Total 137 system analyst job vacancies in Customer Service category in 43 New Scotland Avenue

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. 

Who we’re looking for:

In this role, you will use your technical knowledge to assist staff with level 1 IT support tasks.

You will be responsible for answering incoming calls from across the business and will triage and resolve basic IT tickets submitted through the company’s service desk portal.

Customer satisfaction will be your top priority! You will report to the Technical Support Team Leader and join an energetic team of Service Desk Analysts/Technical Support Engineers.

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What you’ll be doing:

• Answer calls to the internal Technical Support phone line.
• Troubleshoot and resolve level 1 IT issues.
• Escalate tickets to the level 2/3 IT support staff when required.
• Triage tickets submitted to through the company’s Jira Service Desk portal.
• Windows and Mac desktop support.
• Provision new hardware.
• Imaging of laptops
• Software installations.
• Monitor servers and core applications.
• Work on a rotating roster between 7am and 7pm.
• Occasional after hours or weekend work may be requested.

• Qualification in IT is preferred.
• Minimum experience in Technical Support.
• Active Directory
• Office 365
• Microsoft Exchange
• Windows 10 and Mac OS
• Windows Server
• Basic network skills
• Customer Service

• We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.
• We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.
• We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

· Envisioning and preparing the Bank’s futures information systems

· Partnering and supporting core banking flagships and transverse areas in their large scale development projects

· Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Our organization

Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.

Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.

We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.

We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.

Position

In a challenging and multicultural environment, we seek a DevOps Support Analyst to join our ISAP/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support L1/2, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

o Jenkins, Maven, Nuget, SonarQube, Jira and Nexus

o Versioning control systems: Git , AzureDevOps|TFS and SVN

o SQL scripting (SQL Server or Oracle are preferred)

o JIRAplatform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Job Scope:

Preferably specialized in IT , who is willing to learn and support new skills and technology as required by business.

Handle day-to-day service requests and attend to user to solve reported IT issues stated below within the stipulated SLA .

1.Servers Administration i.e. Windows Server from version 2003 and above a. Patching and Troubleshooting

b. Support user account administration in AD

c. Test and implement security patches for operating systems, servers and network devices and stay updated on vulnerability trends and threats

2.Firewall Administration i.e. FortiGate FG201F

a. Policy management / Best practices

b. Patching and Troubleshooting

3. Rack Management

4. DMZ Administration

5. SSL Certificates Administration

a. Netrust / Entrust Portal

b. Renew, Revoke certificates

6. WiFi Administration i.e Ruckus WAP 550 and ZoneDirector

a. Patching and Troubleshooting

b. Monitoring and finetuning for optimal performance

7. Switches Administration i.e. Cisco Switch 9200

a. Stacking and VLAN

b. Patching and Troubleshooting

8. UPS Administration i.e APC

9. Office 365 Administration

a. Account administration in Azure AD

b. Exchange Online, Sharepoint Online, Teams etc

c. Intune Manager

10. Trend Micro Apex One Administration

11. IT Assets inventory

a. Track and Update

b. Maintain adequate IT documentations and keep up-to-date inventory of servers and network equipment.

c. Assist in decommissioning and disposal exercise of network devices

12. Backup and Recovery i.e. Backup Exec and Veaam software

a. Tape backup

b. Files/VM Restoration

c. Tape Quarterly Restoration exercise

13. Liaise with vendors on servicing / installation / network cabling work

14. BCP support for offsite recovery exercise (documentation provided)

a. Windows 2003 Server OS and Windows XP client

b. Stakeholding application

c. Perform and participate in execution of Disaster Recovery Plan

15. CDN Administration i.e Cloudflare (basic but will be trained)

a. DNS record / WAF etc

16. Work together with the onsite desktop engineer to solve or troubleshoot or assist when required

17. Attend to service tickets in Zendesk System

18. Provide ad hoc on-site or remote end-user technical support to remote users and subsidiaries.

19. Analyse critical logs, investigate and troubleshoot technical issues.

20. Any adhoc work related to Infrastructure.

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospitals will be an exciting and innovative health campus providing a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, Tengah Health Campus offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital. Join #TeamTengah #TengahHealthCampus

Senior Manager/Assistant Director, Clinical Service Planning and Governance

Job Function: Administration

Institution: Tengah Health Campus

Key responsibilities:

The Assistant Director/ Senior Manager will be responsible for the overall functions of the clinical governance and quality assurance of Tengah General and Community Hospitals. In this role, you shall oversee the management of quality improvement training and programmes, review and update relevant strategies, policies and procedures, regulatory compliance, and accreditation.

1. Support the hospital Chairman, Medical Board in the strategic and clinical planning process including conducting Horizon Scanning, SWOT Analysis, Collaborative Benchmarking to establish and define the Medical Strategy and Clinical Service Plan, New models of care, patient journeys and care access.
2. Support in the establishment, translation the hospitals Key Focus Areas and Identified Strategic Initiatives, in collaboration with Clinical Heads, Clinical Directors and Chairs of Clinical Committees.
3. Lead the patient safety hospital planning workstream and support other hospital planning workstreams as required.
4. Interface with clinical teams and support departments to define and set up work processes in the new hospitals to ensure that operational and patient flow is optimized within the clinical service’s philosophy.
5. Work closely with clinical teams (Doctors, Nurses and Allied Health Professionals) on establishing required initiatives for clinical governance and performance monitoring.
6. Design and formulate Clinical Governance Frameworks that will ensure accountability, uphold patient safety standards, and advance clinical quality in the Standards of Care.
7. Ensure the hospital meets MOH licensing requirements and MOH ESS Standards and oversee the hospital licensing application and process.
8. Develop the hospital quality improvement and quality assurance framework and to build up hospital capabilities in QI .
9. Coordinate and support credentialing of specific and core clinical privileges.
10. Coordinate clinical quality activities and ensure that clinical forms and processes are in accordance to standards.
11. Support clinicians’ training administratively and provide logistic support for in-house courses and workshops.
12. Co-ordinate cross-cluster QI and patient safety related activities. Work closely with other divisions of Medical Affairs to ensure safe practices. Prepare papers for presentation at various Committees at hospital and cluster level.
13. Any other tasks which may be assigned from time to time.

Job Requirements:

• Basic degree from a recognized institution. A degree in Healthcare, Business Management or in STEM (Science, Technology, Engineering and Mathematics) is preferred.
• At least 15 years of relevant working experience, with experience in secretariat and project coordination works; Candidate with more experience can be considered for a senior position.
• Excellent analytical, communication and problem-solving skills.
• Possess practical knowledge of hospital operations and clinical processes to identify innovative opportunities.
• Expertise in quality improvement tools.
• Exceptional interpersonal and people management skills; and Positive, motivated, and able to perform under pressure.

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Job Description:

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage Medical Tier 2 and Tier 3 patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Requirements:

• Holds a degree (preferably in health related discipline)
• Possess working experience as Allied Health Personnel with 3-5 years of experience
• Good knowledge of various community services and support in the community setting will be an advantage
• Good team work, positive and energetic, and able to work independently
• Strong communication and social engagement capabilities especially with older adults in the community.
• Strong organisational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Able to converse in local languages is preferred
• Willing to outreach to community on weekends

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

IT Support Analyst



UE07 £39,347 – £46,974 per annum

ISG / Applications Directorate / Production Management

Full time, 35 Hours per week

Open-ended contract

We’re currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world’s leading universities. The role involves helping to support a variety of applications and offers a competitive salary of £39,347 – £46,974pa. This role offers a hybrid working pattern, with weekly anchor days worked on-campus in Edinburgh and the rest from home. The team would prefer full-time working hours (35hrs per week), but are committed to offering flexibility, so part-time hours or other flexible working options, i.e. compressed hours or staggered start/finish times, will be considered.



What we can offer you:

A competitive salary of £39,347 – £46,974 per annum.
A friendly team and chance to be part of a world-leading centre of academic excellence providing production support to contribute to the wide range of services and applications that support our students and staff.
Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
Highly competitive defined-benefit pension scheme with a substantial employer contribution
A range of flexible working options to help prioritise work/life balance
A day of paid leave annually for your chosen volunteering activity
Access to excellent online learning and a Staff Scholarship fund
Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.



What the job involves:

Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (E.g.: Tribal SITS)
Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.

This position is part of a new support team formation for the new strategic program, named LOANSCAPE. It is multiyear program which targets to:

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built and supported in Paris and in Singapore.

Scope of Work

Manages user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Knowledge of corporate and investment banking products. Nice to have some structured finance product knowledge e.g. syndications.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Good knowledge of DevOps
• Excellent analytical skills
• Excellent oral and written communication with focus on user needs.
• Ability to multi task and manage stress while maintaining empathy for end users.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

As Assistant / Care Coordinator (Primary Care Partnerships) in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Perform patient selection, patient counselling, appointment consolidation and referrals from NUHS hospitals to NUHS primary care partners
• Provide training and develop workflows for hospital departments to support them in the right-siting efforts
• Support the continuing care of patients in the community
• Facilitate the transition of patients from polyclinic to NUHS GP partners
• Enter data into database for tracking
• Engage patients for health promotion activities and participation in NUHS or national initiatives as and when required
• Perform any duties as assigned by supervisors and HOD

Job Requirements

• Possess a Diploma / Degree (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

NUHS Data Analytics & Insights (DAI) team under Group Care Plan Ops support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team develops innovative analytics solutions and derives actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

This is a business analyst role where you will play a critical role in overseeing and driving the successful execution of data-related projects, and bridging the gap between complex healthcare data and actionable insights. You will collaborate with cross-functional teams, stakeholders, and data specialists to ensure project objectives are met, timelines are adhered to, and deliverables are of high quality. Your expertise in project management methodologies, data processes, and team coordination will contribute to the effective and efficient implementation of data initiatives that improve patient outcomes, operational efficiency, and organizational effectiveness. You will also be responsible for transforming raw data into meaningful information, collaborating with various stakeholders to ensure accurate and efficient data interpretation, analysis, and reporting.

Responsibilities

• Undertake project management responsibilities to oversee data-related initiatives and ensure they meet established timelines and deliverables.
• Drive the development of analytical solutions to generate actionable insights, supporting decision-making, planning, and resource allocation in alignment with NUHS priorities and goals.
• Facilitates collaboration among cross-functional teams, manages stakeholders and ensures the successful implementation of data initiatives that improve patient care, operational efficiency, and organizational effectiveness, in compliance with data privacy and security regulations
• Collaborate with data teams and stakeholders to extract, interpret, and creatively visualize data. Transform raw data into meaningful information, ensuring accuracy and efficiency in data interpretation, analysis, and reporting.
• Develop, maintain, and enhance interactive dashboards using tools like Tableau.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or equivalent work experience.
• At least 5 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions, and manage multiple priorities.
• Possess can-do attitude and work independently in ambiguous situations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.
• Familiarity with healthcare setting is a plus.

Overview

The Centre for Innovation in Healthcare (CIH), is a one-stop hub with the goal of facilitating clinical adoption of practice changing innovations for public good and global impact. CIH achieves this goal by complementing other partners in the innovation ecosystem.

By virtue of CIH being part of National University Health System, CIH leverages its core assets of patients, healthcare professionals, and health datato progress innovations in their innovation journeys.

The Innovation Manager will run exciting innovation projects at various stages of the healthcare innovation journey, to progress them towards the final goal of deployment and clinical adoption of the innovation. You will also be the first point of contact to manage new interest to engage CIH services and also lead initiatives and events to support CIH’s goal.

You will work closely with a diverse team comprising project managers, clinical research coordinators (CRC) and business managers to provide the support for our healthcare innovators to achieve CIH’s goal.

Job Respnsibilities

• Drives selected innovations towards deployment and adoption in NUHS hospitals, clinics and healthcare community
• Works closely with CIH team to manage external and internal innovators interested to conduct usability trial studies, clinical trials or Health Technology Assessments (HTA) in NUHS hospitals, clinics and healthcare community
• Works closely with CIH Clinical Research Coordinators (CRC) to be responsible for end-to-end management of the projects
• Assists in forging of new partnerships or maintain relationships with CIH healthcare ecosystem partners to support CIH innovators
• Works closely with CIH team to strengthen engagement of our healthcare ecosystem partners through organisation of CIH events or implementation of new initiatives
• Assists in ad-hoc innovation events and projects

Job Requirements

• At least Bachelor of Science or equivalent. Other qualifications in Business or Entrepreneurship preferred.
• Minimum 5 years of working experience with at least 1 to 2 year of relevant experience in healthcare innovation activities
• Excellent interpersonal and communication skills
• A strong team player
• Have keen interest in health technology innovations
• Able to work in a complex organisational environment, with a need to balance expectations of multiple stakeholders.
• Able to multi-task and adapt to a fast-chainging environment
• Possess strong problem solving skills
• Able to tackle complicated research, regulatory and contractual issues independently
• Proficient in I.T. systems and MS Office applications

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Job Description:

· Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP). This includes patients right-sited from hospitals or other healthcare institutions.

· Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.

· Enrolment of patients into My Health Map and outreach to patients to complete preventive health interventions.

· Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.

· Participate in committees or projects to improve care processes related to preventive care or chronic disease management.

· Promote health screening and wellness to the patients through care planning and coordination of care in the community.

· Perform any other administrative duties as assigned by supervisors.

Requirements:

· Possess a Diploma (Preferably in Health or Social related)

· At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)

· Strong communication and personal engagement capabilities of older adult in the community

· Able to multi-task and work independently and as a team

· Strong organisational, coordination, interpersonal and communication skills

· Able to respond to common inquiries or complaints from doctors, staff and patients

· Proficient in Microsoft Office

· Able to converse in local languages and dialects is preferred