Total 19 Customer Service job vacancies in Honolulu, Hawaii

GS12/13
Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions.

Serves as Project Officer for Commander directed initiatives and special interest items.

Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response.

Performs a wide variety of office management duties.

- Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
- Provide accurate, useful information at information/visitor centers, visitor use areas, and special events.
- Locate information from various sources and distribute to the public or park staff.
- Participate in day-to-day operation of a seasonal contact station.
- Patrol area routes and trails to check for visitor compliance with rules and monitor the condition of area resources.

Network Professionals are hired into positions directly supporting a technical mission office.

We are hiring mid-level/experienced networking professionals with education and/or experience in several of the following areas:
- Multi-vendor infrastructure platforms (i.e., Cisco, Brocade, Juniper, Arista)
- Network encryption devices and WAN accelerators
- Multi-vendor Layer 3 routing protocols (i.e., BGP, OSFP, EIGRP, IGRP, HSRP, VRRP)
- Virtual Private Networking (i.e., MPLS, GRE, L2VPN, EVPN, Pseudowire, IPsec, MACSEC)
- Data center architectures and converged networks
- Current networking trends, including commercial implementations of Software Defined Networks (SDN) for both Data Center Network and WAN applications
- Load balancing and Application Delivery Controller technologies and implementations
- WAN architectures (i.e., Carrier Ethernet, Optical Fabrics (OTN), SONET)
- Network monitoring tools (i.e., NetFlow Tracker, HP Network Node Manager, Cisco LMS, Cisco Call Manager, Wireshark, and Splunk)
- Network Modeling (RiverBed/OPNet, NetSim)
- Network Boundary (Next Generation Firewalls (Palo Alto, Cisco FIREPOWER), IPSEC/SSL VPN Concentrators)
- Cross Domain Solutions (SafeNet MDeX System, OWL Cyber Defense Cross Domain Solutions)
- Technical certifications (e.g., CCNA, CCNP, SEC+).

• Perform a wide variety of filing and records keeping, updating manuals on policy and directives, reporting and informational duties.
• Provide information and guidance to staff on procedures, forms, and documentation required to support budget estimates and requests.
• Serve as Administrative Coordinator for internal Civilian Personnel Actions.
• Use basic and advanced office automation program functions to perform management and/or program support assignments.
• Review all incoming and outgoing mail for the organization, sorting, distributing and ensuring completing and timeframe.

Work Schedule: Monday through Friday, 7:30am - 4:00pm, with possible Saturday rotation
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact V21CCOEEDRP@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized

The LPN/LVN is responsible for goals and interventions that promote veterans in attaining maximum functional potential. This is accomplished through but not limited to modalities such as ambulation, bowel and bladder training, dressing, grooming, bathing, oral hygiene, range of motion exercises and fall prevention modalities.

Major duties and responsibilities include, but are not limited to:

• Prepares and administers prescribed medications (oral, topical, subcutaneous, and/or Intramuscular) and performs treatments according to established policies/procedures.
• Observes for physical and/or emotional changes in patient's health condition, which may include prescribed medications/treatments, to promptly and accurately documenting identified changes, and reporting any deviations from normal to RN/SCP.
• Takes appropriate actions based upon communications, observations, veteran care reports, provider/staff discussion.
• Reports changes to provider and demonstrates the knowledge and ability to effectively intervene and recommend and implement strategies that assure optimal, safe and effective care.
• Assists other staff to prioritize the overall veteran care needs and adjusts the plan of care as needed
• Accurately and consistently reports and records significant veteran information received from other team members and can analyze and implement modifications based on these reports.

As an Administrative Support Assistant (OA), you will perform the following duties:

• Provide quality control screening of all supervisor's incoming and outgoing correspondence.
• Act as a liaison with the National Weather Service (NWS) and National Oceanic and Atmospheric Administration (NOAA) Administrative Support Offices on all administrative matters.
• Provide administrative support to staff and supervisors, including overseeing time and attendance, personal actions, travel, and personal property. Schedule appointments and arrange for time, participants, and locations of meetings in accordance with instructions from supervisor or other higher graded personnel.
• Initiate and monitor processing of purchase orders for recurring and nonrecurring service contracts, equipment, and supplies; and advise supervisor of budgetary discrepancies or impending shortfalls; maintain budget record, monitoring commitments, obligations, and funding requirements.

These duties are described at the full performance level of the GS-08; the GS-07 is developmental leading to such performance.

As an Administrative Support Assistant (OA), you will perform the following duties:

• Provide quality control screening of all supervisor's incoming and outgoing correspondence.
• Act as a liaison with the National Weather Service (NWS) and National Oceanic and Atmospheric Administration (NOAA) Administrative Support Offices on all administrative matters.
• Provide administrative support to staff and supervisors, including overseeing time and attendance, personal actions, travel, and personal property. Schedule appointments and arrange for time, participants, and locations of meetings in accordance with instructions from supervisor or other higher graded personnel.
• Initiate and monitor processing of purchase orders for recurring and nonrecurring service contracts, equipment, and supplies; and advise supervisor of budgetary discrepancies or impending shortfalls; maintain budget record, monitoring commitments, obligations, and funding requirements.

• Serves as an Intelligence, Operations and Planner to the G2, U.S. Army, Pacific (USARPAC), performing duties supporting intelligence project integration and operations support.
• Reviews National, Department of Defense (DoD), Theater, and Department of the Army (DA) intelligence guidance, priorities and trends.
• Responsible for the development, coordination and promulgation of Theater Army Intelligence, operational capabilities and requirements.
• Provides research and draft of Title X intelligence requirements, functions, and efforts for the Intelligence Warfighting Function.
• Works and coordinates projects with key staff members within the intelligence community to ensure coherency and integration.

• Serves as a team member within a Customer Relationship Management (CRM) Cell or segment support team (training, overseeing workload and briefing internal/external customers).
• Serves as the primary customer facing point of contact for the Order Fulfillment process.
• Works with the customer in identifying their fuel requirements and solving or coordinating timely resolution of customer orders/support problems.
• Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities.
• Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.

As an Intermittent Care Technician, you will:

• Vital signs. Examples: vital signs, 12-lead electrocardiogram (EKG).
• Point-of-care (POC). Examples: Abbott hand-held blood analyzer (I-STAT), glucometer.
• Equipment and surgical instrumentation set up . Examples: skin biopsies (excisional, shave, punch).
• Treatments and interventions. Examples: Cryotherapy, incision and drainage, ambulation, and Foley coude' catheter insertion.
• Wound care. Examples: bandaging, application of dressings and wound measurements.
• Specimen collection and Preparation. Examples: collecting and labeling venous blood samples and mucous specimens.
• Assisting with patient exams and screening. Examples: gynecology exams.
• Mental health care. Examples: Crisis intervention, performs behavioral/mental health screens, conducts interviews, and observes behavioral patients.
• Preparation of lab specimens and transfer to the lab for processing: Examples: Labeling, placing in the proper bin or tube system.
• Assisting with patient exams and screening, utilizing technology such as telehealth peripherals. Examples: primary care physical exams (heart, eye, ear, nose, throat (EENT); gait exams, and skin exams.
• Patient education within scope of care or while providing an intervention. Examples: postprocedural care, splint care and wound care.
• Follow-up care: Examples: Suture removal.
• Electronic Health Record (EHR): Thoroughly and appropriately documents actions, interventions and procedures in the medical record. Examples: Procedural notes, progress notes, screenings, photo-documentation and secure messaging.
• ICTs may perform tasks after proper education, training and competency, demonstrating knowledge, skills and abilities. Thoroughly and continually documents actions, interventions and patient response in the health record.

Major duties include:

• Provides or manages project scoping, data and asset management, design phases (pre­design, schematic design, design development, construction documents), value analysis, and administration for a broad range of facilities and related maintenance operations, including construction, rehabilitation, and renovation and re­purposing.
• Work may include, but is not limited to, the following type of structures or facilities: campsites, visitor centers, lodging, employee housing, potable water system, wastewater systems, communication systems, roads, bridges, trails, parking, bus facilities, transportation systems, and administrative structures as well as meeting budget and schedule requirements.
• Work includes multiple simultaneous projects, ranging from small, single­ discipline to large multi­disciplinary design and construction projects involving both single and multiple ­year phasing, potentially funded from multiple funding sources and the employee will encounter work components requiring creative solutions that balance cultural and natural resource compliance issues and/or politically sensitive issues.
• Provides professional guidance based on understanding of major principles and industry standards.
• Provides professional guidance based on understanding of major principles and industry standards.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

As a Medical Support Assistant (Advanced - Health Benefits Advisor), you will:

• Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
• Assist with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Cognizant of the many tasks required in performance of their respective roles and be attentive to detail and precise in the gathering and recording of information pertinent to the activities with which they are involved.
• Interpret a variety of provider's orders, referrals, specific allergies, and other patient administrative activities such as Means Testing, demographic updates, Beneficiary Travel benefit determination.
• Support patient safety standards using the correct VA identification of all patients through the use of two forms of identification.
• Able to interact with patients to validate and update demographic information, in person during check-in or over the phone.
• Contribute to the revenue collection process by identifying patients with third party insurance and updates insurance information in ICB, the success of their efforts directly impacts facility funding.
• Independently perform work in conformance with all directives, regulations, and VA policies to contribute and assist in attaining Business Office goals, develop and maintain open communications with others and work well as a team member to master the position and provide good customer service to internal and external stakeholders.
• Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Knowledge of basic eligibility for medical care to include priorities for care, basic guidelines for Beneficiary travel, the Release of Information (ROI) process and the Non-VA Care program is necessary to provide guidance and correct information to veterans.
• Able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
  • a. Schedule appointments and utilize the Electronic Waiting List (EWL) accurately in a timely manner.
  • b. Notify supervisor when clinic access is less than desirable or if a patient cannot be scheduled within mandated clinic timeframes.
  • c. Conducts daily review of active/pending consults, Electronic Wait List, Recall list and Audio Care communications for accuracy and disposition.
• Able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs and complete the myriad of administrative tasks required of them.

DUTIES:

• Procurement and property including tracking inventory, micro purchase, helicopter operations (task order, tracking, payment).
• Coordinates and track expenditures and finance functions by preparing program documents, records expenditures, transfers charges.
• Serves as the travel coordinator by preparing travel documents to include authorization and vouchers from traveler's receipts.
• Serves as timekeeper and is responsible for input into computer all time and attendance reports for employees.
• Uses computer and appropriate software for date collection, analysis and collating.

• Serve as the USARHAW Training Support Center (TSC) Manager, functioning independently in compliance with applicable policies and principles.
• Develop programs, operating policies, procedures and work plans to affect the accomplishment of DPTMS mission and objectives consistent with policy, procedures, and command requirements.
• Assign and approve original Training Aids, Devices, Simulators and Simulations (TADSS) products and services.
• Assure that TADSS products and services meet the requirements of AR 350-38, Training Device Policies and Management.
• Assure TSC products and services do not contain material that reflects negatively on the United States Army, endorse commercial products or businesses, nor violate established legal, safety, security and equal opportunity regulatory standards.

• Serve as the USARHAW Training Support Center (TSC) Manager, functioning independently in compliance with applicable policies and principles.
• Develop programs, operating policies, procedures and work plans to affect the accomplishment of DPTMS mission and objectives consistent with policy, procedures, and command requirements.
• Assign and approve original Training Aids, Devices, Simulators and Simulations (TADSS) products and services.
• Assure that TADSS products and services meet the requirements of AR 350-38, Training Device Policies and Management.
• Assure TSC products and services do not contain material that reflects negatively on the United States Army, endorse commercial products or businesses, nor violate established legal, safety, security and equal opportunity regulatory standards.