Total 4 job vacancies by Digital Investment Management Pte. Ltd.

Your role

The Growth Marketing Director will be responsible for developing and executing comprehensive marketing strategies to drive customer acquisition, retention, and revenue growth across digital and traditional channels. This role requires a data-driven mindset, strategic thinking, and a deep understanding of marketing technologies and tactics, along with an ability to prepare marketing reporting designed for executive level review.

As an all-round marketer with hands-on experience in B2B technology companies, this person will develop integrated go to market strategy plans to accelerate Digital Realty’s performance in the APAC Region. This person will work closely with the global, regional and country marketing teams to ensure programs and activities delivered are executed with efficiency to deliver full impact and drive leads into the business in a relevant way for the region.

Thoughtful, planful and strategic in outlook, this role will lead a young team of marketers to drive effective content, digital marketing, demand funnel strategies and deliver measurable outcomes. This role will craft creative campaigns and strategies together with the team to turbocharge demand generation for the business.

What you’ll do

• Develop and execute multi-channel marketing strategies to drive customer acquisition, and customer and revenue growth.
• Collaborate with cross-functional teams to define target customer segments, value propositions, and key messaging adaptation for APAC.
• Lead and manage digital marketing campaigns for the region, including SEO/SEM, email marketing, social media, content marketing, and paid advertising.
• Analyze marketing data and metrics to optimize campaign performance, ROI, and customer engagement.
• Support implementation of marketing automation tools and systems to streamline processes and improve efficiency with tight collaboration to global systems, tools & processes.
• Monitor market trends, competitive landscape, and industry developments to identify growth opportunities.
• Manage marketing budgets, allocate resources effectively, and track performance against KPIs and targets.
• Build and maintain relationships with key stakeholders, including external partners, agencies, and vendors.
• Provide regular reporting and insights to senior management on marketing performance, trends, and opportunities.
• Stay abreast of emerging marketing technologies, tools, and best practices to drive continuous improvement and innovation.
• Work with global demand generation team to establish best practices for lead-generation activities that support the targeting of the full range of prospects.
• Identify opportunities to elevate local level activity to regional or global level to support multi-country sales opportunities.
• Provide regional representation for important change programs such as re-branding; web design; social media strategy.
• Many more...

What you’ll need

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred).
• Proven track record of success in growth marketing roles, with 10+ years of experience
• People management experience essential along with managing people from different cultures who may not speak English as a first language.
• This role will require mature leadership ability to mentor and develop a young team for success.
• Experience working in an international business environment and within a matrix reporting structure.
• Strong written and verbal English communication skills with an innate attention to detail (share portfolio if available)
• Strong analytical skills and proficiency in marketing analytics tools (e.g., Google Analytics, HubSpot, PowerBI etc.)
• Expertise in digital marketing channels and tactics, including SEO, PPC, social media, email marketing, and content marketing.
• Experience with marketing automation platforms (e.g., Marketo, Pardot, etc.) and CRM systems (e.g., Salesforce, HubSpot CRM, etc.).
• Excellent project management skills.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities.
• Creative thinking, problem-solving abilities, and a results-oriented mindset.
• Certification in Google Analytics, Google Ads, or other relevant certifications is a plus, but not essential
• Experience with leading Account Based Marketing strategies a plus
• Ability to work in a start-up like environment with high degree of flexibility and adaptability
• Demonstrated experience in working with sales leaders in driving pipeline and revenue growth
• Assume other special projects/assignments from the VP APAC Marketing or SVP Global Marketing
• Occasional business travel (up to 10%) for client/ partner activities and internal meetings

Position Title: Manager, Customer Success

Location: Singapore

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

• An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to our Customers and our Stakeholders
• Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• Proficiency in following competencies
• Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)
• Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)
• Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)
• Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)
• Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)
• and many more....

What you’ll need

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs
• Proficiency in Microsoft Office Suite
• Familiarity with the following systems (Preferred but not required)
• SAP
• Yardi
• FNT
• DCIM
• Qualtrics
• Salesforce
• ServiceNow
• Microsoft BI
• Oracle
• Gainsight
  

Your role

The Energy and Efficiency will be a trusted expert on energy, efficiency, and sustainability topics throughout the APAC region for Digital Realty. The position will collaborate with internal and external partners in Digital Realty’s APAC region to support regional energy efficiency and sustainability projects, manage the regional implementation of corporate sustainability programs, and will be a trusted resource on energy, efficiency, and sustainability-related topics for management, sales, and customers in the APAC region.

The position will report to the VP of Operations and will work closely with colleagues in global sustainability, operations, design and construction, portfolio management, sales and customer success, and corporate functions including legal, marketing, and communications. As needed, you will support management’s engagement with industry groups, regulators, and local authorities on energy and sustainability matters.

What you’ll do

· Identify and implement financially accretive investments in energy, water and waste efficiency projects throughout the regional portfolio.

· Work with vendors and operating partners to identify and evaluate portfolio opportunities.

· Analyze and evaluate proposals, including confirmation of project costs and savings, underwriting of vendor qualifications, and other relevant diligence.

· Support project implementation being led by Operations and related personnel.

· Track progress via relevant KPIs to ensure the successful implementation of program activities.

· Monitor the technologies and performance management best practices related to energy, water and other sustainability matters; Identify opportunities to implement in the regional portfolio.

· Disseminate corporate and industry best practices regarding energy, water and sustainability topics.

· Implement plans aligned with corporate programs to achieve long-term energy and sustainability goals.

· Monitor energy, emissions including EACs and carbon offsets, and water intensity for the regional portfolio and support data requests from corporate sustainability.

· Track green building and health & wellness building certifications.

· Support regional efforts to increase renewable energy coverage, in partnership with procurement, portfolio management, and operations teams.

· Direct the implementation of energy management programs in partnership with operations teams and external vendors.

· Proactively identify and prioritize opportunities for energy and efficiency improvement; develop plans to implement improvement actions with the support of relevant stakeholders.

· Promote awareness of energy efficiency and the use of alternative or renewable energy sources.

· Collaborate with corporate sustainability and regional leadership to develop short and long-range energy and sustainability goals and objectives for the region and establish program priorities, milestones, and deadlines.

· Provide regular updates to regional leadership on energy and efficiency KPIs and program performance.

· Provide consulting and coaching service to sites in region(s) on executing energy and conservation initiatives.

· Coordinate with regional leadership to identify and monitor new and potential regulations that relate to energy and efficiency.

· Participate in and serve as a Company ambassador at regional industry meetings, conferences, and with government agencies as needed.

· and many more....

What you’ll need

· Min bachelor’s degree in business, Engineering or related field.

· Must possess a minimum of 10 years of progressive work experience in energy, efficiency, and sustainability roles, relevant consulting experience, or related fields.

· Holds certification as a Certified Green Mark Manager (GMM) or Singapore Certified Energy Manager (SCEM).

· Familiarity with operations of real estate asset classes is desired.

· Excellent quantitative, written and oral communication skills (English).

· Experience with corporate sustainability and/or ESG initiatives.

· Exhibits a high level of responsiveness, sense of urgency and the ability and desire to produce high-quality work product.

· Demonstrates strong technical knowledge and understanding of data centers and related energy and cooling systems for large-scale commercial or industrial buildings.

· Experience in energy audits and managing energy efficiency improvement programs.

· Possesses good knowledge and experience in ISO 50001 energy management system and BCA GM scheme.

· Familiarity with the principles of design, construction, engineering, and building regulations.

· Proficient in Microsoft Office and data analytics software.

· Bias for action; strong initiative and results-oriented.

· Collaborative by nature. Must work well with others and build strong interpersonal relationships.

· Intellectually curious – a quick learner who combines previous professional and personal experiences to offer new ideas and solutions.

· Travel required (~25%)

Your role

As an Oracle Applications Business System Analyst, you will be responsible for supporting the entire Oracle applications, working closely with business stakeholders, working with service partners, tracking incidents, and streamlining the release and deployment process. This person should be able to track ongoing development, support activities, scheduling, and coordinating releases for Oracle and boundary applications. The releases can be inclusive of application releases, operating system patches, security improvements, hardware upgrades, Projects, and Programs.

What you’ll do

• Responsible for implementing and managing release processes for code through development, test, and production environments. This will include change management and ensuring all the deployment components are aligned and deployed successfully
• Able to handle escalations and Incident processes and deliver best-in-class service to our stakeholders. You will act as a bridge between our users/internal teams/stakeholders, advocating for user priorities and ensuring their requests are driven to resolution towards their satisfaction. You will be required to work closely with technical teams, application, infrastructure teams, and internal stakeholders to achieve the resolution of the reported problems.
• To be available to handle and resolve support issues and escalation and collaborate with technical teams to drive the solution of incidents and escalations
• Proactively review resource requirements and prevent the recurrence of issues due to resource constraints
• Work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• Understand the cross-functional systems and assess the impacts when there is a change or major release is planned
• Lead the effort to define IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in. The Release Manager will assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured
• Able to review the Oracle instance management strategy to ensure all the Oracle instances and boundary systems are tightly aligned for each testing cycle, planning instance refreshes as required, handling Oracle service requests and prioritizing, escalating as needed
• Work closed with the managed services team to ensure all the priority issues are resolved in a timely manner and be a liaison between the HCM/ERP leads to coordinate meetings and provide necessary information to resolve all the incidents.
• Work with the managed service provider to ensure the team is well utilized, meets all the SLA criteria, and meets all the audit compliance.

What you’ll need

• Bachelor’s degree in information technology.
• Must have at least 14+ years of hands-on experience in supporting Oracle applications.
• Must have experience in working at least one of the oracle cloud implementations.
• Must have experience working as a Business System Analyst in oracle cloud applications.
• Knowledge of Oracle Quote to Cash is a must.
• Candidate must have strong functional knowledge in Finance and supply chain.
• Having knowledge of oracle Subscription Management and Supply chain is mandatory.
• Understanding Oracle CPQ is a bonus.
• This resource should be responsible for talking to business, understand the requirement, create functional design documents and work with technical teams to develop the solution.
• Have worked on managing multiple releases across all the enterprise applications.
• Manage risks and resolve issues that affect release scope, schedule, and quality.
• Have managed a support team and have a good understanding of the support incident resolution process.
• Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations.
• Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes and release details and schedules to the Business as required.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews.
• Maintains the release schedule for all core services and ensures alignment across key partners and vendors.
• Lead and coordinate the go-live activities, including the execution of the deployment Plans and checklists.
• Experience with Salesforce, ServiceNow is a must with collaboration tools Jira, confluence, and CI/CD tools
• Must know Oracle release patterns, SR process