Total 27 administrative clerical job vacancies in bury st edmunds suffolk ip33 1be

Number of Job Openings Available:

1

Date Posted:

March 05, 2024

Posting Expiration Date:

March 11, 2024

Department:

46003800 Nursing Administration

Shift:

Permanent Nights (United States of America)

Shift Length:

12 hour shift

Hours Per Week:

36

Union Contract:

Non-Union

Weekend Rotation:

Every 3rd

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 0.90 FTE (36 hours/week).
• Night shift; Every 3rd weekend.

Job Description:

The Administrative Supervisor is responsible for coordinating and facilitating patient care functions within the hospital. The individual in this role demonstrates advanced knowledge to manage the patient care operations in the absence of the Vice Presidents, Directors, and Department Managers. This leadership role includes responsibility for establishing meaningful communication systems, assuring effective resources management, and coordinating patient placement and care processes across multiple departments.

Principle Responsibilities

• Serves as the representative of hospital administration and management in their absence.
  • Maintains an environment to meet patient and family needs for safety, comfort, education and support.
  • Refers situations to Patient Representative, Risk Management, Employee Health, Nursing Leaders as appropriate.
  • Works with unit charge nurse and physicians to place patient admissions and transfers.
  • Informs on-call Administrator / Department Manager of resolved and / or pending problems and actions taken.
  • Gives direction to other hospital departments in the absence of their manager to assure the delivery of patient care.
  • Enforces high standards for the quality of patient care delivered on patient care units. Incorporate patient, staff and physician needs and concerns into decision making and action.
• Serves as resource and coach to hospital employees.
  • Provides interpretation and information regarding policies and procedures, including personnel processes.
  • Directs staff to potential resources / equipment sources within hospital or community.
  • Intercedes with employees on situational issues, taking action per hospital policy.
  • Serves as a resource and mentor for charge nurses on off shifts and weekends.
• Identifies issues which impact patient care throughout the hospital.
  • Participates in resolving system issues, taking immediate action when appropriate and/or triaging to operational managers.
  • Analyzes problems in a systematic, logical and timely manner.
  • Responds to physician and staff concerns and relates information to operational staff.
• Manages situations in a manner consistent with hospital policies and nursing practice standards.
  • Responds to emergency calls, including emergency codes and acts as resource to team members.
  • Manages media and external communications according to established policy.
  • Responds to concerns of patients and family members in absence of Patient Representative using positive service recovery skills. Role models customer services focus with patients, families and physicians.
  • Maintains a safe environment for patients, public, and staff.
• Allocates daily staffing resources.
  • Determines staffing resource needs in collaboration with unit charge nurses, considering staffing numbers, skill mix and competency requirements.
  • Provides direction to Staffing Office personnel in allocating resources.
  • Assess staffing needs on an ongoing basis and make adjustments as needed for flexing staffing to patient care needs.
• Facilitates patient placement.
  • Use established placement guidelines for primary and secondary unit or most appropriate placement based on patient needs.
  • Integrates staffing and bed availability information in making placement decisions.

• Other duties as assigned.

Required Qualifications

• Associate's or Vocational degree in Nursing
• 2+ years in an acute care setting with 1 year as charge nurse or similar role

Preferred Qualifications

• Bachelor's degree in Nursing
• 2+ years of management/leadership skills

Licenses/Certifications

• Licensed Registered Nurse – MN Board of Nursing required if working in state of MN upon hire
• BLS Tier 1 - Basic Life Support - Multisource required by end of orientation for the metro hospitals OR must be enrolled in the first
  available course

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Administrative Assistant, Mid

Key Role:

Coordinate facilities and administrative services, including clerical and support services, printing, mail distribution, messenger services, and telecommunications. Acquire knowledge of program and project requirements, policies, and procedures. Work on semi-routine tasks and assignments, requiring limited judgment. Follow established processes with limited supervision.

Basic Qualifications:

• 1+ years of experience preparing DTS authorizations and providing administrative and operations support

• Experience with Microsoft Office Suite

• Ability to provide administrative support for the systems engineering and architecture development processes

• Ability to develop a variety of reports, monthly progress, or status reports, and generate invoices to the Government

• Ability to monitor and track obligations and expenditures for assigned contract tasks, schedules, ceilings, and reports

• Ability to coordinate and document events, including travel, meetings, and conferences

• Ability to resolve billing and invoice discrepancies

• Ability to type highly specialized technical reports rapidly and accurately

• Secret clearance

• HS diploma or GED

Additional Qualifications:

• Ability to multi-task and manage time effectively

• Possession of excellent written and verbal communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $49,800.00 to $102,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

About the unit

We are 1 of 3 offices in the Neuro service line of Corewell Health, specifically Neurosciences. Our team supports four subspecialties, including Epilepsy, Neurosurgery, Neurovascular, and Movement Disorders. We are an outpatient office that provides extensive continuing care for a variety of patients, including those with epileptic and non-epileptic seizures, strokes and aneurysms, ailments of the spine and brain, and Parkinson's Disease. While our clinic is outpatient, our team works closely with the inpatient Neurosurgery/Neurovascular/Epilepsy teams at Butterworth Hospital to round out an outstanding care team for our patients. We operate during business hours Monday through Friday (No Weekends or Holidays!) We have a diverse team that is devoted to managing care for patients and building our culture every day! We are seeking a reliable, compassionate, and dedicated candidate who values excellent care for our patient demographic. 

About Outpatient Clinics

Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.

Scope of work

Acts as a team member in the delivery of quality patient care under the supervision of a Registered Nurse (RN) or Provider. Performs basic skills per department guidelines and communicates observations to members of the health care team. Collects and reports physiological, psychological, sociocultural and spiritual needs of patients and families in coordination with and as delineated by the RN or Provider.  Ensures that required documentation is performed in an accurate and timely manner. 

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

• Required High School Diploma or equivalent
• 2 years of relevant experience Insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Preferred
• 2 years of relevant experience Clinical Care Preferred
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Primary Location

SITE - 25 Michigan St - Grand Rapids

Department Name

Neuroscience Shared Services - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Equal Opportunity Employer/Disabled/Veterans

OPENING DATE: 01/18/2024

CLOSING DATE: 02/01/2024 EXTENDED UNTIL 04/18/2024 AT 12:00AM MIDNIGHT

SALARY: $48,843.00 - $59,040.00 Annually

EDUCATION ACCREDITATION: Applicant’s education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

ELIGIBILITY: Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

CRIMINAL BACKGROUND CHECK: Eligible candidates under final consideration for appointment to this position identified as positions of trust will be required to authorize the release of and successfully complete a Fingerprint check.

PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months.
 

CLASS DESCRIPTION

An Administrative Coordinator performs administrative and operations work. Work of this class may involve supervising office support personnel.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek. Work is performed in a standard office environment. Work requires minimal physical exertion.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have an Associate of Arts degree from an accredited college or university.

AND

EXPERIENCE: Have five years of experience in office support planning and coordination.

OR

NOTES(EQUIVALENCIES): Have an equivalent combination of education and experience.

KNOWLEDGES, SKILLS AND ABILITIES

• Knowledge of administrative techniques.
• Knowledge of office practices and procedures.
• Knowledge of the basic uses and capabilities of computers and information technology.
• Skilled in the use and application of Microsoft Office Suite.
• Ability to prepare budget and human resources forms and monitor budget expenditures.
• Ability to perform a variety of routine personnel tasks.
• Ability to perform a variety of office support tasks.
• Ability to revise office procedures, forms and records.
• Ability to prepare correspondence and reports.
• Ability to establish, organize and maintain human resources files and records.
• Ability to attend and participate in meetings.
• Ability to maintain effective working relationships with agency staff and the general public and to facilitate resolution of internal conflicts between employees and management.
   

EXAMINATION PROCESS
 

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.
 

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

If you have questions regarding this position, please contact Jewel Glenn, HR Specialist I via email at Jewel.Glenn@baltimorecity.gov.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-150 Bloor St W, 5th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative

#JoinUsBeYou and make a difference to a child's life.

This is a fantastic opportunity for a highly motivated, enthusiastic and flexible individual to join the expandingAdministration Team forBury CAMHS





There are two full time posts available. One of the posts will be covering both CAMHS and also part located in our partner voluntary organization, Early Break.

This role requires a highly organised person with the ability to prioritise their workload, work in a calm and effective manner and communicate well at all levels.

In this vital role you will provide comprehensive confidential administrative services. Work is varied, interesting and sometimes challenging and requires someone who has a strong work ethic and a desire to work in a fast paced environment.

Main aspects of the role will be to triage telephone enquiries, inputting of referrals, data inputting, typing of letters, scanning and uploading documents and running busy outpatients clinics. You will also be assisting with the co-ordination of meetings, arranging and taking minutes at meetings as required.

With your previous experience of working in a busy office based environment you should have the ability to demonstrate accurate working and be able to work well as part of a team.

The administration team is a very friendly team and the work is varied and interesting.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted


This advert closes on Tuesday 16 Jan 2024

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted

You will have an NVQ3 in Administration or relevant experience, with excellent communication skills to liaise effectively with other Trust staff and patients, in person or on the telephone. Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

1 x Full Time post

1 x Part Time post

We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support Treatment Rooms, District Nurses, Phlebotomy and Community Matrons within St Helens and Knowsley Hospital Trust. The post will be based at St Helens Hospital with a need to be flexible to work at different locations if needed. You will be working in a busy environment and closely with the remainder of the Admin Team. Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

A flexible approach to day to day tasks is essential, in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

A Standard DBS is required for this post.
• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.
• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.
• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures
• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.
• To register patient referrals for the service on appropriate systems following theservice referral pathway.
• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
• CARE that is evidence based, high quality and compassionate
• ​​​​​​SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

KEY DUTIES
• Act as first point of contact for all telephone and reception enquiries, ensuringthat messages are forwarded to the appropriate persons and visitors arewelcomed to the department.
• Provide an effective administrative service to support the team, including photocopying,data inputting and typing.
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communicationis accurate, sensitive, complex and confidential and accurate information iscommunicated as and when required.
• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• Ensure appropriate records are maintained as directed by Line Manager. In linewith Trust Policies and Procedures
• Contribute to the producing and sending of appointments and giving appropriatepatient information/advice.
• To register patient referrals for the service on appropriate systems following theservice referral pathway.
• To contribute to the maintenance of waiting lists, ensuring that appropriateappointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.
• To work in a flexible manner when cover is required, to support and maintainservice delivery.
• Contribute to the processing of all incoming and outgoing mail.
• Participate in the provision of cover and Support and maintain service deliveryborough wideParticipate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights.
• Participate in patient and public involvement activities.
• Contribute towards service improvement initiatives to enhance quality of patientcare.
• Provide information and support to service users/carers as appropriate.
• Contribute to the continued improvement and quality of the AdministrationSupport Service.
• Recognise and respond appropriately to urgent and emergency situations.
• Report any concern regarding patient care to line manager

CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Information Governance (IG):Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis.
• Code of Conduct:Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.
• Equal Opportunities:Promote the concepts of equality of opportunity and managing diversity Trust wide.
• Health and Safety:Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
• Infection Prevention and Control:Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.
• Professional standards and performance review:Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.
• Service/Departmental standards:Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.
• Safeguarding:The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them

ADMINISTRATIVE RESPONSIBILITIES
• To undertake any other delegated duties as appropriate and commensurate with the post.
• Contribute to the ordering of stationery supplies and associated procedures.
• Contribute to the effective and efficient use of resources.
• To undertake any other delegated duties as appropriate and commensurate with the post.

TEACHING & TRAINING RESPONSIBILITIES
• Provide evidence to support development around the Trust Appraisal system or other competency profiles.
• Participate in regular supervision, engage in reflective practice and be committed to continued development.
• Develop own skills and knowledge and contribute to the development of others.

FINANCIAL RESPONSIBILITY
• All Trust staff will comply with financial processes and procedure

RESEARCH & AUDIT
• Participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Tuesday 26 Dec 2023

Proud member of the Disability Confident employer scheme

KEY DUTIES Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective administrative service to support the team, including photocopying, data inputting and typing. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures Contribute to the producing and sending of appointments and giving appropriate patient information/advice. To register patient referrals for the service on appropriate systems following the service referral pathway. To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician. To work in a flexible manner when cover is required, to support and maintain service delivery. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and Support and maintain service delivery borough wide Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administration Support Service. Recognise and respond appropriately to urgent and emergency situations. Report any concern regarding patient care to line manager CLINICAL & PROFESSIONAL RESPONSIBILITIES Information Governance (IG): Employees must ensure they are familiar with and adhere to all Trust IG and IT Systems and Security Policies and Procedures and complete IG training on an annual basis. Code of Conduct: Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees. Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide. Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees. Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy. Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process. Service/Departmental standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers. Safeguarding: The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them ADMINISTRATIVE RESPONSIBILITIES To undertake any other delegated duties as appropriate and commensurate with the post. Contribute to the ordering of stationery supplies and associated procedures. Contribute to the effective and efficient use of resources. To undertake any other delegated duties as appropriate and commensurate with the post. TEACHING & TRAINING RESPONSIBILITIES Provide evidence to support development around the Trust Appraisal system or other competency profiles. Participate in regular supervision, engage in reflective practice and be committed to continued development. Develop own skills and knowledge and contribute to the development of others. FINANCIAL RESPONSIBILITY All Trust staff will comply with financial processes and procedure RESEARCH & AUDIT Participate in appropriate audit, quality assurance programmes and research as directed.

Job Details

Grade: 5A

Hourly Rate: £13.02 - £14.15

Salary: £23,768.96 - £25,831.20 per annum

Contract Duration: Permanent

Interviews to take place week commencing 18/12/2023

Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Role Purpose

To provide high quality, consistent transactional processing to all SBC employees and potential employees. Administer all aspects of updating and maintaining candidate and employee information in the relevant systems to ensure employer obligations are met to agreed service standards. The duties will include: - • Processing changes on relevant systems, ensuring that all information received is accurate. • Administering recruitment of candidates in accordance with current Legislation and Terms and Conditions of Service. • Answering queries from all levels of employees by phone or email. • To work in close partnership with colleagues in functional processing teams within HR Shared Services. • Contribution to process improvements and review of working practices to ensure fitness for purpose and efficiency. • Use of relevant computer systems, including Microsoft Office suite. • Active engagement in learning processes and underpinning policy and procedures across HRSS functional areas of Payroll, HR and Pensions. • Contribute to team effectiveness through active participation in departments activities linked to overall organizational aims and objectives.

Essential

HNC in a relevant discipline or extended period of processing experience in one or more relevant functional area.

Experience of working in a high volume, deadline driven customer service environment.

Informal Enquiries

Informal enquiries may be made to Ian Angus at iangus@scotborders.gov.uk.


Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Proud member of the Disability Confident employer scheme