Total 102 job vacancies by Pinnacle Recruitment (Services) Ltd

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Central Services teams support Pinnacle’s operating businesses by providing professional support to the operational business including: Compliance and Audit, Marketing, Finance, Human Resources, IT, Procurement, Health and Safety.

The Role - Assistant Financial Accountant

Pinnacle Group are looking to recruit an experienced and enthusiastic Assistant Financial Accountant to join the team on a temporary contract running until November 2024.

The role will entail reporting to the Group Reporting Manager, the Assistant Financial Accountant will play a key role in delivering accurate and timely management accounting information.

Duties/Key Responsibilities

• Support monthly close, consolidation process, quarterly shareholder reporting requirements, statutory financial reporting, and the annual audit process.
• Assist in researching technical accounting guidance and conclude on accounting topics
• Year end audits, planning/timetables
• Preparation of financial statements for single entities (28+ entities) and assisting on consolidations on CaseWare
• Filing of signed accounts at Companies House in accordance with timeline
• Document invoicing process and prepare summary of invoicing for the year
• Maintain database of all leases – vehicles, property, Investment property and equipment
• Prepare monthly Corporation Tax accrual
• Maintain Tax analysis for year-end compliance – legal fees, capex, disallowable items
• Assist with quarterly payment on account calculation

Skills

• Part-qualified accountant (ACA or ACCA
• Extensive experience/knowledge of audit

Excellent IT skills (MS Office suite)
• Proactive, committed, resilient, and calm under pressure
• Used to working to tight deadlines
• Strong inter-personal and communication skills
• Enthusiastic and willing to learn and develop
• Efficient and effective
• Team-player
• Adaptable to the requirements of the businessAbility to analyse and proactively develop solutions

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Cleaning Supervisor -

Pinnacle Group are looking for a Cleaning Supervisor to assist in managing the cleaning contract for contractual compliance, excellent performance, customer satisfaction and commercial success. This is a full time permanent role working 35 hours per week.

Duties/Key Responsibilities

• Managing the core functions of the Contract Cleaning and annual Deep Cleaning Contract compliance in line with the contract specification
• Performance management and development of the Cleaning Team Leaders and Operatives
• Contractual reporting against the contract specification
• Flexibility to ensure that formal rectification or adhoc cleaning issues are picked up and can be responded to and managed in a timely manner in line with the contract specification
• Management of the Mobile and Static Cleaning Team’s to ensure completion of cleaning tasks in line with the contract specification to the required standard and timescales
• Ensure compliance with all relevant statutory requirements including Health & Safety
• Ensure that equipment is used safely and maintained to the required standard by the Cleaning Team’s and that it is repaired appropriately as and when required
• Regularly analyse of stock and procure any equipment/materials deemed necessary to complete required cleaning tasks, seeking appropriate authorisationfor purchase
• Ensure that the cleaning service operates in a corporately and socially responsible way (e.g. Equality & Diversity and Environmental Impact)
• To provide and record training as defined by the Group’s training plan and needs
• Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification
• Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’sstrategic and financial aims
• Monitor staff performance and behaviourand address any staff performance or behaviourissues as and when they arise and in consultation with your Contract Manager and Human Resources.

Skills Required

• Experience of leading and motivating a team
• Take appropriate and decisive managerial action after considering a range of options
• Work to achieve customer satisfaction
• Demonstrate enthusiasm and commitment
• Remain calm, objective and in control in stressful situations
• Respond positively to and learn from change, be receptive to new ideas
• Demonstrate flexibility and a willingness to challenge accepted or established practices and structures

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people first, integrated services across a range of community facing assets and
infrastructure including multi tenure housing, schools, open spaces, public buildings, utilities and broadband
networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle
supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and
generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered
Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the
centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role

Pinnacle Group are looking for a Grounds Maintenance Operative team member who will visit various
developments and will be responsible for all aspects of practical amenity horticulture to the highest standards.
The sites will need to be visited on weekly/fortnightly basis with schedules set in place for ease of working and
getting around to each development in a timely manner.

We are looking for someone who is based in or around York and you will be travelling to housing sites across Yorkshire in areas such as Whitby, Scarborough, York and Harrogate so a full UK Driving Licence would be required.

Duties/Key Responsibilities

• The safe use of ride on mowers, rotary mowers, strimmer’s, leaf blowers and other horticultural machines
• Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, and pruning
• Lawn maintenance and repairs
• Bed preparation and planting
• Hedge and shrub trimming
• Keeping the borders, clear and free from debris and litter at all times
• Gritting, salt spreading and snow clearing when required
• To keep the tools clean and damage free, report to manager when necessary
• Ensuring that all visited locations are left in a clean and tidy state
• Maintenance of records relating to tasks performed, materials and equipment
• Promotion of safe working practices
• Reporting any faulty equipment, damage, vandalism, or potential hazard to the Contract Manager
• Promote and ensure the good reputation of the company
• Carry out any other duties commensurate with the position
• Care and maintenance of company vehicle and reporting any damage or defects
• Use of Job Watch to carry out the jobs everyday

Skills Required

• Full UK Driver’s License is an advantage
• Self motivated and has the ability to work as part of a team
• Resilience under pressure and able to adapt to changing environments
• Ability to work to laid down schedules and in all weather conditions
• Ability to work as part of a team and use own initiative
• Excellent customer liaison skills together with a commitment to customer service.
• Enthusiasm, drive, ambition, and commitment
• Knowledge of relevant health and safety legislation and safety procedures
• PA1/PA6 qualifications (or equivalent) are desirable
• Knowledge of the use of chemicals (COSHH) and Health and Safety legislation is desirable
• Obligation to adhere to safe working practices and ensure due consideration is given to the safety of the residents and the public
• As this role will involve working around vulnerable adults & children, confirmation of appointment will be subject to completion of a satisfactory Basic Disclosure Barring Service Check.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Mobile Cleaner

Pinnacle Recruitment are looking for enthusiastic individuals to carry out work with our various clients. Working within the facilities management sector, this company oversee the day to day running of housing developments across the country. The mobile cleaner will be working within Southeast area so you must have full UK Driving License.

This is a full time positions working 37.5 hours per week. Working 8AM - 4PM Monday - Friday.

Duties/Key Responsibilities

• Working in a 2 persons team driving a company van to complete the cleaning rota
• Cleaning of communal internal and external areas such as lifts, stairs, courtyards, paths, grass etc.
• Removing any dumped refuse bags and household items to refuse chambers or other refuse areas.
• Checking communal lighting and replacing blown bulbs.
• Sweeping of hard surfaces and litter picking of soft surfaces.
• Cleaning windows within easy reach.
• Advising Manager of materials / equipment to be ordered.
• Ensure stores and equipment are kept secure and in accordance with health and safety requirements.
• Reporting required repairs / maintenance in communal areas.
• Driving company van to and from site.
• Other reasonable duties as directed by Manager.

Skills Required

• Commitment to Customer Service with good communication skills.
• Experience of cleaning services and cleaning equipment.
• Full UK Driving License.
• Cleaning experience

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our 24/7 Contact Centre takes hundreds of thousands of calls each year, providing our customers with help when it is needed most. Our agents are trained to deal with a wide range of calls which ensure customer queries are handled with the highest levels of customer service.

The Role - Team Manager

We’re looking for motivated and driven individuals to join our team as a Team Manager. The successful candidate will be leading and performance managing a team of Customer Service Advisors to deliver in hours and out of hours support services to clients and customers via multiple channels within a 24/7/365 Customer Service Centre.

The hours of this role will vary from 7/8am to 5/6pm or 2pm to 10pm. You will be working on a 4 days on, 4 days off basis so this will also include weekends.

Duties/Key Responsibilites

• The performance and development of a team of cross-skilled customer service advisors in line with the CSC performance management framework.
• Support the deliver of the Connect operational plan with clear performance and customer service outcomes.
• Support and deliver the Pinnacle values through effective management of people and processes.
• Work collaboratively with internal and external partners to achieve agreed objectives.
• Deputising for the Head of Contact Centre Operations Manager as required.
• You will performance manage a team of CSA’s responsible for dealing with high volume customer contact and enquiries by telephone/live chat/social media/e-mail etc.
• You will work in a performance management driven culture with SMART objectives linked to the overall CSC key performance indicators.
• You will provide ongoing coaching and development of your CSA’s which will include monthly 1-2-1 sessions, team meetings and individual personal development plans.
• You will be a customer service ambassador, ensuring your team provide excellent customer service, take ownership, and promote customer self-service in the future.
• You will ensure your CSA’s resolve customer enquiries in a quick and efficient manner, resolving issues via first contact resolution (FCR) where possible, to deliver a seamless out of hours service in line with the Pinnacle values.
• You will deal with escalations from CSA’s where appropriate and look to limit the volume of complaints raised to front-line staff by early agreed resolution with our customers.
• You will ensure a high-quality is provided to customers at all times in line with Pinnacle values, behaviours, and corporate standards.
• You will act as a positive role model for other staff members, and convey the Pinnacle values, behaviours, and corporate standards at all times.
• Promote and support a culture of continuous improvement in customer service to achieve excellence.
• Use feedback from customers to improve services being delivered by your team.
• Support your team to provide proactive customer services.
• Be prepared to offer support to resolve difficult issues and manage escalated complaints about our services quickly, learning from the experience.
• Promote a culture that balances the needs of the customer with those of the business.
• Seek and act on feedback to improve your team performance.
• Effectively performance manage staff to ensure service standards are maintained.
• Have a clear understanding of the Organisations objectives and how you feel you and your team contribute to meeting them.

Skills Required

In order to be successful in this role, we have outlined the key behaviours we’ll expect of you, and the knowledge, experience, and skills you will need to do the job. You’ll be assessed on these criteria at various stages through the selection process.

• Staff management experience, preferably in a customer focused, contact centre environment.
• Experience of delivering excellent customer services that meet individual and team needs and performance requirements.
• Experience of managing business and staff performance.
• Willingness to work evenings/weekends to meet client and customer needs.
• Excellent communication and relationship building skills.
• Experience of working in a repairs and maintenance, social housing, or similar environment.
• Experience of managing staff working in a multi-channel customer service centre.
• Experience of delivering an effective repairs and maintenance service.
• Strong people management, coaching and development, problem-solving skills.
• Excellent customer service and recovery skills.
• Ability to work independently, manage your own workload and meet deadlines.
• Good communication skills, including written and verbal with excellent interpersonal skills and ability to express ideas in a clear and concise manner to different audiences.
• Good decision making and ability to think tactically and identify service improvements.
• Experience of working in a performance management culture.
• Ability to deal firmly, yet diplomatically with a wide range of people and situations.
• Ability to work flexibly and have an adaptable approach to change and lead people through that change well in a fast-paced, contact centre environment.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Mobile Cleaner Driver - Monday – Friday 7am to 3pm

Pinnacle Group are looking for enthusiastic individuals to carry out work with our various clients. Working within the facilities management sector, this company oversee the day to day running of housing developments across the country.

Duties/Key Responsibilities

• Cleaning of communal internal and external areas such as lifts, stairs, courtyards, paths, grass etc.
• Driving to different sites in and around Solihull
• Removing any dumped refuse bags and household items to refuse chambers or other refuse areas.
• Checking communal lighting and replacing blown bulbs.
• Sweeping of hard surfaces and litter picking of soft surfaces.
• Cleaning windows within easy reach.
• Advising Manager of materials / equipment to be ordered.
• Ensure stores and equipment are kept secure and in accordance with health and safety requirements.
• Reporting required repairs / maintenance in communal areas.
• Other reasonable duties as directed by Manager.

Skills Required

• Must have a full driving licence
• Commitment to Customer Service with good communication skills.
• Experience of cleaning services and cleaning equipment.
• Cleaning experience

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the center of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Multi Skilled Engineer

• To provide a customer facing highly responsive maintenance service, including a wide range of reactive and planned maintenance tasks, completed to a very high standard
• To provide technical guidance, assistance, and information to other members of the maintenance team and accept Authorised Person duties as defined within Pinnacle Group Policy, appropriate to previous experience.
• To work with a high level of multi-skilling and flexibility and assist other skilled trades persons to carrying out maintenance, repairs, testing, inspection, and installation work.
• To also carry out first line response to reactive maintenance requirements on building services outside of their core trade.
• To issue notices and certificates required by the relevant regulations relating to electrical safety and adhere to manufacturer’s instructions when servicing, repairing or installing equipment etc.
• To provide information to allow records to be updated following service and testing and issue certification using electronic or manual documentation.
• To manage stock from authorised suppliers and materials required to undertake works through the approved order system
• To take part in the on-call rota to provide 24/7 emergency cover across the campus.
• To drive company vehicles in a safe and courteous manner and to ensure that the vehicle is maintained to appropriate standard, to represent the company in a positive way to our residents, clients, and the general public
• To maintain regular contact with the Hard Services Supervisor and colleagues to obtain instructions and resolve working problems.

Skills

• Qualified, time served electrical engineer with post apprenticeship experience required, University experience desirable but not essential, cross-trade experience advantageous.
• NVQ Level 3 in relevant discipline
• Electrical Inspection & Testing Qualification (C&G 2391 or equivalent)
• Technical/M&E practical background or experience
• Strong Hard Services experience in a similar environment
• Ability to work under own initiative
• Flexible, Professional, and Proactive approach to working

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the center of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Helpdesk Operator

Pinnacle Group are looking to recruit an enthusiastic Helpdesk Operator to be first point of contact at the University of Staffordshire (SUSV), ensuring the successful management of all jobs reported to the help desk.

Duties/Key Responsibilities

• Day to day responsibility for the helpdesk and administrative functions
• Answering of the helpdesk and dealing with general enquiries
• Log calls/tasks on the helpdesk database utilising helpdesk software (CAFM).
• Allocating work orders to internal/ external contractors
• Tracking job progress against rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out including requesting extensions where applicable
• Taking ownership of the PPM/holiday schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times.
• Dealing with general enquiries
• Reporting and recording of sickness
• Processing of overtime
• Booking and monitoring of agency staff
• Ordering of supplies

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) went live in April 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

As a member of the Commercial & Compliance Team this role will be jointly responsible for helping to create an effective and efficient organisation with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

The Role - Data Manager

Reporting into the Head of IT Services, you will be responsible for understanding the structure, format and flow of data between multiple internal and external systems. You will work with stakeholders to ensure data is managed effectively and in a way to allow maximum interpretation, informing wider stakeholders of how the business is doing, providing an insight into processes and identifying where improvements could be made. You will also work to ensure data held is accurate and that corresponding datasets reconcile with the correct master relationship. The post holder will be an experienced people manager and the role will be suited to those who have a background in database administration, reporting, data flow management, data interrogation and data analysis.

The role will primary focus at supporting Data Management strategies for Pinnacle Service Families working in conjunction with our external technical service provider.

The person fulfilling the role must have a flexible approach to delivery and be used to handling complex change with multiple stakeholders.

Duties/Key Responsibilities

• Develop and maintain a clear understanding of all underlying API’s for various connected applications under the FIDS contract for PSF.
• End to end ownership of data workflows for key IT applications
• Continually develop data management strategies.
• Maintain a clear vision of the overall Project Landscape effecting PSF.
• Regularly monitor and evaluate information and data systems that could affect analytical results.
• Work with our strategic IT partner to implement a robust data warehousing solution for PSF landscape.
• Work with the PSF Leadership team to identify areas for improvement and provide support improve data reporting capabilities.
• Contribute to continuous improvement initiatives.

Skills

• Demonstrable experience of successfully operating in an equivalent role.
• Able to devise and implement effective systems and processes for quality assurance and compliance
• Proficiency with wider databases and data management technologies – SQL, SAP Business Objects, Power BI etc.
• Knowledge of Oracle Database would be beneficial, but not mandatory.
• Measurable success in the delivery of cost efficiencies and margin improvements across contracts
• Ability to engage and influence at a senior level, both within the organisation and externally
• Agile and ability to multi-task, pivot and prioritise different projects
• Great verbal and written communication skills, and excellent programme and project management skills
• Strong work ethic and high standards – committed to delivering on our “best in class” ambition
• Understands what excellent performance looks and feels like in a customer facing organisation and can help us achieve our targets, to ultimately Transform Communities, Change Lives
• Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure
• Great verbal and written communication skills, and excellent programme and project management skills
• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience in data management or analysis.
• Ability to translate complex problems clearly and in nontechnical terms.
• Ability to interpret and organize large amounts of data.
• An analytical mindset with superb communication and problem-solving skills.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Central Services teams support Pinnacle’s operating businesses by providing professional support to the operational business including: Compliance and Audit, Marketing, Finance, Human Resources, IT, Procurement, Health and Safety.

The Role - Accounts Assistant

Reporting to the Client Bank & Reconciliations Manager, the Accounts Assistant is fully accountable for the whole bank reconciliation process. They provide an indispensable service to the finance team, underpinning the wider financial stability of the business through their robust processes and systems.

Duties/Key Responsibilities

• Daily allocation receipts onto the Qube system

Reconciliation with Group Finance

Daily management of the inbox

Any adhoc duties including reporting

Resolve any discrepancies and follow up remittances

Daily allocation of receipts

• Account discrepencies

Daily management of the group inbox

Any adhoc duties including reporting

Skills

• Accounts receivable and bank reconciling experience.
• Excellent communicator at all levels.
• Good team skills.
• Proven administration skills with attention to details & accuracy.
• Ability to build and maintain relationships in and across teams.
• To be computer literate, and can demonstrate computer skills with Qube advance and MS Office

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Hard Services Supervisor

Pinnacle Group are looking to recruit an enthusiastic Hard Services Supervisor to supervise the FM Team at the University of Staffordshire (SUSV), ensuring the successful management of Technical Services within SUSV. To be carried out in conjunction with budgetary requirements and timescales within a professional, busy and vibrant atmosphere.

The overall team vision is to provide a high-quality FM service in partnership with the clients and stakeholders alike, leading in instilling Pinnacles view of ‘FM as a Customer Service’

Duties/Key Responsibilities

• Ensure service delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
• Maximise profits / income whilst achieving the required quality standards with minimal penalty deductions.
• Manage associated subcontract matters to minimise the risk, ensuring budget targets are not exceeded
• Ensure the project is managed in accordance with H&S best practice
• Provide overall leadership to the Maintenance team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for the Maintenance Team Supervisor and Maintenance Services delivery staff
• Work in collaboration with the SPV and University to develop and implement FM initiatives
• Ensure a robust asset management system is in place backed up by effective use of Concept or another relevant CAFM system
• Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards
• Ensure appropriate contracts are in place with any suppliers or subcontractors employed on the projects by Pinnacle Group
• Work closely with compliance / administration team and feed in to relevant processes and systems as required to ensure effective use of internal workforces
• Demonstrate the Company’s core values of respect, involve, trust, challenge and deliver excellence.
• Form part of on-call rota with availability 24/7 to attend site if required as necessary.
• Produce and manage report as required by the Contract Managers in a timely manner for the monthly reports, or as required.
• Manage the defects processes from identification through to resolution.
• Leading on Technical Audits, including managing the closing out of remedial actions as required

Skills

• Facilities Management experience within a challenging environment is essential, preferably within the Public Sector/University Sector.
• Recognised relevant qualification in FM / Engineering / Construction.
• Technical/M&E practical background or experience
• Strong Hard Services experience in a similar environment
• Management of FM direct/outsourced service delivery
• Effective Communicator and Team Leader
• Proactive ‘can do’ management style

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Estate Cleaner

Pinnacle Group are looking for enthusiastic individuals to carry out work with our various clients. Working within the facilities management sector, this company oversee the day to day running of housing developments across the country.

Duties/Key Responsibilities

• Cleaning of communal internal and external areas such as lifts, stairs, courtyards, paths, grass etc.
• Removing any dumped refuse bags and household items to refuse chambers or other refuse areas.
• Checking communal lighting and replacing blown bulbs.
• Sweeping of hard surfaces and litter picking of soft surfaces.
• Cleaning windows within easy reach.
• Advising Manager of materials / equipment to be ordered.
• Ensure stores and equipment are kept secure and in accordance with health and safety requirements.
• Reporting required repairs / maintenance in communal areas.
• Other reasonable duties as directed by Manager.

Skills Required

• Commitment to Customer Service with good communication skills.
• Experience of cleaning services and cleaning equipment.
• Cleaning experience

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

AM Services Group, part of our FM business delivers Facilities Management to Retail Schemes, Manufacturing plants and Tenanted offices. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role – Industrial Specialist Cleaner

AM Services Group is looking for an experienced, hardworking, and enthusiastic Industrial Cleaner to work with our onsite Specialist Cleaning Team at our client’s site in Manchester - Trafford Park

This is a Full-Time Permanent Role 40hrs per week, the suitable person would work Monday to Friday 7.30 am until 4 pm

Duties/Key Responsibilities

To Provide professional cleaning services to our client in an efficient, professional, and safe manner at our site at Trafford Park

• High-Level deep Cleaning (working at a height)
• Jet washing - using a high-pressured jet washer
• Plant cleaning including shovelling, wiping surfaces, mopping, sweeping, and touchpoints.
• Waste management – collection, transportation, and storage of waste for both internal and external areas
• Carry out any reasonable task requested by the Client, Supervisor, or Manager
• Operate cleaning equipment in accordance with the company's health and safety procedures.
• Use cleaning materials in accordance with health and safety and COSHH regulations.
• Ensure stores and equipment are kept secure and in accordance with health and safety requirements.

Skills Required

• Commitment to Customer Service with good communication skills.
• Good knowledge and experience in cleaning services and cleaning equipment.
• Ability to work as part of a team and use own initiative.
• Experience with working to tight schedules.
• Punctual, reliable, and trustworthy.
• Demonstrate enthusiasm and commitment
• Ideally, candidates will have Water Jetting Association accreditation,
• FLT/Telehandler, and Confined Space certificates
• MEWP licence (Cherry Picker/Scissor Lift)
• WJA licence (high pressure jetting)

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Lifecycle & Projects Manager 6 month Fixed Term Contract with a possibility of a permanant position

Pinnacle Group are actively looking to recruit an experienced Lifecycle Manager to proactively manage procurement and delivery of all lifecyclemaintenance and new works projects, within allocated School PFI contracts. Overall reasonability of several contracts, profit centres and support staff.

This role will be covering schools within the Exeter area.

Duties/Key Responsibilities

• Ensure Pinnacle’s delivery of Lifecycle & Variation services is compliant with all legislative, contractual requirements and relevant building/engineering standards
• Deliver a pro-active, cost-effective, and robust Contractor management strategy ensuring successful delivery of services in line with contractual timescale
• Manage risk on behalf of Pinnacle and clients whilst discharging contractual obligations
• Control lifecycle & variation expenditure and income to meet agreed budgets to maximise efficiencies whilst achieving the required quality standards, reporting forecasted position, and processing accruals monthly across several profit centres
• Ensure all relevant subcontractors are trained and aware of their health and safety responsibilities in accordance with statutory, Local Authority, school guidelines and the Company's behavioural safety initiatives
• Produce timely, accurate management reports, data and forecasts.
• Act as Project Manager to the Contracts clients and relevant groups within the company regarding the management and operation of Buildings, Fabric, Fixtures & M&E and Asset Management services associated with Lifecycle & Variations
• Accountable for day to day performance management of all Contractors and Pinnacle personnel (where applicable) involved in the delivery of Lifecycle New works and Variations
• Collaborate and co-operate with the Service Partners to deliver a customer focused cost effective and efficient variation service encompassing Best Value principles.
• Carry out regular service delivery audits across all services to ensure they are being delivered to agreed standards and performance.
• Complete tender documents and analysis in conjunction with good industry practice
• Produce work specification documents including drawing plans and ensuring all post work documentation is updated.
• Ensure compliance with corporate and site specific health and safety plans with all identified issues to have a corrective action plan
• Liaise and undertake duties at other Pinnacle contracts as directed.
• Ensure effective working relationship with other service managers to ensure excellent customer service is provided to our client and customers
• Complete appropriate contract administration documentation commensurate with value and risk.
• Proactively demonstrate the Pinnacle company values to all internal and external service partners.

Skills

• Prior experience with project management experience of managing accounts, staff and 4-year experience of project management and lifecycle maintenance in building services
• Possess knowledge of IT database systems and programmes.
• Ability to communicate effectively at all levels with Clients, Contractor and Pinnacle team members.
• Experience of effectively and accurately managing budgets more than £1m and individual projects more than £100k.
• Knowledge of relevant legislation and industry guidelines and industry good practice.
• HNC, or equivalent, in associated construction discipline.
• Membership of a professional institute
• Prepared to travel to other sites within the Company.
• Possess a full current valid driving license.
• Understanding and experience of PFI contract mechanism and key stakeholder obligations.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Mobile Cleaner

Pinnacle Group are looking for enthusiastic individuals to carry out work with our various clients. Working within the facilities management sector, this company oversee the day to day running of housing developments across the country.

Duties/Key Responsibilities

• Cleaning of communal internal and external areas such as lifts, stairs, courtyards, paths, grass etc. as per required contract specification.
• Removing any dumped refuse bags and household items to refuse chambers or other refuse areas.
• Checking communal lighting and replacing blown bulbs.
• Sweeping of hard surfaces and litter picking of soft surfaces.
• Cleaning windows within easy reach.
• Advising Manager of materials / equipment to be ordered.
• Ensure stores and equipment are kept secure and in accordance with health and safety requirements.
• Reporting required repairs / maintenance in communal areas.
• Driving company van to and from site.
• Other reasonable duties as directed by Manager.

Skills Required

• Full UK Driving Licence
• Commitment to Customer Service with good communication skills.
• Resilience under pressure.
• Ability to work to laid down schedules.
• Experience of cleaning services and cleaning equipment.
• Flexibility to deal with the unpredictability of the British weather.
• Ability to work as part of a team and use own initiative.
• Ability to keep notes/records of work performed.
• Experience of work to tight schedules.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.