Total 1,400 system analyst job vacancies in Customer Service category in Malaysia

Has experience in middleware administration in large enterprise environment that support mission critical systems

Candidate must be a hands-on and experienced worker who can deliver the work immediately or with less supervision

(a) At least 6 years of working experience in managing or maintaining Microsoft Windows, Oracle Solaris/Unix and/or Redhat/Linux Server in a virtualised environment such as

VMware or Hyper-V, with Internet and Intranet Web Applications.

(a) At least 6 years of working experience as MS SQL Server Database Administrator, including 1-2 year of experience with clustered database environment and supporting high availability. Exposure to other database platform such as Oracle DB, MongoDB and Maria

DB will be advantageous.

(a) At least 6 years of working experience in mainframe infrastructure administration specialising in z/OS, CICS, Mainframe network or good working knowledge in Enterprise Storage and related software (e.g. EMC TimeFinder, SRDF, CA1), USS, MQSeries and

Automated Operations Software (e.g. CA-ESP, CA-Dispatch, CA Solve, CA-NetMaster)

(b) Possess a strong understanding of security practices in server, database, and network is

important.

(c) Relevant technical certifications in the administration and troubleshooting of the

following products will be advantageous:

i) Microsoft Windows Server

ii) Redhat (Linux) Server

iii) VMware Hypervisor

iv) Microsoft SQL Server

v) Oracle DB Server

vi) CISCO Networks

vii) Checkpoint Firewall

viii) Palo Alto Networks Firewall

(d) Good Project Management experience and skills.

(e) Certifications in IT Project Management will be advantageous.

(f) Self-motivated, dedicated, committed and resulted-oriented team player with strong

initiative, ownership and possess good inter-personal and analytical skills.

(g) The candidate shall be required to perform some or all of the following duties according

to the area he/she is assigned to support:

i) Assist in the management of Operations, Service Levels and Contract Administration

of the technologies and infrastructures deployed by the Board.

ii) Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup

and Recovery Management and Security Management.

iii) Provide governance on the service provided by the Service Provider.

iv) Manage the escalation processes and perform service recovery for incidents that

directly impact services or users.

v) Conduct internal security reviews and assist in internal and external audits.

vi) Support user projects involving infrastructure acquisitions and evaluations.

vii) Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

viii) Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

ix) Continually exploit technological advancements or new processes to improve on the

robustness, performance or resilience of existing operations and services.

Job Title: IT System/Business Analyst- Oracle CC&B (Customer Care & Billing)

Duration: 24 months

Key Responsibilities:

System/Application Design Review:

Review system/application design specifications to ensure alignment with project objectives.

Technical Assessment:

Conduct thorough technical reviews and assessments to identify potential issues and areas for improvement.

Script and Module Development:

Collaborate with the Authority’s appointed contractor(s) to develop ad-hoc scripts and modules as per Service Request requirements.

Test Facilitation:

Facilitate and support System Integration Test (SIT) and User Acceptance Test (UAT) processes to ensure system functionality and user satisfaction.

Audit Support:

Assist in facilitating and supporting audits conducted by the Authority’s appointed auditor(s) on the system.

Source Code Review:

Understand and review source codes from vendor(s) for deployment, ensuring adherence to best practices and standards.

Technical and Project Management Support:

Provide technical and project management support, including managing daily operations, continuous system review for improvement, and ensuring contractor compliance with Authority’s requirements.

IT Application System Management:

Manage, maintain, and test IT application systems to ensure efficient operation and functionality.

Stakeholder Collaboration:

Collaborate with business stakeholders, external parties, ICT providers, and government agencies for system operational and maintenance works, as well as for new initiatives/enhancements.

Advisory Role:

Provide advisory support and guidance to team members on the development of IT solutions to meet business and Authority’s needs.

Documentation and Progress Monitoring:

Manage and maintain IT process documentation, track technical documentation, and monitor project progress.

Audit Coordination:

Coordinate and facilitate audit reviews conducted by parties authorized by the Authority.

Project Deliverables Review:

Review project deliverables (e.g., monthly project reports, test plans, test reports, application design/code) to ensure completeness for acceptance.

IT Operation Support:

Provide IT operation support for both on-premises and cloud operations.

Compliance Management:

Ensure project delivery compliance with relevant policies and guidelines, and identify and close any compliance gaps.

Qualifications:

At least 3 years of experience as an IT System/Business Analyst.

Strong knowledge of Software Development Life Cycle (SDLC) methodologies.

Proficiency in requirement gathering, analysis, business process mapping, and preparing business requirement specifications.

At least 3 years of experience in Oracle CC&B (Customer Care & Billing) software development/architecture or equivalent experience in the Oracle technical stack.

Experience in Azure Cloud platform.

Flexi Care Inc The person provides daily, ongoing guidance and support to members of the Client Communications team, particularly in relation to the effective use of the procedures relating to the organisation’s client management software (Sandwai). There will also be close collaboration with other teams including HR representatives, care managers, IT advisers and the finance team as well as contact with support workers who provide direct services to clients in the field. This person will be a member of the Innovative Solutions Committee. The individual in this role reports to the Office Manager.  Benefits Public Benevolent Institution (Charity) Salary Sacrifice Task & Responsibilities Implements and develops operational procedures, processes, standards and policies in relation to the organisation’s customer service practices. Leads, directs, provides feedback and coaches team members on effective work practices relating to customer experience and the use of Sandwai (CRM). Liaises with other organisational departments to optimise operational efficiency and rectify systemic customer service issues. Identifies underlying issues that may be limiting customer satisfaction. Analyses and redesigns processes, and monitors results in order to improve customer service quality. Maintains customer satisfaction by gathering and analysing actionable insights and offering solutions. Interacts with customers on more complex matters to quickly resolve escalated complaints. Oversees the preparation of work schedules to respond to employee availability and expectations, and to minimise customer inconvenience and complaints. Works within the philosophy, mission and values of Flexi Care Inc. and complies with principles, policies and procedures, specifically in relation to the industry Code of Conduct. Take responsibility for one or more administrative functions (as directed). Relieve other members of the team (if required). Seek guidance on issues outside of the scope of personal expertise. Qualification & Experience Essential At least two years’ experience in a similar role Tertiary Qualifications (Bachelor Degree or higher) in a business or related discipline Professional phone manner & superior communication skills including very good listening skills. Leadership and coaching skills Strong problem-solving and analytical ability Proficient in the use of Microsoft Office Suite including advanced skills in Excel. No criminal convictions Desirable Competent in the use of the Sandwai software system Knowledge of the home care sector of the aged care industry in Australia About Company Flexi Care Inc. is an independent, not-for-profit charity located in Brisbane’s southern suburbs which has the mission of supporting people over age 65 years to live safely, confidently and independently in their own homes and communities. Salary: $70000-80000 Job Publish: 02-05-2024 Job Expire: 01-06-2024 Please click to View more detail / apply .

Job Description:

• Install and maintain CCTV, Access control, surveillance systems.
• Survey sites for optimal camera placement.
• Troubleshoot and fix equipment problems.
• Perform routine maintenance and updates.
• Respond to service calls promptly.
• Support customers with technical issues.
• Document all service activities accurately.
• Stay updated on industry trends and technologies.
• Collaborate with team members for project success.
• Follow safety protocols on-site.

Job Requirements:

• Degree or diploma in relevant field.
• Experience in CCTV, Access control, surveillance systems.
• Strong technical knowledge.
• Familiarity with troubleshooting tools.
• Good communication skills.
• Attention to detail.
• Valid driver’s license.
• Certifications are a plus.
• Ability to work independently.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950
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EA Personnel Reg No: R23112945

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified

Join a Values driven Organisation with a commitment to Excellence in Education!
Salary: $80,667 to $86,592 p.a. Plus Superannuation
Location: Dandenong


Chisholm is seeking an experienced Service Desk Analyst for our Service, Delivery & Planning business area.
BELONGING & INCLUSION
Chisholm is resolutely diverse and supports applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility, to ensure we can attract the best candidates and accommodate individual needs and working arrangements, even in ways we have not thought of. Our merit-based recruitment practices are founded on building diversity by fostering an inclusive, flexible, and equitable workplace. 
ABOUT THE ROLE
As a Service Desk Analyst, your key responsibilities include:

Providing front-line service to staff and students with responsibility for resolving incidents and service requests, or escalating to

... Click here to view more detail / apply for Service Desk Analyst

About the role
We're looking for a Service Desk Analyst who is passionate about helping the business win. As a member of our team, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues.
We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you.
DuluxGroup is proudly an equal-opportunity employer. Talent is our only criteria. Let us know by emailing if you require any adjustments to the recruitment process so we can support you in presenting your best self. 
Responsibilities
Reporting to the Service Desk Manager/ Lead, this role is tasked with actively contributing to the Service Desk team and delivering first-line support services to the organisation. ... Click here to view more detail / apply for Service Desk Analyst

It’s an exciting time to join the Deskside Support team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver, new digital services to our customers and streamline and automate our business processes. To help us support our AXA colleagues, with the appropriate tools to meet their business objectives, we’re looking for a talented individual with previous experience of working within a service delivery support environment and who thrive on providing first class customer service, to join this growing team.

At AXA we work smart to support the needs of our business. This role is office based meaning you’ll work 100% of your week typically from the Ipswich office but will need to travel to the Haverhill office regularly. You may also occasionally be asked to travel to another office so some flexibility is required.

What you’ll be doing:


Collaborate with the Deskside Support teams across all sites to deliver a high-quality service to our AXA colleagues regardless of location
Incident management ownership and resolution
Support and fulfil requests
Successfully work in a team covering support throughout the working day
Provide daily on-site support at our Ipswich office with occasional travel to other sites
Ensure the new starter and leaver processes are adhered to
Provision of access and general ‘How do I’ queries
Office moves, cabling and asset management
Comply with all Security, Risk and Audit requirements

Job Description:

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status

Skills Required:

• Working experience as a Service Desk Analyst
• Experience on Microsoft Exchange / Outlook,Microsoft Windows

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Presently we have an Infrastructure Support Analyst position

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

4. Experience in AWS

5. Experience in managing DevOps

6. Experience in MEAN Stack

Key Accountabilities:

As part of our team, you will be responsible for the following:

• First-Line IT Support:
• Take ownership of customer incidents or service requests and see them through to resolution.
• Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
• Maintain accurate support tickets and provide daily progress updates to clients.
• Escalation and Client Rapport:
• Escalate incidents or service requests that cannot be resolved by the Service Desk.
• Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service.
• Handle queries and updates professionally, maintaining a high level of customer satisfaction.
• Infrastructure Assistance:
• Assist with infrastructure tasks as needed.
• Ensure user security across all systems.
• Complete service requests promptly.
• Administration and Technical Expertise:
• Manage Active Directory, end-user devices, Office 365, and business applications.
• Demonstrate expertise in IT infrastructure, desktop systems, and business applications.
• Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365.

Skills & Experience:
The successful candidate will exhibit the following qualities:

• Proactivity and Adaptability:
• Thrive in a fast-paced, ever-changing environment.
• Effective Communication:
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-focused attitude with a positive approach.
• Polished telephone manner, active listening, and empathy skills.
• Problem-Solving Abilities:
• Strong diagnostic skills and a proactive approach to resolving issues.
• Collaborative team player who supports colleagues.
• Technical Proficiency:
• Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
• Proven experience in IT infrastructure, desktop systems, and business applications.
• Quality and Consistency:
• Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality.
• Track Record:
• Demonstrated success working in a Service Desk role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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About the Team
Join the Integrated Logistic Support (ILS) team today.
ILS works as part of the Engineering Department to deliver the best products and services to our customers from Technical Supportability through to instructional design and delivery. This is a rare chance to join a collaborative team of logisticians, engineers, technical specialists and analysts.
About the Role
Reporting to the Logistic Support Analyst Team Lead you will be engaged in reviewing requirements, management of Engineering data and design of Support products.
As Logistic Support Analyst , you can anticipate some of your day-to-day tasks to include:

Participating within engineering teams to influence design to ensure ILS supportability outcomes are incorporated;
Contributing to assessments of availability, reliability, maintainability and testability;
Populating and maintaining a Logistic Support Analysis Record (LSAR) database;
Conducting maintenance task analysis;
Conducting level of


... Click here to view more detail / apply for Logistics Support Analyst