Team Leader, Customer Care
1 week ago
Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians wi.....
Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.
The role Team Leader - Customer Care, reporting to the National Manager - Service, is responsible for providing personalised and timely support and help to Angle Auto customers in moments that matter.
As the Team Leader - Customer Care, you will guide and mentor your team in providing personalised service and fostering trust with customers through open and honest communication. In this role, you'll help develop your team's abilities in facilitating quality conversations and collaborating effectively across the Angle Auto value chain to resolve customer concerns. You'll also play a key part in driving performance and continuous improvement within the team.
Key Responsibilities;
Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by
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