Total 9,084 Manager level Full-time Customer Service job vacancies

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, and solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Customer Success Manager will be responsible for driving all aspects of customer success metrics across our Enterprise accounts. You will ensure the product delivery and customer experience team consistently meets and exceeds our customers’ product adoption, engagement, and experience metrics to drive high customer satisfaction, retention and sales targets (renewals, upsells and cross sells) via a consultative manner. You need to be comfortable operating within a fast paced, high growth start-up environment and can make high-quality decisions at pace.

What’s the role?

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of the Perx platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for customers to proactively act as Perx advocates (e.g. testimonials, case studies) to share our vision of the future of customer engagement.
• Be the thought leader in helping our customers drive their customer engagement strategies by providing consultative services and expert advise in building their customer acquisition, monetization and retention models.
• The CSM will own renewals, retention and collaborate with sales team on revenue expansion activities such as upsells or conversion of pilots to fully paid multi-year subscription deals.
• Marshall resources across the Perx organization as needed to support customers’ needs.
• Bridge gaps between customer-needs / evolution of customer needs with Product teams.
• Share and co-innovate on Product Roadmap.

Who are we looking for?

• BA/BS degree in sales and marketing or equivalent field with a minimum of 4-6 years of relevant industry experience in leading success of customers
• B2B Enterprise experience across multiple verticals is a key advantage
• In-depth knowledge & proven expertise in the area of customer success
• Demonstrated stakeholder management
• Experience working in a SaaS start-up will be added advantage
• Strong listening, presentation and storytelling skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly accountable, responsible, creative thinker and problem solver
• Great in managing complex and critical issues, internally and externally
• Understand uncertainty, chaos and fast pace culture
• A self-starter, self-motivated, self-directed, and self-sufficient
• Excellent communication, interpersonal, negotiation, client and time management skills
• Excellent attention to detail.
• Desire to excel, passionate and enthusiastic

What's on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier-one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

Customer Service Manager ($49,400 - 69,990)

We are seeking a true team player interested in wellness & skin health to ensure the smooth running of our wellness spa & skin clinic , furthermore skill and experience in the delivery of spa and beauty services is considered an advantage.

• At least have 2+ years of relevant working experience as a Customer Service Manager
• Experience working in a Spa or Beauty salon is a plus
• Proficient in Google suite , emails, documents, apple computer and Iphone• Must be able to work Monday - Saturday
• Oversee, train, and empower customer service personnels
• Develop and review programs, strategies, and marketing plans that address and satisfy customer demands and expectations
• Excellent performance in supervising the day-to-day operation of the business in order to meet high level customer satisfaction and monthly target sales
• Devoted and passionate to delivering world-class customer experience
• Ability to manage a large number of client inquiries and ability to respond quickly to complex client situations in a professional manner

What will make you the ideal candidate:
- Outstanding performance and ability to direct and support team members
- Strong in retail sales and recommendations
- Devoted to executing a premium customer service experience
- Excellent communication skills, with the ability to listen to guest needs and make recommendations based on these needs.
- Written and verbal communication skills
- Proficiency in Google emails, calendar, documents & slides
- Ability to work independently and pro-actively
- Ability to multitask and time management
- Excellent personal presentation and grooming
- Highly organised and able to deliver a premium customer service experience at high demand times
- Capable & reliable and availability to work Saturday

Beneficial
- A desire to learn and update your skill level and knowledge in Business Development that includes Office Administration, Google, Social media, Online Events and Promotions.
- Certificate III Business Administration, Certificate III, IV or Diploma in Beauty Therapy and/or Massage Therapy
- Career progression to Spa Manager is available for the right candidate

Hours: Full time, Part time or casual (flexible employment arrangement)
Remuneration: Minimum Above Award
Wages: negotiable (generous) wages dependent on skills & experience. Plus bonuses and incentives.

Sponsorship available for the right candidate.

The Client

Newcastle & Hunter Valley Pty Ltd?is a transport company based in New South Wales. They are looking to hire an experienced Transport Company Manager to join their team.



The Role

This is for a full time role with an annual salary between $70,000 to $75,000 plus superannuation and will be based in their office in Mayfield West in NSW.



Responsibilities

Liaising with clients with regards to the costs associated with our services and handling of any client complaints received

Organising maintenance services or repairs of vehicles

Dealing with customer complaints in an ethical manner

Arranging collection and delivery of vehicles and goods

General administration duties including data entry, generating reports, filing/archiving and responding to calls and queries.

Ensuring compliance with occupational health and safety regulations

Oversight of driver fatigue management issues

Account management

Liaising with finance regarding supplier invoice queries

Maintaining and distributing service and repair logs

Maintaining business records and preparing operational statements and reports

Other duties assigned by the Director and reporting to the Director

Ensure all vehicles are maintained and comply with Roadworthiness, OH&S and environment standards

Maintain maximum availability of the fleet, through scheduled servicing and planned preventative maintenance

Ensure all vehicles are maintained to the required maintenance and appearance standards

Assist and contribute in tender and bid submissions for new service contracts

Manage Fleet Maintenance vehicle defect reporting, assess and action all reports and arrange with contractors for vehicles to be repaired

Organise and supervise company and contract drivers so that all freight requirements are completed by the agreed deadlines

Check all employee and contractor run sheets for possible inaccuracies or time delays and manage any discrepancies







Requirements

At least a Diploma or equivalent in the freight and transport industry

At least 4 years of relevant experience in a commercial capacity

At least 4 years of relevant experience in client management skills, especially regarding negotiations and complaint handling

Fundamental knowledge of legislation impacting heavy vehicle fleet operations including WHS, environmental, basic fatigue management and road/transport compliance

Ability to supervise and provide direction and guidance to other employees including the ability to assist in the provision of on-the-job training and induction.

High organisational skills with strong attention to detail and accuracy

Capacity to solve issues/problem and find suitable resolutions

Excellent work ethic and ability to strive for goals

The ability to work independently and as part of a team

Able to pass a drug and alcohol test

Verifiable work references

Full-time Permanent Role in Townsville or Mackay
Increase your take-home pay with Salary Packaging
Hybrid Working Arrangements

About Us
Community Solutions Group  makes a difference in peoples lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.
Community Solutions Group are part of  Endeavour Foundation , one of Australias largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

... Click here to view more detail / apply for Team Leader Behaviour Support ? Townsville/Mackay

Customer Service Manager – QLD Logistics Coordinator

SIFA AUSTRALIA
Brisbane, QLD
Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
Full time
Salary: $90,000 AUD + Super


About the business
With 30 offices, worldwide in 16 different countries, SIFA is a well-known French freight forwarder and a leading consolidator to the French overseas territories. The company has over 800 employees worldwide in its own network and a total turnover of AUD 100M (for more information visit our web site www.sifalogistics.com).

About the role
The role is managing the customer service team of our Brisbane Freight Forwarding branch including the warehouse coordination. You will be managing air and sea freight operations for imports and exports shipments.

Your day-to-day actions will need to be driven with a very strong customer care focus as SIFA promote and rely on a very strong and efficient service to develop its activities.
SIFA Australia service is focussing on the Pacific Islands. You will be handling the export sea freight consolidation.

The role involves technical skills, Organisational skills, and the communication skills.
The main activities can be listed as per the below:

? Order Processing & verification / Documentation: Ensuring accurate and complete documentation for import and export transactions, including invoices, packing lists, customs declarations, and shipping documents. Verifying the details of customer orders to prevent errors and discrepancies in shipments.
? Compliance & Regulations / Customs & trade Compliance: Staying informed about import/export regulations and customs requirements to facilitate the movement of goods across borders. Ensuring that all transactions comply with international trade laws and regulations.
? Communication (customer and third party): Providing timely and accurate information to corporate customers regarding order status, shipping details, and any potential issues. Collaborating with logistics teams to track shipments, address delays, and communicate with customers about delivery timelines.
? Problem Resolution: Proactively identifying and addressing potential issues that may arise during the import/export process. Resolving customer complaints, shipping delays, and other issues efficiently to maintain customer satisfaction.
? Technology and Systems: using and managing systems to track orders, monitor
inventory levels, and provide real-time updates to customers. Utilizing CRM systems to maintain customer information, track interactions, and manage customer communications.
? Quality Assurance / Return Management: Handling and coordinating returns or
replacements for defective or damaged goods.
? Logistics and Transportation / Shipping Coordination: Coordinating with shipping and logistics providers to ensure timely and cost-effective transportation of goods. Understanding and applying International Commercial Terms (Incoterms) to define responsibilities and risks between buyers and sellers.
? Understanding Market Dynamics: Staying informed about market trends, pricing, and competitive landscape to provide valuable insights to customers.
? Continuous Improvement / Process Optimization: Identifying opportunities for process improvement and implementing changes to enhance efficiency in import and export operations.
? Cross-Functional Collaboration / Collaboration with Sales and Marketing: Working closely with sales and marketing teams to understand customer needs and provide support in achieving business objectives.
? Reporting: Organising the daily and weekly actions driven by the KPI and company
performance.

The combination of the above skills is a key element for the organisation efficiency, profitability, and development. Skills and experience

The candidate must:
? Have the technical freight forwarding background as listed in the job descriptions.
? Have the management skills & behaviours.
? Excellent customer service skill (spoken & written)
? Good problem solving and negotiation skills
? Be fluent in French
? Independent, hard worker & Hands-on
? Capable of managing exceptionally elevated levels of stress

The candidate must have :
? 2 to 5 years experiences within the logistics industry.
? Willingness to evolve

Please send your resume and cover letter to gputz@sifalogistics.com.
Please reply to the following question in your cover letter “why should SIFA employed you for the position

  







Since 1998 here at  Platypus Shoes  we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe its what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a crowd of Naysayers. Were for the ones that dance harder, sing louder and dont care what anyone else thinks. This is your story. Play Life Loud.   
Platypus Shoes  is a part of the Accent Group which is the largest footwear group with over 750 stores, 34 brands and 30 online platforms including;  Glue Store, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,





... Click here to view more detail / apply for Platypus Store Manager ? Canberra Centre

Posted: 23/04/2024

Closing Date: 06/05/2024

Job Type: Permanent - Full Time

Location: Bunbury

Job Category: Community Services and Development

Job Description

As an integral part of our 2024-2028 Strategic Vision, the Service Manager at Step-Up Step-Down will contribute to Richmond Wellbeings vision of being a Leader in Transformative Services.  At Richmond Wellbeing we are committed to delivering safe, high-quality, best-practice mental health services that make a difference to peoples lives through our passionate, expert teams.
About the Role
As a Service Manager, you will lead a team to deliver exceptional services to residents at our Step-Up Step-Down (SUSD) residential site in partnership with WA Country Health Service and Cyrenian House.
You will ensure compliance with regulations, manage budgets, develop staff, and foster a culture of excellence and

... Click here to view more detail / apply for Service Manager

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Our client, a rapidly growing facilities management company, are recruiting for a Shopping Centre Manager for a retail destination in Bolton. This exciting opportunity involves overseeing the day-to-day operations and strategic management of a bustling shopping centre, playing a pivotal role in shaping its success.

Responsibilities include managing the operational aspects of the shopping centre to ensure smooth functioning and exceptional customer experience, developing and executing comprehensive marketing strategies to drive foot traffic and enhance visibility, handling public relations activities to maintain a positive image and foster relationships with stakeholders, liaising with local authorities to ensure regulatory compliance and coordination, and attending operational management meetings to provide insights and updates on centre performance and initiatives.

Ideal candidates will have proven retail experience in managing multi-tenant shopping centres, strong marketing and PR skills, excellent communication and interpersonal skills, and demonstrable leadership abilities. As well as this a NEBOSH qualification and a Diploma in Shopping Centre Management is preferred.

Role package:

• 12 Month Contract - Maternity Cover
  
• Start date from around July 2024
  
• Salary of £54,000 per annum
  
• 37.5 Hour contract
  
• Flexible starting hours Mon - Fri, with flexibility to work Saturdays (Usually on a 1 in 5 basis, depending on staffing)
  
• 25 days holiday
  

  If you are passionate about retail, possess strong leadership skills, and thrive in a dynamic environment then please apply or get in touch with Laura on laurahastings@c22.co.uk or call 0113 242 8055 .

In your role as a Care Home Manager at HC-One, youll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One, as a Care Home Manager, youll have a wonderful opportunity to give something back to those people. Taking responsibility for the well-being of our Residents, including making sure their physical, emotional and social needs are met. Leading, motivating and mentoring your team and delivering clinical guidance and training to ensure the safe, smooth and efficient running of the care home. Carrying out assessments, developing, implementing and evaluating individualised care plans for each of our Residents. Monitoring work areas and practices to ensure they are safe and conform to relevant standards, policies and legislation. Generally promoting our Residents independence, choice, dignity and respect by delivering the very best standards of care and striving for continuous improvement.