Total 332 job vacancies in 5-day week-Kuala Lumpur

主要任務：

為客戶提供協助，有效解決問題，準確處理訂單，維護詳細記錄，與內部團隊合作，持續改善服務交付

職位描述：

• 客戶互動：
  • 透過即時聊天及時回覆客戶詢問
  • 以專業和同理心的方式處理和解決客戶投訴。
  • 提供有關產品、服務和政策的準確資訊。
• 訂單處理：
  • 協助客戶下單、追蹤和取消訂單。
  • 根據公司政策處理退貨和換貨。
• 文件:
  • 維護準確、詳細的客戶互動和交易記錄。
  • 記錄重複出現的問題並向對應部門報告。
• 客戶教育：
  • 向客戶介紹產品功能、促銷和使用情況。
  • 提供有關自助服務選項和資源的指導。
• 收集負面回饋並升級至 TL
• 透過 Shopee 或其他平台討論並處理客戶詢問
• 聯絡客戶並跟進社交媒體團隊的升級情況
• 票務平台
  • 管理包裹遺失的升級
  • 跟進票證狀態至滿意為止
• 管理
  • 平台差評
  • 透過系統退貨退款
  • 退貨退款升級

要求

• 有客戶服務或相關領域經驗者優先
• 熟悉客戶關係管理（CRM）系統者優先
• 優秀的中英文口頭和書面溝通能力
• 能夠清晰、簡潔地傳達訊息
• 強大的問題解決能力，能夠解決客戶問題並找到有效的解決方案
• 對客戶的需求和擔憂表現出同理心和理解
• 協作心態和在團隊環境中良好工作的能力
• 願意支持團隊成員並為正向的工作文化做出貢獻

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

Job Description:

• Customer Interaction:                
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and policies.
• Order Processing:
  • Assist customers with order placement, tracking, and cancellations.
  • Process returns and exchanges according to company policies.
• Documentation:        
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to the appropriate departments.
• Customer Education:
  • Educate customers on product features, promotions, and usage.
  • Provide guidance on self-service options and resources. 
• Collecting Negative Feedback and escalate to TL
• Discuss and attend to customer inquiries through Shopee or other platforms              
• Reach out and follow up with customer on the escalations from Social Media team
• Ticketing Platform                
  • Manages escalations on lost of package
  • Follow up on the ticket status till it is complete with satisfactory
• Managing 
  • Bad rating on platforms
  • Return Refund through System
  • Return Refund escalations

Requirement

• Previous experience in customer service or a related field is preferred
• Familiar with customer relationship management (CRM) systems is an advantage
• Excellent verbal and written communication skills, both in Chinese and English
• Ability to convey information clearly and concisely
• Strong problem-solving skills to address customer issues and find effective solutions
• Demonstrated empathy and understanding towards customer needs and concerns
• Collaborative mindset and ability to work well within a team environment
• Willingness to support team members and contribute to a positive work culture

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Job Description

• Create and develop creative XHS/IG video content (in mandarin) for official social media account that are align with the company branding and marketing strategy.
• Optimize videos for XHS/IG, staying at the forefront of the latest trends and algorithms.
• Stay tuned in to XHS/IG trends and techniques for maximum engagement.
• Able to recommend improvements to increase performance
• Able to make creative and unique videos to share across our platform.

Requirements

• Candidate with Professional Certificate, Diploma in Video Production / Film / Mass Communication / Creative Multimedia or equivalent are preferred.
• Require Skills in Adobe Premiere Pro OR CapCut 剪影
• Experience in editing footage or at least familiarity of beauty products on XHS/IG would be an advantage.
• Understanding on the requirements and needs of local demographic on social media
• Familiar in latest social media trend and hot topics.
• Good beaty and aesthetic sense of video editing
• Target-oriented and fast learner
• Must fluent in English & Mandarin/ Chinese

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

職位描述

• 為官方社群媒體帳號創建和開發符合公司品牌和行銷策略的創意 XHS/IG 影片內容（普通話）。
• 針對 XHS/IG 最佳化視頻，保持最新趨勢和演算法的前沿。
• 請繼續關注 XHS/IG 趨勢和技術，以實現最大程度的參與。
• 能夠提出改進建議以提高性能
• 能夠製作創意獨特的影片並在我們的平台上分享。

要求

• 具有專業證書、影片製作/電影/大眾傳播/創意多媒體文憑或同等學歷的候選人優先。
• 需要 Adobe Premiere Pro 或 CapCut 性感技能
• 有剪輯鏡頭經驗或至少熟悉 XHS/IG 上的美容產品將是一個優勢。
• 了解當地人口對社群媒體的要求和需求
• 熟悉最新的社群媒體趨勢和熱門話題。
• 良好的影片剪輯節奏感和美感
• 目標導向和快速學習者
• 必須精通英語和普通話/中文

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化
• 個人發展機會

工作職責：

• 規劃和編輯高品質影片/平面圖內容
• 與行銷團隊合作並定期衡量結果，將數據驅動的見解應用於內容策略
• 創作日常設計、社群媒體貼文、影片、資訊圖表和其他設計相關工作
• 確保所有內容均符合品牌和溝通標準，並根據要求以一致的方式編寫
• 準備設計草案，提出想法並及時進行必要的修改，以滿足社區團隊的社交媒體發佈時間表
• 與公司和業務部門的行銷目標保持一致
• 與團隊成員保持聯繫，創作符合品牌定位和行銷需求的設計作品
• 履行管理層不時指派的其他職責
• 為社交媒體貼文和其他數位管道設計和創建引人注目的圖形、插圖、圖標和資訊圖表
• 保持品牌一致性並確保所有設計符合品牌視覺準則

工作要求：

• 擁有護膚/美容行業相關工作經驗
• 擁有至少 2 年在代理商或內部創意團隊工作的經驗
• 英語和馬來語口語和書面流利
• 行銷、平面設計師或相關學科學士學位
• 有美容品牌推廣經驗或對美容或護膚品有廣泛了解者優先
• 具備較強的平面設計能力及社群媒體內容創作能力
• 具有策略性思考以產生創新和原創想法的能力
• 強大的分析能力與創造性思考結合
• 數據驅動的思維與對數字的熱愛
• 優秀的溝通能力
• 了解最新趨勢和行銷最佳實踐
• 能夠在短時間內加入
• 需要在第一次面試前提交預覽設計

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 開放文化

Job Responsibilities:

• Plan and edit high-quality video/floor plan content
• Work with marketing team and regularly measure the results to apply data-driven insights to content strategies
• Creation of daily design, social media post, videos, infographics and other design related work
• Ensure that all content adheres to brand and communication standards and are written in consistent way based on the requirements
• Prepare design drafts, present ideas and make necessary revisions in a timely manner to meet the community team’s social media posting schedule
• Work in line with the company and business unit marketing goals
• To stay updated with the team members to create design work that aligns with brand positioning and marketing needs
• To perform other duties assigned by management from time to time
• Design and create eye - catching graphics, illustrations, icons and infographics for social media posts and other digital channels
• Maintain brand consistency and ensure that all designs align with the brand visual guidelines

Job Requirements:

• Possess relevant working experience in skincare/beauty industry
• Proven minimum 2 years of experience in an agency or an in-house creative team
• Fluent in English & Malay, both oral and written
• Bachelor's degree in Marketing, Graphic Designer or related discipline
• Experience handling beauty brand promotion or having a broad knowledge of beauty or skincare products is preferred
• Have strong skills with graphic design skills and social media content creation
• An ability to think strategically to produce innovative and original ideas
• Strong analytical skills partnered with a creative mind
• Data-driven thinking and an affinity for numbers
• Outstanding communication skills
• Up-to-date with the latest trends and marketing best practices
• Able to join within short notice period
• Need to submit preview designs before first interview

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

RESPONSIBILITIES

- To assist in coordinating, planning and execute effective project ensuring timely delivery of projects/events.
- Operate and Supervise on-site setup. supervise own contractor team and sub-contractor team in setup and dismantle day
- To source and communicate with external contractors and suppliers to ensure smooth delivery during operation.
- To source for supplier required per project and responsible in project cost control, supplier management and risk management.
- To conduct on -site management of manpower and floor management.
- To source and communicate with external contractors and suppliers to ensure smooth delivery during operation.
- Work closely with design and sales team for smooth set up and dismantling.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave

Responsibilities:

• Impeccable grammar and spelling.
• Overall great writing skills in a number of different styles and tones.
• Understand content delivery and audience outreach.
• Able to research, write, organise, and submit articles based on the timeline given.
• Produce online and offline articles, as needed.
• Experience in lead generation.
• Familiar with SEO best practices and generate traffic to website.

Requirements:

• Proven work experience as a Content Writer, Copywriter or similar role.
• Portfolio of published articles.
• Experience doing research using multiple sources.
• Familiarity with web publications.
• Excellent writing and editing skills in Chinese and English.
• Hands-on experience with Content Management Systems (e.g. WordPress).
• Ability to meet deadlines.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave
• EPF & Socso

Responsibilities

• Training will be provided
• To handle sales enquiries over the phone, emails or meet up.
• To attend customer enquiry, provide proposal, quotation, DO, invoice and follow up with customers until the sales process is completed.
• Canvassing for new/potential new customers in related field
• Build rapport with few existing customers for long term connection
• To provide consultation, presentation & demonstration of products
• To handle customer feedback, delivery and monitor stock issues 
• To work on any relevant tasks assigned by management from time to time
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.

Perks & Benefits

• Annaual Leave
• Open culture / concept
• Personal development opportunities
• 5 working days - 9am to 6pm
• Friendly working environment
• Basic + allowance + commission + incentive + company phone + company laptop + yearly bonus (based on performance)
• Provide uniform (after confirmation)

職位描述和摘要

• 監督所有會計、財務和報告活動，確保遵守適當的會計標準和監管要求。
• 日常財務會計操作概述，包括 AR、AP、GL 和對帳。
• 透過監控收入、支出，協調財務數據的收集、合併和評估來確認財務狀況。
• 檢查、驗證和批准銀行付款的支援文件/發票
• 準備每月評論報告，向董事解釋重大差異。
• 透過預測需求、安排支出和分析差異來實現會計財務目標。
• 協助電子發票的實施。
• 就所有會計事宜與所有利害關係人（例如內部部門、相關公司、銀行家、審計師、稅務代理人、相關當局等）進行聯絡。
• 協助年度審計和盤點過程。
• 協調和審查會計、報告、定價、成本會計、預算和預測工作。
• 準備合併財務報告。
• 確保內部控製到位並得到遵守。
• 承接企業所得稅計算。

職責

• 最低會計學位、部分/專業會計資格（ACCA、CIMA、CPA、ICAEW）或同等學歷。
• 至少10年工作經驗。
• 擁有強大的理論和財務報告標準。
• 製造和種植業的經驗將是一個額外的優勢。
• 高度投入並能夠在緊迫的期限內獨立工作。
• 一絲不苟，以高精度適應變化。
• 該職位需要 IT 素養。
• 較強的分析能力。
• 能夠使用SQL會計系統。

Job Description & Summary

• Oversee all accounting, finance and reporting activities, ensuring compliance with appropriate accounting standard and regulatory requirements.
• Overview of daily financial accounting operations including AR, AP, GL and reconciliations.
• Confirms financial status by monitoring revenue, expenses, coordinating the collection, consolidation and evaluation of financial data.
• Checking, verify & approve supporting documents/invoices for bank payments
• Prepare monthly commentary report explaining significant variances to Directors.
• Meets accounting financial objectives by forecasting requirements, scheduling expenditure and analysing variance.
• To assist in e-invoicing implementation.
• To liaise with all stakeholders such as internal departments, related companies, bankers, auditors, tax agents, relevant authorities etc on all accounting matters.
• To assist in annual audit and stock take process.
• To coordinate and review accounting, reporting, pricing, costing, budgeting and forecasting exercises.
• To prepare consolidated financial reports.
• Ensure that internal controls are in place & adhered to.
• Undertake business income tax calculation.

 Responsibilities

• Minimum Degree in Accountancy, partial/ professionally qualified in Accounting qualifications (ACCA, CIMA, CPA, ICAEW) or equivalent.
• At least 10 years of working experience.
• To have strong theoretical and financial reporting standards.
• Experience in Manufacturing & Plantation industries would be an added advantage.
• Highly committed and able to work independently within tight datelines.
• Meticulous and adaptive to changes with high accuracy.
• IT literacy is required for this position.
• Strong analytical skills.
• Ability to use SQL accounting system.

Job Responsibilities:

• Preferable to have relevant working experience in Sales & Marketing
• Develop new customers, implement company's sales strategy and to achieve sales target;
• Responsible for all client-related activities;
•  Maintain good customer relationship and service.

Qualification;

• Proficient in Chinese, English and Malay;
• Required own transportation;
• 1-2 years sales experience, sales of pharmaceutical or Chinese medicine experience are preferred;
• Good in communication and customer follow-up skills.

岗位职责：

• 开拓新客户及执行公司销售策略，完成销售业绩考核目标；
• 负责客户相关的所有活动；
• 维系良好的客户关系及服务。

任职要求：

• 通晓中英巫文
• 自备交通工具
• 1-2年销售工作经验, 有医药业务经验者优先
• 良好的沟通能力和跟进技巧 

Please sent the resume to below请将履历表寄至/电邮：

H B L (M) Sdn. Bhd.

Level 1, Wisma Chinese Chamber, 

No. 258, Jalan Ampang, 50450 Kuala Lumpur

Tel: 03-42566688

Email: connie1918@gmail.com

(Only short-listed candidates will be notified)

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

Position: Marketing Executive

Responsibilities:

• Manage vendor and stakeholder relationships, including research, contact, and negotiation.
• Oversee all aspects of event management, from pre-event planning to post-event operations.
• Handle budgeting and financial processes for each event to ensure efficiency and accountability.
• Develop graphics for promotional materials, including brochures, posters, logos, and advertisements.
• Support business development initiatives by creating presentation materials.
• Coordinate and manage creative projects from inception to completion, ensuring high-quality outcomes and timely delivery.

Tasks & Responsibilities:

• Utilize modern marketing methods to boost brand visibility and sales.
• Manage social media channels to maintain an engaging online presence.
• Create content and advertisements across various platforms.
• Develop marketing collateral to support promotional activities.
• Source suppliers and partners to meet organizational needs.
• Coordinate events to promote the brand and engage customers.
• Communicate effectively with team members, and clients.
• Demonstrate multilingual proficiency in Bahasa Mandarin, English, and Bahasa Melayu.
• Fulfill any other duties assigned by Management.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

Position: Marketing Executive

Responsibilities:

• Manage vendor and stakeholder relationships, including research, contact, and negotiation.
• Oversee all aspects of event management, from pre-event planning to post-event operations.
• Handle budgeting and financial processes for each event to ensure efficiency and accountability.
• Develop graphics for promotional materials, including brochures, posters, logos, and advertisements.
• Support business development initiatives by creating presentation materials.
• Coordinate and manage creative projects from inception to completion, ensuring high-quality outcomes and timely delivery.

Tasks & Responsibilities:

• Utilize modern marketing methods to boost brand visibility and sales.
• Manage social media channels to maintain an engaging online presence.
• Create content and advertisements across various platforms.
• Develop marketing collateral to support promotional activities.
• Source suppliers and partners to meet organizational needs.
• Coordinate events to promote the brand and engage customers.
• Communicate effectively with team members, and clients.
• Demonstrate multilingual proficiency in Bahasa Mandarin, English, and Bahasa Melayu.
• Fulfill any other duties assigned by Management.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位描述

職位：行銷主管

職責：

• 管理供應商和利害關係人的關係，包括研究、聯繫和談判。
• 監督活動管理的各個方面，從活動前的規劃到活動後的運作。
• 處理每個活動的預算和財務流程，以確保效率和問責制。
• 開發宣傳資料的圖形，包括小冊子、海報、標誌和廣告。
• 透過創建演示材料來支援業務發展計劃。
• 協調和管理創意專案從開始到完成的整個過程，確保高品質的成果和及時交付。

任務和職責：

• 利用現代行銷方法提高品牌知名度和銷售量。
• 管理社交媒體管道以保持有吸引力的線上形象。
• 跨各種平台創建內容和廣告。
• 開發行銷材料以支援促銷活動。
• 尋找供應商和合作夥伴以滿足組織需求。
• 協調活動以宣傳品牌並吸引客戶。
• 與團隊成員和客戶進行有效溝通。
• 表現出普通話、英語和馬來語的多語言能力。
• 履行管理層指派的任何其他職責。

津貼和福利

• 員工股權
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會