Total 11,594 Manager level Customer Service job vacancies

Registered Service Manager - Seamer/Scarborough

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Sceamer. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Team Leader Bramley, Leeds - £13.25 per hour

Role Overview

You will be responsible for supporting the Service and Deputy manager at our ABI Residential service in Bramley, Leeds - Summerfield Court, and be the point of contact for the rest of the team when the Locality manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

JOB TITLE: HEAD OF OPERATIONS AND DEVELOPMENT (SOUTH REGION)

Walsingham Support

We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on...

Work with us and make a real difference to people's lives.

Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.

We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.

By working with Walsingham Support, you'll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.

We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.

POSITION OVERVIEW - HEAD OF OPERATIONS AND DEVELOPMENT:

As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.

You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.

The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.

RESPONSIBILITIES OF THIS ROLE:

OPERATIONAL LEADERSHIP:

o As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
o Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.


QUALITY ASSURANCE:

o Implement and monitor quality assurance measures to uphold the highest standards of care.
o In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.


REGULATORY COMPLIANCE:

o Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.
o Develop and implement policies and procedures to maintain compliance.


RESOURCE MANAGEMENT:

o As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.
o Collaborate with HR to recruit, train, and retain a high-performing team.


CLIENT AND STAKEHOLDER RELATIONS:

o Build and maintain strong relationships with the people we support, families, and external stakeholders.
o Address concerns and feedback promptly, working to enhance overall satisfaction scores.


CONTINUOUS IMPROVEMENT:

o As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.
o Implement best practices and keep abreast of industry trends to drive operational excellence.


QUALIFICATIONS - HEAD OF OPERATIONS AND DEVELOPMENT:

o Ideally Level 5 Diploma in Health and Social Care Management
o Proven experience in a leadership role within the social care industry
o Strong knowledge of regulatory requirements and compliance standards
o Excellent communication and interpersonal skills
o Demonstrated ability to lead and inspire a team
o Analytical mindset with a focus on continuous improvement


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS - HEAD OF OPERATIONS AND DEVELOPMENT:

o 33 days annual leave including bank holidays, rising to 43 days depending on length of service.
o Pension scheme contributions.
o Employee Assistance Programme Supplied by Health Assured
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Milage paid from your home for work travel


Working arrangements: Hybrid working: home-based but with frequent travel across services in your region.

Head of Operations and Development Salary:

Up to £58,000 per annum

Head of Operations and Development

THE BENEFITS OF WORKING FOR A CHARITY

HEAD OF OPERATIONS AND DEVELOPMENT

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.


HEAD OF OPERATIONS AND DEVELOPMENT

Team Leader

We cannot offer sponsorship for this role

SALARY: £25,500 - 30k including overtime

HOURS: 35

SHIFT:

Early 7.00am to 4pm

Late - 4pm to 10.00pm

LOCATION: CANTERBURY

About the Role: Team Leader

Our Team Leaders are responsible for ensuring our high standard of person-cantered care is maintained. Working hands on alongside their team providing guidance and support; helping them to develop in their roles and supporting a positive working culture. With the ability to communicate and build relationships with people from all walks of life. Liaising with families, health care professional and other stakeholders to ensure that the best care is provided. Have knowledge and experience of administering medication. Deal with challenging situations quickly, resolving them by being able to think on their feet. Making sure all service user and staff records are maintained. Ideally, you will already be an experienced Team Leader that has led a committed team of experienced and new to care staff within a service for people with autism.

Meet the Team:

Homersham is a Supported Living service, a short walk away from the vibrant hustle and bustle of Canterbury. It has 7 tenants, 6 men, and 1 lady aged between 21-28. There are 4 self-contained flats and 3 ensuite bedrooms with a shared communal area.

Our tenants participate in a wide range of activities in the community, such as bowling, trying new restaurants, staycations and even holidays abroad. When at the service our tenants enjoy movie and karaoke nights, celebrating special events from around the world. Anything from the festival of lights to pancake day, you name it, we celebrate it! They also have a lovely outdoor space where they enjoy socialising and a good barbeque in the summer months.

The specialist staff team in situ are looking forward to welcoming a new colleague and has suggested we let you know they love to socialise and enjoy a good coffee. They are all friendly and eager to welcome you to the team!

If you are a positive, forward-thinking, and compassionate Support Worker, (don't worry if you're not yet a coffee connoisseur, because you soon will be), then we would love to hear from you.

Training Provided:

o Care Certificate (can accept transferable evidenced certificate)
o Company Induction
o KAT Foundation Training Award
o Specialist Pathway Training
o Health and Safety and Compliance Training
o On the job observation and assessments


Tasks / Responsibilities of a Team Leader:

Essential Must have 2 years experience providing care/support in a care/support setting

The Team Leader role may include but not be limited to:

o DRIVE A MOBILITY CAR OR SERVICE VEHICLE. MANUAL LICENSE REQUIRED (ESSENTIAL)


o Providing direct supervision, coaching, and mentoring to support staff Identify staff training needs
o Manage all finances relating to the service in accordance with policies and procedures
o Establish and maintain effective communication with families and relevant others
o Ensure relevant parties are regularly updated through regular, planned reviews and reports
o Support individuals within the community in activities such as bike rides, long walks & shopping
o Ensuring written records are correctly maintained
o Administering medication
o Uphold their privacy, confidentially and dignity
o Assisting individuals with personal care and hygiene
o Household management tasks cooking, cleaning etc.
o Working with individuals who can display challenging behaviours hurting self or others, running away, throwing things, swearing, shouting.


o Working with and supporting individuals with additional needs, such as epilepsy, pica, learning disabilities.
o Will include lone working
o Staff in CQC Registered and Supported Living services are required to undertake sleep-in shifts and receive an allowance, topped up to NLW where appropriate
o Drive an individuals mobility car or service vehicle Manual Licence required
o Supporting individuals to maintain relationships with family and friends
o Handle money to shop, going to the bank etc
o Staff in CQC Registered and Supported Living services are required to undertake sleep-in shifts and receive an allowance, topped up to NLW where appropriate.


Qualities of a Team Leader:

o Promoting independence and choice
o Promoting equality, diversity & inclusion
o A commitment to continuous personal development and learning.
o To form good working relationships with other members of staff across different services.
o Understanding each individuals abilities and support needs


Benefits We Offer you as a Team Leader Worker:

We offer many benefits, which include some salary sacrifice arrangements, although some benefits are dependent on a minimum earnings threshold:

o Paid DBS Check
o 28 days holiday, plus option to buy 5 extra days pa (Pro Rata for Part Time Positions)
o Company Sick Pay after 12 months service
o Death in Service Benefits
o Some meals provided, depending on shifts
o Long Service and Contribution Recognition Awards
o Pension (after 3 months)
o Employee Assistance Programme, with counselling services
o Significant Retail and Leisure Discount Scheme that could save staff an average of £1,000 pa
o Discounted Gym Membership
o Financial Well-being Scheme (loans and savings)
o Additional Sleep In Shifts may be available
o Opportunities to pick up additional voluntary casual shifts at enhanced rates
o Superb paid training
o Regulated Care Qualification Sponsorship
o Refer a Friend via Care Friends App- Where points mean pounds!


About the Trust:

Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of the people we support with autism, learning disabilities and related difficulties. We provide residential homes, supported living accommodation, day resource services, respite, and outreach services. Ensuring the voice of those we support is actively listened to, working for us often means that no two days are the same, but the care and support we give is of consistently high quality, with CQC rating all our services good, and many outstanding.

Our Values and Commitment:

KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves.

We seek Team Leaders who really value every person, whether it's the people we support, their families, carers, or other staff by respecting their priorities, needs, abilities and limits.

We hope you are one of them!

We do not accept applications made via agencies for Team Leaders.

Please find attached a copy of our Privacy Notice. Or a copy can be found on our website.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

Team Leader - Underwriting Support

Based in Fulwood, Preston

£29,000 per year

Monday-Friday and fully onsite

Due to continued business growth, we are looking for a customer focused, and results driven Team Leader to join our invaluable underwriting team within more2life.

This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.

Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.

Team Leader Main duties:

• To lead a team of underwriters and underwriting support colleagues.

• Ensure that service levels are achieved on a consistent basis.

• Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.

• Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

• Support the personal performance and career development of all staff.

• Meet and exceed all team targets whilst supporting the wider targets for the business.

• To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

• To keep fully up to date and conversant with lending criteria, products and special schemes.

• To develop and maintain business relationships with key partners.

• To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:

• Experience of managing or leading a team within a call centre or office environment

• Committed to quality; highly compliant.

• Attention to detail.

• Proactive and confident.

• Highly motivated, accurate, methodical and able to prioritise effectively.

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

• Strong sense of responsibility and urgency to deliver results.

• Flexible, approachable and have a positive attitude.

• We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

23 days holiday plus bank holidays

Annual well being day

1 charity day per year

Tier 1 pension (5% employee and 8% employer)

Simply Health

Life Assurance

Business Support Manager

Responsible to – Director

Duties Description-

The suitable candidate must possess the following skills:

• Regularly assist the director implementation of the management policies.
• The ideal candidate would require planning work schedules for the office staffs.
• Assigns geographical tasks for service task scheduled.
• Delegates responsibilities and liaise with the appropriate team.
• Support the preparation of documents and reports of the services delivered.
• Also lead and assist with the collection booking and maintain record.


Salary: £31,000 to 39,000 per annum depending on the experience

Skill, experience & qualification required.

Previous work experience is desirable.

Advert closing date: The position will be closed in one month to any new applicant from the date of posting.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Closes: 26 November
Classification: Senior Officer Grade C Salary: $121,389 - $130,392 plus superannuation Position No: Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 12 November Contact Officer: Leanne Power on or

Details: The Head of Service is seeking Expressions of Interest to fille the temporary vacancy in the role of Executive Assistant.
The Executive Assistant role is a position of trust and provides high level operational and administrative support including managing a range of project tasks, communications activities, briefing documents, correspondence and meetings and calendars. The Executive Assistant liaises across whole of government with various senior internal and external stakeholders, whilst maintaining a high level of confidentiality and discretion and responding quickly to business needs and adhering to tight timeframes.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can
... Click here to view more detail / apply for Executive Assistant to the Head of Service | Full-time Temporary

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

JOB DESCRIPTION

• Oversee the daily operations of a school-based student care centre
• Liaise with HQ, parents and school with regards to students and Centre matters
• Mentor, lead and motivate staff in their work
• Ensure that programmes and activities are carried out as per set curriculum
• Plan for manpower and logistics
• Handle fees payment and follow up on fees arrears
• Ensure proper documentation and timely submission of applications, withdrawals of enrolment and fees assistance schemes
• Maintain updated records of students' profile and finance matters
• Handle enquiries and provide regular feedback
• Other related duties as assigned by the Superior

REQUIREMENTS

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
• Polytechnic Diploma and above
• Possess good communication skills
• Meticulous and able to multi-task

WORKING HOURS:

During normal school term: 10am to 7pm (Mon to Fri)

During school holiday: 9 hours shift between 7.30am to 7pm (Mon to Fri)

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.

Roles and Responsibilities

· Make outbound calls to prospective clients using provided scripts and leads.

· Persuade potential clients to schedule a tentative appointment with our sales representative.

· Data Management: Performing accurate data entry and maintaining records of leads and appointments.

· Recruit, train and supervise other telemarketers under the team

· Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities)

The ideal candidate will be:

· Highly Organized: You can manage multiple tasks efficiently.

· Detail-Oriented: You pay attention to the finer details to ensure accuracy.

· Time-Savvy: You manage your time effectively to meet deadlines.

· Articulate: You communicate clearly and professionally. Good phone etiquette is a must.

· Hardworking: You are dedicated and take pride in your work.

Requirements:

· Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.

· Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.

· Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.

· Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.

· Able to communicate effectively and professionally over the phone.

· Confident and pleasant personality.

· Willing to learn the trades of recruitment

· Able to work independently and be a team player.

Education: Minimum Diploma in Engineering (any specialization)

License: Must hold a valid Singapore Class 4 Driving License

Experience: At least 10 years of work experience in the Singapore construction sector

### **Key Responsibilities**

- Oversee and manage engineering service operations on-site, ensuring projects meet quality and safety standards

- Lead and coordinate with construction teams to complete projects on time and within budget

- Ensure compliance with all relevant construction regulations and safety standards

- Develop and implement processes to optimize operational efficiency and project outcomes

- Provide guidance and support to team members for effective problem-solving and performance improvement

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### **Terms and Conditions**

1. **Accommodation**: Candidate must agree to stay in the company-provided lodge.

2. **Availability**: Candidate must be willing to work beyond regular working hours when required.

3. **Probation Period**: The initial three months will be a probation period, during which performance will be evaluated for permanent status.

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### **Skills and Competencies**

- Strong knowledge of construction engineering standards and project management practices

- Excellent leadership and communication skills, with the ability to manage and motivate teams

- Problem-solving abilities to address on-site issues quickly and effectively

- Familiarity with construction safety regulations and a commitment to maintaining a safe work environment

How you will create an impact

• Establishing business relationship and act as a single point of contact for handling support escalations.
• IT vendor management and SLA monitoring.
• Work with the team on the Service Improvement Planning.
• Assisting in application rollout, performing validation post implementation.
• Disaster Recovery and Business Continuity planning (and associated testing) as well as the maintenance.
• Work with Infrastructure Services and other IT teams in handling the downstream, infra related items.
• Focus on the security of the applications, periodic Software Security Assessment refresh, Security Architecture Review refresh etc.
• Ensuring the security framework and controls are followed for the applications (Hammer).

What you’ll need to succeed

• Bachelors or Masters in Computer Science/IT.
• Proven experience in Application support – preferably in BFSI industry.
• Good knowledge or solid experience in Enterprise monitoring and observability domain; preferably in BFSI industry.
• Enterprise logging platforms - Splunk, Elasticsearch, etc.
• Familiarity with workflow management and ITSM tools such as Remedy or ServiceNow.
• Good understanding of Agile (Scrum or Kanban) and implementation of same in real world along with exposure to associated tool sets (JIRA/Confluence).
• Highly desirable - exposure to Cloud Technologies, SRE, and DevOps concepts with focus on automation.
• Self-directed and self-learner, displays resilience and discipline.
• Excellent analytical and communication skills.
• Good planning and organizing skills with structured thinking and innovative solutions.
• Strategic forward-thinking approach to challenges.
• Strong in influencing / negotiating and leveraging strong professional relationship to drive and deliver the right business outcomes.
• Ability to look at issues from multiple angles and appreciate diverse perspectives and complexity.

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.