Total 199 Senior Executive level Customer Service job vacancies in D14 Geylang, Eunos

Job Description:

- Respond to call and email

- Capture client information and problem into the helpdesk system

- Escalated case to engineer base on SOP(standard operating procedure)

- Follow up case status with engineer and client on call or in email

Job Requirements:

- Able to communicate in a clear manner

- Proficient in Microsoft Word and Excel

- Able to handle calls with professionalism and patience

We are seeking a customer-focused individual to join our team as a Customer Service Representative for our Leather Goods, cleaning and restoration services. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Customer Service Executive

Provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out.

You will help identify client needs, present and answer questions about our products and services and recommend solutions.

A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Job scope and Responsibilities

Manage customer enquiries, process orders, take pics of customer items, stock inventory and follow up on delivery datesProvide accurate information (e.g. share and explain on leather expertise services and descriptions, product features, pricing and after-sales services. Be a knowledge leader on leather care and maintenance)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing of services

Cross-sell or upsell services and products

Greet and direct customers

Coordinate with backend and craftsmen to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Sales Manager

Stay up-to-date with new products/services

Understanding of the retail sales process

Familiarity with consumer behavior principles

Knowledge of inventory stocking procedures

Meet and achieve sales quotas as a team

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Helpdesk Ops Support Executive. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

JD - RESPONSIBILITIES

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

To submit your application, please apply online or share the updated cv to khalid@aven-sys.com. Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

The Sales Support Executive will support the sales team on meeting the needs of corporate customers including:

· Provide excellence in customer service and a first point of contact for client inquiries and concerns

· Prepare sales quotations for customers and administrative support to sales team

· Processing and monitoring of customer orders

· Perform systematic forecasting of usage for assigned clients / products

· Preparation of sales related documents such as contracts, quotations, presentation slides, etc.

- Assist with deliveries by preparing D/O, shipping documents and liaising with freight forwarders

· Any other sales related duties as assigned by Management

The candidate should have the following:

· Service mentality; a service oriented attitude will be pivotal to success in the role

· Mature, meticulous individual with attention to details and a logical mindset

· Experienced working with standard Microsoft Office Applications

· Experienced with popular ERP system will be a plus

· Conversant and good written English

· Maturity, ability to take constructive feedback and learn new skills

· Team player

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Handle on screen and backend livestreams

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to appear on screen

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm

Responsibilities:

• Support sales team in job processing and coordination of orders
• Issue job tickets and related documents
• Liaise with sub-contractors and customers to meet delivery schedule
• Coordinate internally with operations department to ensure customers requests are met in time and accurately
• Provide admin support to management

Requirements:

• “A” level / Diploma and above
• Able to work independently & a good team player
• High initiative, hardworking and willing to work long hours
• Speedy, responsive and like working in a fast moving environment
• Training will be provided for selected candidate without relevant experience
• Experience in printing industry an added advantage
• Proficient in MS office

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Job Type: Full-time

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Cell phone reimbursement
• Employee discount
• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

· Installing new air conditioning systems in residential, commercial, or industrial settings.

· Performing routine maintenance checks to ensure the efficient and proper functioning of air conditioning units. This may involve cleaning filters, inspecting components, and checking refrigerant levels.

· Diagnosing and fixing issues with malfunctioning air conditioning systems. This includes identifying and replacing faulty components, repairing leaks, and troubleshooting electrical problems.

· Conducting tests to evaluate the performance of air conditioning systems, ensuring they meet safety and efficiency standards.

· Adhering to safety standards, regulations, and industry guidelines to ensure the proper and safe operation of air conditioning systems.

· Identifying and resolving issues related to air conditioning systems, both mechanical and electrical, through systematic troubleshooting.

· Any other ad hoc task assigned by superior or management.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

Roles & Responsibilities

Main Duties and Responsibilities

· Handle calls and emails in a timely manner by providing necessary information required by customer

· Respond to customer's queries with the aim of achieving first call resolution

· Liaise with customers and contractors on on-going projects

· Support the engineering team in various activities and documentations

· Coordinate with different departments such as engineering teams to ensure smooth operations

· Perform total account management such as preparing quotations, billings, and payment collections

· Handle and monitor service reports such as issuance and proper encoding

· Perform other administrative works that may be assigned from time to time.

Qualifications

· Excellent in verbal and written communication skills

· Good team player with proactive attitude

· Able to work independently in a fast-paced environment

. Must be able to multi-task and work under pressure

. Able to work 5.5 days.

Job Scope

• Attend to Incoming calls
• Process Quotation, Sales Order, Payment
• Check payment status and update in system
• Update customer on delivery date or revised schedule
• Ensure that all orders are acknowledged, and all orders are executed timely
• Provide accurate, valid and complete information to customer be it Sales Order or Shipping document
• Process rejects on quotation or shipment to customer
• To meet on time delivery as per delivery commitment
• Keep records of customer interactions, process customer accounts and file documents
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• To prepare and update report
• Attend meeting when required
• Willing to assign to any other task when required
  
  Requirements and skills
• Diploma in Supply Chain/Business/Production/Manufacturing
• Minimum 2 years experience in customer service or planning or buying
• Knowledge & have experience in MS Office and ERP systems would be preferred
• Able to communicate and write well
• Able to think fast and is solution oriented
• Must be team player
• Ability to multi-task, prioritize, and manage time effectively

• Generate new clients and maintain existing clients
• Handle customer’s enquiries
• Liaise with internal and external departments to ensure client’s requirements is met
• Prepare costing, tenders, proposals and quotations
• Maintain updated record of business transactions with clients and suppliers
• Responds to client’s complaints and feedbacks
• Provide after sales/technical support to clients
• Ad-hoc duties as assigned

Requirements:

• Proficient in MS Office Applications
• Min. 2 year of related work experience
• Working Hours: Mon-Fri (8.30am – 5.30pm)
• Location: Tagore
• Salary: up to $4500 + Transport Allowance + Mobile Allowance
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Position: Customer Service and Sales Executive (Operation Department)

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up calls.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Responsible for researching, developing marketing opportunities, and planning and implementing new sales plans.

10. To support any ad-hoc project assigned by Management.

You may require covering weekend event, training or exhibitions with allowance or off-day.

Requirement:

* Proven work experience as a sales and marketing executive.

* Knowledge of modern marketing techniques.

* High-level communication and networking skills.

* A passion for sales

* Understanding of commercial trends and marketing strategies.

* Strong communication skills and interpersonal skills.

* Good command of English (written and spoken).

* Good Personality, self- motivated & Independent

* Must be Computer literate (Microsoft office)

* Ability to work well under pressure, hands on and self-starter.

* Able to muti-tasks and work in a fast-paced environment.

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome!
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans