Total 110 job vacancies by NHS Jobs

To provide a comprehensive, high quality medical secretarial and administrative service to the consultant their medical team and specialist nursing teams, and other health professionals. To co-ordinate and maintain arrangements to facilitate the patients progression along a defined pathway. To maintain the office organisation and monitor the workload related to the administration team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder will require knowledge of various software programmes to create, maintain and manipulate various complex information. This includes collecting and uploading data locally and nationally when required to provide accurate and concise performance data and reports. The role will also entail administrative support for Directorate meetings such as minute taking, paper distribution, managing action plans and oversight of the procurement processes. They will work both independently and in collaboration with the lung cancer team and cancer pathway team to collect and provide information required to agree a patients treatment plan. They will take responsibility for their own workload but will escalate issues to the lung cancer team as and when appropriate.

To ensure service delivery is supported by an effective and efficient admin and clerical support function across all services in the building(s) To effectively manage and supervise the admin and clerical team in order to flex to the needs of services To oversee the development of the admin and clerical staff To develop and implement new ways of working within the admin and clerical team in line with the strategic objectives of the Trust and the Transformational Change Programme. To ensure service delivery is supported by fit for purpose buildings and equipment To ensure that the Trust is optimising the use of clinical and meeting rooms to support service delivery To deputise for the Band 6 Support Services Lead as a point of contact for estates and other departments in the building(s) and liaise with the Estates and Procurement in terms of any landlord issues To assist managers and clinicians with service development and project work Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.

Please see attached the job description and person specification for the full details about the role and the responsibilities.

For further information regarding this role, please see attached Job Description and Person Specification.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

You will be able to find a full Job description and Person Specification attached within the supporting documents of this vacancy advertisement

Still not sure? Contact Tracey Munford by emailing tracey.munford@nhs.net to answer any queries you may have Please note: This advert may close early if a high volume of applications are received

Please see attached Job Description and Person Specification for full details of the role and responsibilities.

The post-holder will help to facilitate the smooth running of relevant areas of the Division General administrative duties, as required, to include: Typing, photocopying and emailing of information, including distribution of copies to appropriate destinations. Manage junior staff in relation to annual leave, sickness Manage performance of staff and carry out Performance related meetings if required. Ensure that the service is covered by co-ordinating said leave to ensure adequate support at all times working with the rota co-ordinator. Carry out MPAs Ensure all staff are compliant with Mandatory training. In conjunction with Administration Pathway Co-ordinator carry out any performance issue meetings Delegation of work to junior staff where appropriate Training of junior staff in aspects of all work so that the service can be covered at all times using cross cover at all times Act as mentor for staff at all times to provide support and encouragement

Directorate of Specialty Medicine JOB DESCRIPTION Job Title: Medical Secretary Grade: Band 4 Department/Location: Worcestershire Royal Hospital Reports to: Directorate Support Manager Accountable to: Directorate Manager Specialty Medicine Job Purpose: To provide comprehensive administrative and audio typing support for the Consultant Staff and their junior teams, assisting with achieving Trust and departmental objectives through liaising with relevant people and teams. Key Relationships: Internal: Senior & Support Medical Secretaries, Management, Consultants and junior staff both inside and outside the department, nursing teams, other health care professionals, ward clerks. External: GP surgeries, other hospitals, patients and relatives. Risk Assessment: Works with display screen equipment for prolonged periods. Involves manual handling activities. Key Responsibilities: All Secretaries should be able to undertake the following duties and are expected to work in teams to fulfil the requirements of the service. To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone, fax and email in an efficient and effective way. To liaise with other members of the administration teams in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team. Vision and Values: The Trust aims to provide local services for local people. It has developed its vision to reflect this commitment. To continue to be the major provider of acute/specialist services for the people of Worcestershire (and wider) with a strong reputation for providing outstanding, high quality, reliable, accessible and integrated healthcare for local people Driving this commitment are the Trust-wide signature behaviours: Do what we say we will do No Delays, every day We listen, we learn, we lead Work together, celebrate together Standard Clauses: The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs. Competence The post holder is responsible for limiting his / her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his / her duties then s/he should immediately speak to their line manager or supervisor. Codes of conduct All employees of the Trust who are required to be registered with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff that are not required to be registered with a professional body are required to comply with the Trusts codes of conduct. Confidentiality The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business. Records Management All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work. Health and Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust. Infection Control Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimising the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control. Non Smoking Policy The Trusts approach to smoking is in line with the governments on-going initiatives for an eventual smoke-free environment. It aims to adhere to the Worcestershire Health Community Campaign to help Worcestershire stop smoking. A no smoking environment policy exists within all Trust premises including entrances and exits to hospital buildings and on other Trust property (with the exception of staff resident in staffresidences, as these are the homes of staff). In June 2014 a ban was implanted which meant staff, contractors and volunteers were no longer permitted to smoke in any of the hospital grounds, including car parks. Further to this, The Alexandra, Kidderminster and Worcestershire Royal Hospitals, have all become smoke free to all patients and visitors as of 17 June 2015. This means that, as well as staff, members of the public, patients and visitors are not allowed to smoke in any of the acute hospital grounds, including car parks. Risk Management It is a standard element of the role and responsibility of all employees of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken. Children and vulnerable adults You have a responsibility for promoting and safeguarding the welfare of the children / young people / vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence. Disclosure and Barring Service The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check. The Trust is legally required to check all staff against the Disclosures and Barring Services Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults. Equality and Diversity The Trust promotes policies and practices that challenge discrimination, promote equality, respect individual needs, preferences and choices, and protects human rights. The Trust has a clear commitment to equality for all in employment practices based on an applicants ability, skills and aptitude for the post. A range of equality & diversity policy initiatives are in place and all successful applicants are expected to familiarise themselves with these. It is therefore the duty of every employee to comply with the detail and spirit of these policies and the law at all times. Any issues or concerns you have should be taken up with your manager or the human resource team as soon as possible. Dignity All employees must treat each person as an individual, offering a personalised service respecting peoples dignity and modesty at all times. Conflict of Interest The Trust is responsible for ensuring that the service provided for patients and its care meet the highest standard. Equally, it is responsible for ensuring that staff do not abuse their official position for personal gain or to benefit their family or friends. The Trusts Standing Orders require any member of staff to declare any interest, direct or indirect, with contracts involving the Trust. Staff are not allowed to further their private interests in the course of their NHS duties.

Please see attached job description for more detail around main responsibilities and specification requirements

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social services and other health professionals and staff. To communicate appropriately with patients, relatives and visitors who may be fearful, aggressive or have sensitive concerns, needing reassurance. Also, to treat those patients, relatives and visitors who may present with difficulties in communication e.g. hearing impaired, mental health issue, elderly confused patients, in a friendly and welcoming manner whilst maintaining confidentiality. To be responsible for ensuring the correct and timely input of patient information onto Patient Administration System (PAS), observing the rules of real time data entry. All aspects of this role should be carried out in line with the Trusts policies and procedures on date collection and confidentiality. Attend to all communications, for example emails, phone calls and investigation results on a daily basis, prioritising and taking action as required. Receive patients to clinic, confirm demographic details on arrival and ensure regulations for overseas visitors are met. Produce new front sheets and labels if there are any amendments. Reconcile the clinic to include DNA outcomes to meet with Trust Policy. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (eg ORSOS, ARIA etc) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Organise and support higher level meetings, such as divisional/directorate/governance meetings, on behalf of Clinical Director or other senior staff, including attending to take formal minutes as necessary. Please see the attached job description for full details.

Providing advice within the department using tact or persuasive skills to promote excellent customer liaison at all times to determine the best course of action and maintaining confidences as required Communicate effectively verbally, electronically and in writing with a wide range of people on a day-to-day basis and on long-term Estates issues. Provide full secretarial support as required including minute taking, filing, photocopying, message taking, and process ordering documentation Provide an effective typing service general correspondence, agendas, minutes, reports, emails etc. Duties will include providing high quality secretarial and administration support, with responsibility for managing multiple diaries, organise meetings and agendas, take minutes and collate information as required. The role will also involve contact with a wide range of stakeholders both internal and external to the organisation and therefore requires a confident and professional approach. The post holder will need very strong communication skills, an eye for detail and previous secretarial experience. This is an interesting and fast-paced role and the successful candidate will need to demonstrate an ability to manage conflicting priorities, with a flexible and proactive approach to work. Our ideal candidate will need to have exceptional communication and interpersonal skills and manage complex and influential relationships with key stakeholders. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.