Total 51 job vacancies by JACOBS DOUWE EGBERTS

• Engages with the shift teams to identify, analyze, understand and eliminate daily losses including quality and safety losses.
• Uses the Manufacturing Operating System - MOS tools to create and implement standards for sustainability which drives continuous improvement.
• Owns the Global Efficiency continuous improvement plan for the respective area.

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Job Responsibilities

• Support business units in accounting activities.
• Maintain general ledger accounts and prepare journal entries.
• Perform month-end account closing activities and reconciliations for management & statutory accounts.
• Prepare and distribute management reports.
• Liaise with external service provider for relevant outsourced accounting activities.
• Liaise with external auditor to prepare statutory financial statement.
• Liaise with Company Secretary to prepare Director/Shareholder Resolution and any other documents as required by Company Acts.
• Prepare XBRL to file Annual Return to ACRA
• Issue and handle Intercompany invoice & receipt.
• Assist on Corporate Income Tax and GST filling.
• Create purchase requisition and goods receipt for company secretarial costs.
• Maintain proper Group and Company records.
• Assist various departments in accounting issues and queries.
• Support in Ad hoc projects.

Job Requirements

• Degree in Accounting
• 3 to 5 years experience in finance accounting
• Knowledge of SAP system
• Analytical & High proficiency in using Microsoft Excel
• Familiar with Local GAAP

The Shopper Marketing Activation Staff is responsible for the develop, monitoring and implement All POSM for GT & MT also account specific if needed e.g. displays, premium, promotional packaging, shelf material, leaflets, Wobbler and advertisements in retail magazines.

Key responsibilities of the role:

Drive more sales and brand awareness for both GT and MT channel.
Trade Marketing Support works closely and supports shopper marketing team on implementing all POSM for GT and MT teams.

• Launching differentiated customer-centric account strategies and drive marketing activity execution to meet business objectives.
• Planning and implement display unit for both GT and MT such as Standee, Hanging or any requirement.
• Adapt key visual from marketing and implement at stores.
• Prepare and Tracking POSM implementation both GT and MT.
• Monitor result of POSM and display for better result and better touch point.
• Developing nationwide premium and specific premium to drive more sales.
• Support on GT all supporting material such as Sales kit, Call Plan, and needed by Sales Team.
• Dealing with procurement and prepare any support document require.

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Key responsibilities of the role:

The Customer Service Specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures.
This role provides a complete order process and customer service facility to customers in Professional business such as hotels and business. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:
- Process Customer Orders according to target.
- Number of end user customers on target.
- Handling calls and enquiries daily according to the defined target.

• Order Processing: Maximizes customer service level by processing all customer orders.
• Resolve Customer Complaints: Ensures efficient customer complaint handling and decrease of the number of complaints.
• Stock Data: Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationship.
• Deliveries: plan, coordinate with all related parties in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administration: Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

We are looking for an experienced and proactive Accounts Receivable Officer, or as we like to call you an AR Control Specialist, to manage the accounts receivable process for our Out of Home accounts. You will be responsible for negotiations, aged debt collections, and managing a high level of invoices meticulously, with the ability to problem solve creatively. This is a permanent full-time position based in our North Sydney head office working Monday to Friday with flexible starting times (between 8-10 AM) and 2 days of WFH flexibility!
Are you up for this challenge? 

In this role, you will:

• Manage debt for our Out of Home sales channels on a national level, with a focus on following up on and receiving payments to overdue invoices
• Liaise with customers via email and/ or phone in a timely and accurate manner
• Communicate details to customers and comply with any requests for additional information to receive payments, reconcile accounts, and to provide solutions to any problems that arise
• Manage disputes with customers and build relationships with internal and external stakeholders

The Key Account Executive (KAE) is responsible for assisting Key Account Manager in managing and developing set of key-account customers on national level. They’re responsible for achieving sales targets in the given customers. The Key Account Executive reports to the Key Account Manager and assist KAMs in effectively managing key customer accounts by providing support and executing strategies.

Responsibilities & Key Activities:

1. Customer Business Planning; Support KAM in preparing the CBP by providing market or outlets insight, sales reporting, and other operation information
2. Promotion Planning & Execution; Audit key monthly activities and POSM/premium executed as per guideline based on JUMP merchandiser photo/report and also during market visit.
3. Business Review & Market Visit; Conduct regular market visit to store level and gather feedbacks such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities and address immediate concerns.
4. Administrative; Provide administrative support i.e. order tracking, payment request, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.

Job Reponsibilities

STRATEGIC CATEGORY DEVELOPMENT

• Support the Shopper marketing manager in developing category vision and cascade on channel level.
• Update Category Drivers with new products and initiatives launch.
• Generate new relevant shopper / channel insights, lead Shopper / Customer studies.
• Lead NP launch preparation from Shopper marketing side: route to trade, selling story, OPEX KPIs. Collaborate with marketing to design the best bundle and the optimum trade support.
• Participate in AOP (budgeting) process in order to reach OPEX objectives.

STRATEGIC CUSTOMER DEVELOPMENT

• Determine priorities on Category management projects, support Shopper Marketing Manager in leading top customer projects (JBP) and lead cross-customer / channel projects
• Run category, channel, and customer analysis to detect opportunities to increase category & brand sales for all customers
• Design assortment and shelving guidelines per channel in order to increase Company and Category sales
• Make proposal on shelf-display to ensure layout implementation
• Run quarterly / monthly evaluation of category management projects.

OPERATIONAL EXCELLENCE (OPEX)

• Support Shopper marketing manager in leading Operational Excellence: defining the key opportunities on OPEX topics nationally and account-specific like shelf position, assortment/ distribution opportunities, OOS, promotional executions etc.
• Deliver sustainable growth with on high sales efficiency level
• Lead OPEX scorecard, provide monthly communication of OPEX KPIs performance with Sales feedback, report qualitative summary to Shopper marketing manager and Country Manager
• Develop and deploy on-time and qualitative OPEX communication (monthly KPIs reporting, guidelines update, OPEX deployment events for sales) to ensure full knowledge of Company objectives on every Sales force level at any time

PROMOTIONAL ACTIVITY

• Support Shopper marketing manager in developing promo strategy per channel based on brand objectives and financial KPIs
• Lead the proposal of new promotional activities with our products to increase our promotional effectiveness
• Develop and deploy educational materials, based on category knowledge, to deliver Category vision and drivers.

Job Requirements

• Degree in business, marketing or economics.
• At least 3 years of experience in Shopper / Trade marketing
• Sales experience recommended
• FMCG (fast moving consumer goods) market knowledge`
• Knowledge of information system tools

Job Responsibilities

• Support MSU and MU in accounting activities.
• Maintain general ledger accounts and prepare journal entries.
• Perform month-end account closing activities and reconciliations for management & statutory accounts.
• Prepare and distribute management reports.
• Liaise with external service provider for relevant outsourced accounting activities.
• Liaise with external auditor to prepare statutory financial statement.
• Liaise with Company Secretary to prepare Director/Shareholder Resolution and any other documents as required by Company Acts.
• Prepare XBRL to file Annual Return to ACRA
• Issue and handle Intercompany invoice & receipt.
• Assist on Corporate Income Tax and GST filling.
• Create purchase requisition and goods receipt for company secretarial costs.
• Maintain proper Group and Company records.
• Assist various departments in accounting issues and queries.
• Support in Ad hoc projects.

Job Requirements

• Degree in Accounting
• 3 to 5 years experience in finance accounting
• Knowledge of SAP system
• Analytical & High proficiency in using Microsoft Excel
• Familiar with Local GAAP

The Key Account Manager develops local key accounts and partners with local key accounts to improve business results. This role is accountable for pricing, negotiating and account planning of local key accounts.

Job Responsibilities

• Responsible for the development of sales strategies, aimed at the achievement or surpassing of pre-determined sales objectives for supporting the growth of the business
• Manage large national modern distribution accounts and oversee the expansion of sales, introducing new products/services to clients and organizing visits to current and potential customer
• Manage trade spend and negotiate Client Trading Terms
• Implement Company’s sales policy and adapting it to the client’s situation
• Achieve annual volume objectives pre-established by the Company based on the company’s sales and promotional policy.
• Analyze and follow up of client profitability and evaluate promotion effectiveness
• Work with the “Point of Sales Managers” team to ensure regular and effective activities in the stores, in addition to obtaining the best standards of execution in the channel.
• Conduct Join Business Plan with client to align plan to achieve sales targets and increase brand sales and gain creditability from customers.
• Perform reviews with client to provide visibility of moving forward plan and YTD performance.

Job Requirement

• Bachelor Degree in any field
• 3-5 years’ experience in Key Account Management in FMCG Industry
• Know-how in key account management (Not limited to areas like Joint Business Planning, Stock Forecasting, Trade Spend, Account Management and Customer Relationship Development)
• Experience in Promotion Planning and budgeting
• Well versed in analyzing market research reports
• Driven and Proactive Attitude
• Good knowledge of MS office
• Good knowledge of English.

• Safely Operates the line to ensure delivery of output according to quality standards and accountable for core shift / area KPIs (Safety, Health & Environment, Quality, Leadership, Delivery & Cost).

The role of SEA eCommerce Business Manager is to support the markets to accelerate our growth on the core markets and channels in the region. Ie Redmart, Amazon, Lazada, Shopee etc- by strengthening and adapting our eCommerce to the channel, developing innovations and PlayBook, coordinating the commercial approach and centralizing the End to End strategy, shoppers marketing and media and Performance Marketing.

Job Responsibilities

• Support and deliver business performance delivery by ensuring always on plan in each markets to win big events Mega campaigns, single digit campaigns, PrimeDay, BlackFriday, etc. Support new innovations launch, improve product mix.
• Deliver Pureplayer & Marketplace fundamentals & CASA target, by identifying gap and defining action plan by market
• Define need for channels’ differentiated assortment (incl SIOC) or exclusive eCOM portfolio and ensure perfect execution in markets
• Deliver MarketShares targets, by winning the Search and Conversion against competition, ensuring in close collaboration with Global Digital Media Team an always on integrated strategy of sufficient Media and Commercial activations
• Lead and drive the development of overall digital marketing strategy & plans for ecommerce and (future) total company (offline & online) channel in ASIA/ SEA.
• Start developing a centralized relationship with key regional customers ie Lazada, Shopee- Media + Sales to leverage partnerships at benefits of markets, driving clarity, simplicity and cost efficiency
• Develop relevant commercial, shoppers, digital & performance marketing regional playbooks Playbook with bi-annual release made of fresh updates and JDE learnings
• Work closely with the markets to share best learnings and reapply
• Insights sharing with the markets
• Identify and activate emerging customers’ platforms, ie livestream
• Identify emerging media consumption and consumer engagement trends, share learnings and recommend actions on media execute on to local markets

Job Requirements

• Bachelor’s degree in Marketing, Advertising or related field (or equivalent commercial experience)
• 5-7 years’ experience in a result driven multi-channel environment
• Experience in shoppers marketing, digital and performance marketing and ecommerce
• Excellent written and verbal communication skills; must be able to present data in an organized manner
• Strong interpersonal and networking skills, with the ability to work effectively in a diverse, multicultural environment
• Strong knowledge of all digital marketing disciplines, channels and platforms
• Strong understanding of all online KPIs controlling performance and ROI.
• Strong analytical skills with strong knowledge of MS Office applications.
• Self starter with a high degree of initiative
• Ability and desire to work at both strategic and tactical levels
• Ability to multitask and prioritise
• Attention to detail and organised
• Commercially minded and extremely driven

The HR & Payroll Executive is pivotal in supporting the Local MU organization by fostering a performance culture and enhancing associate engagement. This multifaceted role encompasses various HR functions, including day-to-day HR operations, signature HR processes, payroll delivery, data management, policy and handbook compilation, SOP review and updates, compensation and benefits administration, and employee relations. With accountability for executing the local HR agenda, the HR & Payroll Executive plays a crucial role in driving organizational success and employee satisfaction.

You will play an important role, such as:

Payroll Management:

• Oversee and manage the payroll process for employees within the Malaysia MU organization.
• Ensure accurate and timely processing of payroll, including deductions, bonuses, and other compensations.
• Collaborate with relevant stakeholders to resolve any payroll-related queries or issues.

Policy Compilation and Handbook Development:

• Compile, review, and update HR policies and procedures in accordance with legal requirements and organizational guidelines.
• Develop employee handbooks to provide comprehensive guidance on company policies, procedures, and benefits.

Ensure the dissemination of updated policies and handbooks to employees and conduct training sessions if necessary.

Standard Operating Procedures (SOP) Review and Updates:

• Review existing SOPs across various HR functions and identify areas for improvement or updates.
• Work closely with relevant departments to implement changes to SOPs as needed.
• Ensure that all SOPs are up-to-date, compliant with regulations, and effectively communicated to relevant stakeholders.

HR Service Support:

• Provide support to employees and management on HR-related inquiries, such as benefits, leaves, and policies.
• Assist in the recruitment and onboarding process, including preparing documentation and coordinating orientation programs.
• Maintain accurate HR records and databases, ensuring confidentiality and compliance with data protection regulations.

Reporting and Compliance:

• Prepare regular reports on HR metrics, payroll processing, and compliance-related matters.
• Monitor HR activities to ensure adherence to legal requirements, company policies, and industry standards.
• Assist in audits and compliance checks, providing necessary documentation and support as required.

Are you an experienced HR Professional with a passion for coffee? If you thrive in a dynamic environment where you have the flexibility to adapt global HR strategy to local business objectives, then this is an exciting opportunity for you! As the HR Business Partner for JDE Australia, you will play a crucial role in driving HR initiatives across the business and partnering with our leaders to enable performance and growth. This is a permanent full-time position based in both our North Sydney head office, and our roastery in Kingsgrove.

In this role, you will:

• Provide strategic and operational HR support to the business.
• Drive talent acquisition, retention, and development activities such as recruitment, onboarding, training, and succession planning.
• Manage employee relations and ensure compliance with local laws and regulations.
• Develop and implement HR policies, programs and strategies that support business objectives.