Total 124 Customer Service job vacancies in Tuen Mun, Tuen Mun District

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules, plans, and conducts comprehensive, on-site and virtual reviews of small- to mid-sized FAS cooperators, participants, grant recipients, and private voluntary organizations' financial systems.
• Conducts analysis of the following areas (but not limited to): micro purchase credit card transactions; representation fund expenses; administration of petty cash; unliquidated obligations; travel vouchers; procurement actions and expenses.
• Prepares and submits comprehensive and well-documented review file workpapers to the supervisor or designated senior specialist for review.
• Assists senior level Compliance Review Specialists with conducting special surveys, studies, and reviews of FAS programs, policies, and procedures and prepares recommendations for improvement.
• Assists in reviewing and evaluating existing and proposed legislation and regulations to determine the impact they may have on FAS operational systems, and whether they have adequate safeguards to detect or prevent fraud, waste, and mismanagement.
• Assesses internal controls of the organizations for: adequacy of safeguarding FAS resources; accuracy and reliability of data furnished to FAS; and compliance with laws, regulations, and policies.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Duties include, but are not limited to:

• Assigns work to subordinates and evaluates work performance.
• Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions, recommends approving, promotion, or reassignment.
• Hears and resolves complaints from employees. Effects minor disciplinary measures such as warnings and reprimands, recommending other action in more serious cases.
• Identifies development and training needs of employees, develops performance standards; develops subordinates in delivering Veteran-centric and customer-centric service; develops subordinates by identifying training and developmental opportunities; serves as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus building activities among team members.
• Serves as the Associate Director's lead for Consultation of the T&I Program in all VA facilities and continued consultation on T&I matters. Develops consultation strategies, manages rollout, timelines, milestones. Adjusts program and project timelines based on mission changes and requirements.
• Serve as a subject matter expert in the planning, coordination, consultation, and sustained cultural transformation of VA toward improved customer experience. As part of the T&I team, the incumbent will participate in the gathering of best practices and data, development of additional tools and resources, tailored consultation to VA facilities. The incumbent demonstrates ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) values and promotes the VA WAY to include WECARE (Welcome, Explain, Connect, Actively Listen, Respond, Express Gratitude) behaviors and SALUTE (Say Hello, Apologize, Listen, Understand, Take Action, Express Gratitude) service recovery model both in direct interaction with staff, Veterans, and internal and external stakeholders as well as in the decision-making process.
• Promotes T&I by collaborating, consulting, mentoring, and building relationships with VA-staff, external subject matter experts, Veterans, their families and caregivers. The incumbent undertakes special projects, as assigned, to promote the cultural transformation
  and modernization of VA, to be a proactive veteran-oriented culture.
• Builds and sustains positive professional relationships with all levels of VA leadership. Collaborates with VA leaders on program goals, projects, and initiatives with intent to connect to agency/administration goals and projects for sustainment.
• Champions enterprise connections in new behaviors, local initiatives, and organizational goals and collaborates to ensure organizational initiative sustainment.
• Establishes and maintains working relationships with stakeholders holding opposing points of view.

WHAT IS THE Information TechnologyDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions


The following are the duties of this position at the full working level.

• Provides advice and feedback to management on sensitive or confidential matters including personnel actions (competitive and non-competitive promotions), liaison with labor relations (grievances, suspensions and removals), performance management (writing manager ratings and performance/special act awards), and investigations (TIGTA and GAO). Consults with management within the organization, and with staff analysts at higher levels within the agency on critical organizational, management issues, and/or labor management relations/negotiations affecting operating programs.
• Serves as a management expert on major corporate or large-scale studies, projects, or team efforts including other subject-matter specialists. Participates in corporate systems design and implementation strategies.
• Plans, organizes, and/or leads all phases of multi-functional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.

Serves as a Contracting Officer's Representative within Office of Facilities and Support Services (OFSS) for contract awards and Inter-Agency Agreements (IAA). Conducts market research, prepares documentation for new solicitations, and independent government cost estimates. Finalizes orders and prepares justifications for supply and services requirements, as needed.

Reviews and approves invoices for contracts and IAA's for accuracy and acceptance. A Level II Contracting Officer Representative Certification is required. Serves as Purchase Card Holder for supply and service requirement procurements within OFSS. Conducts and tracks market research, manages and reconciles expenses, and appropriately tracks deliverables and expenditures within budget requirements.

Supports and carries out annual and multi-year budgeting requirements associated with major programs within OFSS. Tracks budget-related data, projected and completed staff travel, staff training, supplies and other costs pertaining to those projects. Coordinates with the assigned budget analyst on budget reviews, funding reallocation, and other financial management transactions.

Advises on emerging budget needs and supports the process for requesting and securing additional funding. Supports financial statement and Federal Information Security Modernization Act (FISMA) audit requirements that are to be provided by the agency.

Serves as a point of contact for assuring general administrative supply requirements are met. Maintains and archives program and administrative files, orders supplies, publications, and equipment, reconciles credit card statements, and maintains equipment. Provides onsite customer service while working at the headquarters building, including the support and backup of mail management, delivery acceptance, guest badge assignment, and other OFSS onsite duties.

Provides administrative support for the agency's continuity of operations plan and related activities as needed. Manages agency branded materials. Oversees and tracks inventories, coordinates the pickup and delivery of branded items as needed. Provides direct support to general inquiries from field personnel.

• Provide or assist in providing advice to leadership level employees in a multifaceted, national level organization.
• Expand and implement agency programs which protect data quality, transparency and/or security.
• Provide program authority in planning, organizing, coordinating, integrating, directing, appraising, and attaining results and objectives of assigned responsibilities.
• Provide national leadership and coordination for management and archiving of intellectual property, patents, and associated science and technology agreements.
• Formulate, coordinate, and implement a national research and development communications and science delivery outreach strategy to broaden and deepen strategic alliances.
• Lead and manage scientific integrity and intellectual property processes including technology transfer.
• Track performance measurements, accomplishments, and budgets of field units performing knowledge management.
• Plan and assign work to employees ensuring that production or quality standards are defined.
• Establish and communicate performance requirements to employees including conducting formal performance reviews and identifying developmental and training needs of employees.
• Perform administrative and human resources management functions for the unit such as providing advice, counsel or instruction on both administrative and work matters.
• Promote an inclusive work environment that is free from all types of discrimination.
• Perform supervisory duties 25% or more of the time.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

The Management Support Assistant performs the following major duties:

• Performs complex and/or sensitive management support functions for the Office of Medical Services, e.g. coordination in case of death of a Volunteer (DOV); coordinating document collection, organization and preparation to respond to IG, Congressional and EEO inquiries; preparing comprehensive data reports including Regional Medical Hub dashboards.
• Serves as a POC for new staff and current OMS staff on administrative functions; assists OMS management with hiring processes including organizing resumes and interview panels. Supports the OMS Director on a daily basis in managing administrative functions as well as coordinating special projects and assignments with other OMS and OHS administrative support staff.
• Prepares materials used in staff meetings, determining the agenda and items to be discussed including capturing key points. Develops materials for the supervisor's use in public speaking engagements.
• Provides a variety of logistical coordination to team activities, facilitates meetings by arranging conference rooms, teleconference, etc. Records minutes of the meeting and shares/follow-up on discussed actions.
• Functions as a technical resource to gather information and conduct analysis for the resolution of an extensive range of management and program support issues and problems. Corresponds with internal and external stakeholders in oral (phone) and written (email) format. Creates technical and promotional material for OMS services.
• Maintains file and records system for OMS. Collects, organizes, stores, and retrieves documents/information containing a broad spectrum of information to support volunteer OMS services.
• Participates closely with the Director of Medical Services in scheduling his/her travel, including itineraries, supporting documents, and reimbursements. Ensures policy guidance is applied to process travel requirements.
• Interprets data to identify problems, and determines the specific nature of problems or issues to resolve them.
• Attends meetings, notes commitments made, informs staff of the commitments, and arranges for staff to implement them. As requested may be asked to attend meetings on behalf of the Director of Medical Services and take summary notes of inter-agency, intraagency, and/or conference meetings.
• Other duties as assigned within this PD.

This position offers the opportunity to work in a maximum telework capacity as authorized by the agency.

This position is located in the Office of Mission Support, Control Center (CC) of the U.S. Environmental Protection Agency, Office of Inspector General. The incumbent functions as an expert advisor to all EPA OIG staff on the development, coordination, and implementation of a very broad range of cross-cutting OIG resources management programs and services, such as (but not limited to) organizational resource management requirements, OIG emergency preparedness (continuity of operations program oversight/administration), and facilities/space.

Major Duties

The ideal candidate will perform the following duties:

• Oversees the execution of organizational policies, procedures, and regulations, and is responsible for staff management, coordination, and execution of mission support programs in relation to facilities, property, COOP, and space utilization. 
• Exercises the full range of supervisory and managerial duties for subordinate personnel. Manages and directs professional staff to accomplish program and facility objectives.
• Oversee facilities management, services, and programs for EPA OIG and provides direction and oversight for the full lifecycle management of property in multiple locations across the EPA OIG.
• Direct the maintenance and repairs of facilities for feasibility, adequacy, and compliance with regulations.
• Exercise technical oversight of all OIG locations and provides subject matter expertise for all aspects of space allocation & utilization.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The Pathways Internship Program gives Interns the opportunity to gain valuable work experience and the opportunity to foster networking relationships.

As a Student Trainee, your typical work assignments may include the following:

• Communicating with internal and external customers.
• Providing clerical support to assigned office.
• Performing data entry, data queries, manipulating and extrapolating data for reports and presentations.
• Using computer and various software to produce written products.

As a General Attorney (Tax), you will handle all aspects related to professional legal work involving one or more of the following areas:

• Qualified Retirement Plans - 401-436 - rules for qualified retirement plans; 403(b) - certain employee annuity plans; 408 and 408A - individual retirement arrangements (IRAs) and Roth IRAs; 457(b) - certain eligible deferred compensation plans; 414(d) - governmental plans; 414(e) church plans; 501(a) - exemption from tax for qualified retirement plan trusts; 72 - taxation of distributions from qualified retirement plans; 3405 - withholding rules for designated distributions from retirement arrangements; 4971, 4972, 4980, 4980F - penalties and excise taxes related to qualified retirement plan failures.
• Executive Compensation Arrangements - 83 - property transferred in connection with the performance of service; 162(m) - deduction limit on excess compensation; 280G and 4999 - golden parachute payments; 402(b) - nonexempt employees trust/secular trust; 403(c) - non-qualified annuities or annuities purchased by exempt organizations; 404(a)(5) - deduction for nonqualified deferred compensation; 409A - nonqualified deferred compensation; 421 through 424 - statutory stock options; 451 - constructive receipt (as applied to compensation arrangements); 457(f) - tax treatment of participants in ineligible deferred compensation plans of state and local governments and tax-exempt entities; 457A - nonqualified deferred compensation from certain tax indifferent parties, and 4960 - excise tax on tax-exempt organization executive compensation.
• Health and Welfare Benefits - 79 - group term life insurance; 104 - compensation for injuries and sickness (except 104(a)(2)); 105 - accident and health plans; 106 -employer provided coverage under accident or health plans; 125 - cafeteria plans; 129 -dependent care assistance programs; 223 - health savings accounts; 419 and 419A - funded welfare benefit plans; 501(c)(9) - voluntary employees' beneficiary associations (VEBAs); 4980B - continuation coverage requirements of group health plans (COBRA); 4980H - employer shared responsibility provisions; 9801 through 9833 -HIPAA and related health care benefit provisions.
• Employment Tax - 61 - fringe benefit valuation rules; 74(c) - employee achievement awards; 107 - parsonage allowance; 102(c) - employee gifts; 117(c) - scholarship limitation; 119 - meals and lodging; 132 - certain fringe benefits; 1401 through 1403 - self-employment tax; 3101 through 3134 - Federal Insurance Contributions Act (FICA) tax, including worker classification; 3201 through 3241 Railroad Retirement Tax Act (RRTA) tax; 3301 through 3311 - Federal Unemployment Tax Act (FUTA) tax; 3401 through 3404 - federal income tax withholding, including statutory employer rule; 3501 through 3512 - general employment tax provisions, including agents and Certified professional employer organizations; Miscellaneous Subtitle F provisions - employment tax reporting, refund and adjustment procedures; 7436 - Tax Court proceedings for determinations of employment status; Section 530 of the Revenue Act of 1978; employment tax credits provided under the Families First Coronavirus Response Act (FFCRA) and Coronavirus Aid, Relief, and Economic Security (CARES) Act.
• Exempt Organizations - 115 - income of states, municipalities, etc.; 501 through 509 - requirements of tax-exempt status under 501(a) and related provisions and foundation classification, where applicable; 511 through 514 - unrelated business income tax; 527 - political organizations; 529 - qualified tuition programs; 529A qualified ABLE programs; 530 - Coverdell education savings accounts; 4911 and 4912 - excise taxes on public charities; 4940 through 4948 - excise taxes on private foundations; 4958 through 4968 - excise taxes on excess benefit transactions, hospital compliance failures, donor advised funds, excess compensation, and certain investment income; 6033 - exempt organization reporting requirements; 6104 - disclosure of certain exempt organization information; 7428 - declaratory judgments related to section 501(c) organizations; 7611 - restrictions on church tax inquiries and examinations; and application of Federal tax laws to Indian tribal governments and their distributions.

• SAP system operation (order/shipment/billing module).
• Customer invoicing and accounts receivable monitoring.
• Sales administration related tasks (tracking, reporting, ppt, dashboard.)
• Linkin branding and marketing
• Other tasks as requested by the supervisor.  

The selectee will serve as a Management and Program Analyst (Human Resources Development) in the Office of Human Resources, Talent Development and Employee Engagement Division. Typical work assignments include:

• Evaluating the effectiveness of existing programs and recommending alternative solutions to various risk models.
• Participating on panels and committees of key management personnel to identify areas requiring management study assistance and identifying highly efficient areas to serve as benchmarks for maximizing resources and reducing inefficiencies.
• Coordinating and responding to internal and external official requests for information, compliance inquiries and inspections.
• Developing and modifying policies and procedures as it pertains to new HR initiatives.
• Providing key advice and assistance to management on special projects and assigned program areas.