Total 28 Education / Training job vacancies in Gurugram

ABOUT THIS JOB  
We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES 

• Managing clients and their respective projects custom research team in matters of market research based on experience in Auto, Durables
• Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including proposal writing, questionnaire design, project management and execution, analysis and report writing. 

Client Management 

• Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives 
• Consistently exceeding client expectations from project inception through completion 

Project Management 

• Successfully manage multiple projects simultaneously, all in different design/analysis stages 
• Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner 
• Coordinating project task activities between your project team and internal support/operations team(s) 
• Consulting (Questionnaire Design, Analysis, Reporting & Writing) 
• Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc. 
• Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives 
• Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives 
• Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable. 
• Provide "in office" research, administrative and operational support to senior staff 
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request, accuracy and correctness 

A LITTLE BIT ABOUT YOU

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyse and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management, ability to multi-task and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis. 

The Senior Sales Research Consultant plays a critical role in supporting Cielo’s growth and client retention strategies by researching and summarizing market, industry and specific organizational insights.. This position involves analyzing the global talent landscape and sector-specific insights, delivering research outputs, and providing actionable recommendations to inform strategic business initiatives. The consultant ensures that all research reports are consistent with Cielo’s brand and contribute to the company’s leadership in talent acquisition solutions.

Duties and Responsibilities:

• Research, define, analyze, and communicate global talent landscape and key talent acquisition trends, along with industry-specific insights for Cielo’s core industries and regions.
• Deliver and maintain tailored research reports to inform strategic growth initiatives, such as new product development or competitive intelligence.
• Develop research briefs for organizations based on growth targets.
• Support the distribution and communication strategy for research outputs through various internal channels.
• Create final outputs summarizing research findings in the form of PowerPoint presentations, Word documents, and other mediums, ensuring alignment with Cielo’s brand guidelines.
• Proactively facilitate discussions with key stakeholders to understand evolving needs and requests that support growth and client retention strategies.
• Perform other duties as assigned.

We are looking for a dynamic and creative Content Creator to join our team. As a key part of our content production and administrative operations, the ideal candidate will have excellent command of the English language, a proactive attitude, and the ability to learn and adapt quickly to new tools and processes.

• Excellent written and verbal communication skills in English.
• Ability to learn quickly and apply new concepts.
• Basic technical knowledge and proficiency in administrative tasks.
• Experience with Excel (basic data functions, formatting, etc.).
• Proactive, self-motivated, and able to take initiative.
• Open to learning new tools and software as needed.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Learning Solutions and development team will support the development of eLearning content for the HORIZON XE and IBS core products. The team will also have to develop Learn More content which is user assistance that is linked into each product for our clients.

We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and desire to excel in the financial world.

What you will be doing:

• Knowledge of Instructional Design models and learning theories.
• Experience in course development tools such as Articulate 360 (Storyline and RISE), Camtasia, Audacity, etc.
• Visual design skills and ability to storyboard/script writing
• Ability to navigate Learning Management Systems
• Excellent verbal and written communication skills
• Understanding of LMS.

What you bring:

• 2- 6 years of experience as an Instructional Designer.
• Provide instructional design, development, maintenance and technical production of task/job based client training on FIS products/solutions using state of the art tools, technologies and methodologies.
• Create standard and custom training programs in multiple modalities including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning, self-paced course materials, multi-media eLearning courses and training kits that support client end user programs. Designing user interactions on web pages.
• Conducts and analyzes training needs assessments following conventional instructional design methodologies.
• Designs and develops criterion-based training assessments.
• Understanding of LMS system.

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Strategy

• Research and establish frameworks and practices to drive effective Craft and Capability development in the organization
• Work towards Internal and External branding and accreditations in the Learning & Talent Development space for the organization

Design & Development

• Design and develop programs to drive measurable outcomes in collaboration with the key stakeholders
• Career Frameworks, Competency Architectures and related systems/processes
• Design programs and initiatives for Talent Management – Assessment, Identification, Profiling, Classification, GAP Identification, Skill Development, Evaluation
• Drive Effective Change Management
• Drive external vendor engagements and maintain an active pipeline of resource and service providers

Engagement

• Drive Learning Engagements through innovative events and initiatives

Delivery & Effectiveness

• Understanding of Agile and SCRUM concepts and implementation in program delivery
• Align outcomes from a program with stakeholders and drive measurement and reporting
• Create effective quantitative and qualitative assessment frameworks for programs and ensure execution
• Enable the ecosystem to create the impact and hold the stakeholders accountable
• Drive Continuous Improvement in processes and Programs

Team Management

• Lead a high octane team to curate Learning frameworks, programs to bridge skill gaps in the organization
• Keep the team motivated and drive desired outcomes from the team by leading the way

ABOUT THIS JOB 

At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly 
impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis. 

RESPONSIBILITIES 

• Maintain a client service orientation by managing the day-to-day administration of client service activities and coordinating on reporting of assigned research projects. 

• Client Management: handle RMS related clients' queries 

• Responsible for onboarding of new clients and help them understand NIQ tools & RSM methodology 

• Carry out feasibility check before commercial team closes any contract; participate in financial discussions with team leader and provide necessary inputs 

• Working closely with hub team for reports, DB generation & also in case of any adhoc queries 

• Technical: acquire knowledge of both RMS solutions by attending requisite training 

• Maintain accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management 

• Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation,etc 

• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards 

• Provide & quote in office & quot; research, administrative and operational support to senior staff 

• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness 

A LITTLE BIT ABOUT YOU 

 
You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next. 

QUALIFICATIONS 

● 2 to 4 years’ experience in FMCG / Service / Retail industry 
● Effective communication skills 
● Strong Client Focus and Proactiveness 
● Strong command on Microsoft Excel and PowerPoint 
● Working knowledge of research techniques and methodologies 
● Plus point: Working knowledge of statistics and multivariate analysis 
● Knowledge of RMS is a plus 

ABOUT THIS JOB

Customer Support Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of services, use of CSO/ MSD for task triaging and resolving customer requests, and consistently review stipulated customer success metrics to drive satisfactory customer experience.

RESPONSIBILITIES

● Responsible for collecting Voice of Customer (VoC) for user experience & service model related topics; train task triaging and other customer issues towards right owners for resolution

● Consistently review customer success metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided.

● The person will execute, monitor, and continuously improve the delivery management and service-related tasks.

● She/ He will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.

● Working closely with NielsenIQ teams for customer set up/ maintenance on data and tech related tasks

● Work on process standardization/ harmonisation using tech enablers

● Work in partnership with stipulated market’s Customer Success and Account development teams in accordance with defined Job Aids and Process Design.

● Adhere to Performance KPIs to improve service performances (Customer satisfaction) and maintain work discipline.

QUALIFICATIONS

● Master’s degree in mathematics, Statistics, Economics; or Bachelor Engineers with 2-3 years of experience OR Master’s in Business Administration (Marketing, Sales, Operations)

● Analytical skills and aptitude for data and operational processes

● Good organization skills, meeting deadlines, and team player

● Project management aptitude (critical path, task sequencing, problem solving, etc.)

● Skew towards accuracy, proactivity, and attention to details.

● English language proficiency: writing and verbal

SOFT SKILLS

● Communicate clearly with customers.

● Ability to translate technical details from different customer contexts.

● Build network relationships in multi-cultural environment.

● Troubleshooting using Influencing skills.

● Ability to work under pressure and ask for support when required.

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• What You Will Be Doing  

• Conducts and analyzes training needs assessments following conventional instructional design methodologies.
• Interviews business owners, business analysts, system developers and other functional and technical personnel as part of the needs assessment.
• Develops a solid understanding of FIS products to complete task analysis and determine training requirements.
• Determines and documents appropriate instructional strategy and project scope based on a completed needs assessment.
• Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications and technical specifications as they pertain to course development.
• Designs effective instructional materials, interactions, simulations and assessments to support the required instructional strategy.
• Interacts with product managers, subject-matter experts, application development teams, business analysts, management and others as needed to determine scope of a project and to ensure accuracy and timely delivery of training programs.
• Uses state of the art tools and technologies for development, maintenance, production and distribution of multi-media training materials / web-based training content.
• Follows best practices in technical development to ensure a consistent development process.
• Follows best practices in project management to develop and track project schedules using a consistent project management methodology.
• Creates technical specifications for projects using approved templates and processes.
• Writes, executes and analyzes usability studies and test plans related to course materials, E-learning strategies and learning management systems/client training portals.
• Designs and develops criterion-based training assessments.
• Assesses feedback from learners to evaluate and improve effectiveness of training.
• Responsible for management, coordination and troubleshooting of all aspects of client learning management systems/client training portals and training related websites, i.e., intranet, extranet, including communication with internal and external users.
• Markets training courses and services to clients.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in instructional design, technical writing or web design and development or the equivalent combination of education, training, or work experience.

• What you Bring

• Thorough knowledge of instructional design principles and methodology
• Understanding of adult education concepts
• Basic understanding of banking and financial services industries (Preferred Canadian Process)
• Knowledge of information design and mapping concepts
• Research and analysis skills; analytical, problem solving skills
• Technical aptitude
• Web design and development skills
• Skill in preparation of course material for all training modalities (written manuals, online content, etc.)
• Skill in designing and developing simulation-based/web-based training including storyboarding, scripting, editing, articulate 360, Camtasia
• Skill in developing training assessments that effectively measure learner comprehension
• Skill in production and quality control using approved templates, processes and corporate standards
• Project management skills including scope definition, risk assessment, estimating and reporting; ability to prioritize and complete tasks; strong time management skills
• Written and verbal communication skills including editing course content for correct punctuation, syntax and grammar
• Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience
• Proficient with authoring, design and development tools and technology, as well as programming languages and applications related to training development
• Ability to objectively evaluate course content /feedback and to make improvements based on results
• Ability to establish and maintain effective, professional working relationships with employees and clients including negotiation skills
• Team skills including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
• Flexibility, versatility, dependability

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Developing level professional role. Moderate skills with high level of proficiency. Understands and uses course development tools and technologies at an Developing level . Works under general supervision with increased latitude for independent judgment. May consult with senior peers on certain projects. Works on multiple concurrent projects, of medium complexity, and in multiple product areas (3 – 5). Assists on custom training development projects. Keeps informed of product development activities to identify and implement revisions, corrections, and changes in existing course content. Responsible for reviewing, analyzing, and applying client feedback to course content with direction. Provides project status reports to management or senior peers. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate to the level of experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

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LEARNING CONSULTANT(III)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our team works together in developing, planning, coordinating, implementing learning agenda of the organization. We internally develop behavioral content of company-wide behavioral learning programs and also use external online platforms like Linked in learning to ensure business line needs are addressed.

About the team:

Global Learning and Development team of Talent COE focuses on talent capability development in behavioral, leadership development, domain awareness and technology capability building.

You will work with experienced L&D Consultants across the globe in the Talent COE and will get an agile global exposure to work with learning leaders across different facets of Talent COE.

What you will be doing:

Career level - professional individual contributor role. Experienced, fully qualified professional with a full understanding of the area of expertise mentioned in JD. Need to work independently on diverse L&D opportunities within Talent COE.

• Serves as an internal learning and development consultant for various divisions within the company. Consulting services include formal needs assessments, establishing objective performance outcome goals and defining  success measures, providing tailored education, learning or development solutions toward desired performance outcomes and partnering with management to ensure performance has been improved and sustained.
• Partners with management in applying a systematic approach to analyzing, improving and managing performance through application of appropriate and varied interventions.
• Improves organizational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals, determining performance gaps and identifying performance needs, assessing effectiveness of work environments and processes, designing and coordinating or implementing strategies for performance improvement and determining and applying measurement methods for assessing effectiveness of performance improvement strategies.
• Researches, develops and facilitates learning programs in leadership and professional development curricula for employees and managers at all levels of the company.
• Other related duties assigned as needed – Program manage technical learning programs at global and regional level. Develop technical curriculum under Tech learning leader guidance.

What you bring:

• 10 to 12 years of experience Learning and development Consultant with experience in facilitating, performance consulting and content development
• Must be certified to create, facilitate and implement performance improvement strategies through learning and development -Examples: TTT Certification from Dale Carnegie, TTT/ Leadership development Facilitator certification from DDI
• Significant expertise in facilitating adult learning and group dynamics| Coaching experience in past organization will be preferred
• In-depth expertise in formal assessment processes, consulting services and ROI measurement practices
• Outstanding interpersonal skills
• Possess a thorough understanding of current Human Resources global practices
• Content development as Org Behavior Expert / SME
• Leadership development SME (Mid Managerial level)
• Consulting skills
• Coaching at peer, junior and managerial level experience
• Program management skills – Diverse L&D Program Technical to Leadership development
• Bachelor’s degree in organizational and/or leadership development or business administration or the equivalent combination of education, or general Bachelor of Arts (Humanities) Honors
• Master’s degree in Human Resources Management or equivalent Executive Masters in Hurman Resource Management or Master’s in Organization Behavior or Masters in Psychology or Master’s in International Relations or Master’ in English Literature or Language

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back.
• Competitive salary and benefits
• A cross cultural work environment
• A global exposure
• Understand different facets of Talent Center of Excellence and talent life cycle of FIS

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Egon Zehnder​

Egon Zehnder (www.egonzehnder.com) is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise and diverse insight to form the world's preeminent leadership advisory firm.​

The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We work with both disruptors and the disrupted client base across all industries.​

Knowledge Centre India (KCI)​

Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.​

Your Journey at Egon Zehnder Starts Here

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.

Who we are!

We are part of Digital-IT team established 16 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.

Egon Zehnder’s Digital Succes team is looking for a Training Coordinator to support planning, scheduling, organizing, and coordinating live and virtual training. This person will be responsible for communicating with local offices, participants, and trainers. They will also be responsible for designing and implementing more seamless, automated ways to sign-up for training. They may also participate in live sessions, supporting the logistics of break-out rooms, polls and other live activities. 

Egon Zehnder uses Workday, SharePoint and Bookings to manage digital learning. The person will be responsible for improving how we use these tools to create a seamless experience for our trainers and trainees. Additional responsibilities will include but are not limited to collaboration with various work groups for continuous improvement of system functionality, troubleshooting solutions for end-users, ensuring software standards and project deliverables are met.  

In this role, the person should combine a strong attention to detail with an ability to multi-task and work under pressure. Additionally, s/he should also be a reliable problem-solver and with strong project management skills.  

Main Duties and Responsibilities 

• Managing the logistics of new-joiner on-boarding and other digital training programs globally, in support of the Digital Success team. 

• Coordinate trainers’ calendars and prepare calendars for attendees in the different time zones. 

• Maintain training records (e.g. trainee lists, schedules, attendance sheets). 

• Check activities and quizzes for participants. 

• Prepare and disseminate material (e.g. instructional notes, feedback forms). 

• Act as a point-of-contact for trainers and participants. 

• Submit reports on training activities and results. 

• Recommend improvements or new programs. 

• Ensure employees and vendors follow established curricula. 

• Actively participate in efforts to improve how we plan, schedule and run training programs globally. 

Attributes 

• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. 

• Strong attention to detail, accountability, and ownership. 

• Communications - Excellent verbal, written and visual communications skills. Persuasive, consensus builder. 

• Proficiency - Able to plan and measure results, create and analyze data, excellent computer skills, excellent project management skills. 

• Quick learning aptitude and understanding of complex concepts. 

• Ability to manage multiple deadlines and projects simultaneously. 

• Employee Development - Competent in assessing employee skills coaches, delegates, and supports employee development. Provides constructive feedback. 

• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving. 

• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources. 

• Ability to work successfully cross-functionally or in a matrixed organization. 

• Ability to work with limited supervision. 

• Understanding of Change Management concepts. 

Education and experience 

• 3+ years of proven experience as a Training Administrator, HR Assistant or similar role  

• Proven experience in collaborating with various stakeholders and work across multiple cultures  

• Comfortable with ambiguity  

• Self-starter, willing to take the initiative and highly reliable  
• Ability to learn and use new digital tools is critical; knowledge of SharePoint, Microsoft Bookings and Workday are valuable plusses. 
• Bachelor's Degree required 
• Master’s Degree is preferred 

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

5 Days working in a Fast-paced work environment

Work directly with the senior management team

Reward and Recognition

Employee friendly policies

Personal development and training

Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

EZ commitment to Diversity & Inclusion

Egon Zehnder aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

LEARNING CONSULTANT(III)

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our team works together in developing, planning, coordinating, implementing learning agenda of the organization. We internally develop behavioral content of company-wide behavioral learning programs and also use external online platforms like Linked in learning to ensure business line needs are addressed.

About the team:

Global Learning and Development team of Talent COE focuses on talent capability development in behavioral, leadership development, domain awareness and technology capability building.

You will work with experienced L&D Consultants across the globe in the Talent COE and will get an agile global exposure to work with learning leaders across different facets of Talent COE.

What you will be doing:

Career level - professional individual contributor role. Experienced, fully qualified professional with a full understanding of the area of expertise mentioned in JD. Need to work independently on diverse L&D opportunities within Talent COE.

• Serves as an internal learning and development consultant for various divisions within the company. Consulting services include formal needs assessments, establishing objective performance outcome goals and defining  success measures, providing tailored education, learning or development solutions toward desired performance outcomes and partnering with management to ensure performance has been improved and sustained.
• Partners with management in applying a systematic approach to analyzing, improving and managing performance through application of appropriate and varied interventions.
• Improves organizational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals, determining performance gaps and identifying performance needs, assessing effectiveness of work environments and processes, designing and coordinating or implementing strategies for performance improvement and determining and applying measurement methods for assessing effectiveness of performance improvement strategies.
• Researches, develops and facilitates learning programs in leadership and professional development curricula for employees and managers at all levels of the company.
• Other related duties assigned as needed – Program manage technical learning programs at global and regional level. Develop technical curriculum under Tech learning leader guidance.

What you bring:

• 10 to 12 years of experience Learning and development Consultant with experience in facilitating, performance consulting and content development
• Must be certified to create, facilitate and implement performance improvement strategies through learning and development -Examples: TTT Certification from Dale Carnegie, TTT/ Leadership development Facilitator certification from DDI
• Significant expertise in facilitating adult learning and group dynamics| Coaching experience in past organization will be preferred
• In-depth expertise in formal assessment processes, consulting services and ROI measurement practices
• Outstanding interpersonal skills
• Possess a thorough understanding of current Human Resources global practices
• Content development as Org Behavior Expert / SME
• Leadership development SME (Mid Managerial level)
• Consulting skills
• Coaching at peer, junior and managerial level experience
• Program management skills – Diverse L&D Program Technical to Leadership development
• Bachelor’s degree in organizational and/or leadership development or business administration or the equivalent combination of education, or general Bachelor of Arts (Humanities) Honors
• Master’s degree in Human Resources Management or equivalent Executive Masters in Hurman Resource Management or Master’s in Organization Behavior or Masters in Psychology or Master’s in International Relations or Master’ in English Literature or Language

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back.
• Competitive salary and benefits
• A cross cultural work environment
• A global exposure
• Understand different facets of Talent Center of Excellence and talent life cycle of FIS

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

REQUIREMENTS:

• Experience: 13+ years
• Must have skills in Machine Learning on AWS (Strong), ChatGPT, CUI and Chatbots.
• Machine Learning Architect will design, implement, and maintain scalable machine learning solutions, oversee the development of the model development framework, and ensure robust and efficient machine learning pipelines.
• Key responsibilities include defining architecture and infrastructure, collaborating with cross-functional teams, and staying updated on the latest ML advancements. Role will also include mentoring junior team members, ensure best practices and coding standards, and translate business objectives into actionable insights.
• Required skills include CI/CD, GitHub, Confluence, SQL/NoSQL, data engineering, cloud platforms (GCP/AWS/Azure), machine learning pipelines, predictive and prescriptive analytics, and MLOps. Experience with Docker, Kubernetes, NLP use cases, VSCode, Jupyter Notebook, and Linux/Unix operating systems is also beneficial.
• Strong troubleshooting skills in different disparate technologies and environments.
• Enthusiastic about different areas of work and exploring new technologies.
• Clarity of thought and strong communication skills to effectively pitch solutions.
• Ability to explore and grasp new technologies.
• Mentoring your team members in projects and helping them keep up with new technologies.
• Empowering the team members to be solution providers and enable a flat environment where everyone's point of view is considered and feedback is encouraged.

RESPONSIBILITIES:

• Understanding the clients business use cases and technical requirements and being able to convert them into a technical design that elegantly meets the requirements
• Mapping decisions with requirements and being able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the clients requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements

Responsibilities:
Respond to Queries and Feedback:
Address customer queries and feedback promptly across different platforms, ensuring a high level of customer satisfaction.
Customer Research Calls:
Conduct research calls with various user groups to gather insights and feedback on their experiences with our app and products.
Playstore Reviews:
Collect and respond to Playstore reviews, addressing any concerns and highlighting positive feedback.
Manage Communication Channels:
Handle inbound and outbound communication across various channels, ensuring all customer interactions are managed efficiently and effectively.

Requirements:
Strong communication skills, both written and verbal.
Ability to manage multiple communication channels.
Good organizational skills and attention to detail.
Enthusiasm for engaging with customers and understanding their needs.
Ability to work independently in a remote environment.
 

Master Trainer position at Lakshya/Keywords India, responsible for leading, managing, planning and driving the overall Technical Training of an Academic Initiative focused on training/skilling programs for Video Games industry in collaboration with Government, Universities and Educational institutes. 

 This key position is focused on 3D digital Game art which comprises of Environment and Props content such as Buildings, Modular kit, Foliage, Vehicles, Weapons, Hard surface and Organic Props. And deliver highly potential and well skilled artists to the industry.

Technical Skills

• Advanced knowledge of industry standard software such as Maya, 3D Studio Max, ZBrush, Substance Painter, Marmoset tool bag and Photoshop.

• Knowledge of additional software – such as Substance Designer, Marvelous Designer and Speed tree – as well as knowledge of how to create assets for / export assets to game engines such as Unreal Engine will be an added advantage.
• Advanced knowledge of 3D game asset creation process. Hands-on knowledge of how to effectively model and texture 3D assets under production conditions (within deadlines, conforming to client’s requirements etc.)
• Knowledge of how to effectively estimate, plan and supervise game art asset creation work.

• Overall experience of 10+ years with at least 5 years of experience in a 3D game or game art services company in an Artist or Senior Artist role.
• Experience as a Trainer is a big plus.
• Advanced content development skills to prepare content for 3D Digital Game Art.
• Smart and effective evaluation of candidates via assessments, assignments, interviews etc.

Other Skills

• Ability to create, manage and prioritize the goals/tasks effectively.
• Strong Communication skills – verbal, written and presentation.
• Ability to effectively deliver Feedback and take feedback.
• Ability to deliver advanced training skills to varied audience – students, candidates, faculties etc.
• Able to demonstrate and share knowledge with candidates effectively and enthuse them in learning process.
• Strong people management skills especially ability to manage conflicts well.
• Advanced content development skills to prepare content for 3D Digital Game Art.
• Smart and effective evaluation of candidates via assessments, assignments, interviews etc.

Personal Attributes Required

• Highly energetic, creative, innovative and enthusiastic individual
• Ability to engage and inspire teams.
• Ability to work independently.
• Self-motivated and able to demonstrate initiatives.
• Able to manage changing priorities at short notice.
• Willing to travel within India on short notice.

Responsibilities

• Work closely with the Program Director and Leadership at Lakshya/Keywords to plan and conduct training for Artists and Trainers.
• Create Curriculum, training plans and assessment plans; including creation of a highly effective Training of Trainers (ToT) program and personally delivering the program.
• Build a pool of high caliber Trainers and maintain high degree of retention, through their continuous development and motivation.
• Train the trainers in advanced 3D art assets tools, techniques and integration as per established pipelines in the Production teams meeting the industry specifications and quality requirements within the budgeted time and effort.
• Oversee and guide trainers to prepare and update Training materials and Pedagogy regularly, keeping in line with current & future trends in 3D Game Art creation as well as Production needs.
• Coaching & mentoring the Trainers to ensure they understand Production processes as well as Company culture.
• Help trainers in creating analytics and progress reports for trainees.
• Work closely with Recruitment team in shortlisting and evaluation of Trainers for multiple locations.
• Participate in all other activities of L&D team at Lakshya/Keywords India, when called upon.
• Maintain a strong and trusting relationship with all internal and external stakeholders with thorough communication, regular reports, and collaboration.
• Represent Lakshya/Keywords India as a Champion of Learning at Industry events, potential partners, Government Executives and Academia.
• Assist Program Director with regular market research on industry, talent and skilling ecosystem to refine plans & programs for higher impact.

Lakshya / keywords studios is looking for a Senior Trainer who takes care of all Technical Training needs, focused on 3D digital Game art which comprises of Environment content such as Buildings, Modular kit, Foliage, Vehicles, Weapons, Hard surface and Organic Props. and deliver highly potential and well skilled artists to the Production team.

Also, They are responsible for complete delivery of the training and they also need to guide/mentor Assistant Trainers and Lab Supervisors.

A.      Technical Skills

1.       Good knowledge of industry standard software such as Maya, 3D Studio Max, ZBrush, Substance Painter, Marmoset toolbag and Photoshop.

2.       Knowledge of additional software – such as Substance Designer, Marvelous Designer and Speed tree – as well as knowledge of how to create assets for / export assets to game engines such as Unreal Engine will be an added advantage.

3.       Good knowledge of 3D game asset creation process. Hands-on knowledge of how to effectively model and texture 3D assets under production conditions (within deadlines, conforming to client’s requirements etc.)

4.       Knowledge of how to effectively estimate, plan and supervise game art asset creation work.

5.       Overall experience of 7+ years with at least 3 years of experience in a 3D game or game art services company in an Artist or Senior Artist role.

6.       Some training experience is a big plus.

B.      Other Skills

1.       Ability to create, manage and prioritize the goals/tasks effectively.

2.       Strong Communication skills – verbal, written and presentation.

3.       Ability to effectively deliver Feedback and take feedback.

4.       Ability to deliver advance training skills to varied audience – students, candidates, faculties etc.

5.       Able to demonstrate and share knowledge with candidates effectively and enthuse them in learning process.

6.       Good people management skills especially conflicts.

7.       Basic content development skills to prepare content for 3D Digital Game Art.

8.       Smart and effective evaluation of candidates via assessments, assignments, interviews etc.

C.      Personal Attributes Required

1.       Highly energetic, creative, innovative and enthusiastic individual

2.       Ability to engage and influence people

3.       Ability to work independently.

4.       Self-motivated and able to demonstrate initiative

5.       Able to manage changing priorities at short notice

6.       Willing to travel within India

Responsibilities

1.      Work closely with the Master Trainer and Art Leadership at Lakshya/Keywords India to plan and conduct training for Artists.

2.       Create and update Training materials and Pedagogy regularly, keeping in line with current & future trends in 3D Game Art creation as well as Production needs.

3.       Train the trainers/candidates in 3D art assets tools, techniques and integration as per established pipelines in the Production teams meeting the industry specifications and quality requirements within the budgeted time and effort.

4.       Coaching & mentoring the Trainees during the training and ensuring they understand Production processes as well as Company culture.

5.       Help Master Trainer in creating analytics and progress reports for trainees.

6.       Assist Center Head in dealing with students grievances, behaviors and disciplinary matters.

7.       Work closely with Master trainer and Recruitment team in shortlisting and evaluation of candidates for academy batches.

8.       Participate in all other activities of L&D team at Lakshya/Keywords India, when called upon.