Total 504 Others level Customer Service job vacancies in US-IA-Iowa (Remote Employees)

• The duties may include, but are not limited to:
• Daily unpack, wash and dry new non-disposable and disposable glassware, plasticware, instruments, utensils, etc.
• Make scheduled rounds with hand operated carts to pick-up decontaminated non-disposable and disposable items from individual laboratory autoclaves and other designated locations.
• Disassemble, clean and reassemble various instruments and equipment (automatic pipetting syringes, bleeding flasks, blender blade assemblies, filtering flasks, etc.)
• Daily receive and fill various types of requests by specialized computer system for processed glassware, plasticware, instruments, and utensils of various sizes, shapes, and types.
• Daily operates applicable work area equipment (glassware washers and dryers, autoclaves, dry heat sterilizers, pipette pluggers, heated soak tubs, pumps, etc.)
• Monitors operational level of clean glassware and other work area supplies.
• Performs quality assurance tests and record-keeping including daily, quarterly and annual calibration checks on critical equipment.
• Complies with instructions, policies, and procedures related to safety precautions in the work area.

• Designs, develops, and delivers innovative training curriculum to enable compliance with mandated certification programs for the Acquisition Workforce (AWF).
• Provides oversight and direction to the Acquisition staff in preparing responses to audits, inspections and Administrative inquiries (FOIA’s) that come into the Portfolio.
• Participates in conducting training for the AWF to improve acquisition practices and in the formation and implementation of Center level strategies. Initiatives are developed and tailored for AWF implementation.
• Monitors and controls transactions, prepares special reports and recommends suggestions on modifying existing programs. Ensures acquisition policies and operating instructions are followed by the AWF.
• Assesses the skills, performance, productivity and talents of employees and preparing written evaluations with supporting advice for improvement and knowledge.
• Manages a team of students and the associated workload; trains junior contract specialists, works with peers to provide a consistent training experience to include both technical acquisition training and guidance, as well as a more broad introduction to GSA, healthy workplace practices such as team building, and soft-skills training.
• Ensures that the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the team’s strategies, goals, objectives, work plans and work products and services.
• Leads the team in identifying, distributing and balancing workload ensuring tasks are in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The Specialty Care Medical Director has oversight of the following services: Acute Inpatient Medical services, Cardiology, Pulmonology, Hematology/Oncology, Dermatology, Nephrology, Infectious Diseases, Gastroenterology, Neurology, Emergency Department, Employee Occupational Health and administrative support staff for Primary and Specialty Care.

Duties and responsibilities include:

• managing and directing the work of large, complex organizational units and in applying effective management practices.
• experience and knowledge in the Patient Aligned Care Team (PACT) and/or Patient-Centered Medical Home health care delivery model.
• developing, implementing, maintaining short- and long-term plans for the Specialty Care ICC (working closely with the Chief of Staff), consistent with the facility strategic plan.
• participates in policy and procedure development, the development of Quality Management (QM) monitors and the development of standards of care.
• reviews requests for initial and renewal of credentials and clinical privileges, making recommendations regarding appointment and privileging action. Annually reviews all clinical privilege forms to ensure they correctly and adequately reflect the services being provided at the facility.
• Maintains performance data on providers including workload, clinical outcomes, appropriate and timely documentation, and maintenance of certification using this when recommending privileges for Professional Practice Evaluations (FPPE/OPPE).
• Reviews, interprets, and effectively utilizes performance reports, benchmark data, budget expenditure documents, staffing and other reports in decision making.
• Spends a portion of time in clinical practice, providing clinical leadership and problem solving for complex cases and ethical dilemmas.
• Works closely with affiliated school of medicine and residency program to ensure a successful residency program.
• Responsible for the management of human resources within the service line including hiring and disciplinary action, Labor/Management relations, performance appraisals, and professional boarding procedures for various disciplines. He/she actively embraces the tenets of Equal Employee Opportunity (EEO).
• assures all employees work in a safe, clean, infection-free environment, and promotes these practices among all employees.
• The incumbent supervises physician supervisors within Specialty Care ICC. Additionally, all administrative staff in Primary Care/Specialty Care report to the Administrative Officer for Primary and Specialty Care.

• The duties may include, but are not limited to:
• Primary source of advice to the APHIS Administrator and senior leaders regarding economic and policy analyses.
• APHIS liaison for economic analyses with various policy staffs of the Department and with the Office of Management and Budget (OMB).
• Primary source of expertise on benefit-cost analysis and other economic methodologies in support of policy development and planning.
• Plans and directs economic and/or benefit-cost analyses of APHIS policy changes in support of rulemaking.
• Leads RIAs as required by Executive Orders 13563 and 12866 for significant or economically significant rules.
• Analyzes the impacts of APHIS regulations on agricultural products, affected industries, consumers and the U.S. economy as a whole.
• Plans and directs the conduct of short- and long-term analyses of APHIS issues, programs, and policies using benefit-cost analysis, econometric analysis and other analytical techniques.
• Provides guidance to other APHIS Staffs on analytical techniques for analyzing potential socio-economic and trade impacts of APHIS policy issues.
• Directly supervises EPAS staff in facilitating Agency economic and policy analyses and ensures these analyses use the most current data and the economic analytical frameworks available for the task.

• Serves as a Project Manager for highly complex projects working with an interdisciplinary team from development through delivery.
• Prepares, maintains and ensures the accuracy of acquisition plans and strategies, milestone charts and schedules to include legal documentation, realty transactions and key business documents.
• Provide expert guidance to ensure compliance with regulatory requirements, policy, developing best practices, providing training and ensuring stakeholders are informed throughout all phases.
• Plans and contracts for major acquisitions involving varying issues and concerns in sensitive or unpredictable situations, ensuring the terms and conditions are acceptable within private industry and comply with federal laws, regulations and statutes.
• Acquire real property and/or manage federally owned, leased or delegated space utilizing complex real estate work.

The major duties of the Contracting Specialist position include, but are not limited to, the following:

• Provides procurement direction, guidance and requirement/policy interpretation on Federal, Department and Bureau regulations. Serves as lead contracting member on project teams; analyzes difficult issues and identifies alternative or new courses of action.
• Oversees acquisition planning and pre-award activities and requirements; serves as source selection authority. Awards and obligates contracts.
• Prepares government decisions in response to contractor requests for equitable adjustments and claims.
• Oversees contract administration; negotiates contract changes, modifications and terminations.
• Ensures contractor compliance throughout contract performance period.

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

• Performs pre-award and post-award functions involving highly specialized procurements of significant importance to the agency. Requirements typically involve systems or programs such as those involving research, development and production of extensive, specialized equipment or systems; state-of-the-art Information technology products, equipment and/or services impacting customers throughout the nation and/or world; or similarly complex commodities and/or services integral to national defense or security.
• Performs procurement planning. Identifies those large-scale systems, components, equipment, and services to be acquired by contract. Develops procurement objectives and strategies in terms of competition and price range and constructs the contractual vehicle including use of pricing arrangements, subcontracting policy, set-aside policies and similar considerations. Prepares and maintains current acquisition plans, appropriate milestone charts, and related schedules.
• Serves as an advisor to program officials in procurement planning meetings, identifying the procurement objectives and methodologies to be used and assists in the preparation of statements of work and acquisition plans. Prepares determinations and findings and solicitation documents. Performs detailed analyses of all elements of cost in contractor proposals and makes competitive range determinations. Conducts pre-proposal conferences with prospective contractors to arrive at a clear understanding of what is required under the proposed contract. Obtains appropriate data from business and technical officials. Issues necessary modifications to clarify questions concerning such topics as specification changes, language ambiguities or clarification of contract clauses. As required by the lack of meaningful cost and price information, incumbent explores new or innovative contracting approaches to arrive at an equitable contractual arrangement.
• Plans a comprehensive negotiation strategy, coordinates strategy with others technical experts involved and leads negotiations which are conducted with contractors to develop the contract prices and terms. Awards the contract. Performs contract administration, including incremental funding, preparation of rate and cost adjustments, redirection of effort, coordination of time extensions, incorporation of change orders, issuance of stop work orders, issuance of cure notices or show cause letters, monitoring of Government property reporting, approval of progress payments, final payment and contract close out. Terminates contracts for the convenience of the Government or default by the contractor.

• The duties may include, but are not limited to:
• Provides expert advice for all pre-award and post-award functions and is involved with the planning and development of purchase and financial assistance programs and procedures.
• Determines both financial and technical responsibility of potential new vendors and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data and, where applicable, makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for reviewing announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents in the administration of contracts.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Works closely with minority business firms, small businesses, the Small Business Administration and the Office of Small and Disadvantaged Business Utilization.
• Recommends purchase and financial assistance programs relative to the full range of agricultural commodities.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.
• Develops procedures and overall contracting strategies to effectively accomplish unique acquisition programs including making independent decisions on complex problems.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Designated contact with plant management to coordinate the grading/inspection activities.
• Prepare and maintains a variety of reports related to production data and grading results.
• Examine product to determine adherence with contracts, such as grade, weight, packing and quantity.
• Train selected plant personnel to grade according to U.S. standards.
• Grade different types of poultry and eggs, by applying official standards and regulations.

Data Software Engineering and Security

• Serves as an expert data engineer and consultant, managing and directing multiple highly complex and innovative data engineering and information security projects and initiatives.
• Leverages data, programming, data visualization, and advanced analytic tools, skills, and techniques to support accomplishment of the organizational mission and facilitate the program’s adoption of data-driven information security, cybersecurity, and risk management approaches.
• Utilizes integrated development environment software for data engineering and visualization (e.g., R Studio, Visual Studio Code, Tableau, MicroStrategy), general purpose programming languages for statistical and data analysis (e.g., R, Python, Java, Scala), data structures, algorithms, and SQL (e.g., SQL, MySQL, PostgreSQL).
• Engineers data automations and processes (e.g., building, testing, and deploying code) using programming languages and other tools to minimize human error and improve data security, reliability, efficiency, and quality for program/customer agency missions, goals, and future planning.
• Uses relevant programming language(s) as well as its packages or libraries for various applications to organize, manipulate, reuse, and/or scale data and for associated secure engineering functions and processes used in program office data operations.

Customer Communications and Reporting

• Provides authoritative advice on data engineering and security methodologies, products and services, and related analyses in discussions with program office managers, supervisors, data consumers, and coworkers.
• Determines appropriate data tools or services with clients or customers to define project scopes, requirements, and deliverables.
• Implements and/or maintains data engineering quality assurance processes.

Data Security Support

• Supports emerging IT and information security initiatives including but not limited to DevSecOps (i.e., development, security, and operations), continuous integration and continuous delivery, and vulnerability management, ensuring new technologies are appropriately accounted for from a data engineering and security perspective.
• Provides technical expertise and advice on the restructuring and/or re-architecting of program data collection storage and approach to ensure maximum visibility into risk while minimizing data collection and storage engineering overhead.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Duties are listed at the full performance GS-12 level
• Provides Regional advice and guidance to line and staff officers and other program managers in all aspects of the unit's grants and agreements to federal and non-federal agencies; state, local, and tribal governments; and other varying entities.
• Provides advice and guidance on the administrative aspects of partnership agreements including cooperative agreements, cost-share agreements, participating agreements, collection agreements, interagency agreements, and cooperative fire agreements.
• Exercises full and final authority to negotiate grants and agreements within the limits of delegated authority, reviews all reimbursement requests for appropriateness, and processes payments.
• Provides interpretation of laws and regulations concerning use of Federal funds and qualifying program expenditures. Determines appropriate legislative and program authority prior to execution of each grant or agreement.
• Develops instruments within the delegated authority, circularizes requests for proposals for grants and agreements, reviews and analyzes responses, and makes or recommends acceptance by higher authority as appropriate.
• Monitors and analyzes the effect of changes in laws, regulations and policies pertaining to grants and agreements, administration and management, and performance reporting.
• Plans and conducts annual meetings or workshops for agency personnel for maintaining partnership agreement and grant expertise
• Approves all official correspondence sent to partners, program personnel, and other interested parties relating to any specific case.
• Terminates grants and agreements as the situation dictates. Closes out grants and agreements within the established closeout procedures.

• Provide technical expertise to accomplish analysis of options and development of the design for advanced and complex IT systems on projects which typically involve analyses of systems with high visibility or widespread impact within the agency.
• Perform business and systems analysis, analyze information to determine, recommend, and plan development of new systems or modification of existing applications or systems.
• Support integration of new software by developing interfaces with existing systems and databases.
• Design, develop, and modify software systems, using analysis and models to predict and measure outcomes and consequences of design.
• Develop, maintain, and publish internal standard operating procedures relating to such items as data location, system access, system change procedures, and database design.
• Prepare written reports, correspondence, and documents internal and external to the organization to convey plans, policies, status, and results.