Total 75 customer service job vacancies in Norwich, NR6 5BE

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 9am until 6pm
• 11am until 8pm

The contact centre is also open on Saturday and Sunday
• 9am until 6pm

LMND

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: NorwichHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

This post is available due to the internal promotion of the existing post holder.



The post holder will be reporting to the Service Desk Manager. The post holder will provide ‘first line’ technical support to the Trusts IT users, located across all sites:
• Ensures IM&T information is processed in accordance with policies & procedures.
• Investigates enquiries and queries from users, and provides assistance and advice as required.
• May develop or adapt software/web pages/information reports or install/maintain a range of hardware and software, or assist in the analysis/interpretation of datasets or provide training.
1. Responsible for monitoring the forward schedule of change to keep up to date with planned infrastructure outages.
2. Ensure compliance with Health & Safety obligations within own spheres of responsibility.
3. To be aware of, and to adhere to, all Trust policies and procedures.
4. Within own sphere of responsibility, ensure the Service Desk (first line support) achieves targets (eg Service Level Agreements) defined by Service Desk Manager.
5. Analyse data to create reports to highlight any service level exceptions to the Service Desk Manager.
6. Is required to manipulate data to provide regular management reports using the Trust’s IM&T Service Management Tools.
7. Under the guidance of the Service Desk Manager send trust wide communications when and where necessary to communicate outages and scheduled work to other IT staff.
8. Responsible for the development and maintenance of their own Personal Development Plans (PDP). To ensure that the appraisal meetings be conducted at fixed, regular intervals in coordination with their line manager.
9. Coordinate major incidents to ensure that all relevant parties are kept up to date.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 18 Nov 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.


At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.



For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 21 Nov 2024

Job overview

As a qualified Advanced Clinical Practitioner (ACP) on the East of England Ambulance Service Trust (EEAST) Advanced Practice Team bank you will provide exceptional clinical supervision and mentoring to our trainee ACPs through expert knowledge and wide-ranging experience of community-based urgent and unscheduled care. With a background of nursing, paramedicine or other relevant allied health profession you will have completed training to practice as an autonomous ACP and be able to work comfortably in the out of hospital environment at the higher margins of your professional capability.

You’ll work alongside our trainee ACPs in clinical operations, helping to develop and guide their clinical practice and supporting their educational journey. You’ll have experience in supervision and mentoring backed by a relevant qualification, and be comfortable providing constructive feedback and creating action plans where necessary.

As an ACP you will demonstrate proficiency across the four pillars of advanced practice (clinical practice, senior leadership, training and education, audit and research). You’ll have completed a relevant masters award and will be a qualified and experienced independent and supplementary prescriber.

Main duties of the job

ACPs will provide clinical supervision, mentorship, development and support to our cohort of trainee advanced practitioners. They will work across the four pillars of advanced practice and must be able to evidence that they meet the Health Education England / National Health Service England (HEE/NHSE) requirements of this role. They will have a key role in shaping the future direction of the advanced practice project across the organisation.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 28 Nov 2024

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

The post holder will be responsible for producing timely and accurate monthly budget reports, financial and activity analysis, forecasts, and variance analysis for several of the Trust’s Directorates. This will include supporting budget holders in the production of annual business plans and in the budget setting process.




The post holder will be responsible for ensuring that all financial plans and developments of Directorates align with the Trust’s strategies and organisational priorities.

The post holder will be required to meet regularly with budget holders at all levels of the Organisation and provide expert advice on financial policy, planning and controls to ensure that budgets are managed appropriately. This will include identifying risks and opportunities and responding to these by formulating and implementing appropriate actions.

The post holder will provide financial advice and information to the Directorate Accountant, the Head of Financial Reporting, the Deputy Directors of Finance, and the Director of Finance, to aid in decision making.


You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 4 Nov 2024

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting

• Location: Private Mental Health Hospital, Norwich
• Employment Type: Full Time, Permanent | 40 Hours per Week (Mon-Sun Shift Pattern)
• Free transport from Norwich Train Station provided

Are you a compassionate and dedicated Registered Mental Health Nurse (RMN) looking to make a difference in a specialist, patient-focused environment? Join private mental health hospital in Norwich with 53 beds, offering inpatient services to male and female patients aged 18+ experiencing severe mental distress.

The hospital supports individuals of working age, both those detained under the Mental Health Act and those admitted informally, ensuring a seamless transition and continuity of care.

Key Responsibilities:

• Assess, plan, implement, and evaluate nursing care for service users with complex mental health needs.
• Administer nursing care to acutely ill and long-term patients, ensuring the highest level of care.
• Work within your competence level, managing urgent or emergency situations with effective interventions.
• Develop and manage individual treatment plans, prioritising health problems and responding proactively.
• Maintain accurate medical records in line with NMC guidelines, policies, and legislation.
• Support and guide support workers on a daily basis, ensuring best practice in care delivery.
• Commit to continuous professional development and enhancement of nursing skills.

Qualifications and Experience:

• Valid NMC Pin required.
• At least 1 year of experience in an acute mental health setting.
• Right to work in the UK.
• Flexibility to work on a rotating shift pattern.

What We Offer:

• Competitive salary and benefits.
• Free transport to and from Norwich Train Station.
• The opportunity to work in a supportive and dynamic team committed to improving mental health outcomes.

Apply today and help transform the lives of those experiencing severe mental distress. If you're passionate about mental health care and ready for a new challenge I would love to hear from you!

Apply Today or email rebecca.hyde@servivcecare.org.uk with your CV for more information

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: NorwichHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Main Duties & Responsibilities Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers Work as a part of the Service Desk function by working as an effective interface between the business and support teams Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month Detecting, recording, classifying, prioritising all IT incidents and tasks Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement Responsible for maintaining data quality\integrity of the Digital Services call management system Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services Provide technical advice and training for how to queries from customers Monitoring and tracking incidents, escalating where necessary hieratical or functionally Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Installing and configuring desktop software Administering IT accounts and system privileges in accordance with the security policy Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date Responsible for the safe use of IT equipment, software installs, configuration and maintenance Other Service Desk activities, as directed, to continuously improve service and strive for best practice Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Sunday 6 Oct 2024

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