Total 641 Manager level Customer Service job vacancies in NSW - Sydney - City & Inner West

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

This is a great opportunity to join us as an Assistant Care Manager in our supportive Crawley Community Social Work Team. We are looking for someone who is flexible, hard working and enthusiast about taking the next step in their social care career.

About The Job

Salary: £27,334 to £29,777 per annum
Working pattern: 37 hours per week
Contract type: Permanent
Locations: Crawley office base & surrounding areas
Closing date: 31st May

Our Assistant Care Managers have a really supportive working environment and inductions are well planned with help from across the friendly and considerate team. There are approximately 20 members in the Crawley Community Social Work Team, with a mixture of qualified and unqualified team members, so whether it's in person, on the phone or even in the chat group there is always someone on hand to offer help and support.

In the Crawley community team you will be working across Crawley and the surrounding areas. As well as assessing you will be completing plans, implementing and monitoring and reviewing care packages. Although the teams are really busy they love that no 2 days are the same and everyone is committed to improving the lives of West Sussex residents.

To be successful in this role you will need to use your initiative and demonstrate personal resilience as you could have exposure to challenging behaviours from people who access or need the service. An important part of the role is accurate records of all of the amazing work you have undertaken, and produce reports and correspondence for a variety of audiences including multi disciplinary colleagues, families and people receiving a service.

If you are thinking why join West Sussex there is a supportive culture that is second to none. You will receive regular, supportive and reflective supervision from senior social work colleagues, but you will also need to use your own initiative where appropriate. Employees are genuinely valued, respected and there is an emphasis on work life balance. Hybrid working helps us deliver a great service and our employees enjoy the flexibility this gives to carry out their role whilst fitting around their home lives. In this role you will need to be in the office at Crawley for a minimum of 1 or 2 working days and the rest of the week can be worked on a hybrid basis.

Experience and Skills

Key Skills (please cover within your application):

1. Ability to analyse and interpret information and prioritise needs in order to make recommendations/decisions which will have a positive outcome.
2. Ability to work independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes; to be able to communicate clearly with customers reflecting the service objectives and standards.

Qualifications and/or experience:

• GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
• NVQ Level 3 in Care. Desirable
• Experience of providing support/working with people in a Social Care environment.
• Experience of forming effective working relationships within a multi-agency setting.
• An awareness of the policies, practices and procedures relevant to Social Work. Experience of the assessment and review process of care packages.
• Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05188.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

To manage Wren Ward, Logandene, Seward Lodge, Lambourn Grove, Elizabeth Court and the Out of Hours Clinical Leads within the Division. Manage the service in close consultation with and under the direction of the service line Clinical Lead. Support the development of the Clinical Services Strategy and annual business plan for the service. Ensure patient safety and service quality excellence within the service. Deliver agreed performance targets within the service. Support the Trusts strategy to continuously develop the inpatient teams capabilities. Work with corporate colleagues to secure the management information requirements necessary for the effective management of the service. Manage both direct and indirect costs and overheads relating to the service. Understand the local and wider health economy in which the service operates. Identify and exploit new business and service development opportunities regarding the service. Maximise income streams and manage costs in relation to levels of available income. Work in a multi-disciplinary way with operational leads and colleagues to manage and deliver clinically safe and effective services. Achieve earned autonomy and freedoms for the service in accordance with the Trusts management policies by demonstrating sustained service management capability and excellent levels of performance. Work flexibly to support the achievement of the divisions strategic agenda and provide cover in times of absence. Participate in the Trust out of hours Second on Call rota For a More in-depth Person and Job Description please read attached before applying

Child protection business support officer needed in Birkenhead £12.81ph ref 1273441

Full time hours on a temporary basis.

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!






Service & Installations Manager







Moorebank, NSW, AU, 2170







May 17, 2024





... Click here to view more detail / apply for Service & Installations Manager

The Customer Success Manager is to manage the service delivery function, provide ITIL based service excellence, and improve customer experience.

Permanent Full Time
Sydney CBD Office Location
Hybrid Working Arrangement

Company Overview: A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.
Position Overview: The Customer Success Manager / Service Delivery Manager will be responsible for driving customer satisfaction and service excellence by overseeing service delivery initiatives, facilitating customer or platform onboarding processes, and enhancing the overall customer experience.
Key Responsibilities:

Take ownership of the end-to-end service delivery process, ensuring that all client requirements are met.
Lead the service delivery efforts, collaborating closely with internal teams to meet client needs and SLAs.
Manage customer expectations, service deliverables, and project timelines

... Click here to view more detail / apply for Customer Success Manager / Service Delivery Manager

About the company
This highly regarded and well established financial advice company is known for providing outstanding holistic advice to a wide range of high net worth clients and medical professionals. Throughout the years, they have developed a solid and loyal client base. Due to recent growth, they are looking for an experienced Client Service Manager to join their team.
...


About the company
This highly regarded and well established financial advice company is known for providing outstanding holistic advice to a wide range of high net worth clients and medical professionals. Throughout the years, they have developed a solid and loyal client base. Due to recent growth, they are looking for an experienced Client Service Manager to join their team.
About the role
In this Client Service Manager role, you will have the opportunity to support the Senior Financial
... Click here to view more detail / apply for Client Service Manager

Customer Service Team Leader







Posted Date:  16 May 2024







Location:  Tomago, NSW, AU







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer




... Click here to view more detail / apply for Customer Service Team Leader

WOW Recruitment are currently seeking a Customer Success Manager to work with our Mortgage & Finance client, based in Sydney CBD. ** $80 - $85k super **
** Close knit team with a sense of humour & fun ** ** Immediate start available **
** Fully office based role ** ** Great career progression **

As a Customer Success Manager, you?ll be the first point of contact for business enquiries, delivering exceptional customer service and responsible for assessing applications. Collaborating with partners and customers, you?ll guide them through the deposit bond process efficiently and knowledgeably. You?ll build strong relationships with our client?s business partners, internal stakeholders and third-party distributors, playing a pivotal role in driving business success.

If you are an enthusiastic and positive individual with a passion for customer service and a desire to advance your career in the financial industry, this could be the perfect fit for you! The Role:
... Click here to view more detail / apply for Customer Success Manager

Who are we? 
At FedEx, moving the world doesnt only mean delivering for our customers around the globe. Moving the world is also about creating whats next.
Were team FedEx 500,000 people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to whats next.
This isnt a place to get just a job, here you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment
... Click here to view more detail / apply for Senior Manager Vehicle Ground Support Equipment

Busy Bees at Altona Meadows
Our Busy Bees Altona Meadows service is a beautiful, two-storey building, fitted out with 6 stunning rooms. Our service caters to children from 6 weeks to 6 years with a licensed capacity of 114 Children per day. We have a very hands on and productive leadership team who are on the floor helping educators were applicable, we believe that positive role modelling is the best way to inspire and support your team. We are located a short drive down the Point Cook Road, exit off the freeway and have easy access to public transport as well.

Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, ... Click here to view more detail / apply for Service Manager

Are you passionate about making a positive impact on the lives of seniors and individuals in need of care? Do you have a compassionate heart and a commitment to providing high-quality support services? If so, we have an exciting opportunity for you!   About Us: Southern Cross Care NSW & ACT is a leading not-for-profit organization dedicated to enhancing the quality of life for seniors and individuals requiring care. We believe in providing personalized care that respects the dignity and independence of each individual. With over 50 years of experience, we are committed to making a difference in the lives of those we serve.   Position Overview: We are currently seeking dedicated and empathetic Care Service Employees to join our SCC Caves Beach team. As a Care Service Employee, you will play a crucial role in delivering exceptional care and

... Click here to view more detail / apply for Care Service Employee ? Tweed Heads | St Josephs

Assistant Store Manager rebel
Sport is calling!
We are a passionate team looking for a strong leader to work with the management team to continue to drive our success.
Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved.
About you

You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis
You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers
You model exceptional customer service and can coach a team to deliver
... Click here to view more detail / apply for Customer Service Manager rebel Miranda Rcx

At Infin8 care, the critical role of Care Manager is responsible for ensuring the effective and efficient delivery of care and clinical services to our residents whilst leading our care team.
Working closely with the Care Coordinator and Clinical/Care staff and supported by Facility Manager, you will work with limited direct supervision and be responsible for delivering resident-centric care in a timely and compassionate manner which enables residents to make choices and have control over their support needs. Whilst leading and guiding the team, you will welcome new and prospective residents and their families to the facility, you will also be responsible for; generating care plans, conducting clinical assessments, monitor medication management, develop AN-AAC submissions, whilst ensuring that information is accurately recorded in accordance with all organisational and legislative requirements (AN-AAC), resident records and staff time recording. You will also be responsible for management and monitoring the handling ... Click here to view more detail / apply for Care Manager

Extra Care Scheme Manager
Over 55s Extra Care Service
Battersea, SW11
3 Months temp to perm
9:00-17:00

One of the UKs largest housing associations is recruiting for an experienced Extra Care Scheme Manager with strong management skills to manage their extra care housing service in Battersea, on a temp to perm basis.

The Services
This Extra Care Scheme Manager vacancy is based within a 31 flat Extra Care service for the over 55s, in Battersea. The service provides a 24/7 care service, including careline alarms, managed by a third party.

The Role
The focus of this Extra Care Scheme Manager role is to provide an effective housing management and support service to older residents and will include the following tasks and responsibilities:

• Daily welfare calls and checks on residents
• Carry out alarm checks as required
• Deliver an effective customer focused housing management and support service working with multi-agency partners
• Conduct assessments of risk and need and provide personalised support to residents.
• Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
• Work closely with other agencies to ensure residents are able to access a full range of services and support.
• Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports
• Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required.
• Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
• Assist the income management team in ensuring rental and service charge income is maximised and recovered.

The Candidate
To be considered for this Extra Care Scheme Manager role you will require the following skills and experience:

• Previous Scheme Management Experience
• Knowledge of care-focussed or extra care services
• Previous experience working with older people
• Strong level of IT proficiency
• Good knowledge of housing health and safety requirements
• Driving license not essential, but beneficial

Due to the nature of the service users you will be working with, you will require an Enhanced DBS for this role. If you have an existing DBS on the update service, this will be beneficial to your application.

The Package
This is a temporary, Extra Care Scheme Manager role, 36 hours per week for an initial 3 months, covering the recruitment process for a permanent team member, meaning the role could be extended, or become permanent..

Referral Bonus
If this Extra Care Scheme Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Extra Care Scheme Manager role, please send your CV lee . mc millan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Extra Care Scheme Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region

13th May, 2024
Commencing |2024 Term 2 (or earlier if available) Responsibilities | Secondary Head of Learning Support -The Head of Learning Support Secondary will provide leadership to and manage a learning support team of Teacher Assistants in the Secondary School. Role Type | FT / Ongoing Appointment To Apply | We are working in partnership with a well-established co-ed Independant School teaching in the Catholic tradition with in excess of 1,700 pupils from kindergarten to year 12, based in the Peel area south of Perth. The school provides a holistic education with the aim to promote the optimal development of every individual.   A very supportive management team works collaboratively with teachers to support both the teacher's day-to day activities and their career progression and development. A strong partnership with parents is maintained to ensure the care and development of every child is the primary focus
... Click here to view more detail / apply for Head of Learning Support Teacher