Total 79 customer service job vacancies in saothonghin sub district bang yai

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

Duties include, but are not limited to:

As part of the team, the incumbent will be responsible for planning and controlling administrative matters and programs under their purview by planning and monitoring action plans, evaluating corrective actions, and making recommendations for improvement.

The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Working with the divisions, the incumbent assists with the management of short and long-range data reporting requirements. As well as assisting with the development and implementation of planning and execution documents.

Incumbent will assist in the development of a program management architecture in consultation with Associate Directors to ensure alignment and integration. Participates with Associate Directors, Deputy Director, and Executive Director in reviewing and developing Directorate goals and objectives and assists in mapping out a course of action. Prepares materials, minutes, reads and drafts communications to assist managers with arbitration and grievances, employee labor relations concerns and supervisory responses. Utilizes standardize program status and performance reports; prepares and summarizes data in presentable formats or dashboard for discussion; identifies issues for concern or risks as well as recommends strategies to achieve goals within set limitations.

The incumbent assists in strategic planning, operational planning, strategic decision making, portfolio/project management, restructuring, downsizing, changing current operations, future strategies, and business process transformation. As well as risk identification and mitigation. The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Incumbent also serves as an assistant liaison for the facilitation of operational planning within the directorate.

Works in coordination with the Project Management Lead and Associate Directors to promote program management practices across the organization to include all phases of planning, the development of performance metrics that align and integrate with those at the national level, and develop the architecture required to control scope, time and cost across multiple portfolios and projects being executed simultaneously.

Uses qualitative and quantitative analytical techniques to provide ongoing evaluations and internal review and assessment of program operations. Assists with the identification of program issues and problems, assesses and tracks program improvement and provides feedback on progress. Assists with the interpretation of requirements and considers other internal demands and constraints as directed by leadership. Establishes and maintains adequate internal control over reporting program performance and progress. Ensures reporting is reliable and that transactions and other data that support measures are properly recorded, processed, and summarized. Assists with evaluation of organization, methods, and procedures for providing support such as records, communications, directives, forms, files, and documentation.

Incumbent will create, organize, manage and maintain resource sites. Compiles, consolidates, organizes, analyzes, synthesizes, and summarizes information on a variety of complex issues needed by, or of interest to leadership and staff. Provides administrative and program support on other aspects and matters related to services, initiatives, and partnerships as assigned.

Performs other related duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: 18851A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

WHAT IS THE CHIEF FINACIAL OFFICERDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, Administration

The following are the duties of this position at the full working level.

• Coordinates the efforts of Business Operating Division training programs, including program guidance, resource allocation, synchronization of training activities, reporting, and metrics. Organizes periodic training and leadership conferences to coordinate efforts of business unit training programs, assess program effectiveness, and solicit feedback.
• Serves as an advisor for training and workforce development initiatives throughout the CFO organization.
• Develops operational procedures, conducts periodic evaluations of internal training and career pathing programs, staffing analysis, and prepares reports of findings.
• Conducts annual review of program requirements, prepares programming budgeting requests, and develops plans for use of training and salary resources.
• Expert at monitoring training expenditures and obligations in the financial management account systems; recommends modifications as appropriate. Supports all phases of the assigned training or personnel programs, to include developing the monthly, quarterly, and annual requirements. Independently prepares funding document for training with a cost.

The major duties of the STUDENT TRAINEE (Maintenance Worker) position include, but are not limited to, the following:

• Performs minor and/or rough carpentry repairs using simple measures and hand tools.
• Performs minor painting tasks using brushes and/or rollers.
• Performs minor plumbing repairs.
• Assists higher graded Maintenance Workers or tradesmen in the performance of their work.
• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Duties include but not limited to:

• Assists with planning and coordination of agency sponsored events including contracting, budget, and operations plans.
• Assists with managing events, coordinating tasks and responsibilities of staff, volunteers, partners, and contractors.
• Employs a high level of customer service while interacting with all agency divisions, agency partners, stakeholders, and other local, state, and federal organizations.
• Assists with special requests, ceremonies, and briefings at the request of the Supervisor.
• Ability to obtain and maintain a Contracting Officers Representative Level I Certification.

The selectee will serve as a Human Resources Specialist (Compensation) in the Office of Human Resources, Benefits and Payroll Division. Typical work assignments include:

• Evaluating, and processing a variety of complex pay-related (process pay, applying tax
  deductions, TSP, health/life insurance premiums, garnishments, child support/alimony, leave, premium pay, locality pay) and non- pay- related actions.
• Providing advice and assistance to supervisors, managers, and employees on the use of systems related to personnel and payroll processing and payroll-related administration issues.
• Explaining controversial, complex, and often sensitive pay-related issues, reconciling conflicting viewpoints with employees, supervisors, and in limited circumstances, members of the public on payroll-related inquiries.
• Conducting special projects requiring complex research of historical records, often with missing or incomplete
  information.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules, plans, and conducts comprehensive, on-site and virtual reviews of small- to mid-sized FAS cooperators, participants, grant recipients, and private voluntary organizations' financial systems.
• Conducts analysis of the following areas (but not limited to): micro purchase credit card transactions; representation fund expenses; administration of petty cash; unliquidated obligations; travel vouchers; procurement actions and expenses.
• Prepares and submits comprehensive and well-documented review file workpapers to the supervisor or designated senior specialist for review.
• Assists senior level Compliance Review Specialists with conducting special surveys, studies, and reviews of FAS programs, policies, and procedures and prepares recommendations for improvement.
• Assists in reviewing and evaluating existing and proposed legislation and regulations to determine the impact they may have on FAS operational systems, and whether they have adequate safeguards to detect or prevent fraud, waste, and mismanagement.
• Assesses internal controls of the organizations for: adequacy of safeguarding FAS resources; accuracy and reliability of data furnished to FAS; and compliance with laws, regulations, and policies.

The major duties of the Budget Analyst position include, but are not limited to, the following:

• Track, analyze and report on appropriations, apportionment, grant awards, de-obligations and other needs in monitoring the Land and Water Conservation Fund.
• Monitor and maintain the balances and reporting for program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
• Responsible for the development, review, execution, and expenditures of all budgets to ensure accurate reporting and year-end balances.
• Provide technical assistance in budgeting and financing to program staff and managers.
• Clearly communicate in writing on all budget related matters, standard operating procedures, process, regulations and required reporting

The selectee will serve as a Protection Officer in the Office of Protective Operations. Typical work assignments include:

• Monitoring and operating various audio/visual communications equipment, alarm systems, and access gates to the facility or residences.
• Utilizing security screening procedures (e.g., magnetometer and x-ray screening technology) prior to allowing individuals entrance to a secured area and controls access of visitors and contractors.
• Preparing written reports for all activities, observations, incidents.
• Advising leadership on how to improve security gaps to increase the safety of occupants and/or visitors to facilities; and
• Detecting and identifying suspicious packages that necessitates coordination with canine and/or Explosive Ordnance Disposal teams

The selectee will serve as a Technical Security Investigator specializing in one of the following areas: Fire, Life-Safety, Hazmat; Chemical Biological Countermeasures; Electronics; Explosive Ordnance Disposal; or Technical Surveillance Countermeasures in the Office of Technical Development and Mission Support, Technical Security Division. Typical work assignments include:

• Installing, monitoring, maintaining, analyzing, and evaluating the latest known technologies (e.g. state of the art intrusion detection systems and devices) that may potentially be used by hostile entities, both domestic and abroad, either independent or as groups to penetrate the Agency sites or otherwise harm protectees; conducting routine security searches of protective and investigative locations to identify, detect, deter, and stop potential or actual threats involving hazardous materials, items, devices, persons, or unsafe environmental conditions; and advising senior Technical Security Investigators on potential violations and security deficiencies, matters that are not routine.
• Assisting in protective countermeasures and related law enforcement response planning duties; assisting in planning, organizing investigative tactics and techniques to assist with investigations of suspected criminal violations.
• Assisting in protective advances and conducting surveys and analyses; adjusting plans and schedules; and assisting in developing alternative strategies in response to delays, sudden and/or major changes in itineraries or the introduction of critical intelligence.
• Assisting in providing advice and assistance to U.S. Secret Service, White House Officials and representatives from other federal agencies and organizations on issues.

The work routinely requires long hours with minimal breaks and to be on call 24 hours a day. Must be able to operate in sensitive, real-time situations that may produce physical and emotional stress. Required to work in environments that involve risks of unknown hazards when performing protective searches of remote unsecured areas that may harbor unauthorized persons or environmental hazards, as well as the discomforts associated with working in hard to reach, dirty and hazardous areas of buildings, facilities and outside areas. You will not have control of the environmental conditions or schedule of operations; and will be required to be flexible to ensure mission completion. At times, you may be subjected to explosives handling and/or radio frequency (RF) exposure.

Apply for this exciting opportunity to directly impact the mission of the agency by providing operational support to protective operations and criminal investigations through the identification, fielding and monitoring of unique or specially tailored equipment necessary to provide protective countermeasures, document criminal activity and acquire criminal target location.