Total 96 Customer Service job vacancies in George Town, Penang

Responsibilities:

• Installs, maintain and repairs Automatic Identication Data Capture equipment,  such as Thermal Transfer Printer(Deskotp, Table-top, Mobile), Handheld Scanner, Mobile Scanner/Terminal, and other related products onsite or offsite.
• Study blueprints, schematics, operator & service manuals, and other specifications to familiarise installation & servicing procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates & demonstrate equipments to End Users
• Perform End User Training upon equipment installations
• Deal with Customers (End User or Engineer) when service or support is required
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

 

Requirements:

• Possess at least DiplomElectronics or equivalent field.
• a Engineering, Those without Diploma but have relevant work experience is encouraged to apply
• Fresh Graduates are encouraged to apply as we provide On-the-Job Training
• Proven work experience as field service technician (if any)
• Basic knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.
• any related work experience with Thermal Printer or Scanner such as Sato, Zebra, Honeywell, OKI, Epson, Citizen, etc is added advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Car Allowance
• Full Petrol, Toll & Parking Claims
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Yearly Bonus & Incentives
• Yearly Salary Review

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展，並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富的客戶服務、零售管理或助理行政文員工作經驗。
• 機械加工備件的工作知識（如果有）
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 事假
• 個人發展機會
• 公積金社險

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service , retail management or assistant admin clerk.
• Working knowledge in Machining Spare part ( if any )
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF SOCSO

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

1 Responsibilities

To attend to customers' complaints /feedback and to ensure the complaints are resolved
professionally in compliance with company service standard.
To follow up on defect rectification progress and work closely with Technical Team for dispute
resolution.
To submit critical defects progress report in a timely manner to Technical Team for investigation
and rectification.
To propose an appropriate solution and provide them regular feedback for their continuous
product quality improvement.
To ensure compliance to regulatory and internal SOP.
To perform other ad-hoc duties as assigned by the superior.
Perform any other ad-hoc tasks as maybe assigned by the superior or Company.

2 Qualifications/Requirements

Candidate must possess at least SPM or equivalent
At least 1 year (s) of experience in customer service preferable in property development
industry.
Able to speak in Malay/English, Mandarin will be an added advantage.
Computer literate and knowledge in Microsoft Office. (Word and Excel)
High proficiency in written and verbal communication skills.
Knowledge of building defect and able to work under pressure
Able to work on weekends and public holidays.
Possess own transport and willing to travel.
Strong communication and interpersonal skill with positive attitude.

Perks & Benefits

• Commission and bonus
• Medical insurance

工作範圍：

• 管理服務客戶幫助台票證並根據 SLA 和嚴重性確定優先順序。
• 認識並升級複雜的問題。
• 伺服器設定與配置 - RAID、Windows Server 作業系統、韌體升級。
• 硬體和軟體設定配置以及桌上型電腦、筆記型電腦、印表機和其他硬體的維護。
• 筆記型電腦/桌上型電腦設定 – 網域加入、Outlook 設定、軟體安裝。
• 電腦軟體和硬體故障排除。
• 診斷並修復網路和伺服器的小問題。
• 員工入職（帳戶創建 O365、內部系統、O365、AD 等）
• 員工離職（帳戶停用、資料傳輸、電子郵件存取、裝置收集）。
• 聯絡供應商尋求保固索賠。
• 每週或根據需要進行現場訪問管理服務客戶維護支援。
• 提供現場支持，根據傳入的客戶事件/請求處理各種問題。
• 記錄和分析技術問題和客戶互動
  

必需的：

• 2-3 年企業 IT 服務台經驗
• 擁有主要為 Windows 筆記型電腦/桌上型電腦提供硬體和軟體支援的經驗
• 擁有使用 Windows 7/10、Windows 伺服器 2008-2019 年的經驗
• 使用 MS Office 套件（包括電子郵件用戶端 (Outlook)）的經驗
• 擁有票務系統和幫助台流程的經驗

津貼和福利

• 佣金和獎金
• 旅遊津貼（旅費津貼、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 年假/病假
• 醫療索賠
• 光學和牙科索賠
• 快速發展的公司確保職業發展。

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

 

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Assistant Store Manager rebel
Sport is calling!
We are a passionate team looking for a strong leader to work with the management team to continue to drive our success.
Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved.
About you

You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis
You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers
You model exceptional customer service and can coach a team to deliver
... Click here to view more detail / apply for Customer Service Manager rebel Miranda Rcx

Job Title: Project Support

Job Summary:

Project Support professionals provide essential administrative and logistical arrangements to project managers and teams, ensuring the smooth execution of projects. They maintain documentation, facilitate communication, and support project tasks to help meet objectives efficiently.

Key Responsibilities:

• Administrative tasks: Schedule meetings, manage documents, and maintain organized records.
• Communication: Act as a central point of contact for project stakeholders, disseminating updates and information.
• Logistics: Coordinate project logistics, from resource procurement to logistical arrangements.
• Task tracking: Monitor and track project tasks and deadlines, keeping team members informed.
• Reporting: Prepare project status reports, update progress, and identify issues.
• Budget support: Assist with budget tracking and expense reporting.
• Problem-solving: Help address project-related challenges as they arise.
• Any other ad-hoc tasks associated with the projects.

Qualifications

• Diploma or equivalent experience.
• Strong organizational, administrative, and communication skills.
• Attention to detail and the ability to collaborate effectively.
• Proficiency in office, project management software. Understanding of Microsoft Business Central is a plus.
• Prior support role or project management experience is a plus.

We are seeking a motivated Business Support Executive to join our team in Singapore.

Job Description:

Digital Investment Platform Management: Process investor withdrawal requests.
Attend to investor inquiries via email and phone regarding investments and other related matters.
Report and resolve any technical issues with the platform in collaboration with the IT team.

Regulatory Compliance: Prepare monthly, quarterly, and annual submissions to the Monetary Authority of Singapore (MAS).
Liaise with outsourced compliance consultants to ensure legal compliance with government regulations.
Liaise with the corporate secretarial firm on all company secretarial-related matters.
Maintain company records on directorship, shareholding, and company secretary details.

Administrative Support: Assist in various administrative tasks, including filing corporate documents/letters and submitting documents to relevant external parties.
Provide ad hoc support around the office as needed.

Requirements:

Strong verbal and written communication skills.

Ability to multitask, stay organized, and be meticulous and resourceful.

Proficient in MS Office applications, including Excel, Word, and PowerPoint.

Ability to handle confidential information professionally and discreetly.

Candidates with a bachelor’s degree in business or finance are preferred.

Job Description

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Requirements

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Must have ownership, self-initiative & pro-active attitude towards work.
• Possess logical thinking skills which are essential for technical troubleshooting.
• Good communication and presentation skills.
• Good co-ordination skills with both internal and external parties.
• Familiarity with remote technical support is desirable.

We regret that only shortlisted candidates will be contacted.

• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

PRODUCT AREA

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

In this role, you will work with new customers as they go through a sustainable onboarding period. You will set the idea and the strategy for how products and services will reach users.

Qualifications

JOB RESPONSIBILITIES

• Manage different regional customer portfolios to set them up for long-term success with their digital advertising journey.
• Deliver on assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with sales, product, and program teams to deliver customer handovers.
• Implement ways to improve customer relationships, share performance-enhancing suggestions, and promote other Google products.
• Provide advice to help advertisers return on their investment by working with them in a consultative role.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in the media account management or advertising industry.
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
• Ability to communicate in English and Vietnamese, Urdu, or Bahasa fluently to communicate with different regional customers.

PREFERRED QUALIFICATIONS

• Experience in managing and customizing for a customer base.
• Ability to take initiative and lead, motivate, and work well with others.
• Ability to reach out to customers and assist them in adding value to their business.
• Ability to multi-task and manage multiple projects with attention to detail.
• Excellent creative thinking, problem-solving, and communication skills.

Job Scope:

Reporting to the Head of Marketing, you will be sitting within the Brand Marketing team.

• Develop internal and external marketing materials. For example: concept board, packaging artwork, brochures, video assets, web banners, corporate presentation.
• Develop e-commerce and social media assets on monthly basis.
• Assist in creative production, if needed

Requirements:

• Diploma or degree in Art/Design/Creative Advertising or equivalent
• Proven graphic designing experience with a strong portfolio.
• Proficiency in graphic design software like Adobe Illustrator and Photoshop.
• A keen eye for aesthetics and details.

Working Days & Hours: 5 days a week, 8:30am - 5:30pm,

Work Location: 237 Pandan Loop

On behalf of our client, we are looking for a suitable candidate to join them as a Customer Service Associate

Job description

• Reports to Contact Centre Team Lead

• Handle customer service hotline and provide the first level of support from multiple Channels

• Resolve customer queries efficiently and escalate problems/issues promptly.

• Follow Standard operating procedures closely.

• Work as a team and ensure that the contact center service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry

• 3 Rotating shifts - day and night with shift allowances

Knowledge or Skills

• Pleasant disposition with good communication skills

• Fluency in a second language

• Computer literate and good typing skills

Work location: East (near to MRT station)

Type : Permanent

EA Registration: 22C0971|EA License No.: R21101298

OSHC Coordinator
Child Care Australia United Ltd is a not for profit organisation with an impressive history in providing before and after school care services to children and families across the Sutherland Shire. Our ethos is to work with families, local schools and other groups to build a great sense of community and belonging. We currently seek a mature person who is self-motivated, hands-on, with sound time management skills in delivering a quality educational program for children whilst building relationships with families and key stakeholders. The successful candidate will be supported by a quality-focused coordination and management team and be responsible for the day to day operations of a small place that has an opportunity for potential growth.
To be successful in this role you will need to:
• Develop and implement programs for children aged 5 – 12 years in Before School Care and After School Care and Vacation Care
• Provide leadership and direction to staff
• Build relationships with children, their families and the school
• Carry out administration requirements of the service
• Oversee the implementation of and adherence to relevant law, regulations and National Quality Framework including ‘My Time Our Place’
Position Requirements:
• Minimum of 1 year experience working with children and within a team
• An innovative, motivated and passionate approach to creating quality education and care settings for children aged 5-12
• Sound understanding of the National Law & Regulations, National Quality Framework including “My Time Our Place” framework
• Preferably Diploma Qualifications in Outside School Hours Care or Children’s Services
• Strong relationship management skills and the ability to build sound networks within the school and community
Regulated Requirements (completed or willing to obtain)
· A current Employee Working with Children's Check
· HLTAID003 or higher First Aid, Anaphylaxis & Asthma Management Training
· Child Protection Training
General Work Hours
· Full time position
· Monday – Friday
· Before school care 7-9am
· After School Care 2:30pm - 6:00pm
POSITION FEATURES
• Full time role
• Above award conditions – salary level dependent on qualification and experience
• Bonus Payments
• Professional learning opportunities offered
• Supportive management environment
Salary: $75,000.00 – $80,000.00 per year

Reply to elena@shirechildcarecentres.com.au