Total 164 Customer Service job vacancies in Selangor, Kuala Lumpur, Seremban, Johor

Business Nature: Outsourced customer service @Bukit Indah, Johor 

Working hours:

• Monday - Friday: (8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM) Shifts are based on operational requirements
• Saturday: (8AM -12PM / 8:30AM - 1230PM /9AM - 1PM) 
• OFF: Sundays, and SG-based Public holiday

Salary: Up to RM4500 per month

Job Responsibilities:

• Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.
  Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

• With at least 1-year of experience in customer service
• Preference for candidates with Call Centre experience – Voice and non-voice
• Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)
• Proficient in Microsoft Office
• Swift typing skills

Benefits

• Opportunities for promotion
  
• Professional development

• 職位：行政支援官員。
• 薪資：RM2500-3200。
• 工作地點：Bandar Bukit Jalil, WP Kuala Lumpur。

職位描述
該職位的工作地點將設在位於吉隆坡郊區武吉加里爾鎮的公司總部。
工作
主要工作職責是為業務部門的營運提供行政支援。任務將包括辦公室工作、準備與業務銷售活動相關的文件，例如銷售合約和訂單、開立發票和維護記錄。該職位被視為初級職位，您將向部門主管報告。
候選人
這家招聘公司專門尋找 23-32 歲年齡層的女性候選人。候選人應至少擁有任何領域的 SPM/UEC 或文憑資格。理想情況下，她應該具有 2-3 年類似職位或辦公室相關職位的工作經驗。
要考慮擔任此職位，候選人必須精通英語（口語和書面），並精通國語和普通話/中文。最重要的是，她必須精通 MS Word、Excel 和互聯網應用程式等電腦應用技能。
最重要的是，正在尋找此行政職位的候選人必須確保她能方便地在武吉武吉加里爾鎮工作。
如何申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my
如果候選人希望了解更多有關職位空缺的信息或驗證職位空缺的真實性，請發送電子郵件至： jobs@chrisjac.com.my 或致電 03-77258832。
作為招募流程的一部分，以識別真正的求職者，Chrisjac Recruitment 不會透過 WhatSapp 或任何其他形式的社交媒體管道與候選人溝通

津貼和福利

• 休閒著裝要求
• 事假

• Position: Application Support Engineer.
• Salary: RM 2500-3500.
• Work location: City center (5-day week),Kuala Lumpur.

Our client is an IT technology company, providing integrated solutions and services to predominantly insurance companies, banking and financial institutions in Malaysia and SEA region and North Asia and America. With clear growth strategies and a vibrant success culture, they are now looking to recruit additional skilled IT professional to provide 1st and 2nd line application support role.
Job Responsibilities
This position is working within the technical IT team,who are responsible for building and supporting in-house developed applications used by areas such as product control, P&L production, Reporting and Independent Price Verification among others. your role will be the first line of support for the product control business function.
Key Duties:
*Perform in-house application testing.
*Conduct specification study on customer' requirements.
*Trouble shoot and resolve technical issues related to applications.
*Ensure software bugs and probelms are resolved.
*Documentation of application software for training purposes.
*Perform investigation on software issues reported.
*Provide on-site and phone/email support to customers.
*Attend meeting with customers.
Candidate & skills required
This position will suit a graduate or entry-level candidate with exposure to a heavily regulated environment, ideally financial services.
Ideal candidate must possess a Diploma/degree qualification in Computer Science or IT engineering.
Possess working knowledge of SQL Database,uniVerse and basic network configuration skills.
Experience working in an IT support environment.
Knowledge in Non-life/General insurance business process is an advantage.
Excellent written and verbal communication skills.
Fresh IT graduates are also encouraged to apply.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：應用支援工程師。
• 薪資：RM2500-3500。
• 工作地點：吉隆坡市中心（每週工作5天）。

我們的客戶是一家IT技術公司，主要為馬來西亞和東南亞地區以及北亞和美洲的保險公司、銀行和金融機構提供綜合解決方案和服務。憑藉著明確的成長策略和充滿活力的成功文化，他們現在正在尋求招募更多熟練的 IT 專業人員來提供第一線和第二線應用程式支援角色。
工作職責
該職位在技術 IT 團隊內工作，負責建置和支援產品控制、損益表產生、報告和獨立價格驗證等領域使用的內部開發的應用程式。您的角色將是產品控制業務職能的第一線支援。
主要職責：
*執行內部應用程式測試。
*根據客戶的要求進行規格研究。
*排除並解決與應用程式相關的技術問題。
*確保軟體錯誤和問題得到解決。
*用於培訓目的的應用軟體文件。
*對報告的軟體問題進行調查。
*為客戶提供現場和電話/電子郵件支援。
*參加與客戶的會議。
候選人及所需技能
此職位適合接觸嚴格監管環境（最好是金融服務環境）的畢業生或入門候選人。
理想的候選人必須擁有電腦科學或 IT 工程的文憑/學位資格。
具備 SQL 資料庫、uniVerse 的工作知識和基本的網路配置技能。
具有在 IT 支援環境中工作的經驗。
了解非人壽/普通保險業務流程是一個優勢。
優秀的書面和口頭溝通能力。
也鼓勵應屆 IT 畢業生申請。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

業務性質：外包客戶服務@Bukit Indah, Johor

工作時間：

• 週一至週五：（上午 8 點至下午 5 點/上午 8:30 至下午 5:30/上午 9 點至下午 6 點）班次依營運要求而定
• 週六：（上午 8 點 - 下午 12 點 / 上午 8:30 - 下午 1230 點 / 上午 9 點 - 下午 1 點）
• 休息日：週日及新加坡公共假期

薪水：每月高達 RM4500

工作職責：

• 透過工程師和工程師的呼入和呼出電話處理客戶的詢問。
  管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

• 擁有至少1年客戶服務經驗
• 優先考慮具有呼叫中心經驗的候選人 - 語音和非語音
• 流利的英漢雙語（主要要求，必須會說普通話）
• 精通微軟Office
• 快速打字技巧

好處

• 晉升機會
  
• 專業發展

• 吉隆坡瑪陽斯里路
• 5個工作天
• 高達 RM 4800
• 最低 SPM

工作職責：

• 有效且有效率地識別並解決客戶的疑慮、投訴或問題
• 及時管理呼入和呼出電話

要求：

• 資格：最低SPM
• 能與講國語的同行聯絡
• 至少 1 年相關工作經驗

如有興趣，請寄履歷或Whatsapp至0187633119

津貼和福利

• 事假
• 公積金
• 社會保險協會

• Jalan Mayang Seri, Kuala Lumpur
• 5 working days
• Up to RM 4800
• Min SPM

Job Responsibilities:

• Identifying and resolving customers concerns, complaints or issues effectively and efficiently
• Manage inbound and outbound calls in a timely manner

Requirements:

• Qualification: Min SPM
• Able to liaise with Mandarin speaking counterpart
• Minimum 1 year related working experience

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Personal leave
• EPF
• SOCSO

Summary of the Position

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Responding to potential customers customer via chat, email, or direct messages by using template responses and adjusting them accordingly.
• Use our online platform to monitor and engage with content seen all across social media platforms
• Work with various brands from different industries to detect, review and monitor all kinds of content 
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

• Act as the POC for all things Owner Quality and Cx for site level support on execution of the Program requirements
• Manage the Cx Agent (CxA) and make sure that the CxA deliverables are completed on time and correctly
• Manage the QA team
• Manage the coordination of the transition from L1-3 to L4-5, advising the GC on the equipment delivery sequence to meet the requirements
• Monitor the Cx progress and achievement (tag completion), monitor the Cx escalation process is followed, advise on the state of readiness for the key project milestones
• Identify and escalate any deviation from the program standards
• Identify and escalate any risk to the project
• Provide accurate Cx performance reporting at the project and program level
• Monitor the delivery of the specific Cx execution plan for the project
• Review GC/CxA Cx & QA plans
• Appropriately notify anticipated stakeholders of Cx activities and involve them in key decisions made during the Construction phase
• Attend OAC (Owner Architect Contractor) meetings
• Attend the daily Startup and daily/weekly Cx meetings with the GC and CxA to observe progress and decide upon direction for open issues
• Attend the weekly GC Quality Meeting
• As required, attend site MEP coordination meetings, pull planning meetings, first of kind (FOK) meetings, preparatory meetings, design review meetings and any other project coordinator level meetings
• Participate in Cx Issues Log review, direct the CM/GC and their subcontractors to resolve issues
• Reporting on QCx issues
• Align the GC with the expectations of what the requirements are for the Cx schedule updates
• Monitor the FAT/FWT matrix (to be updated by the GC), participate in FAT/FWT meetings and assist the CxA (as required) to give guidance on what should be FWT/IAWT based on the QCx program

• Oversee day-to-day security operations within the shopping center.
• Implement and enforce security policies, procedures, and protocols.
• Conduct regular security patrols to identify and address potential risks.
• Develop and implement crisis management and emergency response plans.
• Coordinate with local authorities, emergency services, and relevant stakeholders during emergencies.
• Conduct regular drills and training sessions for the security team to ensure preparedness.
• Utilize CCTV systems and other security technologies to monitor the shopping center premises.
• Maintain accurate records of security-related activities.
• Manage access control systems and ensure the security of entry points.
• Issue and monitor access cards for coworkers, tenants, and authorized personnel.
• Review and approve permit to work, including hot work permits, impairment permits, working at height permits, and other safety and security permits.
• Collaborate with internal departments, tenants, and external partners to enhance overall safety and security.
• Foster positive relationships with law enforcement agencies and emergency services.
• Provide ongoing training to the security team on relevant security procedures and protocols.
• Conduct regular performance evaluations for security personnel.
• Conduct investigations into security breaches, thefts, or other incidents, and liaise with law enforcement agencies as necessary.
• Maintain accurate records of security incidents, investigations, and training activities, and prepare reports for management review.
• Assist in conducting internal safety and security audits and firefighting equipment testing.

Ensure that safety and security standard and procedure are put into practice in the most effective and efficient way. Be strong in crisis management and can handle crisis situation. Ensure that our customers can enjoy shopping experience in our area safely.

Your assignment

 Building Business Competence

• Responsible all safety & security for the centre, property, staff and visitors; plan, execute, develop implementation strategy, action plans, procedure, threat assessments, analysis risk and security audit.
• Work together with relevant stakeholder to:
  • support the adaption of local and national requirements to meet safety & security intended level of protection.
  • identify local or country specific safety & security hazards and incorporate preventive and protective measures and programs for these.
  • define the safety & security arrangements needed and ensure those are considered during Tenant Fit Out and design and construction phase of Toppen’s projects.
  • ensure the security operation and systems are developed, designed and installed to meet IKEA requirements. 
  • define and establish the relating operating procedures and be properly connected with the relevant authorities.
  • co-lead the tender for Security Company.
• Take an active role in the design and build-up stage or rebuild of the store to support the implementation of the IKEA safety & security requirements in the following areas:
  • Fire prevention & fire control
  • Emergency evacuation
  • Accident prevention
  • Theft/Fraud; Robbery; Burglary; Crime
  • Emergency Response
  • Natural Hazards
• Build relationship with local authorities to ensure good cooperation.
• Train all co-workers and management of health, safety and security.
• Support with safety & security matters regarding potential operational challenges in the units.
• Get the required Toppen training/onboarding to be ready for all co-workers to create risk awareness.  

    Building Business Competence

• Responsible for developing and implementing crime prevention programs including but not limited to the following: theft prevention, customers & employees; damage to property; threats and extortion.
• Ensure a safe and secure environment for co-workers and customers through training, and national/local legal demands.
• Responsible for the performance of the on-site supervisor and staff of the outsourced security service providers of the centre.
• Ensure that all reports from outsourced companies are executed and sent in appropriate manner and according to agreed timeframes, and the information provided is correct.
• Responsible for initiating appropriate negotiations in case such incidents take place.
• Assist the unit to meet the intended level of Safety and Security by achieving positive results during Sec Check and insurance inspections.
• Co-ordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate action according to the store Emergency Management Plan.
• Ensuring that the company’s standards and rules are fulfilled in fire prevention, intrusion alarm, access control, video surveillance, safety systems.
• Conduct internal safety and security audits, prepare and hold evacuation drills, firefighting equipment testing in order to ensure highest level of safety in the premises.
• Develop and / or update and implement operations guidelines, standards and procedures in accordance with the company’s standards and legislation.
• Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow–up.
• Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.
• Proactively implement measures to reduce the number of S&S related incidents.
• Implement crowd management plan when required.
• Be the initial point of contact when fraudulent activities or unethical behaviors (including but not limited to harassment, co-worker misconduct) are suspected or identified. 
• Manage the S&S function in the store and develop potential successor.
• Responsible for safety & security budget on Opex & Capex.

  Miscellaneous

• Contribute actively in various meetings.
• Lead the operations team in different assignments, working efficient in a matrix organization.

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organisers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall
• Preferably Junior Executives specializing in Customer Service or equivalent
• Full-Time position(s) available

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!