Total 2,302 customer service job vacancies in VIC - Melbourne - South East

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:                                                 
If youre looking for a change of scenery, our Komatsu Darwin branch has an opportunity for a Field Service HD Fitter with heavy equipment experience.
With a generous remuneration package on offer, there's no better time than now to have a chat with our Branch Manager to plan your career with one of the world's leading original equipment manufacturers.  
Remuneration: Base Rate Super Zone & Housing Allowances Penalties Rates for Overtime Laptop Phone Vehicle (Field Service). 
Annual and competency-based wage increases apply.
Role Located: NT - Field Service
Field Service Range: Northern Territory/ East Kimberley
Komatsu benefits:

Families Policy: 16 weeks of
... Click here to view more detail / apply for Field Service Technicians

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

Job Description
Your New Opportunity:
A fantastic full time, permanent role has come up for a Service Advisor to join ourPenske Select team. You'll be based in our Essendon fields Branch, working as a key liaison between our customers and our Service Technicians. You'll workwith Holden Certified service,AC Delco , and a range of Prestige brands.
In this role you will:

Haveproactive communicationwith workshop customers daily - taking bookings, advising of progress and providing estimated finish times
Provide accuratequotesto customers and provide timely follow up
Process invoicesupon completion of jobs
Respond tophone queriesin a fast, efficient manner
Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
Work in partnershipwith the

... Click here to view more detail / apply for Service Advisor ? Penske Select

11th October,
Mercedes-Benz Waverley, a premier luxury automotive dealership, is unwavering in our commitment to providing exceptional service and an unparalleled experience to our clients.    As we continue to grow and expand our operations, we seek additional dedicated and enthusiastic Concierge to join our dynamic team.    About the role:

As a Concierge at Mercedes-Benz Waverley, you will be our esteemed clientele's first point of contact.
Your role will deliver a five-star customer experience, ensuring every visitor feels welcome and valued.
Respond to client inquiries and requests promptly and efficiently.
Provide information features and dealership services.
Collaborate with team members to ensure seamless operations and outstanding client experiences.
Maintain a well-organised and welcoming reception area.
Assisting with moving vehicles on site and transporting customer drop-off and pick-up.
  
About you:


Previous experience in concierge, customer service,

... Click here to view more detail / apply for Customer Care Concierge

Busy Bees at Armstrong Creek
Our Armstrong Creek service is a 126-place ser vice, recently assessed in Meeting in all 7 Quality Areas . We are at more than 80% occupancy and looking for our next Service Manager to step in take on this Service into the next chapter. You will be supported by a long-standing Busy Bees 2IC and a large team of more than 28 staff.  



At Busy Bees we put the Service Managers in the centre of all we do making sure you are supported to O WN your service and lead your team to Gold Sta ndard .   All Service Managers get a minimum of 4% above award because you Matter and Make the difference to our team, families and children experience with Busy Bees.  



Key Duties: 






... Click here to view more detail / apply for Service/Centre Manager

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

$56,482 - $61,568 (G03) 17% superannuation
Full time, permanent position
Free gym membership included!

Job Reference:
Join our fun, dynamic and supportive Curtin Sport and Recreation team as our Customer Service Assistant !
In this role, you will be the warm and welcoming face for our visitors, members, and patrons of Curtin Stadium. This role combines customer service, administration, and reception duties, where you will manage inquiries, support the membership team, and oversee bookings for internal and external areas of the stadium.
Youll also help create a welcoming, inclusive atmosphere while assisting with caf operations and ensuring the smooth running of daily activities. This is a perfect role for someone with strong interpersonal skills and a passion for delivering exceptional customer service in a sport and recreation setting.
As an employed team member under the umbrella of Curtin Sport and

... Click here to view more detail / apply for Customer Service Assistant

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants.
We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression.
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time position available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Some hospitality experience will be highly valued along with a
... Click here to view more detail / apply for Food Service Assistant

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since . We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants.
We operate in over 40 locations throughout Victoria employing over 700 staff. We offer Opportunities for career development and progression.
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

Part-time position available, and shifts are offered throughout all 7 days to suit your availability from 6:30am to 8:00pm
Some hospitality experience will be highly valued along with a
... Click here to view more detail / apply for Food Service Assistant

Mansfield Power Ag (Stihl Shop Mansfield) was established in 1997 and is a family owned business providing sales, service and parts for all outdoor products and machinery for private, commercial and agricultural customers in the Mansfield local and surrounding area. We are currently seeking to employ a qualified and experienced Mechanical Engineering Service Technician to join our busy workshop on a full time basis.


The successful candidate will need to undertake and possess:

- Running and analysing diagnostic tests on a wide range of agricultural machinery/equipment and tractors
- Maintain, test and repair/replace mechanical assemblies on heavy plant/machinery and tractors
- Perform assessments and repairs in the field and workshop
- Perform preventative maintenance
- Fabricate and assemble new or modified mechanical components for products such as machinery, equipment and measuring instruments
- Work within timeframes and servicing schedules and maintain records
- Installing equipment and testing operations


Skills and Abilities:

- Ideally have Diploma in Mechanical Engineering or related
- A minimum of three years’ experience
- The ability to work in a team environment


Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position Available


Applications open 4th of November 2024 and closes on 4th December of 2024.


If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas.

We are now looking to recruit Customer Service – Team Leader to join and work with our dedicated service team on a full-time and permanent basis.

Purpose of the Role
Responsible for the overseeing performance and coordinating the day-to-day activities and output of the National Customer Success team.
Managing workload allocations, staffing and resourcing requirements, team training and development, performance management (together with the Project Operations Coordinator), KPI / Scorecard performance, compliance, and delivery.
Accountable for championing the customer agenda and customer culture within their respective locations and effectively leading their team to continuously improve business and customer outcomes.

This role serves as a senior point of contact with technical claims management expertise and excellence in customer experience.

KEY RESULT AREA includes but are not limited to:

Leadership / Performance
Lead, inspire and coach the extended team to ensure the continual growth of the business.
Consistent growth training of the entire team.
Leading the team with a strong outlook whilst displaying the qualities they should aspire to possess.
Coach and manage KPI’s, team and individual performance, delivering results, driving claim completion, profitability and overall accountability in their role.

Customer
Lead the Customer Success team members to create customer connections that are based on core principles of efficiency, proactive engagement, considerate, quality and success. Ensure service delivery that is consistent yet personalised by considering the customers personal circumstances, or vulnerabilities.
Influence the design, development and execution of end-to-end customer success and claims management frameworks to optimise outcomes and connections with customers.

People
Achieve operational excellence and high-performance culture through creating a culture of engaged people who are fully committed to the vision and values of Steamatic and Customer Success.
Be responsible for creating connection with the team to exceed Customer Success objectives and those of the overall Steamatic Group

Stakeholders
Ensure familiarity with customer procedures and expected outcomes, and completion through diligent actioning of requests, and prioritisation as needed to ensure key KPI’s are met and exceeded.
Able to engage with insurance claims management administration staff in a highly personal and professional manner, demonstrating Johns Lyng dedication to ‘Best in Class’ service.

Reporting / Oversight
Continual review of all teams ensuring ROI, utilisation, resourcing and KPI performance to deliver strong customer success and profitable growth outcomes.
Ensure regular Client Updates are provided and all Insurers / Adjusters / Brokers / Managers etc are updated and content.

Sales Research and Support
Analyse the needs of the customers and identify the areas where the services can be improved.
Contribute to the total effectiveness of the respective business, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.

Health & Safety
Promote, maintain, and drive the successful execution of all OH&S standards, practices, and systems.
Be relentless in challenging yourself and every member of the team to ensure safe working conditions in every instance and compliance to all legal mandates.
Ensure you are always kept up to date with the most recent WHS policies and that all company HS&E policies are adhered to by all workplace participants, contractors and suppliers.

QUALIFICATIONS & PRE-REQUISITES
Relevant industry background and experience essential min 3 years.
Previous experience Senior Claims / Customer Service role.
IT savvy competent in the use various business systems and tools including MS office suite.
High level EQ & IQ.
Must be available to travel and perform duties outside of normal business hours as position reasonably requires and during events and catastrophes.
Must hold a full current driver’s licence at all times.
Must provide clear National Police check results as required.
May be required to hold current WWCC.
Must hold or complete required IICRC and other training as deemed necessary for the role

If you meet the above criteria and would like to be considered for this position, please apply now!

Salary: Guaranteed minimum annual earnings of $76,284

NEW SERVICE ADVISOR JOB
Bromley, Kent
30k basic / 40k ote + benefits

My Client, a dealership in Bromley, Kent are currently recruiting Service Advisor / Aftersales Advisor to work in their aftersales team.

Duties of the successful Service Advisor / Aftersales Advisor :
• Welcoming customers in to the workshop
• Booking in services
• Acting as a go between for the customers and workshop
• Upselling add on’s and products
• Invoicing

You will need to have previous service or aftersales experience as a Service Advisor / Aftersales Advisor and a full UK driving license for this role.

Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 – 6.00. 1 in 3 Saturdays paid as overtime, 8.30 – 12.30.

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!