Total 13 Customer Service job vacancies in Johor Bharu

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

DO NOT APPLY THIS JOB. THANK YOU!

Responsibilities:

1. Prepare daily bank reconciliation report.
2. Maintain proper record and organisation of filling system.
3. Responsible for day-to-day finance and accounts administration tasks.
4. Complete weekly bank recon to ensure no discrepancy in banking.
5. Check on petty cash returns from branches and issue reimbursement cheque.
6. Check on staff expenses claim and input to staff claim template.
7. Perform monthly bank statement reconciliation and resolve discrepancy if any.
8. Any other ad hoc assignment.

Requirements:

• Possess at least a Bachelor's Degree in Accounting, Finance or related fields with professional qualifications.
• Experienced in Accounting Assistant or Accounting Clerk.
• Possess good knowledge of basic bookkeeping procedures.
• Familiar with accounting standards, tax laws, and filling procedure.
• Excellent math skills and the ability to spot numerical errors.
• Advance level in MS Excel and good knowledge of accounting software.
• Organization and multi-tasking skills.
• Ability to handle sensitive, confidential information.

DO NOT APPLY THIS JOB. THANK YOU!

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• OK
• SAMPLE

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

不要申請這份工作。謝謝你！

職責：

1. 準備每日銀行存款餘額調節表。
2. 維護灌裝系統的正確記錄和組織。
3. 負責日常財務和帳務管理工作。
4. 完成每週銀行檢查，以確保銀行業務沒有差異。
5. 檢查分行的小額現金回饋並簽發報銷支票。
6. 檢查員工費用報銷並輸入員工報銷範本。
7. 每月進行銀行對帳單核對並解決差異（如有）。
8. 任何其他臨時任務。

要求：

• 至少擁有會計、金融或相關領域的學士學位並具有專業資格。
• 有會計助理或會計文員經驗。
• 具備基本簿記程序的良好知識。
• 熟悉會計準則、稅法和填寫程序。
• 出色的數學技能和發現數字錯誤的能力。
• MS Excel 的高級等級和會計軟體的良好知識。
• 組織和多任務技能。
• 能夠處理敏感、機密資訊。

不要申請這份工作。謝謝你！

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 好的
• 樣本

1. OK

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Company trips
• Work visa sponsorship
• Personal leave

Key Responsibilities 

• Senior Executive position that will be reporting to Business Development Manager and Business Intelligent Manager.
• To perform market and industry research and analysis with guidance from the manager in charge of relevant economic matters pertaining to the oil and gas sector.
• To compile, consolidate and summarise relevant issues of the industry and economy for the department and ensure that the information is provided on a timely schedule as per the agreement of the manager in charge.
• To compile, consolidate and update the Investor Management info pack based on the manager in charge advise.
• To compile business intelligence data and tools that help in leveraging data for the manager in charge to perform deep analysis and provide his/her recommendation to Head of Department.
• To identify for improvement, spot trends, as well as recognise potential issues and propose solutions to manager in charge to perform deep analysis and provide his/her recommendation to Head of Department.
• To compile, consolidate and update business development database and assisting business development manager to identify potential investors.
• To perform follow up leads based on targeted industries/sectors that has been set by the business development manager
• To prepare and consolidate information on new investment summary for business development manager to perform further analysis and provide his/her recommendation to Head of Department.
• To maintain the information pack that relates to new investment of each potential new investor that includes chronology of events , minute of meeting, list of questionnaires and answers etc.
• To assist manager in charge in gathering information and data for memo, letter or any special task that requested by higher management.
• Responsible to maintain information updated that relates to Business Development and Business Intelligence.
• Responsible to maintain document log that relates to business intelligent and business development activity I.e Memo, Letters potential investor company profile, business intelligent report and analysis and schedules deliverables as per assigned by the manager in charge.
• Responsible to provide weekly task list update to manager in charge.

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

Key Responsibilities 

• Provide support to the department in execution and implementation of initiatives to ensure are aligned with company mandate.
• Assist Academy in Industrial (Ail) and skills in Oil and Gas (SOGA) project.
• Assist PIPC Workforce database management
• Assist the job placement initiative for PIPC project.
• Coordination and facilitation of IDM initiatives.
• Assist in report management of IDM initiatives
• Provide support in monitoring and ensuring implementation of IDM initiatives
• Assist project teams in finding resolutions of project issues and risk to ensure delivery of IMD initiatives.
• Assist project team to continuously improve the execution of the project management, processes and tools for IDM initiatives.

Alternative position title: Executive Assistant (Management Development)

Fixed Allowance

1. Car allowance
2. Travelling allowance
3. EPF 16%

Benefits

1. Insurance for staff and dependent
2. Dental & Optical
3. Parking
4. Phone bill
5. Broadband
6. Phone device
7. Mileage claim
8. Meal allowance when travel
9. Winter clothing allowance

主要責任

• 為部門執行和實施計劃提供支持，以確保與公司的任務保持一致。
• 協助學院進行工業 (Ail) 和石油天然氣技能 (SOGA) 計畫。
• 協助 PIPC 勞動力資料庫管理
• 協助PIPC計畫的就業安置計畫。
• 協調和促進 IDM 計劃。
• 協助 IDM 計劃的報告管理
• 為監控和確保 IDM 計劃的實施提供支持
• 協助專案團隊找到專案問題和風險的解決方案，以確保 IMD 計劃的實施。
• 協助專案團隊持續改善 IDM 計畫的專案管理、流程和工具的執行。

替代職位名稱： 行政助理（管理發展）

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

主要責任

• 高階管理職位將向業務開發經理和商業智慧經理報告。
• 在負責石油和天然氣行業相關經濟事務的經理的指導下進行市場和行業研究與分析。
• 負責本部門有關產業、經濟問題的整理、整理、匯總，並確保依分管經理的同意及時提供資訊。
• 根據主管經理的建議，編制、整合和更新投資者管理資訊包。
• 編譯商業智慧數據和工具，幫助負責經理利用數據進行深入分析並向部門主管提供建議。
• 找出需要改進的地方，發現趨勢，識別潛在問題並向負責經理提出解決方案，以進行深入分析並向部門主管提供建議。
• 編制、整合和更新業務發展資料庫並協助業務發展經理識別潛在投資者。
• 根據業務發展經理設定的目標產業/部門進行後續線索
• 準備和整合有關新投資摘要的信息，供業務開發經理進行進一步分析並向部門主管提供建議。
• 維護與每個潛在新投資者的新投資相關的資訊包，包括事件年表、會議記錄、問捲和答案清單等。
• 協助主管經理收集備忘錄、信件或上級管理層要求的任何特殊任務的資訊和數據。
• 負責維護與業務開發和商業智慧相關的資訊更新。
• 負責維護與商業智慧和業務開發活動相關的文件日誌，例如備忘錄、潛在投資者公司簡介、商業智慧報告和分析，並根據負責經理的分配安排可交付成果。
• 負責向主管經理提供每週任務清單更新。

固定津貼

1. 汽車補貼
2. 交通津貼
3. 公積金 16%

好處

1. 員工及家屬保險
2. 牙科及光學
3. 停車處
4. 電話帳單
5. 寬頻
6. 電話設備
7. 里程索賠
8. 旅行時的餐補
9. 冬季服裝津貼

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.