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Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.
The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.
ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.
Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation. They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM. This role is based in ERM’s KL office.
The culture at ERM is hardworking and very team-oriented. Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.
The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.
Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.
This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets
Main Duties:
Official account of Jobstore.
Date Posted:
2024-03-20Country:
Hong KongLocation:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號Responsibility:
Requirements:
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Date Posted:
2023-08-14Country:
Hong KongLocation:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號Responsibilities:
Requirements:
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Do you take pride in solving technical problems and providing excellent customer service?
Our hardworking engineers assist many of the top companies across the globe in a variety of industries, on infrastructure that is vital to their business operations. There are many opportunities to specialize in F5’s diverse catalogue of solutions and become domain specialists in multiple fields. This role opens the door to senior support positions and other career choices at F5. The customer handling skills, combined with the high level of technical expertise this role will teach ASEs are in high demand at F5 and throughout the industry.
Our Opportunity:
We are seeking a dynamic Application Support Engineer, who prides themself as a credible and knowledgeable Enterprise level Support professional. Our ASE team provides remote Technical Support on F5 products to our external customers and partners. An ASE balances multiple active cases which are diverse in scope. An ASE exhibits deep technical competence, analysing data and utilizing a number of troubleshooting tools and approaches to provide effective resolutions to customer’s issues. ASEs maintain effective ongoing communication with our customers and accept ownership of issues until a resolution is delivered.
Day to Day:
What You Will Bring:
Would be excellent if you have:
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Customer Onboarding
Utilizes onboarding templates and checklists and uses judgment within a moderate scope to make modifications to the standard during onboarding based on customers needs and project scope
Uses the 3 Phase Methodology for onboarding:
Phase 1 - Conducts pre-onboarding for key customers
Phase 2 - Kick-off Onboarding: Sets up, facilitates and conducts kick-off meetings for customers
Phase 3 - Continuous Follow-up: Within a moderate scope, follows up with key customers
All Phases:
Communicates effectively, able to translate internal processes to be able to set customer expectations within a moderate scope. Communicates with developed skills in a way that allows the CSM to influence the customer and others.
Able to communicate with customers what other teams at Equinix do and how customers should utilize them
General:
Collects in depth information about the customer, so that the experience is personalized
Proficient in Equinix's processes, policies and escalation paths
Post onboarding, follows up on actions and tasks and understands how these tasks connect to customer's goals
Able to articulate trends for this customer
Able to utilize moderate inquiry (questioning) skills with the customer in order to better understand their business.
Able to use prior information to inquire more deeply about the customer
Adoption and Customer Success Management
Develop, maintain and track progress of a Customer Success Plan within a moderate scope
Drive product and process adoption by understanding customer usage trends of key customers
Able to articulate a moderate understanding of Equinix's products (current and future) and provide customer education.
Collect customer feedback, providing it to relevant teams to improve the customer experience
Proactively identifies feedback trends across customers and drives process improvements for key accounts
Proactively review product utilization and propose potential solutions for key customers
General:
For key customers only, partners with account team for presale discussion to facilitate account growth and gain insight and understanding of the customer
Acts as a customer advocate
Ensure smooth and clear handoff to/from internal teams
Proactively reaches out to customers to touch base (i.e. heath check) on key customers
Accumulate, utilize and distribute methods of best practices, May develop and implement new methods of best practices
Participate in key customer projects, may lead cross functional teams for key customer projects, within a moderate scope
Issue and Escalation Management
Assess issue/escalation to validate, prioritize and progress accordingly
Manage, document and raise visibility of critical escalations as appropriate
Engage key stakeholders as needed to ensure adherence to standard operating procedures, policies/rules/restrictions and when resolving issues and communicating externally with support from management
Identifies process improvement opportunities or plans while leveraging what is already in place
Participate in and/or collects issue post mortem/root cause analysis, to communicate resolution and any improvement plans when required
General:
Main point of contact for the customer providing honest and empathetic support, for CSM managed escalations. Escalates to GEM and functional teams as agreed
Work cross functionally to proactively engage internal colleagues in order to provide ongoing, timely updates and resolutions to the customer within a moderate scope
Provides globally consistent communication
Account Management & Retention
Involved in managing accounts in conjunction with sales and management, including support of order fulfilment and other contractual obligations within a moderate scope
Flags churn risks as they become known and proactively engages with sales and management to raise awareness of potential churn
Manages delivery of regular Operational Survey Review for selected accounts, within a moderate scope
Supports resolution of follow-up actions from CBRs and project manages follow-up actions from OBRs
General:
Drives high customer satisfaction
Able to support moderate customer projects independently and more complex projects under supervision
Qualifications
3+ years experience preferred
Bachelor's degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Job Title
Customer Experience AssociateJob Description Summary
The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants. The role will focus on providing appropriate customer experiences whilst having a deep understanding ofJob Description
About the Role:
About You:
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Overview
For over 120 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve.
At Gordon Food Service, our customers come first. As an Outside Food Sales Representative, you will cultivate relationships, develop new business, and provide innovative solutions to our customers, helping them to achieve their goals and, in return, yours!
Must reside in or less then 1hour from: Daytona Beach, Florida
Position Benefits
A generous 401(k) matching program that is above industry standards
Financial rewards for performance compensation structure which includes salary, commission, and bonuses
Low-cost benefit options for you and your family's health and future
An Automobile expense reimbursement plan
Cell phone reimbursement plan
Outside Food Sales Representative
We invite you to join our sales team where you’ll experience a world where servant leadership and cutting-edge tools and training come together to support your career growth and financial objectives.
As an Outside Food Sales Representative, you’ll be responsible for the overall sales and relationship management efforts for existing and prospective customers within your assigned territory. This includes pursuing new customers, deepening and strengthening existing customer relationships, and sales territory management.
Pursuing New Customers
Researching industry and market trends impacting restaurants within your territory
Identifying and researching prospective customers within your territory
Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers
Deepen and Strengthen Existing Customer Relationships
Visiting all customers within the assigned territory on a weekly, bi-weekly, or monthly basis
Conducting business reviews to determine existing customers needs and areas of opportunity for growing sales
Providing ongoing training to customers on Gordon Food Service product offerings
Identifying opportunities within existing customers businesses where Gordon Food Service can add value through product and service offerings
Sales Territory Management
Balancing new customers acquisition and deepening and strengthening existing customer relationships
Coordinating visits to prospective customers and existing customers
Communicating order status and order processing updates to customers
Sales Training - Getting you Ready
Gordon Food Service’s goal during your first 90 days is to set you up for success! This includes engaging you in various training offerings, including e-learning, classroom sessions, video roleplays, job shadowing, and peer sales representative mentorship. Throughout your first 90 days, you will learn:
How to use Gordon Food Service systems, processes, and tools to manage customer relationships
About the products available to Gordon Food Service customers
The sales process for engaging new customers
How to establish your relationships in the vast network of resources available to you, a Gordon Food Service sales representative
Best practices on developing relationships with current and prospective customers
Strategies on how to effectively manage your territory
Position Requirements
High School Diploma/GED is required
Bachelor's degree and/or culinary certificate preferred
1 year of prior sales, business, or food service experience
Maintaining a valid state driver's license and a safe driving record
Ability to obtain your food safety certification
Gordon Food Service encourages veterans and active military members to apply
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
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Posting End Date:
March 27, 2024Join John Lewis or Waitrose today
If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.
Job Summary:
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience in the delivery and installation of our fantastic products.Job Description:
At a glance:
Role: 7.5T C1 Driver Various Positions: Driver Technician, Driver Installer & Driver Trainee.
Pay: £11.50 up to £14.38 based on offered role
Position: Permanent
Hours: 41 hours (4 day week, 5 week rota includes 3 Saturdays, no Sunday or bank holiday working required) 2 shifts available
- 06:00 - 17:00 Monday to Saturday
- 10:30 - 21:30 Monday to Friday, 07:00 - 18:00 Saturday
Location: Cranbrook Way, Solihull
Our working environment is important. At Cranbrook Way, we have a variety of great things to offer to make your work life balance better, these include:
Free car park and good transport links
Flexible working: Shift patterns to support you
Daily lunch subsidy
Free Hot drinks
Subsidised Partner dining room
Health and Wellbeing support
On site shower facilities and secure changing rooms with lockers
Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
About the roles:
DRIVER TRAINEE
As a Driver Trainee Installer, you will be supported through the 12 month Trainee programme to become a fully competent John Lewis Customer Delivery Installer achieving your C1 licence. Whist achieving this, you will drive a company supplied 3.5t vehicle to deliver, assemble and install products in customers’ premises following the planned route.
DRIVER INSTALLER
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Installation and disconnection of white goods
Assembly of flat pack
TV installations
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
TECHNICIAN
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
Please note that this role involves heavy lifting.
Essential skills you’ll need
Previous driving experience
Great verbal communication skills both over the phone and face to face
Able to cope with the physical requirements of the role
Required Qualifications:
You will need be aged 18 or over for all roles
A valid C1 Driving Licence (with a maximum of 6 points)
We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.
Benefits include:
Once you’ve been with us for three months, you’ll get Partnership discount in store and online on a majority of products. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/
Please note each role will have a specific requirement or responsibility please read the job outline for further details. If you would like to view the job outline for these roles please see the bottom of this advert, attached. (For internal partners, please copy and paste the following link into your browser, you will need use your John Lewis email to view links):
https://drive.google.com/file/d/1Rx_NdhmH2wX-XjVzaI_Uo_6LVNSPxaiu/view
https://drive.google.com/file/d/1gniYTEL4aVndwO6L0qDp9zP2jXZZgv1O/view
https://drive.google.com/file/d/1PqjoiZrCS6xnTb6hOb_8XjJYiQZXN1UY/view
#LI-JLPWTR
#LI-HEADOFFICE
#LI-JLPJL
Pay Range:
Scheduled Weekly hours:
Worker Type:
Job Level:
Hours of Work:
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership here.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
https://embed.wirewax.com/8060083Official account of Jobstore.
Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications. In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.
To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.
Key Collaboration
Key Competencies
Preferable Skills and Competencies
Interchange Module & Control-M application is highly desirable.
Education and Background Qualifications
Official account of Jobstore.
Date Posted:
2024-03-10Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaAt Otis, it’s our people that make us different.
Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!
About you
Otis Elevator is growing and we are recruiting a Service Sales (Maintenance Sales) Consultant. Reporting to the Service Sales Manager, the Service Sales Consultant will be responsible for promoting and selling elevator and escalator service agreements to both new and existing customers. This role is instrumental in driving revenue growth and expanding our service contract portfolio.
What you will be doing
Identify and pursue new business opportunities by prospecting and qualifying potential customers for elevator and escalator service agreements.
Build and maintain strong relationships with existing customers to understand their service needs and promote contract renewals and upgrades.
Collaborate with the sales and service teams to develop tailored service solutions that meet customer requirements and enhance their experience.
Prepare and deliver compelling sales presentations and proposals to effectively communicate the value of Otis service offerings.
Negotiate contract terms and pricing to secure new service agreements and achieve sales targets.
Stay updated on industry trends and market developments to identify competitive advantages and position Otis as a leader in elevator and escalator services.
What you will need to be successful
Proven experience in sales, preferably in the elevator, escalator, or related industries.
Strong understanding of sales principles and techniques, with a track record of meeting or exceeding sales targets.
Excellent communication and interpersonal skills to build rapport with customers and effectively convey the value of service agreements.
Ability to work independently and as part of a team to develop and execute sales strategies.
Proficiency in CRM software and sales tools for pipeline management and reporting.
Bachelor's degree in business, sales, marketing, engineer or a related field is preferred.
What’s In it For Me
Opportunity to work with the world market leader in a crisis-proof industry.
We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and #BuildWhatsNext
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Ground Transportation Agent.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What we offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.76 - $34.14 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
Competitive medical, dental and vision plans effective within 1 month of start date
Pension Plan (DERP) and Retirement Plan
Accrue 140 hours of PTO within first year
Short-Term and Long-Term Disability
Development & Career Growth Opportunities
Location and Schedule
This position will report to Denver International Airport
Denver International Airport is a 24/7/365 team operation. If staffing challenges occur, weather conditions warrant or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays).
Shifts are not guaranteed and are subject to change.
What You'll Do
Our group of Transportation Agents (Landside Service Agent ) are effectively the public face of the Transportation team. They work inside the main terminal at times assisting customers, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions. Landside Service Agents provide information to the traveling public and work directly with various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators.
Additionally, as a Landside Service Agent you can expect to:
Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled
Patrol airport areas and passenger arrival and departure areas
Assist passengers in securing ground transportation services
Inspect condition of facilities and construction areas
Ensure the safe and efficient movement of passengers and other airport users
Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas
Inform, educate and enforce airport rules and regulations
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Knowledge of the ground transportation and parking industry.
At least one year of experience in a regulated environment or Aviation setting.
Basic computer, writing and documentation skills.
Exceptional customer service and flexibility.
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures.
Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
Licensure/Certification: Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
Job Profile
CN1942 Landside Service Agent IITo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$22.76 - $34.14Starting Pay
Based on education and experienceAgency
Denver International AirportThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Official account of Jobstore.
It’s a great time to join the City of Boulder!
Application Deadline:
March 26, 2024Hiring Range:
18.30 - 22.40This is a full-time hourly position.Scheduled Weekly Hours:
40Benefit Eligibility Group:
Temporary Type 2Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
Under general direction, provides administrative and technical support to the Open Space & Mountain Parks (OSMP) department around customer service goals. This position supports the implementation of internal and external customer service policies, procedures, processes, and initiatives. Provides support to key stakeholders with the goal of efficiently and effectively delivering solutions to customers.Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service and administrative support to the public and department staff. This may include, but is not limited to the following:
Provides excellent service to internal and external customers. Listens to questions and concerns, evaluates issues and possible solutions, helps resolve problems when appropriate, works with managers to address systematic problems, and ensures staff members receive the necessary training and tools to conduct their duties effectively.
Provides in-person customer support as the department’s front desk representative.
Responds to external customer communications, including communications received on the department’s main phone line and the city’s Customer Relationship Management (CRM) system.
Assists in developing methods for improving department services, updating, and reviewing department policies and procedures, and special projects.
Administers department programs and initiatives, which may involve working with other city departments in developing and coordinating citywide programs.
Provides administrative support for department-wide meetings, which may include scheduling meetings, communicating with department staff, and coordinating logistics for the meeting.
Produces and disseminates reports and tests accuracy of databases, performing appropriate updates and revisions if/as necessary.
Supports supply management and financial actions for the department. This may include, but is not limited to the following:
Orders department-wide supplies and coordinates supply inventory with the Customer Service Supervisor.
Supports processing of payments received by the department through cash management and coordination of accounts receivable entries in the city’s financial system.
Supports purchasing activities for the department, which may include payment of invoices from vendors and review of purchases made by department staff.
Performs financial and other research. This may include data collection, investigation, analysis, and development of a variety of reports.
Other:
May serve and represent OSMP on a variety of initiatives including city-wide task forces or advisory groups.
Performs related duties as required to meet the needs of the city.
Responsible for knowing and complying with all city and department policies, participating in professional trainings and development, and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
MINIMUM QUALIFICATIONS
Ability to maintain a high degree of confidentiality.
Demonstrated ability to assume responsibility, to prioritize and resolve problems, to pay close attention to detail, to coordinate tasks to completion, to provide quality control, maintain complex records and documentation, to meet deadlines and to complete tasks while working under pressure.
Ability to analyze complex problems, develop and present recommendations, and implement changes.
Ability to generate and interpret reports.
Ability to coordinate projects.
Ability to function independently and to act as a team member.
Ability to make routine decisions in accordance with regulations and departmental policies and procedures.
Have and maintain acceptable background information, including criminal history.
PREFERRED QUALIFICATIONS
A minimum of one year of progressively responsible administrative, project management, or related experience.
Experience performing office administration and financial support tasks or working directly for an executive, preferably with municipal government functions and processes.
Administrative or operations experience in a municipal setting.
Strong interpersonal skills, including experience demonstrating the ability to interact effectively and courteously with the public and/or staff from other agencies.
Excellent editing, proofreading, and grammar skills.
Strong organizational skills, and effective and efficient time management skills.
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or equivalent.
SUPERVISION
Supervision Received: Customer Service Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators, and copy/fax machines.
Additional Job Description:
Last updated: July 31, 2023
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov.
Official account of Jobstore.
Date Posted:
2024-01-23Country:
Hong KongLocation:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號Job Responsibilities:
Execute and promote service performance excellence programs to ensure customer satisfaction externally and build an engaged workforce internally.
Requirements:
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: http://www.otis.com/
Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Date Posted:
2023-11-27Country:
Hong KongLocation:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號The Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned area are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.
Job responsibilities:
Job requirements:
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Who we are
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.
How you will do it:
Understand customers’ requirements for air conditioning equipment and solutions.
Provide heat load calculations and estimation to customers base on standards, requirement and application.
Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.
Conduct technical and product presentations to consultants & end users virtually and physically.
Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.
Prepare weekly sales report & project tracking record to analyze and track the status of the projects.
Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.
Provide feedback or voice of the customers to the company on market requirements and regulations.
What we look for:
10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
5+ years of enterprise-level project or program management experience
Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts
Proven leader and developer of people working in diverse team environments.
Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Excellent analytical & problem solving skill
Business acumen, good interpersonal and communication skills
Able to work independently with minimum supervision.
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
#LI-GO1
#LI-Onsite
Official account of Jobstore.
As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.
