Total 6 customer service job vacancies in Norwich, NR6 5BE

Join Our Team as a Customer Service Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to empathize with customers.
• Problem-solving aptitude and the capacity to think on your feet.
• Excellent organizational skills and attention to detail.
• A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

• 31 days holiday, increasing to 33 days after 2 year’s service
• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
• Frequent internal Call Centre incentives and rewards
• Paid time off annually to volunteer
• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
• Discounted staff purchase scheme

How to Apply:

If you are ready to embark on a rewarding career in customer service and believe you have what it takes to excel in this role, we want to hear from you!

Don't miss out on the chance to be a part of our team dedicated to exceeding customer expectations. Apply today and take the first step towards a fulfilling career as a Customer Service Advisor!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

This post is available due to the internal promotion of the existing post holder.



The post holder will be reporting to the Service Desk Manager. The post holder will provide ‘first line’ technical support to the Trusts IT users, located across all sites:
• Ensures IM&T information is processed in accordance with policies & procedures.
• Investigates enquiries and queries from users, and provides assistance and advice as required.
• May develop or adapt software/web pages/information reports or install/maintain a range of hardware and software, or assist in the analysis/interpretation of datasets or provide training.
1. Responsible for monitoring the forward schedule of change to keep up to date with planned infrastructure outages.
2. Ensure compliance with Health & Safety obligations within own spheres of responsibility.
3. To be aware of, and to adhere to, all Trust policies and procedures.
4. Within own sphere of responsibility, ensure the Service Desk (first line support) achieves targets (eg Service Level Agreements) defined by Service Desk Manager.
5. Analyse data to create reports to highlight any service level exceptions to the Service Desk Manager.
6. Is required to manipulate data to provide regular management reports using the Trust’s IM&T Service Management Tools.
7. Under the guidance of the Service Desk Manager send trust wide communications when and where necessary to communicate outages and scheduled work to other IT staff.
8. Responsible for the development and maintenance of their own Personal Development Plans (PDP). To ensure that the appraisal meetings be conducted at fixed, regular intervals in coordination with their line manager.
9. Coordinate major incidents to ensure that all relevant parties are kept up to date.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 18 Nov 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.


At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.



For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 21 Nov 2024

Job overview

As a qualified Advanced Clinical Practitioner (ACP) on the East of England Ambulance Service Trust (EEAST) Advanced Practice Team bank you will provide exceptional clinical supervision and mentoring to our trainee ACPs through expert knowledge and wide-ranging experience of community-based urgent and unscheduled care. With a background of nursing, paramedicine or other relevant allied health profession you will have completed training to practice as an autonomous ACP and be able to work comfortably in the out of hospital environment at the higher margins of your professional capability.

You’ll work alongside our trainee ACPs in clinical operations, helping to develop and guide their clinical practice and supporting their educational journey. You’ll have experience in supervision and mentoring backed by a relevant qualification, and be comfortable providing constructive feedback and creating action plans where necessary.

As an ACP you will demonstrate proficiency across the four pillars of advanced practice (clinical practice, senior leadership, training and education, audit and research). You’ll have completed a relevant masters award and will be a qualified and experienced independent and supplementary prescriber.

Main duties of the job

ACPs will provide clinical supervision, mentorship, development and support to our cohort of trainee advanced practitioners. They will work across the four pillars of advanced practice and must be able to evidence that they meet the Health Education England / National Health Service England (HEE/NHSE) requirements of this role. They will have a key role in shaping the future direction of the advanced practice project across the organisation.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 28 Nov 2024

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications.

To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems.


Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities
1. Providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers
2. Work as a part of the Service Desk function by working as an effective interface between the business and support teams
3. Supporting over 3000 customers, 3000 technical hardware and providing a first time fix for approximately 2250 calls a month
4. Detecting, recording, classifying, prioritising all IT incidents and tasks
5. Recording all IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards
6. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement
7. Responsible for maintaining data quality\integrity of the Digital Services call management system
8. Investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible
9. Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services
10. Provide technical advice and training for “how to” queries from customers
11. Monitoring and tracking incidents, escalating where necessary hieratical or functionally
12. Support the planning of requests for service tasks outside peak demand times however ensuring the request is completed within the Digital Services service level agreement
13. Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems
14. Installing and configuring desktop software
15. Administering IT accounts and system privileges in accordance with the security policy
16. Contribute to creating Service Desk process maps\ procedures and assist in keeping documentation up to date
17. Responsible for the safe use of IT equipment, software installs, configuration and maintenance
18. Other Service Desk activities, as directed, to continuously improve service and strive for best practice
19. Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions\ workarounds in a language that suits the customers technical understanding
20. Provide peer training within the Service Desk team to ensure a multi-skilled team and effective knowledge transfer
21. Presenting a positive image of Digital Services at all times and comply with all Corporate Policy


This advert closes on Thursday 7 Nov 2024

Proud member of the Disability Confident employer scheme

Job description
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying.
We are offering sponsorship for the right candidate for our mental health services across the UK, if you have a valid mental health NMC pin and willing to relocate please get in touch today!
Registered Mental Health Nurse (RMN)
Rate Of Pay: From £19.57 + Overtime
Information about the service:
Our 53 bedded registered hospital is dedicated to providing specialised care for men and women aged 18 and above, who are struggling with severe mental distress. These individuals find themselves in situations where safe care within the community is not feasible.
Working as a RMN (Registered Mental Health Nurse):

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long term service users.
• Behave in a professional and discreet manner at all times and in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long term health conditions.
• Assess, diagnose, plan, implement and evaluate interventions/treatments for service users??with complex needs.
• Proactively identify, diagnose and manage treatment plans for service users (as appropriate).
• Prioritise health problems and intervene appropriately to assist service users in complex.
• urgent or emergency situations, including initiation of effective emergency care.
• Recognise and work within own competence level.
• Produce accurate, contemporaneous, and complete records of service user interaction and consultation, consistent with legislation, policies and procedures.
• Support, manage and guide support workers on a daily basis.
• Continual personal development to develop oneself and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience in a Acute Mental Health Setting