Total 152 Customer Service job vacancies in George Town

• Receive guests and be the ‘face’ of the company - perform front desk duties when required
• Point person for office administration work including maintenance, mailing, shipping, supplies, equipment, bills and errands
• Manage relationships with office vendors, building management, service providers and other stakeholders, ensuring that all items are invoiced and paid on time
• Assist in booking facilities for meeting and/or facilitating for online meetings
• Handle business travel issues such as arrangements of air tickets / accommodation for staff
• Provide timely support for managers on administration matters and tasks
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

HR Admin Tasks -

• Handle onboarding and offboarding employees
• Provide support for staff engagement activities and events
• Assist in assigned HR admin duties such as staff claims, letters issuance, staff records updates, work pass application/renewal/cancellation, payroll etc.
• Any other HR admin duties that may be assigned on ad-hoc basis

Requirements:

• Possess at least a min. Diploma, in any field
• Min 3 years of relevant work experience
• Proficient in Microsoft Office suite
• Good interpersonal and communication skills
• Meticulous and detailed oriented
• Ability to handle highly confidential information of critical nature
• Experience in managing multiple priorities, administrative coordination, and logistics
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Able to work night shift and split shift
• Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Are you ready to inspire a lifelong love of learning in the hearts of young minds? Join our dynamic team as an Early Childhood Educator (Certificate III) and play a crucial role in shaping the future generation! We have an exciting opportunity for an Early Childhood Educator (Certificate III) to join our positive and inclusive team at Jack High Childcare Centre based in Beverly Hills. What We Offer  Permanent, Full-time role - 70 hours per fortnight  Above award salary from $58,048.15 - $67,255.96 per annum plus 11% superannuation dependent on the skills, qualifications and relevant experience of the suitable candidate $1000 gross bonus paid in July 2025 in addition to award annual increases 9-day fortnight based on operational requirements Long Service Leave after 5 years 2 days Health and Wellbeing paid leave Additional 3 days leave over the Christmas period Fitness Passport Program offering discounted membership for you and your family to selected facilities Employee…

Click here to view more detail / apply for Early Childhood Educator (Certificate III) Permanent Full Time-Jack High Childcare Centre

Responsibilities:

• Provide excellence in customer service and a first place of contact for client inquiriesand concerns
• Prepare sales quotations for customers, tender documents/contracts andadministrative support to sales team
• Maintain customer records
• Assist the Marketing team with various activities, eg. Trade Shows, Mass Mailings,Marketing Collaterals, etc.
• Participate in proactive team efforts to achieve departmental and company goals
• Perform all other job related duties as assigned

Requirements:

• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Job Overview:

We are seeking an organized and experienced Client Care Associate to join our Integrated Medical Centre. The ideal candidate will be passionate about providing exceptional customer service, have excellent communication skills, and be able to thrive in a fast-paced environment. This candidate will work closely with the medical staff to ensure a seamless healthcare journey for our premium patients.

Job Responsibilities:

• Greet patients and visitors warmly, provide directions and assist with patient on-boarding.
• Organize and maintain the patient lounge, including the inventory management of all items kept in the pantry.
• Ensure that all food items are stored appropriately and in compliance with health and safety regulations.
• Serving and clearing any plates or cups after the patient leaves.
• Perform regular checks of pantry inventory levels and notify the Centre Manager when stock is running low.
• Assist with the food ordering, receiving, and storing of supplies and materials.
• Comply with all service quality, infection control, health and safety requirements to maintain a safe and clean environment.
• Work closely with medical and administrative staff to facilitate efficient clinic operations and enhance patient experience.
• Undertake duties as assigned by the Centre Manager.

Job Requirements:

• High school diploma and/or relevant training or experience in hospitality or F&B field.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills and a customer-centric approach to service delivery.
• Empathy, patience and a genuine desire to help others.
• Ability to work well independently and as part of a team.
• Excellent communication and customer service skills.
• Flexibility and adaptability to changing situations and demands.
• Must be physically fit, stand for extended periods of time, and work in a fast-paced environment.
• Knowledge of health and safety regulations, and food safety practices.
• Knowledge of medical terminology is a plus.

KEY ROLES AND RESPONSIBILITIES:

The candidate will be responsible for designing and implementing instrumentation and data acquisition solutions and systems to be deployed on site, ensuring that the solutions are reliable and scalable. The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans. The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

QUALIFICATIONS & EXPERIENCE

· Bachelor degree / Diploma in Engineering, Computer Science or any other related field

· Hands-on implementation experience in instrumentation and data acquisition

· Experience in the domain area / technology / programming languages and Communication/Data protocols

· Experience in code management and deployment

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Introduction

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join us as a Research Fellow in Communication, Journalism, and Related programs under a new programme titled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”.

Job Description

As a Research Fellow in Communication, Journalism, and Related programs with CTIC, you have demonstrated prior research experience, so you will be tasked with supporting the planning and execution of a research project under the CTIC Digital Resilience research grant. You will work closely with the Principal Investigator on a research problem related to news on social media.

Candidates with a communication research background will be tasked to focus on human evaluation and news consumption (Communication research).

Candidates with a computer science or related background will be tasked to focus on natural language processing and generation (NLProc, Large Language Models or LLMs, Computational Linguistics).

You will be handling and contributing to research and innovative findings in a team, leading to publications in top-tier conferences/journals as well as exciting real-world implementations. The level of responsibility and independence entrusted would be commensurate with prior experience and academic qualifications.

Job Responsibilities

As a Research Fellow with CTIC, you will have the following duties:

Research:
• Plan and lead literature review efforts
• Plan and draft submissions for conferences and journals based on findings.
• Plan and write op-eds for university blogs and popular media.
• Comm Research RAs:
o Plan and conduct experiments on human perception and consumption of online news.
o Collect data and analyze it using tools like SPSS, R, and Excel
• CS Research RAs:
o Plan and conduct experiments on the modeling of different facets of news and news quality
o Train models, finetune LLMs, collect data and analyze it
• Write op-eds for university blogs and popular media.

Coordination:
• Plan and oversee participant recruitment and logistics for survey experiments
• Plan, manage and maintain IRB documentation.

Each research paper will have the following phases to it:
• Phase 1 – Literature reviews
• Phase 2 – CS research design, or Social Science research design, including IRB applications.
• Phase 3 – Data collection and pre-processing.
• Phase 4 – Data analysis and result tabulation.
• Phase 5 – Research communication and writing of papers.

Qualifications

• Minimum Master’s Degree in Computer Science or Communications (or in any other closely-related field).
• Minimum 2 years of relevant research experience with publications, in one or more of the following areas:
  Experience required for Computer Science degree holdersNatural language processing, machine learning and/or knowledge representation and reasoning.
  Prior first- or second-author publications and/or technical reports or theses
  
  Experience required for Communications degree holdersAdvanced statistical tests (e.g. moderation/ mediation, hierarchical regression etc.)
  Running standard statistical tests (e.g., using SPSS or SATS or R, for regression, ANOVA, etc.)
  Prior first- or second-author publications and/or technical reports or theses
  

• A good team player with effective communication skills and the ability to work closely with faculty, staff, students and external collaborators.
• Excellent written and verbal communication skills.

• Proactive problem-solving skills and a forward-thinking approach.

• Demonstrated ability to manage time and data efficiently.

• Proven track record of consistently meeting deadlines and following up on tasks.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires the engineer to carry out maintenance services, corrective and preventive maintenance, IT security assessment and compliance related works for broadcast system and infrastructure, and to support the implementation of broadcast system and projects.

Responsibilities

• Providing technical support to IT-based broadcast equipment and systems in TV & Radio Playout
• Assist in system installation, testing and commissioning of broadcast system
• Perform troubleshooting and repair of broadcast equipment and system
• Perform preventive and corrective maintenance of broadcast equipment and system
• Assess system vulnerabilities and to identify, evaluate and mitigate IT security risks
• Carry out cyber security measures and hardening of system in accordance with organization policy
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Support in the evaluation and recommendations of new technology and system
• Support project implementation of broadcast system and infrastructures
• Perform shift work and standby duty

QUALIFICATIONS

• Diploma / Degreein Electronics/Electrical Engineering or Information Technology. Related cybersecurity field certification is an advantage
• Candidates without prior experience may apply
• A hands-on engineer with strong interest and knowledge in broadcasting engineering
• Willing and able to pick up new technologies
• A team player who is able to work independently and is prepared to perform shift duties
• Good project management skills, interpersonal and communication skills are other essential attributes

Please note that your application will be sent to and reviewed by the direct employer - Mediacorp Pte. Ltd.

Technical Skills

• Liaise and communicate with customer of maintenance arrangement.
• Meeting customer for maintenance contract proposal.
• Support on site co-ordination & assessment for air system.
• Perform startup and commission of air compressor system.
• Perform air compressor system maintenance & overhaul.
• Perform air compressor system troubleshooting on mechanical and electrical faults.

Requirements

• Higher Nitec in Mechanical Servicing / Electrical Engineering.
• With 2 - 3 years working experiences in Mechanical servicing / Electrical with troubleshooting skill for air compressor system.
• Able to work independently, self-motivated, in a machine room environment.
• Good communication skills.
• Perform maintenance activities during off-normal working hours/weekends as and when required.
• Class 3 driving license required so that the selected candidate can drive the company’s vehicle for tasks at clients’ premises.

Job Summary

Digital Supply Chain Content Support Engineering is the intersection of content (Apps, Video, Books, Music, Podcast), processing, CMS tools and support process. We are the grease and the glue within engineering team that creates the largest media store in the world. We're looking for a Content Support Engineer with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. We promote innovation and new technology to further improve Apple's hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Watch, AirPods, HomePod and a multitude of groundbreaking accessories. We have done the same with services, including App Store, TV, Apple Music, and Apple Pay. The same passion for innovation that goes into our products also applies to our everyday practice. Come join us and help deliver the next amazing Apple product! This role takes on many forms from basic customer service and training, to ticket and content investigations, to identifying code and system fixes to issues.

Key Qualifications

• Experience diagnosing technical issues
• Experience with SQL, JSON
• Knowledge of process management, metrics and KPIs
• Enjoy technical challenges and have the ability to work with various teams
• Excellent interpersonal skills, especially the ability to filter and distill meaningful information to the right audience.
• Self starter with a strong sense of personal responsibility and a technical orientation.
• Customer focussed

Description

You'll join an integral support and operations team inside the Apple Services Engineering (ASE) engineering org, working closely with our engineering teams to support multiple projects and features across the ASE ecosystem. You'll also work cross-functionally with our internal business and operations teams in testing, monitoring and production support across these projects and features. Utilizing both technical and interpersonal skills will be essential to succeed in this role.

• Serving as the primary point of contact for all technical groups and customers to address support issues and requests
• Conducting technical analysis of incidents, performing root cause investigation and review with Engineering teams
• Reporting, monitoring and troubleshooting the apps pipeline and performing workarounds as needed
• Working with Engineering teams and SRE's to develop, implement and improve Incident Management and Problem Management
• Working with Project Managers and Operations on new projects and developer communications
• Analyzing workflows, filing detailed bug reports and following through until the issue is resolved

Education

Minimum BS in computer science, engineering or related experience.

Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

Digital Supply Chain Content Support Engineering is the intersection of content (Apps, Video, Books, Music, Podcast), processing, CMS tools and support process. We are the grease and the glue within engineering team that creates the largest media store in the world. We're looking for a Content Support Engineer with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. We promote innovation and new technology to further improve Apple's hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Watch, AirPods, HomePod and a multitude of groundbreaking accessories. We have done the same with services, including App Store, TV, Apple Music, and Apple Pay. The same passion for innovation that goes into our products also applies to our everyday practice. Come join us and help deliver the next amazing Apple product! This role takes on many forms from basic customer service and training, to ticket and content investigations, to identifying code and system fixes to issues.

Key Qualifications

• Experience diagnosing technical issues
• Experience with SQL, JSON
• Knowledge of process management, metrics and KPIs
• Enjoy technical challenges and have the ability to work with various teams
• Excellent interpersonal skills, especially the ability to filter and distill meaningful information to the right audience.
• Self starter with a strong sense of personal responsibility and a technical orientation.
• Customer focussed

Description

You'll join an integral support and operations team inside the Apple Services Engineering (ASE) engineering org, working closely with our engineering teams to support multiple projects and features across the ASE ecosystem. You'll also work cross-functionally with our internal business and operations teams in testing, monitoring and production support across these projects and features. Utilizing both technical and interpersonal skills will be essential to succeed in this role.

• Serving as the primary point of contact for all technical groups and customers to address support issues and requests
• Conducting technical analysis of incidents, performing root cause investigation and review with Engineering teams
• Reporting, monitoring and troubleshooting the apps pipeline and performing workarounds as needed
• Working with Engineering teams and SRE's to develop, implement and improve Incident Management and Problem Management
• Working with Project Managers and Operations on new projects and developer communications
• Analyzing workflows, filing detailed bug reports and following through until the issue is resolved

Education

Minimum BS in computer science, engineering or related experience.

Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Purpose of the Job

• Responsible for alignment of IT Services Catalogue in supporting AET’s IT strategy and plans, and represents all AET IT services provided, as primary/main IT representative
• Responsible for AET User/Customer satisfaction
• Responsible for all Service Delivery and Service Support actions taken to ensure they meet AET business needs and IT requirements
• In line with supporting AET Shareholder Scorecard (year-by-year), manage and achieve business and performance objectives set for the following:Global IT Services Delivery Function and Teams – Staff Performance Management
  Design and Introduction of (new) IT Service in line with expected Group/AET capabilities and benefits to be delivered
  Availability of IT Services provided in line with meeting agreed performance levels
  Delivery of IT Services in line with meeting SLAs (Service Level Agreements)
  Resolution of Incidents
  Fulfilment of Service Requests
  Change Management (IT Service Configurations)

Key Accountabilities

• AET IT Services – Primary/Main Representative
• Champion the endorsed Group/AET IT service culture
• Ensure alignment of IT Service Delivery and Support solutions to AET’s business needs and IT requirements
• Assist in SLA negotiation efforts with AET business departments/functions
• Provide oversight to AET IT Service Owners
• Direct and oversee the maintenance of AET’s IT Services Catalogue
• Ensure compliance to processes and controls, with priority on procurement and cybersecurity.
• Manage activities towards providing appropriate access rights for authorized users and prevent access from unauthorized users
• Verify that for solution transitioning to operations, there is a defined and agreed-on set of criteria which will be used to assess the readiness for go live. Ensure that an overall approach for service validation is defined at the outset of all solution delivery projects
• Work closely with Head of IT, AET Application Managers , Group ICTon IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository (incidents, service requests, change requests) on all IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent (including Emergency Change related) RFCs (request for change)
• AET User/Customer Satisfaction
• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships)
• Work with business users to identify and prioritize business support needs, issues and their resolution
• Champion and promote service improvements on an on-going basis to continually improve customer satisfaction with IT services
• Direct and oversee periodic user/customer satisfaction surveys
• IT Service Delivery and Support Operations – Process Effectiveness and Assurance
• Accountable for overall process effectiveness and assurance (that primarily covers the core processes noted below)
• IT Service Account Management (IT Services Catalogue, Business Use Cases, IT Strategic/Operations Planning, IT Service Quality Assurance)
• IT Service Transition Management – IT Service Operations (Delivery, Support) readiness for introduction of new IT Services
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of Level 1, 2, 3, 4 Resolution Points, Audits of Incident Tickets)
• Be knowledgeable of the Cybersecurity Control Standards, enforce those controls and manage major cybersecurity breaches.
• Change Management (IT Service Configurations)
• AET IT Services Delivery and Support Operations – Performance Management
• Maintain day-to-day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of service management issues
• Monitor, measure, report and review current performance of services and components in the enterprise IT environment and ensure IT capacity meets business needs
• SLAs (service level agreements) and OLAs (operational level agreements) are met
• Review service metrics (KPIs) in supporting continuous improvements
• Champion and promote service improvements on an on-going basis to continually improve quality of IT services
• Set service performance management metrics, and direct the preparation of period management reports
• Capable of executing Crisis Management Responsibilities as required by role
• To comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned from time to time

Qualifications

Education:

• Bachelor degree preferably Software Engineering or Computer Science
• Ideal:

General-level Microsoft Certified Systems Engineer (MCSE) certification
General-level IT Service Management certification, e.g., ITIL
General-level Project Management certifications, e.g., PMP, Prince II

Experience:

• Min 7 years of professional experience in IT Service Delivery and Support type operations and organization with exposure to Cybersecurity Control Standards
• Leading cross-functional teams (business, IT) on projects and/or operational initiatives.
• Managing service accounts (technical, customer relationships)
• Active involvement (5+ years) in project-level and operations-level engagements with senior-level business and IT stakeholders at planning, design, implementation and operation stages for IT service deployments
• Experience with related IT Vendors (third party) an advantage

Specialized knowledge:

• People Management and Team Building/Management
• IT Service Management (ITSM) KPIs and Processes, e.g., ITIL
• Problem Solving and Decision Making, e.g., Kepner Tregoe

JOB DESCRIPTION

· Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance

· Maintain a professional and courteous manner at all times, ensuring a positive customer experience

· Identify customer needs and recommend appropriate products or services to meet their requirements

· Accurately record customer information, inquiries, and transactions in the company's CRM (Customer Relationship Management) system

· Prepare and maintain call logs, reports, and documentation as required by management

· Share feedback and insights with management to continuously improve customer service and sales strategies

JOB REQUIREMENTS

· Diploma and above

· Previous experience in customer service, sales, or call center roles preferred

· Excellent communication and interpersonal skills

· Strong listening and problem-solving abilities

EA Reg. Number: R21100629

EA License Number: 22C1278

JOB DESCRIPTION

· Assist in managing calendars, scheduling appointments, and organizing meetings for senior management

· Prepare and distribute correspondence, memos, reports, and presentations as required

· Serve as a primary point of contact for client inquiries, responding to emails, calls, and messages promptly and professionally

· Coordinate with internal teams to address client requests, resolve issues, and ensure timely delivery of products or services

· Collaborate with various departments to streamline processes and improve efficiency in day-to-day operations

· Collect, analyze, and interpret data to support decision-making and identify areas for improvement

· Prepare reports, dashboards, and presentations summarizing key findings and recommendations

· Ensure data accuracy and integrity by regularly updating databases and systems

· Support managers in planning, organizing, and executing projects, including tracking progress and deadlines

· Coordinate with cross-functional teams to ensure project deliverables are met on time and within budget

· Assist in preparing project documentation, including project plans, status reports, and presentations

JOB REQUIREMENTS

· Diploma and above

· Strong organizational and multitasking skills, with the ability to prioritize tasks effectively

· Excellent communication and interpersonal skills, with a customer service mindset

EA Reg. Number: R21100629

EA License Number: 22C1278

Job description:

1. Design and develop a visualisation platform, comprising of user interface, data ingestion tools and visualisation aids, to visualise data generated in real-time and non-real time from digital twins of ocean going platforms and maritime systems.

2. Maintain system configuration, interface specifications and user documentation for each development cycle.

3. Engage stakeholders (hydrodynamics and structural engineers) to refine and prioritize requirements for system enhancements.

4. Any other duties as assigned by supervisor.

Requirements:

Qualification & Field of Study:

Bachelor/Masters in Computer Science or Computer Engineering or equivalent.

Work Experience:

1. At least 3 years of relevant working experience in UX design, data visualisation or Augmented Reality/Virtual Reality.

2. Proven track record in designing data structures, algorithmic programming, data visualisation, virtual or augmented reality, and database management.

3. Proficient with C++, Matlab, Python, database technologies, and visualisation using game engines such as Unity 3D.

4. Experience in MPI-based parallelisation and GPU computation is an advantage.

Other Requirements:

1. Good interpersonal and communications skills.

2. Good organization skills and ability to adapt and work effectively as team player.

3. Curious, resourceful, and self-driven with a high degree of professional integrity.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Introduction

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join us as a Research Fellow in Communication, Journalism, and Related programs under a new programme titled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”.

Job Description

As a Research Fellow in Communication, Journalism, and Related programs with CTIC, you have demonstrated prior research experience, so you will be tasked with supporting the planning and execution of a research project under the CTIC Digital Resilience research grant. You will work closely with the Principal Investigator on a research problem related to news on social media.
RAs with a communication research background will be tasked to focus on human evaluation and news consumption (Communication research).

Ras with a computer science or related background will be tasked to focus on natural language processing and generation (NLProc, Large Language Models or LLMs, Computational Linguistics).
You will be handling and contributing to research and innovative findings in a team, leading to publications in top-tier conferences/journals as well as exciting real-world implementations. The level of responsibility and independence entrusted would be commensurate with prior experience and academic qualifications.

Job Responsibilities

As a Research Fellow with CTIC, you will have the following duties:

Research:
• Plan and lead literature review efforts
• Plan and draft submissions for conferences and journals based on findings.
• Plan and write op-eds for university blogs and popular media.
• Comm Research RAs:
o Plan and conduct experiments on human perception and consumption of online news.
o Collect data and analyze it using tools like SPSS, R, and Excel
• CS Research RAs:
o Plan and conduct experiments on the modeling of different facets of news and news quality
o Train models, finetune LLMs, collect data and analyze it
• Write op-eds for university blogs and popular media.

Coordination:
• Plan and oversee participant recruitment and logistics for survey experiments
• Plan, manage and maintain IRB documentation.

Each research paper will have the following phases to it:
• Phase 1 – Literature reviews
• Phase 2 – CS research design, or Social Science research design, including IRB applications.
• Phase 3 – Data collection and pre-processing.
• Phase 4 – Data analysis and result tabulation.
• Phase 5 – Research communication and writing of papers.

Qualifications

• Minimum Master’s Degree in Computer Science or Communications (or in any other closely-related field).
• Minimum 2 years of relevant research experience with publications, in one or more of the following areas:
o Experience required for Computer Science degree holders
- Natural language processing, machine learning and/or knowledge representation and reasoning.
- Prior first- or second-author publications and/or technical reports or theses
o Experience required for Communications degree holders
- Advanced statistical tests (e.g. moderation/ mediation, hierarchical regression etc.)
- Running standard statistical tests (e.g., using SPSS or SATS or R, for regression, ANOVA, etc.)
- Prior first- or second-author publications and/or technical reports or theses

• A good team player with effective communication skills and the ability to work closely with faculty, staff, students and external collaborators.
• Excellent written and verbal communication skills.

• Proactive problem-solving skills and a forward-thinking approach.

• Demonstrated ability to manage time and data efficiently.

• Proven track record of consistently meeting deadlines and following up on tasks.