Total 6,611 Customer Service job vacancies in Denali Park, Alaska

Key Responsibilities:

• Handle inbound customer inquiries and provide accurate information regarding products/services.
• Make outbound calls to follow up with customers or conduct surveys.
• Assist customers in resolving issues and complaints with a professional and empathetic attitude.
• Maintain customer records by updating account information in the system.
• Meet daily/weekly targets for call volume and quality standards.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Perks & Benefits

• Employee equity
• Casual dress code

主要職責：

• 處理入境客戶詢問並提供有關產品/服務的準確資訊。
• 撥打外線電話跟進客戶或進行調查。
• 以專業和同理心的態度協助客戶解決問題和投訴。
• 透過更新系統中的帳戶資訊來維護客戶記錄。
• 滿足每日/每週的通話量和品質標準目標。
• 與團隊成員合作，確保一致的客戶滿意度。

津貼和福利

• 員工股權
• 休閒著裝要求

WHAT IS THE TAS- TAXPAYER ADVOCATE SERVICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Executive Director Systemic Advocate (EDSA), Exam Technical Advocacy

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

You will serve as the Intermediate Care Technician (ICT) for the Community Based Outpatient Clinic (CBOC).

VA offers a comprehensive total rewards package. https://vacareers.va.gov/wp-content/uploads/sites/5/2022/12/Total-Reward-of-a-Allied-Health-Professions-VA-Career-11-4-2022.pdf

The Intermediate Care Technician is an occupational specialty, especially for former military combat medics, medical technicians, and corpsmen.

As an ICT, you will operate within clearly defined clinical competencies. For this job announcement, you may work in multiple clinical settings based on facility needs, these include but are not limited to, Emergency Medicine, Critical Care, Primary Care, Specialty Clinics, Women's health and COVID Screening, Swabbing Stations, and Vaccine Operations.

The clinical activities for the hospital will include but are not limited to:

• Performing observation-based screening and collecting patient information in collaboration with licensed personnel, this may involve completing clinical reminders, obtaining patient health history, chief complaints, medication history, and identification of health- related conditions that may impact the patient's health status.
• Completing approved templates and tools, such as, intake/outtake forms, normal result note follow up, clinical reminders, procedure and intervention notes established by the agency.
• Assisting in behavioral/psychiatric situations in an outpatient setting. This can include assisting licensed personnel with crisis intervention, management of aggressive or suicidal psychiatric patients, by providing one-to-one observations and applying prevention and management of disruptive behavior techniques (PMDB). Assists licensed staff with the delivery of care to patients with complex, specialized, and potentially life-threatening situations. You will assist licensed staff with setting up equipment and providing treatment during in person or virtual visits.
• Operating specialized medical equipment to obtain diagnostic and therapeutic outcomes. Observes patient status and keeps licensed clinical staff informed of any change in condition. You will assist clinical providers with emergency medical care, provides emergency response as part of the Rapid-Response-Team (RRT), and assists with training of other hospital clinical staff.
• Performing Diagnostic Tests. Examples: Vital Signs, 12-lead electrocardiogram (EKG)
• Point-of-Care. Examples: glucometer, COVID swabbing
• Specimen collection and Preparation. Examples: collecting and labeling venous blood samples
• Minor Procedures. Examples: simple one-layer laceration repairs, incision and drainage, skin stapling, STERIS trips, Dermabond
• Medication Administration: nebulized medications, topical, limited PO meds, vaccine administration
• Wound Care. Examples. wound debridement, Wet-to-Dry dressings, Unna Boot placement, compression dressings- Forflex and Profour, wound vac placement, graft application
• Patient education within scope of care or while providing an intervention
• Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Examples: Procedural notes and progress notes

• The duties may include, but are not limited to:
• Provides administrative and technical supervision to all personnel assigned to the office, including supervisors, trainers, office staff and graders in field assignments.
• Supervises the sampling, inspection and certification of fresh and processed fruits and vegetables for quality, condition and grade in accordance with official standards, market orders and regulations
• Assists in the establishment of performance standards of subordinates and evaluates their performance.
• Plans work of subordinates, including supervisors, by reviewing area operations in light of changing workloads, types of inspection, volume of work, priority of requests, and other factors.
• Provides a direct link between inspection personnel in his/her area and the OIC.
• Receives and resolves complaints of subordinates. Holds corrective counseling sessions and effects disciplinary measures of a minor nature.
• Resolves complaints from the industry on grade determinations made by subordinate graders.
• Collaborates with SCI Division Standardization Branch in the development and testing of grade standards and inspection aids for fresh and processed fruits and vegetables.
• Directs the charges made for work performed with necessary follow through to ensure accurate collections and maintenance of records.

• Provides program leadership for the silviculture program on the forest.
• Serves as the Forest budget coordinator for the silviculture program which includes coordinating with Regional staff on budget allocations.
• Keeps Forest Leadership Team informed of the status of the silviculture program and budget by making presentations at Forest Leadership Team meetings and by bringing issues or concerns to supervisor's attention as they are encountered.
• Prepares plans and technical specification for field projects designed to collect and analyze data related to timber stand classification, volume, and growth.
• Assists in the development of long-range vegetation management plans and programs, including formulation of policies, objectives, and priorities, and the correlation and integration of timber plans into the overall land management plans.
• Evaluates adequacy and effectiveness of timber improvement programs through periodic on-the-ground inspections. Inspects for compliance with established policies, standards, program objectives and emphasis. Initiates corrective actions.
• Consult and advise to management in all facets of reforestation and timber stand improvement techniques, their effect on other resource activities, and the effect of resource activities on silvicultural plans and programs.
• Recognize need for, organizes and conducts training in state-of-the art silvicultural practices and data collection and analysis techniques.
• Performs supervisory duties 20% or less of the time.

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Major Duties: These positions lead a trail crew in the construction, repair, and maintenance of drainage structures, brushing and clearing of trail corridors, safe felling of tress and hazard tress, dry masonry, carpentry, and rigging. Lead trail crews in building and repairing log and dimensional wood structures including multiple stringer bridges, retaining walls, handrails, steps, and causeways. Plan, lay-out, and select proper tools and materials and schedule the operational needs of a crew. These positions require heavy physical labor, carrying heavy objects, rolling rocks and logs by hand and with tools. These positions require working in the backcountry, carrying a backpack, power or hand tools and frequently require hikes up to 20 miles per day. Projects are in mountainous terrain and require work at high elevations.

Physical Effort: Heavy physical effort is required in bending, lifting, and using hand and power tools in trail work. As examples of typical strenuous activity, incumbent: Frequently lifts and carries objects weighing over 100 lbs., must carry and roll rocks and logs, move rocks of several tons with rock bars, use hammers to crush or shape rock, and use shovel and other hand tools extensively. Frequently hikes up to 20 miles daily and must be able to do so while carrying a backpack, power and/or hand tools.

Working Conditions: Incumbent must have the ability to live and work effectively in backcountry areas in close contact with small numbers of people for extended periods of time. Incumbent must live and work out-of-doors on projects in mountainous terrain at elevations between 8,000 and 13,000 feet in all extremes of adverse weather conditions. Trail work is dusty, and hazardous conditions may exist when moving rocks and logs, working in and around rockslide areas, working around livestock or explosives, falling and bucking trees, and working around rigging equipment and machinery.

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This position works under a Trails Maintenance Leader or other higher-graded employees. The incumbent primarily assists in maintenance and construction of graded and paved trails, trail drainage, trail bridges, and guard rails. Assists in the installation, repair and replacement of water diversion bars, cribbing, and retainer walls. Removes windfalls, rockslides, surface outcroppings, and debris from trails. Builds up tread surfaces in eroded areas. Installs stepping-stones or bridges at creek crossings. Safely and effectively uses hand and power tools required for the job and has the ability to maintain these tools properly. May perform work on roads, trail signs, parking lots, boundary fences, corral repair, and construction.

Physical Effort: Heavy physical exertion is frequently required in bending, lifting, and using hand and power tools in trail work. Examples of typical strenuous activity include frequently lifting and carrying objects weighing up to 100 pounds, carrying and rolling rocks and logs, moving rocks of several tons with rock bars, using hammers to crush or shape rock, and using shovels extensively; frequently walks up to 20 miles daily; and must not have potential emergency-medical problems that could complicate work in remote areas forextended periods of time.

Working Conditions: Incumbent must have the ability to live and work effectively in isolated backcountry areas in close contact with small numbers of people. Incumbent must live and work out-of-doors on projects including in mountainous terrain up to 14,000 feet in elevation in all extremes of weather. Trail work is dusty and hazardous conditions may exist when moving rock, working in and around rockslide areas, working around explosives, falling and bucking trees, and working around machinery.

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Major Duties of the position: Perform heavy physical labor such as clearing brush and fallen logs from trail corridors, digging for long periods of time with a shovel and pick, carrying logs and rolling rocks. Construct and maintain trail drainage structures and backcountry bridges. Use and maintain a variety of tools and equipment commonly used in Laborer (Trails) duties. Use standard safety equipment and follow safety procedures. Work may involve living and working out of remote backcountry camps for extended periods of time.

Physical Effort: The work performed requires very heavy physical effort. The incumbent routinely lifts, pushes, pulls, and carries items weighing 50 pounds, and up to 150 pounds (or more) with assistance. Work will routinely require walking several miles per day over park trails to and from job sites.

Working Conditions: Almost all of the incumbent's work will be outside in all kinds of weather conditions. Work frequently involves the possibility of experiencing exposure to poisonous plants, bruises, muscle strains, cuts and scrapes, sunburn, and insect bites. As a result, the employee must follow proper safety procedures and use standard safety equipment such as hard hats, gloves, ear protectors, safety glasses, and steel-toe shoes to avoid possible hazards and serious injuries. Much of the time the incumbent will be living in remote back country camps for extended periods of time, cooking over an open fire and sleeping in a tent. The incumbent must be able to live cooperatively in camp with other crew members, practice minimum impact camping and proper food storage for food preservation and protection from wildlife (e.g., bears, etc.), and maintain good personal and camp hygiene.

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• Operates gas or diesel powered engineering and construction equipment with wheeled or crawler-type traction, such as road graders, tractors with bulldozer or angle dozer blades, front-end loaders, backhoes, wheel loaders, trench diggers, and large industrial tractors with pan or scraper attachments.
• Operates equipment to push, pull, pile, excavate, backfill, grade, or level earth and/or refuse.
• Uses equipment to perform such functions as cutting, moving, digging, grading, and rolling earth, sand, stone, and other materials to maintain ditches, road shoulders, and beds.
• For Glacier National Park (Saint Mary and West Glacier, MT), you must possess a class A Commercial Driver's License (CDL) with Tanker Endorsement. Include a copy of your license in your application (with the photo removed or blocked) or indicate in resume CDL state, class, expire date, and any endorsements.
• For Rocky Mountain National Park (Estes Park and Grand Lake, CO), you must possess a Class A or Class B Commercial Driver's License (CDL) with tanker endorsement. Include a copy of your license in your application (with the photo removed or blocked) or indicate in resume CDL state, class, expire date.

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Major Duties:

The incumbent may work independently or with the other crew members to maintain, repair. and preserve structures. This work may include:

• Removal of damaged portions of walls, selecting and dressing replacement stones, repointing mortar, and replicating original architectural styles.
• Prepare mortar with appropriate percentage of sand, soil, and chemical additives and apply preservative chemicals to stone and wood.
• Perform other types of activities involving the preservation of historic architecture, as necessary.

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Employee serves as a Maintenance Mechanic assigned to the Facilities Management Branch. Duties will include, but may not be limited to the following:

• Installs, repairs, modifies, and maintains buildings and associated systems and equipment.
• Lays out work, determines requirements, draws materials and carries assignment to completion utilizing established trade techniques and adhering to safety requirements and national building codes
• Performs plumbing, masonry, roofing repairs and reconstruction. Replaces windows, doors, soffit and gutter systems and installs simple photovoltaic systems.
• Constructs structures such as wooden and masonry amphitheater seating.
• Submits recommendations for modifications to existing equipment and systems to improve overall safety and operation.
• Performs other duties as assigned.

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In these positions, you perform moderately heavy physical labor requiring the use of common hand tools and power equipment involving any or all of the following duties:

• Operate heavy power equipment such as lawn mowers, portable snow blowers and all types of hand tools (such as shovels, rakes, lawn edging equipment, etc.) to maintain buildings, grounds, trails, etc.
• Load and unload supplies and materials from trucks, trailers, dollies, etc.
• Move furniture, remove and set signs, paint picnic tables and signs, rake and water lawns, trim trees and shrubbery, pick up litter and/or clean fire pits.
• Dig ditches and trenches with pick and shovel; occasionally break up pavement, soil or concrete; mix and power concrete, asphalt and hot/cold mix; fill and level holes in damaged roads.
• Move heavily loaded wheelbarrows and hand trucks; use heavy-type power mowers including adjusting blades, cleaning and oiling.
• Cut heavy trees with axe or chainsaw; stack heavy logs, lumber and sacks of cement, etc., or perform other duties requiring similar judgment and comparable physical effort.
• Other duties as assigned.

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• This position provides routine maintenance on park facilities including, minor carpentry, painting, plumbing, and electrical work.
• Assist higher grade maintenance employees in the performance of maintenance tasks.
• Safely and effectively, uses hand power tools required for the job and has the ability to maintain these tools properly.
• Perform other duties as assigned.

WHAT IS (AP) APPEALS THE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!
https://www.youtube.com/watch?v=QFsgUOIPXRs


Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Operations Support, Business System Planning, Modernization

The following are the duties of this position at the full working level.

• Formulates business system plans using advanced information technology and makes recommendations that influence major nationwide change in business practices and policies.
• Directs broad complex long-term studies and research projects requiring application of advanced analytical and statistical methods and the most current and advanced information technology in order to recommend extensive system upgrades.
• Analyzes new business systems and establishes measures to capture business benefits. Prepares recommendations and implements business systems plans to meet long and short-range business goals.
• Identifies and recommends business systems pilot sites, makes recommendations on discontinuing pilot programs as necessary, manages the pilot programs and provides business executives with comprehensive test evaluation reports and recommendations to improve business systems nation-wide.
• Manages and coordinates complex business systems integration in multiple agency locations.
• Assesses the impact of new programs and legislative changes on existing business systems and resources. Presents findings through consolidated status reports, oral presentations, memoranda, and other documents as required. Makes recommendations to management on resources for user acceptance testing.
• Formulates policies, develops program plans, designs and issues directives and instructions, and develops recommendations to improve business systems policy to business executives.