Total 268 Manager level Full-time Customer Service job vacancies

Job Responsibilities:

• Transform traditional business platform to digital business platform. 
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To lead and drive digital project management activities and timeline planning with internal or external parties to organize the various components needed to initiate, run and conclude major projects. 
• Frequent conduct Fintech market research on digital technology, propose & implement applicable solutions/features to the Company. 
• Act as the owner of digital business platform (AEON Web, Mobile App, Wallet & any digital business platforms) to create & maintain the digital business platform through collaboration/coordination with respective stakeholders. 
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth. 
• Refinement of policies and procedures, system enhancements, rules and regulations to support overall strategic direction 
• Responsible to innovate and develop new improve features in functional system requirement. 
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences. 
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements:

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 5 years of experience in Digital Planning or equivalent.
• Adapt at building and leading strong, happy and productive team environments, internally and externally, across varied stakeholder teams.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• An outstanding creative sense, with exceptional attention to detail.
• Self-motivated, ability to multi-task and meet deadlines.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Performance Bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

The Opportunity:
Join our team at our Eight Mile Plains office as our next Care Leader! This is a full-time position where youll oversee service coordination and delivery, providing guidance to Support Workers working throughout Woolloongabba and all the way down to Eight Mile Plains. Emphasising a recovery-oriented and strengths-based approach, you'll foster collaboration with stakeholders and community resources. In this leadership position you will make a difference in our clients' lives by ensuring excellence in service delivery and effective staff management.
 
Benefits for you:
Here at Open Minds, we believe in creating a supportive and positive workplace culture that is dedicated to the professional development of our team.
We also offer so much more that includes the following:

Strong and passionate leaders, who foster great teams and drive engagement
Opportunities to further your professional development across the entire
... Click here to view more detail / apply for Care Leader

Posted: 11/04/2024

Closing Date: 11/05/2024

Job Type: Permanent - Full Time

Location: Dandenong

Job Category: Workshop


About Us
CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES Think Safe Act Safe.

Job Description

This role is

... Click here to view more detail / apply for Service Manager

Number of Positions Available:




































1







































Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia?s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.










































About the Role  


We are seeking a IT Service Delivery Manager , for a Permanent opportunity in Blackburn, VIC or THQ Redfern , NSW.    


 


This position is responsible for leading the

... Click here to view more detail / apply for IT Service Delivery Manager

At Saputo, our best comes from our people. We?re a talented and caring team with a longstanding history of excellence.?Since our first days delivering cheese on a bicycle, we?ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter?from our manufacturing plants to our office locations and everywhere in-between.


How you will make contributions that matter:

In this role, you will combine your technical expertise with your leadership skills and dedication to customer service, to ensure the delivery of high quality IT services to our 3000 employees in Australia.  This will include:

Leading, coaching and mentoring a team of 3 IT Support professionals
Managing escalations with end users at all levels of the

... Click here to view more detail / apply for IT Service Delivery Team Leader

Port Macquarie, Australia





Reference: 6588581




Dementia and Aged Care Services Australia (DACS) is a leading not-for-profit organisation providing a range of quality aged community services across New South Wales. With steady growth in the sector, we are now seeking a Home Care Manager to oversee, lead and build all aspects of our community services in NSW. The Home Care Manager will oversee the Home Care Packages (HCP) Program and the transition to Support at Home Program. The Home Care Manager will manage teams that deliver services across Central Coast, Southern Highlands, Mid North Coast, Northern Rivers and New England. The role will be based in Port Macquarie. The role will be provided with a fully funded motor vehicle as it will involve regular intrastate travel. Key areas include:

Oversight of operational and financial performance across community care



... Click here to view more detail / apply for Home Care Manager

Pharmacy Manager - Virtual Care (527263)


Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services


Applications must be submitted by Sunday 12 May, 2024 11:55 PM

Position details



Applications close:
Sunday 12 May, 2024 11:55 PM AEST



Award/Classification:

Allied Health Professionals Public Sector Unions Wages Agreement, Allied Health Professional, Level 4



Salary:

$120,114 to $130,181 pro rata, per annum



Employment type:
Full Time



Region:
South



Location:

Pharmacy RHH



Job description:

We are seeking a suitably qualified Pharmacist to manage a safe and efficient pharmacy support service to Virtual Care services statewide, including Hospital@Home,  HiTH, Care@home and other roles that may be placed under this service.




... Click here to view more detail / apply for Pharmacy Manager ? Virtual Care (527263)

02nd May, 2024
Our Role We have a new and exciting opportunity for a motivated Helpdesk Team Leader to join our Information Technology team on a full-time basis. Reporting to the IT Director, you will support the national Technology team in delivering responsive and high-level systems support to the firm.  You will be part of a talented, close-knit team of dedicated IT professionals, working collaboratively to support our Perth and Brisbane teams.     Key responsibilities     As the Helpdesk Team Leader for HopgoodGanim, which consists of 300 professionals, this role leads our helpdesk team to provide exceptional technical support and uphold the highest standards of service delivery. The role involves managing a dedicated team of support technicians, ensuring the smooth resolution of technical issues, and fostering a collaborative environment to enhance the overall efficiency of our IT support operations.    
... Click here to view more detail / apply for Helpdesk Team Leader

1. Manager Family Outreach Service (Fulltime)
Family domestic violence womens and childrens support programs and youth services.
2. Manager Mens Outreach Service (Fulltime)
Mens Health and Wellbeing education, case management and support and Change Em Ways Indigenous mens behavioural change programs.
 
About the roles:
Mens Outreach Service Aboriginal Corporation (MOSAC) provides a range of support services to men, their families, and communities in the Kimberley. We are looking for two new key members of our senior leadership team to support our growing organisation. An exciting opportunity is available to use your dynamic and collaborative leadership, to support a diverse team doing challenging work.
 
Your duties will include:

Responsibility for direct line management and support of Teams Leaders and oversight of designated programs including ensuring program deliverables, funding and reporting requirements are met
Ensuring that







... Click here to view more detail / apply for Manager Family Outreach Service and Manager Men?s Outreach Service

Apply Now
















Customer Service Leader


Full Time Lambton, NSW


Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.   The Role   Our Lambton AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Service Expert to lead customer service and focus on delivering a first class service to our new and existing customers. Key duties and responsibilities include:

Lead customer service and support day to day running of the branch
Provide first class service to all customers using your amazing people and communication skills
Keep customers appraised of delivery lead-time







... Click here to view more detail / apply for Customer Service Leader

Job Description:


Hawthorn East location
Senior clinical position with an over award rate
Full time permanent opportunity



About the Role
Centrally located and close to multiple public transport routes. A great opportunity to increase your skills in a leadership capacity. You will provide a high standard of leadership, clinical support, and supervision to clinical staff based within the Continuing Care Team at Hawthorn Clinic.
You will join a dynamic community mental health team operating under a recovery-oriented model of care, utilising the Strengths Model of Case Management.

Work within the Strengths Model of recovery orientated practice providing supervision and leadership to clinical staff
Work together with the Team Manager to provide operational oversight, and develop processes, which improve the delivery of clinical care to consumers and their families/carers
When required, undertake the assessment, provision of treatment and delivery of targeted interventions to consumers with complex mental health related needs and
... Click here to view more detail / apply for Team Leader | Continuing Care Team

Flexi Care Inc The person provides daily, ongoing guidance and support to members of the Client Communications team, particularly in relation to the effective use of the procedures relating to the organisation’s client management software (Sandwai). There will also be close collaboration with other teams including HR representatives, care managers, IT advisers and the finance team as well as contact with support workers who provide direct services to clients in the field. This person will be a member of the Innovative Solutions Committee. The individual in this role reports to the Office Manager.  Benefits Public Benevolent Institution (Charity) Salary Sacrifice Task & Responsibilities Implements and develops operational procedures, processes, standards and policies in relation to the organisation’s customer service practices. Leads, directs, provides feedback and coaches team members on effective work practices relating to customer experience and the use of Sandwai (CRM). Liaises with other organisational departments to optimise operational efficiency and rectify systemic customer service issues. Identifies underlying issues that may be limiting customer satisfaction. Analyses and redesigns processes, and monitors results in order to improve customer service quality. Maintains customer satisfaction by gathering and analysing actionable insights and offering solutions. Interacts with customers on more complex matters to quickly resolve escalated complaints. Oversees the preparation of work schedules to respond to employee availability and expectations, and to minimise customer inconvenience and complaints. Works within the philosophy, mission and values of Flexi Care Inc. and complies with principles, policies and procedures, specifically in relation to the industry Code of Conduct. Take responsibility for one or more administrative functions (as directed). Relieve other members of the team (if required). Seek guidance on issues outside of the scope of personal expertise. Qualification & Experience Essential At least two years’ experience in a similar role Tertiary Qualifications (Bachelor Degree or higher) in a business or related discipline Professional phone manner & superior communication skills including very good listening skills. Leadership and coaching skills Strong problem-solving and analytical ability Proficient in the use of Microsoft Office Suite including advanced skills in Excel. No criminal convictions Desirable Competent in the use of the Sandwai software system Knowledge of the home care sector of the aged care industry in Australia About Company Flexi Care Inc. is an independent, not-for-profit charity located in Brisbane’s southern suburbs which has the mission of supporting people over age 65 years to live safely, confidently and independently in their own homes and communities. Salary: $70000-80000 Job Publish: 02-05-2024 Job Expire: 01-06-2024 Please click to View more detail / apply .

We are seeking a dedicated learning partner to join our global support team. The ideal candidate will be responsible for enhancing the skills of our product specialists and technical account managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:

1. Skill Development: Develop and implement training programs aimed at enhancing soft skills, problem solving, customer centricity, and behavioral aspects.
2. Escalation Reduction: Identify common causes for escalations and design strategies to reduce them through effective learning interventions.
3. Performance Tracking: Monitor and evaluate the impact of learning initiatives on the performance of product specialists and the overall efficiency of the global support team.
4. Continuous Learning: Foster a culture of continuous learning and improvement.

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors . Established in 1911, we are driven by our vision to create proud communities, living their best lives . We are dedicated to helping all individuals under our care thrive, every day. We're looking for a Wellbeing Centre Manager to lead our new Centre in Wyong, Central Coast. This pivotal role within our senior management team entails overseeing the direction, services, and outcomes of the Centre. You'll be responsible for both strategic planning and day-to-day operations, ensuring high level customer-centered care for veterans and their families. In this role, you'll be involved in all aspects of operational planning and governance. Collaborating closely with the Head of Veteran Wellbeing Centres, you will uphold high standards in people management, customer and community relations, as well as risk and quality management. Who are you:

Graduate Diploma in Management or relevant equivalent experience.
A sound understanding of the Defence, ESO and Veteran culture/landscape and ability to navigate through the related agencies and departments.
Senior management experience in a related setting and sound experience in financial management and performance.
Highly developed leadership and influence skills to implement changes and gain buy in from staff and stakeholders at all levels.
Proven ability to foster high quality relationships with managers and staff, working in partnership with stakeholders to achieve organizational objectives.
Well-developed people management skills including the ability to lead and resolve performance management issues in a timely manner.
Strategic planning capabilities including strong conceptual, strategic thinking and a willingness to listen and consider other perspectives.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid RSL LifeCare Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. To Apply:


Please include both a cover letter addressing how you meet the requirements of the role (no more than two pages).
Closing Date is 31 May 2024. We will be interviewing candidates as applications are received.

Join RSL LifeCare because:

Competitive remuneration package and Not for Profit Salary Packaging.
Annual leave loading of 17.5%
Flexibility within a hybrid working environment.
Team-building activities, wellbeing days, and volunteering opportunities.
Personal and professional development support.
Collaborative and passionate team environment.

Our commitment to diversity: We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel and their families, and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability. Please click here to apply.