

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

Duties include, but are not limited to:

As part of the team, the incumbent will be responsible for planning and controlling administrative matters and programs under their purview by planning and monitoring action plans, evaluating corrective actions, and making recommendations for improvement.

The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Working with the divisions, the incumbent assists with the management of short and long-range data reporting requirements. As well as assisting with the development and implementation of planning and execution documents.

Incumbent will assist in the development of a program management architecture in consultation with Associate Directors to ensure alignment and integration. Participates with Associate Directors, Deputy Director, and Executive Director in reviewing and developing Directorate goals and objectives and assists in mapping out a course of action. Prepares materials, minutes, reads and drafts communications to assist managers with arbitration and grievances, employee labor relations concerns and supervisory responses. Utilizes standardize program status and performance reports; prepares and summarizes data in presentable formats or dashboard for discussion; identifies issues for concern or risks as well as recommends strategies to achieve goals within set limitations.

The incumbent assists in strategic planning, operational planning, strategic decision making, portfolio/project management, restructuring, downsizing, changing current operations, future strategies, and business process transformation. As well as risk identification and mitigation. The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Incumbent also serves as an assistant liaison for the facilitation of operational planning within the directorate.

Works in coordination with the Project Management Lead and Associate Directors to promote program management practices across the organization to include all phases of planning, the development of performance metrics that align and integrate with those at the national level, and develop the architecture required to control scope, time and cost across multiple portfolios and projects being executed simultaneously.

Uses qualitative and quantitative analytical techniques to provide ongoing evaluations and internal review and assessment of program operations. Assists with the identification of program issues and problems, assesses and tracks program improvement and provides feedback on progress. Assists with the interpretation of requirements and considers other internal demands and constraints as directed by leadership. Establishes and maintains adequate internal control over reporting program performance and progress. Ensures reporting is reliable and that transactions and other data that support measures are properly recorded, processed, and summarized. Assists with evaluation of organization, methods, and procedures for providing support such as records, communications, directives, forms, files, and documentation.

Incumbent will create, organize, manage and maintain resource sites. Compiles, consolidates, organizes, analyzes, synthesizes, and summarizes information on a variety of complex issues needed by, or of interest to leadership and staff. Provides administrative and program support on other aspects and matters related to services, initiatives, and partnerships as assigned.

Performs other related duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: 18851A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

WHAT IS THE CHIEF FINACIAL OFFICERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, Administration

The following are the duties of this position at the full working level.

• Coordinates the efforts of Business Operating Division training programs, including program guidance, resource allocation, synchronization of training activities, reporting, and metrics. Organizes periodic training and leadership conferences to coordinate efforts of business unit training programs, assess program effectiveness, and solicit feedback.
• Serves as an advisor for training and workforce development initiatives throughout the CFO organization.
• Develops operational procedures, conducts periodic evaluations of internal training and career pathing programs, staffing analysis, and prepares reports of findings.
• Conducts annual review of program requirements, prepares programming budgeting requests, and develops plans for use of training and salary resources.
• Expert at monitoring training expenditures and obligations in the financial management account systems; recommends modifications as appropriate. Supports all phases of the assigned training or personnel programs, to include developing the monthly, quarterly, and annual requirements. Independently prepares funding document for training with a cost.

The major duties of the STUDENT TRAINEE (Maintenance Worker) position include, but are not limited to, the following:

• Performs minor and/or rough carpentry repairs using simple measures and hand tools.
• Performs minor painting tasks using brushes and/or rollers.
• Performs minor plumbing repairs.
• Assists higher graded Maintenance Workers or tradesmen in the performance of their work.
• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Duties include but not limited to:

• Assists with planning and coordination of agency sponsored events including contracting, budget, and operations plans.
• Assists with managing events, coordinating tasks and responsibilities of staff, volunteers, partners, and contractors.
• Employs a high level of customer service while interacting with all agency divisions, agency partners, stakeholders, and other local, state, and federal organizations.
• Assists with special requests, ceremonies, and briefings at the request of the Supervisor.
• Ability to obtain and maintain a Contracting Officers Representative Level I Certification.

The selectee will serve as a Human Resources Specialist (Compensation) in the Office of Human Resources, Benefits and Payroll Division. Typical work assignments include:

• Evaluating, and processing a variety of complex pay-related (process pay, applying tax
  deductions, TSP, health/life insurance premiums, garnishments, child support/alimony, leave, premium pay, locality pay) and non- pay- related actions.
• Providing advice and assistance to supervisors, managers, and employees on the use of systems related to personnel and payroll processing and payroll-related administration issues.
• Explaining controversial, complex, and often sensitive pay-related issues, reconciling conflicting viewpoints with employees, supervisors, and in limited circumstances, members of the public on payroll-related inquiries.
• Conducting special projects requiring complex research of historical records, often with missing or incomplete
  information.

WHAT IS THE Information TechnologyDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions


The following are the duties of this position at the full working level.

• Provides advice and feedback to management on sensitive or confidential matters including personnel actions (competitive and non-competitive promotions), liaison with labor relations (grievances, suspensions and removals), performance management (writing manager ratings and performance/special act awards), and investigations (TIGTA and GAO). Consults with management within the organization, and with staff analysts at higher levels within the agency on critical organizational, management issues, and/or labor management relations/negotiations affecting operating programs.
• Serves as a management expert on major corporate or large-scale studies, projects, or team efforts including other subject-matter specialists. Participates in corporate systems design and implementation strategies.
• Plans, organizes, and/or leads all phases of multi-functional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.

As a General Attorney (Tax), you will handle all aspects related to professional legal work involving one or more of the following areas:

• Qualified Retirement Plans - 401-436 - rules for qualified retirement plans; 403(b) - certain employee annuity plans; 408 and 408A - individual retirement arrangements (IRAs) and Roth IRAs; 457(b) - certain eligible deferred compensation plans; 414(d) - governmental plans; 414(e) church plans; 501(a) - exemption from tax for qualified retirement plan trusts; 72 - taxation of distributions from qualified retirement plans; 3405 - withholding rules for designated distributions from retirement arrangements; 4971, 4972, 4980, 4980F - penalties and excise taxes related to qualified retirement plan failures.
• Executive Compensation Arrangements - 83 - property transferred in connection with the performance of service; 162(m) - deduction limit on excess compensation; 280G and 4999 - golden parachute payments; 402(b) - nonexempt employees trust/secular trust; 403(c) - non-qualified annuities or annuities purchased by exempt organizations; 404(a)(5) - deduction for nonqualified deferred compensation; 409A - nonqualified deferred compensation; 421 through 424 - statutory stock options; 451 - constructive receipt (as applied to compensation arrangements); 457(f) - tax treatment of participants in ineligible deferred compensation plans of state and local governments and tax-exempt entities; 457A - nonqualified deferred compensation from certain tax indifferent parties, and 4960 - excise tax on tax-exempt organization executive compensation.
• Health and Welfare Benefits - 79 - group term life insurance; 104 - compensation for injuries and sickness (except 104(a)(2)); 105 - accident and health plans; 106 -employer provided coverage under accident or health plans; 125 - cafeteria plans; 129 -dependent care assistance programs; 223 - health savings accounts; 419 and 419A - funded welfare benefit plans; 501(c)(9) - voluntary employees' beneficiary associations (VEBAs); 4980B - continuation coverage requirements of group health plans (COBRA); 4980H - employer shared responsibility provisions; 9801 through 9833 -HIPAA and related health care benefit provisions.
• Employment Tax - 61 - fringe benefit valuation rules; 74(c) - employee achievement awards; 107 - parsonage allowance; 102(c) - employee gifts; 117(c) - scholarship limitation; 119 - meals and lodging; 132 - certain fringe benefits; 1401 through 1403 - self-employment tax; 3101 through 3134 - Federal Insurance Contributions Act (FICA) tax, including worker classification; 3201 through 3241 Railroad Retirement Tax Act (RRTA) tax; 3301 through 3311 - Federal Unemployment Tax Act (FUTA) tax; 3401 through 3404 - federal income tax withholding, including statutory employer rule; 3501 through 3512 - general employment tax provisions, including agents and Certified professional employer organizations; Miscellaneous Subtitle F provisions - employment tax reporting, refund and adjustment procedures; 7436 - Tax Court proceedings for determinations of employment status; Section 530 of the Revenue Act of 1978; employment tax credits provided under the Families First Coronavirus Response Act (FFCRA) and Coronavirus Aid, Relief, and Economic Security (CARES) Act.
• Exempt Organizations - 115 - income of states, municipalities, etc.; 501 through 509 - requirements of tax-exempt status under 501(a) and related provisions and foundation classification, where applicable; 511 through 514 - unrelated business income tax; 527 - political organizations; 529 - qualified tuition programs; 529A qualified ABLE programs; 530 - Coverdell education savings accounts; 4911 and 4912 - excise taxes on public charities; 4940 through 4948 - excise taxes on private foundations; 4958 through 4968 - excise taxes on excess benefit transactions, hospital compliance failures, donor advised funds, excess compensation, and certain investment income; 6033 - exempt organization reporting requirements; 6104 - disclosure of certain exempt organization information; 7428 - declaratory judgments related to section 501(c) organizations; 7611 - restrictions on church tax inquiries and examinations; and application of Federal tax laws to Indian tribal governments and their distributions.

• Supports the development and maintenance of Agency-wide policies and procedures for implementing and managing easement programs, including activities related to farm bill easement programs.
• Develops and delivers presentation materials related to easement programs, including written and visual products.
• Assists States with easement program management activities, including implementation, training, and stewardship.
• Engages with partners including state and local government and non-governmental organizations.
• Assists with the preparation of briefing and issue papers.