Total 191 Senior Executive level Customer Service job vacancies in Cape Town

Customer Service Executive

As part of Logistics team, the role serves as the primary point of contact for all order fulfilment activities, promptly and efficiently responding to inquiries from assigned customer accounts. Ensure all sale and shipping documents are properly compiled and filed for audit.

Job Responsibilities:

• Engage with customers regarding sales inquiries via email and phone.
• Prepare quotations for customers (Singapore & Asia Pacific).
• Process purchase orders or portal orders from customers (Singapore & Asia Pacific) and prepare sales confirmations within specified timeframes.
• Coordinate with customers/distributors on order requirements, shipment schedules, and provide shipment updates.
• Coordinate with the HQ planner on backorder products to ensure timely order fulfilment and distributors’ quarterly bulk purchase.
• Coordinate logistics with local delivery and freight forwarding partners.
• Work with internal departments, including sales and technical support, to effectively address customer needs.
• Submit invoices/pack list to customers via online portals or email.
• Handle post-shipment requests including processing of credits, debits, replacements, returns, etc
• Maintain an organized filing system for all paperwork to preserve records of original documents for annual audits.
• Understands and complies with ethical, legal and regulatory requirements applicable to our business.
• Perform ad-hoc duties as assigned by management.

Requirements:

• Minimum Diploma holder with 2 to 3 years of Customer Service experience is desirable.
• Good communication and interpersonal skills
• Good PC skills with proficiency in Microsoft Office Suite (Words & Excel)
• Knowledge of SAP R3/Enterprise would be preferred.
• Proactive, flexible, show genuine interest in customer needs.
• Positive working attitude and willingness to learn and take up new tasks as assigned.

Work Environment:

• Office setting with regular working hours.
• 5 Workdays

Benefits Highlights:

• Health insurance
• Great company culture & Work-life balance
• Convenient location: Kent Ridge Station / Science Park Drive

If you are interested to apply for the job, please send your CV in pdf format to sg_hrdept@promega.com

Job Description:

• Develop machine learning models utilizing the latest NLP technologies to address various complex challenges in Buyer/Shop/Seller/ Agent-side chat systems and reduce operational costs.
• Research and develop semantic search and recommendation, user intention recognition, multimodal understanding, intelligent document QA, etc.
• Collaborate with other technical teams to support the development, evaluation, and improvement of pre-trained dialogue models based on Large Language Models (LLM), optimize the reliability of generated dialogue results, and improve online inference efficiency.
• Collaborate with other technical, product, and business teams to integrate algorithmic solutions and enhance the service quality of Shopee customer service.

Requirements:

• Master's degree or above in Computer Science (Computer Science, Electronic Information Engineering, Mathematics, etc.) or related fields.
• Strong programming skills, proficient in at least one language such as Python/Java/C++, proficient in common machine learning algorithm frameworks and libraries such as TensorFlow, PyTorch, etc.
• In-depth understanding and previous experience in NLP, Chatbot, recommendation & search, or other related algorithms.
• Familiar with the latest LLM technologies, including Prompt Engineering, Parameter Efficient FT, LLM Alignment, RAG, etc.
• Previous experience in developing and implementing LLM projects is preferred.

Job Highlights

• We provide benefits such as Medical and Insurance
• We offer great remuneration packages
• Multi-Award Winning Brand

Job Description

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(S) of experience in Similar Position

• Good interpersonal and communication skills

• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)

• Requires a sense of urgency

• Able to work independently with minimal supervision

• Good team player, positive attitude and willing to learn

• Able to commit retail hours

• Interested Participants please submit your CV

Responsibilities:

• Provide exceptional customer service via multiple channels including email, live chat, and phone.
• Respond promptly and effectively to customer inquiries and issues related to account management, trading activities, and platform usage.
• Handle and resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Escalate complex issues to the appropriate departments or senior staff and follow up to ensure resolution.
• Stay updated with the latest information about the platform’s features, updates, and industry developments.
  Educate customers about the platform’s services, features, and functionalities.
• Guide users through account setup, trading processes, and security practices.
• Provide training to new users on how to use the platform effectively and securely.

Requirements:

• Possess 2 years of experience in customer service, preferably in the financial services or cryptocurrency industry.
• Strong attention to detail and accuracy in handling customer inquiries and issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

The successful candidate would be required to:-

(1) Publicity and Staff Engagement

• Collaborate with cross-functional teams to plan and execute Fleet-wide initiatives aimed at fostering internal and external stakeholder engagement
• Coordinate staff communications, cohesion activities, events, and ceremonies to promote a positive organisational culture
• Develop creative publicity and communications strategies to showcase staff achievements, new initiatives, and projects across various media platforms

(2) Crewing Matters

• Oversee the timely application, renewal, and cancellation of certificates and documents for new and existing vessels, ensuring compliance with regulatory requirements
• Liaise with relevant authorities and institutions to facilitate inspection and documentation preparation for vessel licenses and certifications
• Coordinate with Fleet Operations team to facilitate crew certification renewals and ensure proper documentation upkeep
• Provide administrative support for vessel sales and charter agreements, including documentation preparation and coordination with business partners
• Ensure prompt preparation of vessels and crew for Outside Port Limit (OPL) jobs, including immigration clearance and departure/arrival applications
• Offer basic IT support and troubleshooting assistance for crew
• Perform any other ad-hoc duties as assigned

The successful candidate shall preferably possess:-

• A degree in Business, Business Administration, Maritime Business, Logistics or Supply Chain
• Minimum 2 years of working experience in the maritime and/or logistics industry
• Strong communication and interpersonal skills, and ability to engage with stakeholders at all levels
• Excellent critical thinking and numeracy skills, coupled with meticulous attention to detail
• Proficiency in the Microsoft Office suite of applications

Senior Supply Chain Executive (SEA and Export Markets), Scent & Care

The primary role of Senior Supply Chain Executive includes support the Regional Supply Chain team to deliver required supply chain results: applicable KPI's (OTD (On time Delivery), Leadtime, Inventory DOH(Days of holding), Transportation budget, Production output, minimizing waste (such as blocked stocks and aging materials), Forecast Accuracy and Profit value).

Customer Centric: partner with Commercial teams to meet customers' requirements and needs, maintaining relationships including audits, improvement projects from SEAO and Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

In additional, you will be responsible for external and internal customer enquiries and on-time delivery, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Supply Chain Director, SEAO & Export Markets.

The Position

• Key player within one or more Supply Chain functions including materials, production, inventory, logistics, demand management and order fulfilment.
• Monitor and report on key performance indicators, such as fill rate and days of inventory and forecast accuracy.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department to ensure high customer satisfaction.
• Be the key contact point for monthly sales forecast sanity check and consensus analysis.
• Key led for Monthly Operations, Pre-S&OP and Weekly ASF meetings.
• Leads or assists in continuously improvement projects and interacts with stakeholders to enable project outcomes. Presents data findings and deep business insights to various levels of management, including direct supervisor and executive leadership.

The Ideal Candidate:

• Degree/Master in any discipline with at least 3 years’ experience in supply chain
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Proficient with Microsoft Office & SAP ERP

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 4 Dover Road, Singapore 130004

Customer Service Executive, SEAO & Export Markets

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 years in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• 28 Dover Ave, Singapore 139791

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

JOB DESCRIPTION

• Address customer inquiries, requests, and complaints in a timely and professional manner, providing product information, pricing details, and order status updates as needed
• Collaborate with sales representatives, logistics, and other internal teams to resolve customer issues
• Build and maintain positive relationships with customers, serving as the main point of contact for sales-related inquiries and support
• Proactively engage with customers to understand their needs, preferences, and concerns, and identify opportunities to upsell or cross-sell products or services
• Follow up with customers after sales transactions to ensure satisfaction, gather feedback, and address any additional needs or concerns
• Assist sales representatives with administrative tasks, such as preparing sales quotations, proposals, contracts, and presentations for client meetings
• Generate sales reports, performance metrics, and forecasts to track progress, analyze trends, and identify areas for improvement
• Propose and implement solutions, tools, and initiatives to streamline processes, enhance service quality, and improve customer satisfaction
• Stay informed about industry trends, market developments, and competitor activities to make recommendations for business growth and differentiation

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

Reporting to the Fleet Operations Assistant Manager, you will play an important role in designing, planning, and coordinating daily operations, and effective and efficient communication within the team and with external stakeholders.

Day to Day Activities

• Design and manage processes and systems for inventory management to ensure accurate and sufficient inventory levels to support daily operations
• Consolidate and study operations data to identify trends and patterns so as to propose opportunities to enhance the team’s operational efficiency and effectiveness
• Structure and present business cases to key stakeholders to improve business operations
• Lead and coordinate cross-functional projects aimed at implementing changes and improvements to support operation needs
• Develop project plans, set timelines and milestones, and drive progress to ensure timely and successful implementation
• Support the business as required by the team

Who We Are Looking For

• Diploma or Degree in Business Administration, Logistics, Data Analytics, Information Systems / Technology, Operations Management, Engineering or any related field
• Proven experience in fleet operations management, data analysis, and project management preferred
• Strong analytical skills with the ability to interpret complex data sets and extract actionable insights
• Excellent communication and interpersonal skills, with the ability to effectively engage with cross-functional teams and stakeholders
• Ability to multitask and work independently under pressure
• Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or business intelligence platforms
• Meticulous and detail-oriented with a focus on accuracy and precision in data analysis and reporting
• Class 3 / 3A / 3C / 3CA Driving License with at least one (1) year driving experience

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong personal alignment with our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)