Total 929 Customer Service job vacancies in Suite 11-01, Level 11, Menara JLand, Jalan Wong Ah Fook, 80000, Johor Bahru, Johor

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processes
• To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
• To engage in projects to open up new opportunities and revenue streams for Aftersales
• To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
• To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer’s feedback is being attended to
• Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
• Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
• Ensure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirements
• To manage the relationship with Brand Principals (& CRM Department)
• To collaborate with the marketing department to build customer loyalty programs with Service Managers

Job Requirements:

• At least 3 years of working experience
• Excellent presentation skills
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report.
• Knowledge of the automotive market preferred.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

You will assist the nursing staff with basic patient care activities. These include attending to, lifting, transferring and re-positioning patients, as well as cleaning and despatching duties. You will be required to perform shift work.

Job requirements:

• At least a primary school education. Applicants with a WSQ Certificate in Healthcare Support (Nursing Care) will have an advantage
• A good team player
• Documented proof of:
• (i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity; and
• (ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment
• We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

You will assist doctors and nurses in the provision of basic nursing care as well as facilitate the admission, transfer and discharge of patients. You will be required to perform shift work.

Job requirements:

• GCE 'O'/ 'N' Level with 1-2 years' work experience. Applicants with a WSQ Higher Certificate in Healthcare Support (Nursing Care) will have an advantage
• Documented proof of:
• (i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity; and
• (ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment
• We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

You will assist to oversee frontline operations of the specialist outpatient clinics (SOC). You are required to lead and guide a team in providing patient services, be the point of contact for other informatic teams (e.g., medical, nursing, allied health, etc.) to work out system interface requirements and implementation of SOC projects. You will coordinate training activities and collaborate with other departments and institutions relating to SOC projects and conduct quality assurance checks of data.

You will manage, plan and evaluate budgets and purchases of IT assets in the SOC. You are also required to analyse data, as well as plan and allocate resources to optimise the delivery of healthcare services. Lastly, you will prepare statistics for fact-based benchmarking and process mapping for management reporting.

Requirements

• Recognised degree with at least 2 years’ working experience in healthcare
• Strong communication, interpersonal, organisational and multi-tasking skills, with analytical ability to manage complex issues and process information with detail and accuracy
• Ability to adapt to a fast-paced environment and work effectively, individually and as part of a collaborative team
• Proficiency in Microsoft Office applications such as Excel, Work and Powerpoint is a must

The Adolescents & Young Adults Oncology (AYAO) Programme has already started running our clinical services which run complementary to their primary oncological care, and we are also in the process of validating our age-appropriate screening tool for this population.

We envision that a care coordinator could guide our young patients and their loved ones in navigating the comprehensive clinical and supportive services available at National Cancer Centre and SingHealth services and we will be able to measure improved outcomes in their distress levels.

The AYAO programme care coordinator aims to guide patients through the complexities of receiving cancer care from multiple specialists, provide support throughout their individualized cancer journey and is dedicated to making their healthcare journey much smoother.

In our setting, the dedicated care coordinator will form the core of the AYAO/YOWO programme as she/he will be the primary point of contact for the patient with his/her multi-disciplinary healthcare team. She/he will engage the patient upon first referral and subsequently facilitate the implementation of a dedicated care plan specific to patient’s care.

She/he will also be equipped with knowledge regarding the wide range of resources available at the centre, as well as the stakeholders of the AYAO/YOWO team. These resources include access to fertility specialists, psycho-oncology department support, outreach to young children, support groups as well as the availability of workshops specific to these patients.

The care coordinator formulates a care plan specific to individual patients and becomes his/her consistent companion journeying with him/her through treatment and follow-up. His/her role also becomes central in being a bridge between the medical team and patient/family to maintain compliance and communication channels.

Key Duties:

• Patient Care Coordination

Ensure seamless coordination and delivery of care services for adolescents and young adults diagnosed with cancer, including scheduling appointments, coordinating consultations with specialists, and facilitating access to support services.

• Multidisciplinary Collaboration & Treatment Plan Adherence

Monitor and track adherence to treatment plans for each patient, ensuring they receive timely and appropriate medical interventions, therapies, and medications as prescribed.

• Education and Advocacy

Develop & source for appropriate educational materials and programs aimed at guiding AYAs throughout their cancer journey, increasing awareness about cancer among adolescents and young adults, advocating for their unique needs within healthcare systems, and promoting healthy lifestyle choices to prevent cancer recurrence

• Data Management and Reporting

Maintain accurate and up-to-date records

• Psychosocial Support

Address the psychosocial needs of patients and their families, offering counseling, support groups, and other interventions to promote emotional well-being throughout the cancer journey.

• Administrative Support

Timely documentation of visits and consultations with patients on SCM.

Key Requirements:

• Diploma or Degree in Health Sciences, Medical Social Work, or any relevant field
• No prior working experience is required for this role, although it will be an added advantage.
• Proficient in Microsoft Office applications.
• Effectively bilingual with excellent interpersonal and communication skills
• Possess good organizational skills and a strong interest in finding solutions and improving health outcomes for patients.
• Strong understanding of adolescent and young adult development and the psychosocial impact of cancer.
• Independent, team player, pro-active, and self-motivated.
• Have good time management skills and can work under pressure.
• Ability to address sensitive topics and provide compassionate care.
• Familiar with oncological jargon and able to communicate effectively with multidisciplinary team when needed.

You will perform basic patient care services including handling patient registration and documentation, facilitating discharges and arranging appointments for patients. Your duties also include supporting administrative functions such as ordering and coordination of supplies and dispatches. You will also liaise with other departments in any support services duties that contribute to the smooth operations of the wards.

Job requirements:

• GCE 'O'/'N' Level with 1-2 years’ work experience. Applicants with WSQ Higher Certificate in Healthcare Support (Administrative Support) or its equivalent will have an advantage
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications
• Able to perform shift work
• Documented proof of:
• (i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity; and
• (ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment
• We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

You will support the development of the SingHealth Duke-NUS Pelvic Disorders Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment

You will support the development of the SingHealth Duke-NUS Pain Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment

Job Description

SingHealth Experimental Medicine Centre runs several core facilities for translational research in SingHealth. Reporting to the Veterinary Manager, you will be responsible in supporting the implementation of policies and initiatives for animal husbandry and care.

You will be involved in the maintenance of animal inventory, equipment and facilities to ensure full compliance with the National Advisory Committee for Laboratory Animal Research (NACLAR) guidelines, Animal and Veterinary Service (AVS) requirements and American Association for Accreditation of Laboratory Animal Care (AAALAC) international standards. You are also responsible for ensuring the provision of veterinary husbandry and care to support training and research activities in the centre. You will also be required to interact with researchers to facilitate veterinary operations in the department.

Requirements

• Diploma in any discipline or GCE A / O / N Level with minimum 4 years of relevant experience
• Ability to handle small and large animal work and perform shift duties, including weekends and public holidays
• Highly motivated with strong interpersonal skills
• Basic knowledge in Microsoft Office applications

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities in SingHealth. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will support the work of the Population-based, Unified, Learning System for Enhanced and Sustainable Health (PULSES) Centre Grant as well as other signature research programmes in the centre. You will assist the Principal Investigators on developing grant proposals and study plans. You will engage internal and external collaborators. You will supervise the junior research staff to perform data collection, analysis and interpretation. You will assist with preparation of abstracts/posters/manuscripts/reports. You will oversee the process and quality of the study execution and keep track of timelines and budget. You will lead a team of junior research staff and provide technical supervision.

Requirements

• PhD in Social Science, Biostatistics, Public Health, Epidemiology, Health Economics or related academic area
• At least 5 years’ experience in population health research
• Candidates with expertise in implementation science will be preferred
• Strong quantitative or qualitative research skills and proficient with advanced data analytics software (e.g. SPSS, STATA, SAS) or qualitative analysis software (e.g. Nvivo)
• Excellent written and verbal communication skills
• Excellent interpersonal and leadership skills
• Highly motivated, independent and able to work in a dynamic environment

Looking for a Student Care Teacher to manage a small class of 10 to 15 primary school students.

Duties/Responsibilities:

- To supervise school homework and test spelling.

- To facilitate lunch and tea-break for the students.

- To manage classroom discipline.

- To ensure the safety of students.

- To ensure the cleanliness of centre.

- To fetch students from 1 nearby Primary School (7 mins walk)

- Required: Minimum N Level qualification.

- Preferred: With some classroom experience.

Working hours:

- For 3 Days: Tuesdays to Thursdays

- On School Days are from 1.00pm to 6pm-7pm.

- On School Holidays are from 8.30am-9.30am to 6pm-7pm.

- For 5 Days: Mondays to Fridays

- On School Days are from 1.00pm to 6pm-7pm.

- On School Holidays are from 8.30am-9.30am to 6pm-7pm.

- Able to commit for at least 3 to 6 months.

- Salary: $800.00 - $2000.00 per month

** Fresh Graduates / Part-Timers / Interested applicants are welcome to apply.

** Benefits for Full-Timers if Selected:

1. No Work on Public Holidays.

2. Paid Salary includes Public Holidays.

3. Paid 13th Month AWS

4. All Salary paid inclusive of Employer CPF

5. Paid 7 Days Medical Leave

6. Paid 7 Days Annual Leave

7. Paid 5 Days Center Closure Days (Last week of Dec)

8. Corporate Mobile Discount

You will assess, plan, implement and evaluate the total nursing care for an assigned group of patients, as well as perform a wide variety of nursing procedures and patient education that meet patients’ needs. You will have opportunities to work in the Cardiothoracic Surgery wards/Intensive Care Unit (ICU) or Cardiology wards/Coronary Care Unit (CCU). You will be required to perform shift work.

Job Requirements:

• Registered Nurse or Nursing qualification recognised by the Singapore Nursing Board with at least 1-2 years’ nursing experience in an acute hospital setting
• Documented proof of:
• (i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity; and
• (ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment
• We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedback and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Urgent hiring
• Immediate commencement

Other information:

Working Days and Hours: Monday – Friday; 8.30am – 6pm

Job Responsibilities:

• To support the outlet manager in running the operation.
• To provide service according to procedures and standards established by the F&B Department.
• To be knowledgeable in all service techniques.
• To ensure that all pre-opening duties are completed on schedule daily.
• To be familiar with all the items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
• To recommend and promote items on the menu or specials to guests.
• To maintain a high standard of personal hygiene, appearance, and deportment at all times.
• To clean up section area after service and maintain the cleanliness of the area.
• To perform other related duties as required by the outlet Manager.

Job Requirements:

• Positive attitude with a passion for service;
• Willingness to learn new items on food and service;
• For Individuals with a serious passion in F&B;
• Positive working attitude and a ready smile;
• Able to work in a fast-paced environment;
• Able to work shifts, weekends and public holidays.