Total 11 health beauty fitness job vacancies in Quality Assurance / Control category in city of london london ec1a 7bs

Location: Based at Royal London Hospital but will be required to travel to all sites within Barts Health NHS Trust

Our group of hospitals provide a huge range of clinical services to people in east London and beyond. We operate from four major hospital sites (The Royal London, St Bartholomew’s, Whipps Cross and Newham) and a number of community locations, including Mile End hospital. Around 2.5 million people living in east London look to our services to provide them with the healthcare they need.

We have an exciting opportunity to recruit a Senior Quality Assurance Officer, Band 6 at Pharmacy Technical Services within the Quality team based at Royal London Hospital Pharmacy and Pathology Building (but will be required to travel to all sites within Barts Health NHS Trust).

The aim of this post is to provide patients with outstanding services from the Pharmacy Technical Services MS licenced units ASU (Aseptic Services Unit), Chemoteraphy Services Unit (CSU), Packagin Services Unit (PSU) and Quality support to Radiopharmacy and Nuclear medicine unit (RPU). The post holder will provide professional and technical supervision to the GMP manufacturing units, working with other department in these units to ensure all activities comply with current clinical, GMP, GCP and Quality guidelines


The post holder will work within the Quality Assurance team, focusing (but not limited to) on elements of the QMS (including the documentation system), as well as Micro and QC support such as environmental monitoring, laboratory practices and testing, and releasing of products manufactured under the MS licence, whenever required.

The post holder will be given training to become competent and will undertake developmental activities to enable them to gain skills, knowledge, and experience in a wide variety of Quality, Aseptic and Clinical Pharmacy activities.

At Barts Health, we recognise and celebrate the value of our staff. Therefore, dedication to creating and maintaining an outstanding working environment for all staff is essential. In return, you will have access to excellent training and development opportunities.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

To discuss this role further, please contact Fabricio Ghiraldi, Deputy Head of Quality: fabricio.ghiraldi1@nhs.net


This advert closes on Tuesday 22 Oct 2024

Quality, Compliance and Patient Safety Analyst

We are looking for a band 7 Quality, Compliance and Patient Safety Analyst to join our team. This post will sit within the Trust patient safety team within the Quality Governance department. The team is part of the corporate team of the Trust with a main aim of coordinating functions that relate to quality governance and patient safety.

This is a new role within one of the largest acute care provider organisations in the NHS. The Quality, Compliance and Patient Safety Analyst role will support the Patient Safety Learning Response Lead to provide Trust-wide oversight of all types of patient safety themes as part of the Trust’s annually agreed Patient Safety Incident Response Plan (PSIRP). The successful candidate will contribute to the development of systems and processes related to patient safety. To analyse and disseminate patient safety data and other clinical indicators to demonstrate status and project delivery. The post holder will also work closely with the Risk System Coordinator to provide system support to ensure the effective design and operation of the Risk Management Database (Datix) - addressing problems, troubleshooting any technical issues



The key purpose of this role will include but not limited to:

• Supporting corporate teams with incident investigations

• Collation and presentation of safety performance, analysis of themes and trends

• Find innovative ways of supporting the organisation to learn from incidents and other safety related intelligence

• Development and delivery of training relating to patient safety and compliance

• Reviewing all safety information to gain better understanding of safety of patient care within the Trust to drive improvements

• Expertise in using Datix and work in conjunction with the Risk System Coordinator to support hospitals for queries and troubleshooting

We are looking for a motivated individual with recent experience of safety investigations, good knowledge of PSIRF, and experience in the safety and quality governance environment with an emphasis on patient safety, compliance, assurance and clinical risk.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

For an informal discussion please contact Natalie Mynott-Gardiner Risk Systems Coordinator via email natalie.mynott-gardiner@nhs.net




This advert closes on Tuesday 17 Sep 2024

Senior Quality Control Analyst

Band 5-6 Progression post with inner London weighting

Permanent

Location: Based at Royal London Hospital but may be required to travel to all sites within Barts Health NHS Trust

Our group of hospitals provide a huge range of clinical services to people in east London and beyond. We operate from four major hospital sites (The Royal London, St Bartholomew’s, Whipps Cross and Newham) and a number of community locations, including Mile End hospital. Around 2.5 million people living in east London look to our services to provide them with the healthcare they need.

We have an exciting opportunity to recruit a Senior Quality Control Analyst, Band 5-6 (progression post) at Pharmacy Technical Services within the Quality team based at Royal London Hospital Pharmacy and Pathology Building (but will be required to travel to all sites within Barts Health NHS Trust).

The post holder will work within the Quality Assurance team, providing technical leadership-specifically within chemistry testing of all samples supporting production and implementing process improvements through development within the team.

This is a novel post where the post holder will initially start at band 5 and progress on to band 6 once the objectives and competencies set have been achieved and signed off over a twenty-four-month period. Some of these will be specific to leadership and management.

Training and support will be provided by the department to achieve the competencies and progress on to the band 6 role.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

At Barts Health, we recognise and celebrate the value of our staff. Therefore, dedication to creating and maintaining an outstanding working environment for all staff is essential. In return, you will have access to excellent training and development opportunities.

To discuss this role further, please contact Fabricio Ghiraldi, Deputy Head of Quality: Fabricio.ghiraldi1@nhs.net

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Thursday 15 Aug 2024

Senior Specialist Biomedical Scientist Quality Officer (Clinical Biochemistry)

An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. Set up as an arms-length organisation, hosted by Barts Health NHS Trust, we have our own board and governance framework, with each of the three trusts having an equal voice and vote in the running of the Pathology Partnership. One of the largest pathology providers in the NHS, the Pathology Partnership brings together the strengths of teams from each of the three trusts into a single organisation, dedicated to the provision of high quality and cost-effective pathology services.

A comprehensive transformation initiative is underway to forge a single, integrated pathology network spanning seven hospital laboratories. The envisioned 'hub and spoke' operational model revolves around The Royal London Hospital (RLH), a major trauma centre housing the London Air Ambulance, and linked to vital service laboratories supporting various clinical specialties across our affiliated hospital sites.
The expansive network of laboratories within the NHS presents an invaluable opportunity for acquiring extensive technical and leadership expertise. ESEL acknowledges the significance of career advancement and efficient succession planning.



This is an exciting opportunity to join a forward thinking and innovative service. Bring to fruition a vision of delivering high quality training and competency assessment through an electronic learning management system for one of the largest networked laboratories within the NHS.

We are looking to appoint a dynamic and highly motivated Specialist Biomedical Scientist Training Officer (Band 7) who has expertise in laboratory training and emerging training modalities.

While based at the Royal London Hospital, the successful Band 7 candidate is expected to work in different work areas and across the ESEL laboratories.

Successful Band 7 candidatesMUSTbe registered with the HCPC as a Biomedical ScientistANDhold the following

· CPSM Log book (Clinical Biochemistry) if qualified before 2003.

OR

Registration portfolio IBMS (Clinical Biochemistry2003 to 2004)andDiploma in Biomedical Science IBMS (Blood Sciences 2005).

OR

· Specialist Diploma IBMS (Clinical Biochemistry2005 onwards)



AND

· Fellowship (Clinical Chemistry), MSc Biomedical Science or equivalent qualification at MSc level.

Compliance to these criteria is mandatory and must be clearly recorded on application.

The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.
The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.
Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.
The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.



If you require further information or would like to arrange an informal visit please contact
Greg Dearman, Biochemistry Scientific Lead: 0203 246 0443
(Greg.Dearman@nhs.net)
________________________________________
Please note: -

All staff identified as AT-RISK who meet the requirements of the post will be prioritised accordingly. Priority will initially be given to Barts Health employees. This does not apply to Comprehensive Local Research Network (CLRN) roles.

As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as appropriate. To demonstrate our commitment we use the disability symbols on NHS Jobs.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

All new appointments (excluding all Medical & Dental doctors) are subject to 6 months’ probation period.

In submitting an application form, you authorise Barts Health to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

All vacancies followed by INTERNAL ONLY, have been classified as an internal role and only internal candidates will be considered.
If you are successful at the shortlisting stage we will contact you via NHS Jobs e-Mail and text message with details of your interview. Please continue to check your e-Mails and also your NHS Jobs account for correspondence.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.








This advert closes on Wednesday 7 Aug 2024

Senior Specialist Biomedical Scientist – Blood Transfusion Quality Officer

An exciting opportunity has come up within the East and South East London (ESEL) Pathology Network, for an enthusiastic Quality Lead who shares our vision of a high-quality transfusion service and invite applications from suitably qualified and experienced Band 7 Biomedical Scientists, or a Band 6 already with experience of fulfilling a Quality Lead role and is keen to move their career in that direction.

The successful candidate for the role of Quality Lead must possess excellent communication and interpersonal skills and the ability to organise and motivate staff. They will be responsible for the implementation, development, and management of the quality management system for the Blood Transfusion departments within ESEL as part of a team of 3 Blood Transfusion Quality Leads.



We are looking a candidate with extensive knowledge and experience of working within a Pathology laboratory. Previous experience of method or equipment validation/verification, familiarity with the requirements of ISO15189 and working within the regulatory requirements of Medicines and Healthcare products Regulatory Agency (MHRA) is essential. The successful candidate will possess the investigative and presentation skills required to lead on all aspects of quality assurance, both internal and external, across the Blood Transfusion service, with the aim of maintaining standards for UKAS accreditation and other appropriate accreditation and regulatory requirements e.g., Medicines and Healthcare products Regulatory Agency (MHRA).

The post-holder will be required to manage the day to day running of the quality management system within Blood Transfusion and be familiar with risk management processes, incident investigation and management processes, performing trending analysis and producing regular performance and compliance reports for Blood Transfusion, Pathology and service meetings.



The successful candidate will be provided post related training, and support for the identification and trending of errors and adverse events, implementing effective corrective and preventative actions to improve safety and quality.



The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites. Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager



The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.



For further details / informal visits contact:

Patricia Richards, Blood Transfusion Scientific Lead, on 02032460440 or email patricia.richards5@nhs.net


This advert closes on Wednesday 7 Aug 2024

With the formation of The North London Mental Health Partnership, Quality Improvement is at the heart of the strategic aims within our five-year strategy and we have ambitions to become a centre of excellence with the development of a QI academy.

The purpose of NLMHP’s QI team is to support the successful delivery of the QI strategy which includes the Brilliant Basics programme as well as localised improvement initiatives, which drives sustainable improvements in quality, patient care, efficiencies, and reduced variation. The QI team provides leadership, advice, support, and training and coaching for QI throughout the Partnership.

The post holder will be a member of the central QI team and the wider Academy to embed a QI culture within the Partnership and will specifically provide QI support to the Specialist Division
• Be a member of the central QI team and the wider Academy.
• Work with the team to embed a QI culture.
• Link with the Division of Specialist Services to provide QI support and guidance
• Facilitate a number of QI projects which contribute to the achievement of the Partnership’s objectives, advising staff on which tools and techniques could be utilised.
• Will participate in the delivery of training programmes and provide advice and coaching to QI practitioners and other staff based in the services.
• Will also provide critical support and challenge to the clinical services to deliver, scale up and spread small changes tested in teams.
• May represent the QI team at internal and external learning events.

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership. It is planned that the two organisations will formally integrate from October 2024

Why choose to join the Partnership?
• We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
• Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
• Transforming and creating a positive environment for our service users, staff and visitors.
• Creating and working together to become a great place to work for all our staff.
• We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
• Generous Annual Leave Allowance
• NHS Discounts in a large variety of retail stores and services.
• We have excellent internal staff network support groups.



Please refer to the attached job description and person specification for further information about this role


This advert closes on Thursday 23 May 2024

The post holder will be responsible for the systematic identification, recording, evaluation of risks arising from non-compliance with statutory legislation relating to buildings, plant, services and equipment and implementation of maintenance regimes to minimise the Trust exposure to those risks and identified within the Parameters of the Premises Assurance Model (PAM)

This would include interpretation of the current and any new legislative changes including the development of Technical and Health and Safety Policies and Procedures within the Estates Environment



To facilitate and co-ordinate the work necessary for external assessments by the Health & Safety Executive (HSE) and other external bodies such as the CQC/NHS England and make the annual submission on evidence-based documentation.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.



Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.

We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Wednesday 29 May 2024

An exciting 6 month fixed term opportunity has arisen for an enthusiastic and experienced leader to develop their career, managing a portfolio of quality improvement projects and supporting the realisation of benefits for our patients. You will be instrumental in facilitating our Quality improvements in clinical practice and our Safety process improvements to deliver excellent patient care, while supporting our staff to work as effectively as possible. This role will work closely with Community Service Line leadership and Borough Clinical Leadersto support the delivery of national and Trustwide safety and quality requirements in addition to ensuring and monitoring a continuous high standard of clinical governance quality improvements within the service. To plan and deliver improvements to our Fundamental Standards of Care, patient and carer feedback from our CQC Survey and clinical pathways in our community services. There will be a focus on quality improvement, patient and carer views, productivity, data and outcomes as key enablers for this change.

We are looking to recruit a dynamic and motivated professional mental health leader who can start the post running and will champion a high level of professional standards and excellence across our adult community services, working to build on the achievements of our community service line.

We are looking for someone who is ready to step up and quickly step in to a more senior, cross-cutting leadership role, and working across our Community boroughs and interfacing with our other service lines. Experience of healthcare service management, training and development and data analysis, as well as the organisation, project planning and delivery of change and improvement, are essential to this role.

You will be positive and self-motivated as well as able to enthuse and bring others with you, creating constructive and sustainable benefits in partnership with clinical teams. You will be expected to work closely with the Community Senior Management Team, Borough Leadership Teams, Community and Trustwide colleagues in a matrix structure to support the development and delivery of change, while putting patients at the heart of our improvements.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Support the development of quality and safety improvements within the adult community service line, encouraging clinical colleagues to challenge the status quo.

Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance.

Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste

Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes.

Support community service line to understand data capture and associated reporting, including robust benefits realisation for each project.

Support the development of business cases if required.

Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change.

Support drafting quality impact assessments of service transformation and change.

Establish and mange effective governance arrangements for the Clinical Service Line improvement programme.

Ensure that programme outputs are of a high quality and on time and within budget.

Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary.

Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process.

Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services.

Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Community Service Line and borough teams.


This advert closes on Tuesday 21 May 2024

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$63,523.20

to

$79,414.40

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Leads and facilitates the Laboratory’s Quality Management Plan by identifying opportunities to drive operational excellence through monitoring and measuring identified performance standards and metrics; facilitating the integration of continuous quality and process improvement methods in the laboratory and across organizational initiatives; supporting the improvement of all aspects of performance through analytics; and supporting the adoption of industry leading practices. Lead a wide variety of operational activities, with emphasis in the analytical support and process improvement in quality, safety, inventory management, and other department’s financial and business initiatives.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Demonstrates leadership and guidance to staff to ensure that the quality assurance plan, policies, processes, and procedures are established, current, and followed by all laboratory staff.
• Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies and operating procedures. Successfully tracks and trends product/service non-conformance and its possible consequences. Works with supervisors/ section leads to develop improvement plans if required. Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement. Establish and maintain improvement plans as necessary.  Participate in planning, development, implementation, and maintenance of departmental monitoring tools (i.e. dashboards, productivity). Prepares and reports all findings to the Laboratory leadership team and committees as required.
• Prepare reports and oversee departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, SDDOH, TJC and CMS. Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and concerns. Responsible to investigate and respond to concerns brought forward (complaints, errors, accidents, or concerns) as appropriate. Monitor occurrence/incident reports and report findings to laboratory management. Oversee plans for improving processes and workflow to ensure patient safety and quality of services provided.
• Participate in cost control activities by seeking the most effective method of delivering high quality services and maintains an awareness of the cost impact of decision and actions. Ensures that operational controls are in place to assure the provision of high quality and cost-effective services. Will proactively identify opportunities for, and participate in, ongoing performance and process improvement activities relating to business performance. Assists senior laboratory leadership with technical aspects of goals, objectives, tactics, and long-range planning of the laboratory.
• Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change.
• Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
• Assists senior laboratory leadership with the preparation of the laboratory budget in accordance with institutional guidelines.
• Assists with human resource functions hiring, staff-development, evaluation, counseling, and termination processes of staff. Ensures employees are properly trained and have the necessary equipment and supplies to perform the requirements of their job.
• Analyzes a variety of standard and customized reports to monitor the effectiveness of quality and performance improvement outcomes and initiatives including operational data to provide knowledge for quality and performance improvement teams. Will be responsible for researching and synthesizing current healthcare intelligence and trend data to identify opportunities for improvement and support the implementation of improvement strategies.
• All other duties as assigned.

Additional Requirements

Required:

Education - Bachelors degree

Experience - 3+ years of healthcare experience; 3+ managing projects

Certification - Lean Six Sigma Yellow Belt within one year of hire

Preferred:

Education - Bachelors degree in Biological Sciences or Clinical Laboratory Sciences.

Education - Masters degree in Healthcare Administration

Experience - 3+ years of Healthcare Experience; 1+ years of Laboratory Experience; 1+ years of Management  Experience;  1+ years Lean/Six Sigma.

Certification - Medical Laboratory Scientist (MLS) Certification - American Society for Clinical Pathology (ASCP) and/or Certified Professional in Healthcare Quality (CPHQ)- American Society for Quality

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Diagnostics

Job Family

Laboratory

Department

RCH Laboratory

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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As the Commercial Assurance and Audit Lead you will work in partnership with colleagues to provide an efficient, effective and robust Assurance and Audit structure. You will also work alongside other workstreams to aid the delivery of The New Hospital Programme:
• Ensuring effective processes, guidance, templates and business plans.
• Providing commercial governance support for the senior leadership and other teams, as needed.
• Working with others in the production of performance reports and ensure data quality / integrity is maintained
The role supports the business in driving transformation as well as value for money in planning, commissioning and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.

You will be coordinating with a variety of commercial workstream leaders and stakeholders, to operate and develop commercial governance policies to ensure NHP delivers the Government’s Health Infrastructure Plan commitments.

The post holder will work as part of a dynamic team in delivering an effective commercial environment supporting managers and staff across NHP Commercial Function (and where necessary the Programme) to ensure the effective commercial governance, assurance and audit compliance.

The post holder will work as part of a dynamic team in delivering an effective commercial environment supporting managers and staff across NHP Commercial Function (and where necessary the Programme) to ensure the effective commercial governance, assurance and audit compliance. The scope of this role includes but not limited to:
• Establishing and maintaining necessary NHP commercial and governance forums - Commercial Committee and Commercial Steering Group, Conflict of Interest Panel, etc.
• Ensure programme spend is compliant with the NHS England, Department for Health and Social Care, Cabinet Office, and other spend controls.
• Ensure assurance and audit outcomes are appropriately recorded to allow for third party audits.
• Production of commercial collateral for assurance and audit meetings
• Creating spreadsheets, word sheets and presentations.
• Dealing with email enquiries, responses on commercial Freedom of Information requests.
• Ensure that Programme and external governance stakeholders are engaged in a way that fosters trust.
• Create culture of empowered, collaborative, helpful, ambitious, proactive and content people.
The role supports the business in driving transformation as well as value for money in planning, commissioning and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.



NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.

Through our seven regional teams, NHS England supports local integrated care systems, made up of public services that provide health and care – NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector – to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.

From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Salary Progression

Applicants will commence at the bottom of Band 8d with a full-time starting salary of £83,571 with a pay step increase after 5 years’ service.

For posts based in Inner London, the above salaries will include the additional supplement of 20% of basic salary, subject to a minimum payment of £4,608 per annum and a maximum payment of £7,097 per annum.

This is offered in accordance with NHS Terms and Conditions and is based on office location.


This advert closes on Thursday 14 Dec 2023