Total 39 Customer Service job vacancies in London, E1 2DR

As a Business Support Officer, you'll play a pivotal role in providing efficient administrative and Business this HR&OD Employee Relations team. Your responsibilities will encompass wide and varies business administrative support to ensure seamless operations and the highest standards of service delivery.

The Business Support Officer will provide business administrative support that will assist in the mechanisms that aim to motivate employees and reinvigorate their passion or work ethic and increase effective leadership throughout the organization. The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.

Provide efficient and effective administrative support to the senior members of the team through some or all of the following:

• Organising and planning events as directed, providing all necessary supporting in local materials.
• Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.
• Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings
• Undertake the organisation and planning of events as directed.
• Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy.
• Gather information and undertake enquires for the team and the wider group as and when is necessary. Service Improvement
• Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members.
• Create databases and spreadsheets. Input, monitor and check data produced and required for on-going and finite activities.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders
• Be the key point of contact for enquiries and advice for the team
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
• Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
• Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

• Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings.
• Working together with other administrators/PA’s across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators’ general duties. Finance and Resources
• Provide cross cover for colleagues as required. Policy and Service Development
Secondments



Applicants from within the NHS willbe offered on a secondment basis only, agreementshouldbeobtainedfromtheiremployerpriortosubmittingtheapplication.


This advert closes on Monday 25 Nov 2024

We are looking for dedicated and highly motivated individuals to join our friendly nursing team and workin our HIV Networked service to Royal London Hospital.

We are a well established acute centre in inner East London with around a 1800 HIV patient cohort.

We are situated in a modern clinic at Newham University Hospital for Green way Centre (Sandalwood House) and Sir Ludwig Guttmann Centre in Stratford (previously at Whipps Cross).

In your role you will provide support to patients living with HIV infection at all stages under the supervision of Registered nurses.

A large part of this role will require you to undertake phlebotomy, for which training will be provided if needed. You will also be required, to offer an asymptomatic sexual health screening on both male and female patients, and again training will be provided in this area

We can offer you support in this interesting and challenging job including:

· Personal and professional development, including attending conferences

· Education and training opportunities to help you meet our nursing assistant competencies

· Friendly, supportive and progressive team

· Small friendly team, with the clinical support of experienced senior nurses.

The Health Care Support Worker is a member of the ward team who implements prescribed care and undertakes administrative as directed by the registered nurse to:

• Assists in the provision of high-quality patient care.

• Ensure the department is clean and well stocked.

• Participate in activities/projects that contribute to improved patient care or experience.

• The nursing Assistant is proactive in monitoring and anticipating patients needs within their boundaries.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.


This advert closes on Wednesday 20 Nov 2024

About UsThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of ResponsibilityYour responsibilities will include:

Professionally welcoming and receiving all visitors to Head Office in accordance with safeguarding and Health and Safety procedures
Telephone switchboard services, including maintaining employee records to update the system
Ensuring reception area and meetings rooms are inspected, kept tidy and returned to original state following meetings, reporting any issues to Office Manager
Assisting Office Manager with facilitation of office maintenance processes
Ordering and preparation of refreshments for meetings and events
Receiving and distributing incoming and outgoing mail and parcels and maintaining the franking machine account
Managing couriers and associated accounts
Maintaining an up to date academy contact sheet of Principals/PAs
Maintaining good relationships with staff, contractors, representatives and external agencies
Providing confidential general clerical/admin support
Maintaining manual and computerised records/management information systems
Producing lists/information/data and maintaining email distribution groups
Managing the Federation’s info@ email account
Preparation and distribution of Board papers as required to staff and stakeholders
Covering a small number of duties in absence of office administrator e.g. updating of website
Collating, uploading and updating Head Office Flickr account
Annual collecting and collating of information for mailing lists
Ordering stationery for the office and ensuring stationery room is kept safe and tidy
Monthly credit card reconciliation and recharges
Maintaining and renewing annual subscriptions
Raising Purchase Orders through internal system and reconciling related admin invoices

A full list of responsibilities can be found in the Job Pack. Qualifications & ExperienceWe would like to hear from you if you have:

Flexibility and the ability to respond to multiple demands and to prioritise
The ability to work well with colleagues and visitors
A high level of adaptability to changing demands
The ability to work collaboratively as part of a team
The ability to plan and organise work to meet varying deadlines
The ability to work independently and take initiative
Strong written and verbal communication skills
Experience of delivering a high-quality service
Experience of a range of general administrative duties
Good ICT skills and experience, including Word, Excel and management information systems
Qualifications to GCSE level or equivalent
A high degree of professionalism and discretion towards role
A high level of initiative and enthusiasm
A methodical and organised approach
A appropriate professional appearance at all times

Please download the Job Pack for a full person specification. Professional Development & BenefitsIf you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

We are looking for a enthusiastic, motivated and reliable full time Senior Receptionist to join our very busy, efficient and friendly therapies department, based at Northwick Park Hospital.
The ideal candidate will have Reception experience and good knowledge of IT. Knowledge and experience of Cerner would be beneficial. The role will be a mixture of front desk, telephone and patien nt related administrative duties.
We welcome experienced NHS receptionists as well as candidates who are willing to learn.

To use the Cerner database system to implement the Department
outpatient appointments and other various systems and procedures.
- To work closely the Podiatry lead at all other times, to ensure the smooth
running of Reception and Administration within the Department. This
includes the management and organisation of the Podiatry clinic diaries cross site.
- To receive patients, visitors and other callers to Podiatry Services with a courteous,friendly and efficient manner.

-To answer telephone calls made to Podiatry and pass on messages timeously.
- To provide clerical support to Reception and the Occupational and
Physiotherapy Department as/if required.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.


This advert closes on Wednesday 27 Nov 2024

Emotional Literacy Support Assistant (ELSA) - ASAP start - Croydon

A welcoming and inclusive primary school in Croydon is currently looking for an ELSA to join their dedicated and friendly team of support staff to work with children across EYFS, KS1 and KS2.

Supporting children both individually and in small groups, including children with SEMH and SEND, the main aim for you as an Emotional Literacy Support Assistant will be to help each of your key children to feel happy in school and to be able to reach their full potential, academically and personally.

As an ELSA, your key responsibilities will be:

• Planning individual and group sessions to provide mentoring and emotional support for children
• Supporting children through a number of things, such as loss and bereavement, anxiety, bullying, and anger management
• Working closely with other members of staff, including class teachers, other support staff, and the SENDCO
• Monitoring the progress of your key children
• Helping children with relaxation techniques and social skills

Prior experience working in a school or childcare setting and supporting children with SEND and/or SEMH needs is needed for this position as an Emotional Literacy Support Assistant, and a strong understanding of social, emotional, and mental health challenges in children is important. A background in psychology would also be desirable, but not essential.

This is a full-time ELSA role to work Monday-Friday (8:30am-3:45pm) and to last long-term until the end of the academic year, as the children need consistent support and someone they feel they are able to trust. You will be able to see the progress your key children make across the school year, making it a very rewarding role. There is also the potential for it to become a permanent position in the future.

Apply now to be considered for interview!

Hello

Would you like to be a care assistant & have the job satisfaction of making a difference to peoples' lives?

Caremark Sutton are recruiting new carers; either part-time or full-time jobs available.
Experience not essential - you will be given training. More important are passion and dedication, and obviously a kind and caring attitude.

If this sounds like something that appeals to you, please drop us an email.
We are always on the lookout for new carers to join our team!

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

please see attachment of JD and person spec. Main role includes working with the children's community nursing team, undertaking visits to patients home and other settings to deliver care. undertaking specific nursing skills such as BP, bloods, NGT changes, eczema support and other nursing care.

To view the main responsibility, please see the attached the Job Description and Person Specification.

In particular, the post holder will: Provide a high level, professional and confidential service to the Deputy Directors, covering all aspects of secretarial, administrative and organisational support, with a key responsibility being diary management; Provide high quality and efficient project and administrative support, including information management, supporting project reporting and analysis. Organise meetings/events (including those with local sites and other external stakeholders), ensuring attendees receive accurate and timely information and that agendas are circulated in advance Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Ensuring that all communications materials are up to date and communicated through appropriate channels, liaising with stakeholders where appropriate. Supplying the relevant information required for financial management, supporting the Business Manager raising purchase orders, checking invoices for payment etc. Support the management of projects across the units Have lead responsibility for discrete pieces of work Running and collating reports which may include reports to the Board and senior management as required. Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team

Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Reception Receiving patients, consulting with members of practice team Be able to cover all reception position as necessary Appointments Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests Computer Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other Tasks Clear rooms at the end of the working day Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work

Hours: Monday-Saturday, 37.5hrs a week Location: London Fitzrovia Introduction: InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. What you will do: As a Medical Receptionist for our Fitzrovia CDC team you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide. Fitzrovia CDC also specializes in supporting Claustrophobic patients in their MRI Journey, with the use of our Open MRI scanners so ensuring their experience is smooth from the moment they walk in the door is key What you are responsible for: Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day Tracking and distributing imaging data and reports as required Utilising relevant IT systems to support the delivery of a high-quality imaging service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business. We are looking for someone who has: Flexibility in working patterns to fulfil site requirements A proficient understanding of IT packages and administration tasks The ability to prioritise tasks whilst maintaining accuracy and attention to detail Effective communication skills, both on the phone and face to face A strong understanding of confidentiality and data protection A supportive, trustworthy and reliable approach to their work An empathetic and caring approach. You should apply if you have experience: Working in a fast-paced administrative role Being in a patient or customer facing environment Experience in a healthcare environment would be desirable but not essential Knowledge and experience of using Microsoft and other IT Packages Working independently and as part of a wider team.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Please see the full detailed job description and specification attached. We would encourage you to contact us if you have any questions

Placements and Assessment Officer

Service care Solution are currently recruiting for a Placements and Assessment Officer in Enfield.

The Placements and Assessment Officer will commission placements and support services for Looked After Children and care leavers, ensuring that the needs of individual children and young people are closely matched within available resources.

Pay rate - £22.08 per hour PAYE / £26.99 Umbrella

Main Responsibilities

As a Placements and Assessment Officer, you will be responsible for:

• To ensure QA visits to all residential and semi-independent resources where a looked after child is placed prior to placement or within agreed timescale and critically evaluate the provision against Ofsted evaluation reports.

• The post holder will be travelling within Enfield and across the country. There will be an expectation that the post holder will undertake at least 6 assessment visits per month, with the majority of placements being outside of the London Borough of Enfield.

• To collate and analyse the assessments information and to produce a report quarterly for the Team Manager, Senior Placements Officer and Head of Commissioning/AD - Strategic Commissioning.

• To ensure that robust management information is available to the Manager, Access to Resources and Head of Commissioning/AD-Strategic Commissioning in terms of quality, quantity and cost.

Requirements:

• Knowledge of the range of complex needs of Looked After Children and an understanding of the most appropriate interventions to meet those needs
• The post holder is expected to work on a flexible basis with some unsocial hours
• Experience in similar role

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Placements and Assessment Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!