Total 32 Customer Service job vacancies in D14 Geylang, Eunos

Job Summary:

As a Lifeskills Coach, the incumbent attend to all matters of the clients in their Form Class, at TOUCH Centre for Independent Living (TCIL), and conduct training in Activities of Daily Living (ADL) and Community Living Skills (CLS), as well as social and recreational activities to engage the clients meaningfully.

Principal Responsibilities and Duties:

A. Lifeskills Coach in Charge of a Form Class

1. Plan and draft the Individual Care Plan of clients in Form Class based on Centre’s admission assessment, MSF Client Assessment Form (CAF), caregivers’ feedback and needs observed by other staff.
2. In charge of administrative duties such attendance, collection of forms and fees etc.
3. Inform the Administration Staff and Social Worker if there are changes in clients’ personal information, financial situation or records.
4. Maintain Form Class classroom’s environment (notice boards and update of information), and stationery budget.
5. Behaviour management of clients in Form Class: tracking and intervention (basic discipline, behaviour chart, reward system etc).
6. Maintain a courteous and respectful 2-way communication with clients’ families to keep them informed of activities at the Centre, welfare of clients, conduct and progress of clients through regular phone contacts, home visits and report books.

B. Planning and Implementation of Training and Enrichment Programme

1. Plan and conduct training in the area of daily living skills and community living skills based on clients’ IEP.
2. Assess and report the progress of clients in the training classes to Supervisor, Form Class Coaches and parents on a half-yearly basis (assessment and report book).
3. Plan and conduct social and recreational activities (enrichment).
4. Ensure safety of clients at all times during operating hours.

C. Other Responsibilities

1. In charge of at least one Centre’s activity and one operational duty eg. Centre celebration (Monthly Birthday celebration, Chinese New Year, National Day, Christmas), Centre Outing, Purple Parade, Flag Day; Sports inventory, Kitchen inventory, IT inventory, Facilities management, or respective taskforces (Curriculum taskforce, Transitional management, Health Screening etc)

Requirements:

1. Diploma or Degree holder.
2. Preferably with Special Education or Disability Studies trained with 1-2 years of experience working with persons with special needs.
3. Basic skill in MS Excel, MS Doc.
4. Passionate and dedicated to work with people with special needs.

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Level 1 Technical Support Specialist. In this role, you will be the first point of contact for our customers seeking technical assistance over the phone, email, or chat. You will diagnose and troubleshoot software and hardware problems and help guide users through step-by-step solutions. The ideal candidate will have excellent communication skills, a passion for technology, and a desire to provide exceptional customer service.

Responsibilities:

1. Provide first-level contact and convey resolutions to customer issues.

2. Assist customers with software and hardware problems via phone, email, or chat.

3. Walk customers through the problem-solving process, step-by-step.

4. Install, modify, and repair computer hardware and software.

5. Identify and escalate priority issues per client specifications.

6. Redirect problems to appropriate resource or escalate to higher-level support when necessary.

7. Follow up with customers to ensure their technical issues are resolved.

8. Document technical knowledge in the form of notes and manuals.

9. Maintain a high level of customer satisfaction through timely and effective resolution of issues.

10. Stay current with system information, changes, and updates.

Requirements:

1. High school diploma or equivalent; degree in Information Technology, Computer Science, or relevant field is a plus.

2. Proven experience as a Technical Support Specialist or similar role.

3. Basic understanding of computer systems, mobile devices, and other tech products.

4. Ability to diagnose and resolve basic technical issues.

5. Excellent communication skills, both written and verbal.

6. Customer-oriented and patient attitude.

7. Strong problem-solving skills.

8. Ability to work well in a team environment.

9. Familiarity with remote desktop applications and help desk software.

10. Flexibility to work various shifts, including evenings and weekends, as needed.

Preferred Qualifications:

1. Certifications such as CompTIA A+, Network+, or similar.

2. Experience with ticketing systems like JIRA, Zendesk or Freshdesk.

3. Knowledge of basic networking concepts.

4. Experience in a customer service role.

Note: This job description is not exhaustive and may be revised to include any other tasks deemed necessary for the successful operation of the company

At NTUC First Campus, we believe you should harness them all to be the best you can be. This is why we respect you and your needs so you can excel at work, while we provide you with the opportunities to develop and grow your potential. Most importantly, we keep you excited to work in an organisation that is constantly innovating.

You will play an important role to provide routine care for the infants and supporting the main Infant Care teachers. You will not be required to take on teaching responsibilities.

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too
• Work location: Tampines Greenverge

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS

• Preferably general degree or minimum A' Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

Responsibilities:

• Handle customer incoming calls and/or emails to arrange service orders.
• Providing timely responses to requests for information, coordinating orders and services.
• Processing billing documentation.
• Maintain a positive, empathetic, and professional attitude towards customers.

Requirements:

• Min GCE 'O' level
• Minimum 2 years of working experience
• Must be independent and self-motivated
• Effectively billngual in WEngliosh and Chinese
• 5.5 days work week (Mon-Fri: 9am-6pm, Sat:9am-1pm)
• Able to start work immediately will be an advantage

As Service Technician, you are also responsible for providing configuration (including on-site/customer sites), installation, maintenance, troubleshooting, and servicing of customers’ machines to ensure that they are functional and efficient.

What will you deliver?

- Configure, install, test and commission new machines.

- Establish and implement process specification and troubleshooting in customer sites.

- Assist and coordinate in machine maintenance and troubleshooting.

- Perform calibration and configuration on existing machine.

- Monitor machine running performance & device improvement planning.

- Facilitate regular equipment maintenance to keep machines in working order and minimize downtime.

- Write reports to document work done on the machines.

- Apply adhesives, lubricants or other materials to machine as well as other equipment in accordance with procedures.

- Ensure proper safety and procedure related to the machines.

- Provide field service training to internal users and customers.

- Maintain database of internal and external product test data.

- Provide professional consultation to customers after each service.

- Ensure world class customer service is achieved.

- Ensure compliance with HoST’s policies and procedures.

-To provide Post Sales urgent site support based on company contractual obligations

Key Qualifications

- Certificate in Mechanical or Electrical Electronics Engineering or other related disciplines

- Min 1 – 2 years in industrial automation, with background as system integrator or OEM machine builder preferred

- Experience in machine services

- Organised, responsible, self-disciplined

- Good team player with ability to work independently and under pressure

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

Sales & Project Support:

- Assist the sales team in preparing sales proposals, presentations and quotations for carpark system solutions.

- Prepare sales invoices and supporting documents

- Maintain records of sales activities, including customer’s requirement, follow up on inquiries and provide product information to clients

- Provide administrative support to project team, including scheduling meetings, preparing project documents and project schedule

- Assist in the coordination of project activities, including liaising with project teams, clients and vendors to ensure timely completion of deliveries

- Maintain project documentation, including agreements and installation plans to ensure accuracy and completeness

- Any other duties assigned by supervisor

Requirements

- ITE/Diploma/Degree in Engineering, Business Administration, Marketing or related field preferred

- Independent individual who is keen to learn

- Strong organizational skills with the ability to manage multiple tasks and priorities effectively

- Good communication and writing skills

- Proficiency in Microsoft office is preferred

- Knowledge of AutoCAD is preferred

- Any experience in carpark system is preferred but not compulsory

Entry level candidate may apply.

As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving.

What will you deliver?

-Provide pre and post-sales support to Sales personnel, including solution optimization, create proposal and attending technical clarifications meeting and/or presentation with customers

-Post sales support which involves troubleshooting at site, simple commissioning activities, etc, to help resolve customer issue.

-Perform design and prepare engineering drawings and documentation as per customer’s requirements

-Provide technical support and/or propose alternative technical solutions to meet customer’s requirements.

-Develop automation application-related knowledge, execution with demo setups, and assist in customer conversions by demonstrating domain knowledge and commercial sensitivity.

-Provide technical advice to customers for their application requirements based on latest technology and product offerings. And to provide solution offering updates to customers.

-Review and analyze product configurations and components, perform engineering calculations (if required), including drafting

-Coordinate with Principal vendors on training, product updates and support, etc.

-Handle project documentation

-Build up principal relationship and provide customers’ feedback to principal for service and/or products enhancements.

-Value-add to customers’ needs and strengthen relationships with them.

-Provide guidance and mentorship to junior technical support. Act as a subject matter expert on various frameworks used in development of processes.

-Analyse complex challenges and provide innovative and practical solutions to the team.

-Facilitate discussions and brainstorming sessions to find effective resolutions.

Key Qualifications

•Bachelor degree or Diploma in Electrical/ Electronics/ Mechanical/ Automation/Control engineering or related discipline.

•Proficient in Microsoft Office, AutoCad & 3D drawing

•Candidates familiar with Siemens SIMATIC S7 PLC series and Phoenix Contact solutions, automation application experience will be preferred.

•Able to work independently with drive & initiative

•Good team player with ability to work independently and under pressure

•Problem solving, strong analytical skills

•Possess strong communication and interpersonal skills with the ability to provide solution demonstration and presentation to customer.

•Proven track record to build relationships, influence customers at all levels and service-oriented

Job Role Description

A Student Care Facilitator creates a safe and supportive learning environment for students, manages their behaviour, and effectively communicates with parents and stakeholders. He/She is primarily responsible for ensuring the safety and well-being of students at all times in the Student Care Centre. He/She facilitates and guides children in their daily routines, activities, and programs. He/She is responsible for implementing daily class activities, documenting student activities, progress, and behaviour, tracking student activities, and collaborating with colleagues within student care and from various sectors to support students with specific needs.

As a Student Care Facilitator, he/she builds rapport with parents and serves as the first point-of-contact for parents in all matters related to the child. The ideal candidate is proactive and pre-emptive, striving for an incident-free and accident-free student care centre.

The Student Care Facilitator is also responsible for adapting and implementing age-appropriate lesson and activity plans, and demonstrating excellent interpersonal and collaborative skills. He/She approaches classroom and behaviour management with patience and a positive attitude.

A passion for working with children, strong organisational skills, and the ability to adapt to diverse needs are essential for this role.

Critical Work Functions and Key Tasks

Classroom Management

• Create a safe, stimulating, positive, and supportive learning environment in the classroom
• Supervise and guide students during routine transitions
• Establish clear expectations and rules for behaviour in the classroom and consistently enforce them
• Foster and maintain integrated and inclusive student care environment in which students with varying abilities and needs (including hearing loss and mild to moderate SEN) play and learn together
• Foster positive relationships with students, promoting a nurturing and inclusive environment
• Foster a positive and inclusive classroom environment that prioritises the needs, interests, and well-being of the students
• Utilise various strategies and techniques to address and prevent challenging or negative behaviour, including positive reinforcement, redirection, and conflict resolution
• Take a child-centric approach by actively listening to students, respecting their opinions, and recognising and valuing their individual differences and strengths

Behaviour Management

• Monitor and manage student behaviour, addressing any disciplinary issues promptly and in accordance with center policies
• Use effective communication and conflict resolution skills to promote a harmonious environment
• Provide guidance and support to students in developing their social-emotional skills and positive values
• Acknowledge appropriate behaviour and address students' inappropriate behaviour using positive reinforcement strategies
• Manage classrooms and students in line with established classroom and behaviour management strategies
• Adopt the Positive Behaviour Intervention System (PBIS) for overall student and classroom management
• Use positive behaviour techniques to reinforce good behaviours

Parent Communication and Management

• Serve as the primary point of contact for parents and effectively builds positive relationships.
• Regularly communicates with parents and share updates on students' progress, address concerns or issues, and collaborate with parents for the best possible care and support.

Daily Programme & Scheduling of Daily Class Activities

• Maintain a structured daily schedule with engaging activities, minimising unstructured downtime
• Plan and execute lessons and activities for holidays and ad-hoc full-days
• Incorporate both indoor and outdoor activities to provide a well-rounded experience
• Provide basic academic support and supervise homework completion daily
• Provide weekly spelling practice
• Monitor and evaluate the effectiveness of program activities and make improvements as necessary

Administration & Documentation

• Maintain accurate records and documentation related to student attendance, activities, and incidents
• Collate attendance and activity consent/registration responses; follow-up on non-responses
• Keep track and follow-up closely on the minimum attendance requirements and absence documentation of students on the financial assistance schemes
• Work closely with the Centre’s admin team to mitigate potential attendance and documentation issues
• Timeliness in all administration, documentation and processes

Professional Development

• Attend regular staff meetings and participate in professional development opportunities to enhance knowledge and skills
• Attend trainings, courses and refreshers for necessary skills and certifications:

1. WSQ Student & Youth Care
2. Standard First Aid, CPR, AED
3. Food & Safety
4. Environmental Control Coordinator (ECC) Training
5. Certificate in Student Management
6. Certificate in Social-Emotional Learning
7. Other Internal Trainings
8. Other External Trainings
9. Curriculum/Programme Trainings

• Stay up-to-date with industry trends and best practices in Student Care
• Continuously improve classroom strategies based on feedback and reflection

Setting Routines and Expectations

• Clearly explain, consistently remind, and regularly encourage children to follow and practice centre-wide routines, rules, and expectations
• Ensure Centre-wide routines, rules, and expectations are displayed in a manner that is easy to see and understand

Collaboration with Various Stakeholders

• Build positive relationships with parents and stakeholders through strong communication and interpersonal skills
• Collaborate with other staff members to develop and implement effective strategies and interventions for students with specific needs or challenges

Education, Skills, and Competencies

Education and Experience

• Minimum requirement – Diploma Graduate
• Preferably with teaching qualification or at least 1 year of relevant experience as a Student Care Facilitator/Teacher in a school-based Student Care Centre
• (Bonus) Completion of WSQ Introductory Student Care Course offered by Ngee Ann Polytechnic
• Experience working with children between the ages of 7 to 14

Technical Skills and Competencies

• Classroom & Behaviour Management Skills
• Lesson Planning & Evaluation Skills
• MS Office Skills
• Familiarity with hearing aids, FM transmitters and other related technology
• Familiarity with relevant educational tools, resources, and technology
• Proficient in using software and online platforms for documentation and communication purposes

Generic Skills and Competencies

• Demonstrate a passion for working with children and promoting their overall well-being and development
• Exhibit patience, empathy, and understanding towards students and their unique needs
• Display strong organisational and time management skills to effectively plan and coordinate activities
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Ability to meet deadlines
• Ability to work effectively in a team-oriented environment
• Adaptability and flexibility in managing diverse and changing needs
• Problem-solving and conflict resolution skills
• Demonstrated professionalism and a strong work ethic
• Ability to multi-task and prioritise responsibilities
• Attention to detail and accuracy in record-keeping
• Ability to work independently with minimal supervision
• Patience, sensitivity, and inclusivity awareness
• Basic knowledge of health and safety practices
• Good problem-solving and decision-making skills
• Continuous commitment to personal and professional growth

Summary Benefit :

• Salary: UP to $3000
• Location: Islandwide (Multiple Headcount)
• Work Days: 5 Days, Office Hours
• Benefits : AL, Medical, AWS, and Variable Bonus

Job Description:

• Answer phone calls, file documents, and check/print emails.
• Handle administrative work & process of PO/DO/Invoicing.
• Arrange shipments and ensure smooth delivery.
• Assist in compiling catalogues and presentation slides.
• Provide quotation extensions to clients.
• Coordinate with suppliers and clients for samples and catalogues.
• Collaborate with project team and report to Sales Manager for daily tasks.

Requirements :

• Min 0 - 2 yrs experience
• Candidate with retail / telesales / sales administration / familiar with billing duties will have added advantages
• Candidate with no work experience are welcome to apply!
• Immediate Starter will be an advantage

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Key Responsibilities

• To work as part of a project team to support control system projects;
• To generate and manage engineering documents, drawings and specifications from vendors/customers;
• To monitor project resources, budget, schedule, scope of work and adhere to milestones;
• To provide engineering support to project team and customers, including field work as and when required;
• To conduct project procurement and vendor management;
• To provide support throughout project life cycle: sales, planning, design, integration and commissioning.
• To provide after sales service support to end-users;
• To work as part of a service team to attend to site service call/contract, on-site trouble-shooting activities, etc.;
• To fulfill any other duties as and when assigned by management

Responsibilities

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering; Experience in Marine Safety / Refinery / Petrochemical Industry preferred.
• Entry level will be considered. Salary will commensurate in accordance to experience
• Good command of English and computer literacy;
• Strong customer relations skills, good team player and excellent communication skills;
• Knowledge with MS Office, AutoCad 2017 and above preferred;
• Experience in Programming Logic Controllers (PLC), Instrumentation and Control Systems design is an added advantage.
• Experience and knowledge in Fire and Gas Detectors and System is an added advantage.
• Must be able to withstand work pressure and customer's demand.
• Must be highly independent and resourceful.
• Must possess integrity and drive.
• Possess a valid class 3 driving licence is an added advantage

Main Responsibilities

• Support and assist the nurses in the delivery of nursing care in the wards and helps to maintain a clean, safe and comfortable environment for them.
• Execute ADL tasks eg feeding, showering, transferring, pottering of residents in the ward.
• Take on responsibility of ward safety and cleanliness in wards.
• Assist in therapy and Social activities.
• Support Volunteers coming to do activities with residents.
• Perform simple assessments of resident’s well being and clinical status (vital signs measurements) under supervision of Nurses and MSW/ Care coordinators.
• Help Care coordinators to manage the residents’ activity calendar.
• Attend to needs of the residents.
• Accompany residents for their outing trips.

Main Requirements

• Certificate in basic nursing care is advantageous.
• Preferred shift can be given, subject to discussion upon offer.

3 Clinic Assistants needed for medical clinic in Aljunied. Can commence work immediately.
Basic salary $2,000 - $5,000 depending on relevant experience and skillset.

Flexible work schedule - Full time or Part Time.

Interested candidates please WhatsApp your resumes and biodata to 87472288 for interview.

You will manage the internal communications from IT to end users in Singapore and APAC region and participate in the project to well manage stakeholders to promote bi-directional communications between IT and end users.

You will work as a good communicator and presenter to the stakeholders from not limited to own department but end- user department, security, operation, business application team, vendors and Japan Head Office.

Job Responsibilities:

• Establish internal communications strategy in conjunction with senior managements.
• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.
• Plan, edit and write content for a variety of internal communications mediums, such as a portal site and email.
• Respond to feedback from end users and liaise with system owner team for them to keep connected with end users.
• Plan, develop, implement, and monitor the efficiency of the internal communications processes.
• Understand and analyse the end user impact/benefit of IT solutions and express them in layman’s terms and organized manner.

Job Requirements:

• 3+ years of experience in internal communications, corporate communications, or related field.
• Good understanding of MAS, JFSA or APAC countries regulators’ technology risk guidelines or mandates would be valuable.
• Possess the confidence to deal with senior management and explain communication techniques to them.
• Willing to take an ad-hoc project as necessary.
• Prior working experience in multi-national company collaborating with stakeholders from different countries.
• Possess strong and assertive verbal, written communication skills and presentation skills.
• Good interpersonal and relationship-building skills.
• Creative ability to devise communication strategies with IT, especially web media and video means of communication.
• Good and collaborative attitude to work as a professional in a team.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Solid problem-solving and time-management abilities.
• Work Location: One@ChangiCity