Total 252 job vacancies by The Arora Group

Salary – Competitive plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Mixologists in our team have curiosity and passion for flavors, ingredients, and innovative cocktail creations that shine as we explore the world of mixology to create unforgettable memories for our guests.

• Creating a warm welcome and setting the tone for our guest’s experience.

• Assess our guests’ needs, preferences and make recommendations.

• Prepare alcohol or non-alcoholic beverages.

• Look after the bar – keep it clean and tidy and ensure the alcohol is always secure.

• Restock and replenish bar inventory and supplies.

More about you...

• Providing high quality service and attention to detail comes naturally to you.

• A smart and professional appearance.

• Excellent communication skills

• The ability to remain calm whilst under pressure.

• Values being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role would be a real advantage.

Salary – £24,440 plus tronc.

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Waiter/Waitresses in our team ensure a memorable experience during breakfast, lunch and dinner. Fully focusing on the needs of our guests, together we ensure personalized service and an unforgettable time for our guests.

• Seating, presenting menu, taking orders, and serving guests,

• Taking the time to listen to the needs of our guests and building natural rapport.

• Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.

• Raising bills and taking payment

• Clearing and re-setting tables

More about you...

• Providing high quality service and attention to detail comes naturally to you.

• A smart and professional appearance.

• Excellent communication skills.

• The ability to remain calm whilst under pressure.

• Values being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary – £24,960 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Spa Receptionists in our team play a pivotal role in creating a serene and enjoyable experience for our spa guests. Contributing to the overall well-being and relaxation of our guests in our luxurious Spa.

• Greet our guests with a warm welcome as they arrive at the spa.

• Ensure a smooth and efficient registration process creating a friendly impression.

• Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.

• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.

Performing various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

More about you...

• Providing a high-quality service comes naturally to you.

• Strong organizational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communication skills with a high standard of written and spoken English.

• A smart and professional appearance.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role a real advantage.

• Grow with us...

• We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
  

• 
  

Salary – £27,560 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.

• Answer questions about the hotel

• Imputing and accessing data in our reservations system.

• Maximizing sales and room occupancy.

More about you...

• Providing high quality service comes naturally to you.

• Strong organizational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communicator with a high standard of written and spoken English.

• A smart and professional appearance.

• 5-star hotel experience in a similar role a real advantage.

• Opera PMS and Marsha experience a plus.

Salary – £24,440 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Kitchen Porters are an integral part of our kitchen team. Ensuring the kitchen is kept clean and tidy while supporting the chefs with essential tasks.

• Maintain cleanliness and safety of working areas.

• Washing all hotel crockery, cutlery, kitchen utensils and equipment, food service equipment.

• Supporting the chefs with kitchen service preparation, cutting vegetables etc.

More about you...

• Enjoys maintaining a clean working environment.

• You value being part of a team and supporting your colleagues.

• Feeling comfortable in a fast-paced, busy environment.

• Most of all, you will have an approachable, positive, and proactive manner.

Salary - £ 27,560 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

M&E Supervisors lead by example and promote teamwork and quality service through excellent daily communication. They play a key role in providing the finest personalised service for our guests and creating memorable experiences.

• Coordinate and supervise Event Waiters, providing support and assistance when necessary.
• Handle guest queries and resolve any requests or concerns promptly and professionally.
• Deal with last minute requests efficiently.
• Work closely and communicate effectively with other departments to ensure seamless guest experiences.
• Ensure function rooms are set up and well equipped to make both private and corporate event a resounding success.
• Complete time sheets make sure they are signed and correctly recorded.

More about you...

• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Salary – £26,780 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Spa Therapists in our team embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests.

• Offering high quality professional treatments in a serene and relaxing environment.
• Perform prep work and properly clean and restock the treatment room.
• Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
• Promote spa products and services with complete knowledge and understanding.
• Cover reception shifts when required.

More about you...

• Providing high-quality service comes naturally to you.

• Excellent communication and interpersonal skills.

• A smart and professional appearance.

• You value being part of a team and supporting your colleagues.

• Ability to work without direct supervision.

• Most of all, you will have an approachable, positive, and proactive manner.

• Experience in a similar role within a 5-star hotel is a significant advantage.

• A recognized beauty qualification, level 3 Beauty or equivalent.

• Massage qualification is a must.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests’ expectations throughout their stay.

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Manage and oversee all groups and delayed flight arrivals and associated administration.

More about you...

• Strong leadership and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience of managing, coaching and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• High standard of English, both written and spoken.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Complimentary on-site parking is available whilst on duty.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.

• Ensure the security of the hotel throughout the night

• Conduct regular health and safety checks

• Manage and respond to any incidents or accidents involving guests or team members.

• Provide operational support to all departments as needed

More about you...

• Excellent communication and interpersonal skills.

• Exceptional attention to detail and a drive to maintain high standards.

• Strong leadership and motivational abilities.

• Resilience and a proactive approach to problem-solving.

• A smart and professional appearance.

• Micros and Opera PMS experience is a must.

• 5-star experience in a similar role would be a real advantage.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

Concierges in our team are passionate about creating the most unique and memorable experiences for our guests. They have a natural ability to make our guests feel welcome, special and cared for throughout their stay.

• Greet our guests with a warm welcome.

• Knowledgeable about the hotel facilities and services.

• Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.

• Assist guests with arrands and arranging special requests.

• Main point of contact for our guests throughout their stay, providing outstanding customer service.

• Promptly and courteously addressing inquiries, requests, and concerns of our guests.

• Work closely with other departments to ensure seamless guest experiences.

More about you...

• providing high quality service comes naturally to you.

• Dedicated to creating memorable experiences.

• Extensive knowledge of the local area.

• Excellent communication skills and a high standard of written and spoken English.

• You value being part of a team and supporting your colleagues.

• A smart and professional appearance.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role a real advantage.

• A member of the Golden keys a plus.

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

A bit about what you will do...

Public Area Cleaners in our team maintain the highest standards of cleanliness throughout the hotel public areas and bedrooms. They are instrumental in creating a memorable stay for each of our guests.

• Cleaning and maintaining all public areas including the front of hotel, toilets, event spaces and offices to our outstanding 5-star standards.

• Checking public areas regularly to ensure excellent standards of cleanliness are always maintained.

• Report any maintenance issues and dealing with lost property.

• Assist room attendants, when necessary, with cleaning of bedrooms and bathrooms.

• Ensure that housekeeping cupboards are aways kept neat, presentable, and fully stocked.

More about you...

• Providing high quality service comes naturally to you.

• Strong attention to detail.

• You value being part of a team and supporting your colleagues.

• Most of all, you have an approachable, positive, and proactive manner.

Salary – £26000 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Complimentary on-site parking is available whilst on duty.

• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
  

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.

• Manage check-in and check-out procedures efficiently,

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.

• Strong organizational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communication skills with a high standard of written and spoken English.

• A smart and professional appearance.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role is a real advantage.

• Opera PMS experience a plus.

Salary – £23,920 plus tronc

Staff Accommodation available for £303 per month.

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.

A bit about what you will do...

Waiter/Waitresses in our team showcase a passion and understanding of food and beverages creating a warm welcome and setting the tone for our guest’s experience.

• Welcome guests and promptly attend to tables.

• Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate.

• Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations.

• Raising bills and taking payment.

• Ensure that the restaurant is set up and ready for each service period.

• Take responsibility for ensuring the overall cleanliness of the restaurant and bar area.

More about you...

• Providing high quality service and attention to detail comes naturally to you.

• A smart and professional appearance.

• Strong communication skills.

• The ability to remain calm whilst under pressure.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 4-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Free on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

The position would be required to provide a seamless service of communication between clients, events and reservations, ensuring all requests are actioned with immediate effect and all rooming list are entered accurately and effectively in a timely manner

To accept, process & manage group reservations to ensure maximum occupancy and accuracy ensuring that all possible information is recorded, i.e. address, guarantee, method of payment, time of arrival and any additional information

• Assist with the taking and processing of reservations when business demands
• Welcome, Greet and Register conference organisers and candidates
• To attain the weekly function sheet from events ensuring that all details are communicated to the rest of the team
• Ensure exemplary levels of guest service are consistently maintained
• To hold and carryout handover with late/early shift.
• Ensure all guest and colleague queries or requests are handled in a polite, efficient and courteous manner
• Adhere to all company credit policies to ensure that all revenue expected will be received

More about you...

• Previous customer service experience essential
• Hotel experience preferred in Reservation or Front Office.
• Computer literate

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Salary – £23,920 plus tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

• Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.
• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance. Excellent communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.