Total 5 job vacancies by SERV First Acceptance Services Inc

Essential Job Functions

• Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines
• Assists internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service
• Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim
• Investigate and evaluate claims using a lowest ultimate cost strategy
• Establish and maintain appropriate diary of open claims following company guidelines
• Conduct thorough investigations which can include obtaining necessary documents and forms from claimants and insureds and conducting recorded statements
• Ensure timely completion of appraisals and determine accident related damages
• Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments
• Open and process correspondence related to assigned claims
• Recognize recovery opportunities in regards subrogation and salvage
• May perform other duties as assigned

Desired Qualifications

• 6 months - 1 year of property claims handling experience
• Proficient PC and Windows skills
• Effective verbal and written communication, time management, negotiation, organization and investigative skills
• Customer service orientation
• Ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages
• High School Diploma or equivalent required
• Associates Degree in Business field or equivalent experience preferred
• INS or other insurance related courses preferred

DECISION MAKING REQUIREMENTS

• Problem Solving:
  • Problems are identified and further investigation is required in order to make decisions
  • May require creative thinking in order to resolve difficult and/or unusual claims
• Freedom to Act:
  • Specific responsibilities and objectives are assigned with a requirement to set priorities and make decisions, using established policies and procedures
• Degree of Impact:
  • Improper decisions made in this role will result in possible loss of business, increased expenses and potential legal exposure that could put the company in financial risk

#LI-REMOTE

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Essential Job Functions

Key Function: Investigations

• Plans and/or conducts investigations to analyze coverage, determine liability, compensability, and extent of damages
• Completes Bodily Injury Evaluation forms and/or makes recommendations for the disposition of claims in excess of individual settlement authority
• Compiles information for decision making with discussion of claims committee where appropriate
• Determine need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers
• Assesses actual damages associated with claims and conduct negotiations to settle claims. 
• Determines if subrogation exists and take steps necessary to initiate recovery efforts.

Key Function: Administration Skills

• Evaluates policy coverage, contacts insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements
• Evaluates the medical injury exposure within guidelines, obtain authority when appropriate and make proper and timely payments
• Maintains accurate records and handle administrative responsibilities associated with processing and payment of claims.  Record and update status notes, and document results of contacts, relevant medical reports and duration information per Best Practices
• Documents computer log with results of review and intentions for handling

Key Function: Interpersonal Skills

• Keeps internal and/or external customers advised of file status and other matters as required. 
• Responds timely and appropriately to all settlement demands.

• Evaluates claim for potential fraud and work with Special Investigations Unit as required. 
• Other duties as assigned

Desired Qualifications

• High School Diploma/GED required
• 2 year degree or higher is preferred.
• Minimum of 2 years previous auto liability claim handling experience or minimum 1 year bodily injury claims experience preferred.
• Must have or secure and maintain adjuster license(s) within 60 days of employment
• Knowledge and understanding of applicable statues, regulations and case law
• Training in Excel and industry (insurance) knowledge
• Proficient in Microsoft Suite (i.e. Word, Excel, PowerPoint, etc.)
• Possesses strong customer service skills and behaviors
• Time management, prioritization, and organizational skills 
• Ability to make effective decisions on behalf of the organization
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner 
• Excellent interpersonal and communication skills, including presentation skills
• Commitment to Acceptance’s company values
• Able to lift 0-10 pounds without assistance

#LI-REMOTE

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Essential Job Functions

Key Function: Investigations

• Plans and/or conducts investigations to analyze coverage, determine liability, compensability, and extent of damages
• Completes Bodily Injury Evaluation forms and/or makes recommendations for the disposition of claims in excess of individual settlement authority
• Compiles information for decision making with discussion of claims committee where appropriate
• Determine need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers
• Assesses actual damages associated with claims and conduct negotiations to settle claims. 
• Determines if subrogation exists and take steps necessary to initiate recovery efforts.

Key Function: Administration Skills

• Evaluates policy coverage, contacts insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements
• Evaluates the medical injury exposure within guidelines, obtain authority when appropriate and make proper and timely payments
• Maintains accurate records and handle administrative responsibilities associated with processing and payment of claims.  Record and update status notes, and document results of contacts, relevant medical reports and duration information per Best Practices
• Documents computer log with results of review and intentions for handling

Key Function: Interpersonal Skills

• Keeps internal and/or external customers advised of file status and other matters as required. 
• Responds timely and appropriately to all settlement demands.

• Evaluates claim for potential fraud and work with Special Investigations Unit as required. 
• Other duties as assigned

Desired Qualifications

• High School Diploma/GED required
• 2 year degree or higher is preferred.
• Minimum of 2 years previous auto liability claim handling experience or minimum 1 year bodily injury claims experience preferred.
• Must have or secure and maintain adjuster license(s) within 60 days of employment
• Knowledge and understanding of applicable statues, regulations and case law
• Training in Excel and industry (insurance) knowledge
• Proficient in Microsoft Suite (i.e. Word, Excel, PowerPoint, etc.)
• Possesses strong customer service skills and behaviors
• Time management, prioritization, and organizational skills 
• Ability to make effective decisions on behalf of the organization
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner 
• Excellent interpersonal and communication skills, including presentation skills
• Commitment to Acceptance’s company values
• Able to lift 0-10 pounds without assistance

#LI-REMOTE

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

As a Supervisor, Property Damage your role is to provide technical and administrative oversight to a team of claim adjusters responsible for the adjudication and settlement of first party and liability personal automobile claims.  Your responsibilities will include ensuring that all adjuster activity and file handling is consistent with company policies, procedures, and statutory guidelines.   The role will also provide oversight and direction in the duties of monitoring attendance, personnel issues, performance evaluations, interviewing, and completing the disciplinary action process. 

Essential Job Functions

• Oversees incoming file assignments and workload distribution; ensures appropriate alignment within the team
• Reviews claim files for accuracy and compliance with company policy and/or procedures
• Provides guidance and direction with regard to coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation, and settlement
• Ensures productivity, quality handling, budget goals, and related KPI’s are achieved by the team
• Effectively handles and resolves consumer complaints; addresses adjusters who are the source of the complaint
• Works with other departments to establish and maintain collaborative relationships toward achieving department and company goals

People Management

• Provides technical and administrative oversight to team of claim adjusters responsible for the adjudication and settlement of first party and liability personal automobile claims
• Provides feedback and coaching to drive top performance within the assigned adjusting team  

• Develops, analyzes, and completes reports to submit to management on team performance
• Supervises staff in accordance with company policies and procedures. 
• Conducts interviews, hires new staff, and provides employee orientation

• Tracks employee goals and conducts employee performance reviews 
• Responsible for staff scheduling to include:  employee vacations, employee breaks, and back-up for absent employees

• Other duties as assigned

Desired Qualifications

• Requires a Bachelor’s degree or equivalent work experience
• Requires a minimum of 3 years of property damage and liability claim handling experience

• Excellent time management, organizational, reading comprehension, analysis, and math skills
• Well-developed knowledge of claims Best Practices, processes, procedures, and technology  

• Excellent interpersonal and communication skills
• Strong leadership ability with proven capability to train, mentor, and develop subordinates for next level roles in the organization
• Demonstrated ability to assume additional leadership responsibility as opportunities within the organization may arise

• Commitment to Acceptance’s company values 
• Able to lift 0-10 pounds without assistance 

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk.

#LI-REMOTE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position. Team member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Overview

This Property Damage Adjuster position reports into either Tampa FL or Nashville TN with the potential to work remote full time.  As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file, and to properly set expense and indemnity reserves.  Protection of our Insured’s and the Company’s financial exposures are critical.

Essential Job Functions

• Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determine inspection needs, order police reports, scene investigation, take witness statements, review material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages
• Identity and work to resolve minor injury claims with early settlement opportunities eliminating the need to transfer file to the Casualty Unit
• Assume responsibility for property damage claims; including attorney represented and non-represented parties, for both first- and third-party claimants
• Demonstrates a high level of investigation, analysis, evaluation, and negotiation including interpretation of coverages
• Adherence to proper procedures relating to inspection and evaluation of property damage claims and make recommendations for the disposition of claims more than individual settlement authority
• Evaluate policy coverage, contact insureds, claimants, attorneys, body shops while determining and establishing reserve requirements
• Document computer log with results of review and intentions for handling
• Compile information for decision making with discussion of claims committee where appropriate
• Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims, record and update status notes, and document results of contacts per Best Practices
• Determine need for independent adjusters, cause and origin experts, economists, accident re-constructionists, and engineers
• Respond timely and appropriately to all settlement demands
• Keep internal and external customers advised of file status and other matters, as required
• Evaluate claim for potential fraud and work with Special Investigations Unit, as required
• Assess actual damages associated with claims and conduct negotiations to settle claims
• Determine if subrogation exists and take steps necessary to initiate recovery efforts
• Performs other duties as assigned

Desired Qualifications

• Possesses strong customer service skills and behaviors
• Makes decisions in an informed, confident, and timely manner
• Maintains constructive working relationships despite differing perspectives
• Possesses strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups
• Demonstrates strong written and verbal communication skills, promotes, and facilitates free and open communication
• Understanding of applicable statutes, regulations, and case law
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
• Easily adapts to new or different changing situations, requirements, or priorities
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision
• Computer proficiency (MS Office, excel, word, etc.)
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits

• Minimum of two (2) years of property claims handling experience

• High school diploma or equivalent
• College Degree preferred or equivalent experience

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to do manual tasks which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The team member will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk.

#LI-REMOTE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.