About our Client | 9AM to 6PM | 5 days-Onsite
Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions that are simpler, faster, and safer. With over 500,000 employees worldwide, they operate in 170 markets and serve more than 300 languages and dialects. Their leadership and adaptability set high standards, continually striving to exceed expectations and provide exceptional service. Recognized as an industry leader, they are committed to acting responsibly and delivering extraordinary service you can depend on today and tomorrow.
Job Overview:
The Customer Success Specialist (CSS) will be the primary contact for customers using the client’s website shopping channel. The CSS will respond to customer requests, manage concerns, and provide specific information based on inquiries received via inbound phone calls and email channels. This role is crucial in projecting a professional company image and ensuring customer satisfaction.
What we need from you:
- You have either Certificate/ SPM/ Diploma or Bachelor’s Degree in any discipline.
- Must have B2 level English proficiency (reading, writing, speaking, and aural comprehension). Decent English Speaking capabilities.
- You are proficiency in speaking, reading, and writing in Mandarin (both Traditional/ Simplied chinese)
Work Experience (Nice to have):
- Minimum of 6 months of work experience in customer support / customer service representative in any industry, preferably in financial services.
- Fresh graduates are welcome, especially those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields.
- A minimum 6-month call centre experience in Banking /Financial Services/ Fintech
- Ability to understand Banking Terminologies / possess 6 months of Sales Experience
If you are someone who has the following:
- You enjoy speaking to customers and have strong customer service orientation.
- You focused on customer results and solving solutions
- You are skilled in managing customer expectations
- You are a active listener
- You can handle queries and objections professionally
- You are passionate about communication and interaction with people over the phone or email
- You are agile and receptive to continuous feedback and capable of working in a fast-paced enviroment
- You are positive in attitude and a willingness to learn and go the extra mile for self-improvement.
- You have high emotional intelligence and the ability to stay calm under pressure
If the above sound like you, please APPLY to this job position or drop an email to neissha@talentspothub.com today for a confidential conversation!
Our Talent Team will reach-out to you within next 24 hours.
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职位概述：
客户成功专员（CSS）将是客户使用客户网站购物渠道的主要联系人。CSS将回应客户请求，处理关注点，并根据通过入站电话和电子邮件渠道收到的查询提供具体信息。此角色在塑造专业公司形象和确保客户满意度方面至关重要。
我们需要您具备的条件：
- 您必须具有任何学科的证书/SPM/文凭或学士学位。
- 必须具备B2级英语熟练程度（阅读、写作、口语和听力理解）。
- 良好的英语口语能力。 您要精通普通话的口语、阅读和写作（包括繁体/简体中文）。
工作经验（有利条件）：
- 在任何行业中至少有6个月的客户支持/客户服务代表工作经验，最好是在金融服务领域。
- 欢迎应届毕业生，尤其是那些具有英语与传播、专业英语、大众传播或相关领域学位的毕业生。
- 拥有呼叫中心经验是一个优势，但不是必需的。
如果以上描述符合您的条件，请立即申请这个职位，或发送电子邮件至neissha@talentspothub.com，进行保密对话！
