Total 185 Senior Executive reservoir engineer job vacancies in Customer Service category in Malaysia

Job Responsibilities:

• Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
• Achieve high customer satisfaction level through strong after-sales customer management and support.
• Identify Assist/Lead technical projects/problem resolutions for customers.
• Identify opportunities for solution business in collaboration with the Service Sales team.
• Ensure deliverables in service contracts are met.
• Provide technical inputs to the factory for product improvements/new designs.
• Provide consultancy services to customers for equipment performance improvements.
• Assist/Lead equipment integration to customer’s factory automation systems.

Job requirements:

• Minimum Degree in Mechatronics /Electronics / Electrical Engineering with 4 to 6 years of working experience in servicing automated production equipment, preferably in the semiconductor manufacturing industry.
• Possess Data-driven problem-solving skills and a quality mindset.
• Understand OEE (overall equipment effectiveness) and drive improvements.
• Knowledge in smart factory and production solutions, especially in device handling and thermal control
• Some experience in project management is preferred.
• Strong problem solver with good technical capabilities, good communication skills, self-motivated, customer focus and result-oriented.
• Occasional travel is required, sometimes on short notice.

Responsibilties

• Design and develop audio visual system/solutions including schematics, floor plans, and wiring diagrams.
• Oversee installation of audio visual systems, including equipment placement, cabling, and integration with other systems.
• Ensure that all audio visual systems meet industry standards and project requirements.
• Test and troubleshoot audio visual systems to identify and resolve any issues.
• Manage and support a technical team , including training on system operation and maintenance.
• Create and maintain project documentation, including system manuals, as-built drawings, and testing reports.
• Work with technical team to schedule and perform regular system maintenance, including firmware updates, software upgrades, and hardware replacements.
• Stay up-to-date with industry trends, technologies, and best practices for audio visual system design and installation.
• Communicate project updates and status to project managers and clients as needed.

Requirements:

• Discipline in Electrical Engineering, Audio Engineering, or related field.
• Experience in audio visual system design, installation, and maintenance will be an advantage.
• Knowledge of audio visual system components, including video projectors, sound systems, video walls, and control systems.
• Familiarity with audio visual system design software, such as AutoCAD or Visio.
• Ability to read and interpret technical drawings and schematics.
• Competitive remuneration package which commensurate with experience and qualifications.

Job Requirements:

• Liaise with team members, clients and vendors on service maintenance works
• Coordinate and manage maintenance programs
• Supervise routine service maintenance works according to the service schedule
• Perform troubleshooting and failure analysis when required
• Provide technical support to team members
• Prepare technical reports, checklists and service reports for the clients
• Prepare quotations, proposals and service contracts as necessary to clients
• Respond and answer to breakdown calls

Job Requirement:

• Bachelor’s degree in Engineering
• 1 to 2 years of experience as a Service Engineer or similar role
• 1 to 2 years of experience with ACMV systems
• Have good communication and coordination skills
• Responsible and punctual
• Team player and fast learner
• Technical understanding of mechanical and electrical systems
• Able to work and adapt according to site requirements and work under high pressure

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Deck Machinery Service operations in Singapore, we are employing experienced Senior Service Engineers - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience in inspection, troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems.
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Sailing experience as Electrical Officer (E/O) on bulker vessels equipped with deck cranes will be an added advantage
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance of hydraulic and pneumatic systems.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma or Higher in Electrical Engineering, Mechanical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of hydraulics systems, electrical systems and pneumatics is preferred.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to cv@AcceoA.com.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

07th June, 2024
Join an expanding and successful Managed IT Solutions provider. We are seeking an experienced Senior Level 3 Technical Engineer to join and oversee our ever-expanding Managed Services Team. About the role: You will be joining and overseeing a team of motivated, skilled technicians to provide a high level of support to our client base who are spread up and down the coast. This position will mostly encompass providing support and management which travel (1-3 hours) will be required.

Desirable personal attributes include working cohesively within a fast-paced team, as well as the ability to manage your own workload whilst meeting the needs of clients in an ever-changing IT landscape.
Successful applicants will be highly motivated with an analytical approach to problem solving. Staying up to date with the latest technologies through ongoing study is a requirement of this position.
Additional support

... Click here to view more detail / apply for Senior Level 3 Managed Services ICT Support Engineer

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance of hydraulic and pneumatic systems.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma or Higher in Electrical Engineering, Mechanical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of hydraulics systems, electrical systems and pneumatics is preferred.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to cv@AcceoA.com.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Nature and aim of the position

Global Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.

In this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.

To succeed, you should possess experience in managing applications support teams and have an extensive background with providing application support in a fast-paced environment and a proactive approach to managing application support tasks.

Main Duties and Responsibilities

· Providing software application support as directed by Manager Applications Support.

· Perform analyses of software application functionality and suggest improvements.

· Consult as required with software vendors, software development teams, internal users, and clients to improve application performance.

· Establish root causes for application errors and escalate serious concerns to management.

· Keep records of configuration changes and schedule application updates.

· Document processes and monitor application performance metrics.

· Providing technical support to clients and internal users in other departments.

· Assisting with systems integrations.

· Maintain and update technical documents and procedures.

Key Collaboration

· Applications Support Team

· IT Infrastructure Team

· Platform and Product Development Team

· IT Operations

· Finance Team

· External Software Vendors

Key Competencies

· Minimum 5-year of L2 Application Support experience

· Working knowledge of payment clearing and settlement processes highly desired

· Working experience with Microsoft Operating Systems and SQL (MS or Oracle Database)

· Working experience in either Splunk, MFT or Control-M is advantageous

Preferable Skills and Competencies

· Demonstrable experience as an Application Support Engineer.

· Demonstrable experience on system monitoring, alert and log file troubleshooting

· Ability to manage code migration, document configuration changes, and monitor application performance.

· Linux shell scripting experience

· Advanced SQL scripting

· Basic Java or C programming skills

· Working experience on monitoring tools like Splunk, Control-M is highly preferred

· Competency to provide broader support across internal departments.

· Exceptional analytical and trouble-shooting skills

· Working experience in payment processing business is highly preferred.

· Strong organizational skills with ability to prioritize workload.

· Maturity in managing expectations: change requests, dealing with unexpected incident, and supporting technical issues through to resolution.

· Be details oriented, with high quality standards and accuracy in work, independent, goal oriented and with self-motivating personality.

· Excellent in English (written and spoken), other languages are desirable.

Education and Background Qualifications

· The incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with 5 years experience working as an Application Support Engineer. They should have strong analytical and trouble-shooting capabilities, and a proven track record with providing team leadership and support for critical enterprise application.

Sigma Defense is seeking a Senior Tactical Support Engineer that will provide system support services in five major areas: Tactical Software Support, Mapping, Imagery and Geospatial Information System Support, Tactical Network Administration Support, Training Support and Enhancement and Upgrade Support.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Bachelor Degree in Computer Science, Information Systems, Engineering, or other related discipline; OR Technical School Certificate related to computer systems OR the equivalent technical training with experience that aligns directly to the duties to be performed in lieu of degree for specific user units.
• Minimum of 7 years operational experience with or supporting an organization’s: navigation and mission planning techniques including preparation and check out of flight plans for aircraft weapons systems OR mission planning computer systems, communications, mission equipment, and planning techniques including preparation of unit mission plans for conduct of peacetime and wartime special operations missions.
• Specific experience in the following areas/programs depending on the assigned component:
• DoD 8570 IAT Level 2, or higher certification (IE: Security +) and other customer- specific planning & execution software applications.
• Knowledgeable with the ability to perform and provide system support services in five (5) major areas: Tactical Software Support, Mapping, Imagery and Geospatial Information System Support, Tactical Network Administration Support, Training Support and Enhancement and Upgrade Support.

Personnel Clearance Level:

• Candidate must possess an active, DoD issued TS/SCI security clearance.

Education Requirements:

• Bachelor Degree from an accredited college or university in Computer Science, Engineering or similar field of study.

Essential Job Duties (not all-inclusive):

The Senior Tactical Support Engineer shall:

• Lead, train, mentor, and supervise Mid-Level System Engineers, and support development, test, and training requirements associated with Battlefield Airman Technical Integration Support Center activities.
• Coordinate real time specific mission requirements with Government POC, Authority to Operate (ATO), STIGs and ATCs command wide, support meetings with other US Government agencies, as required, to expand capabilities and coordinate/update deployment techniques, also ensure interoperability with Special Tactics operational partners.
• Work with and support the integration of new and upcoming technologies/systems such as coordinating with USSOCOM TACLAN Program for latest technology and generating field test criteria as applicable for the assigned Special Operations Forces (SOF) Component.
• Lead strategic planning and integration group for assigned SOF Component and coordinate daily activities with unit WEPTAC offices.
• Maintain hosted TAK server(s) and ensure mission data is accurate and current SEs assess viability of equipment issued and recommends STIGs / courses of action and will provide Help Desk Tier 1, 2, and 3 Support.
• Collect, process, and analyze GIS data from diverse sources and reproject and/or process datasets out for use on multiple mapping and visualization programs. On a 28-day cycle, the Senior-Level Tactical Support Engineer will download and process NGA (National Geospatial Intelligence Agency) data to stay compliant with FAA (Federal Aviation Administration) regulations and standards as well as process, compile, create and validate Special Operations Aviation (SOA) aircraft map data, as applicable.
• Routinely provide training to home station, operational and deployed units.
• Develop and generate the training syllabus as well as assist in training of all fielded software/hardware and other mission planning components.

Salary Range: $106,000 - $152,000 annually.

• Dental and Vision Insurance
• Medical Insurance to Include HSA, FSA, and DFSA Plans
• Life and AD&D coverage
• Employee Assistance Program (EAP)
• 401(k) Plan with Company Matching Contributions
• 160 Hours of Paid Time Off (PTO) with Carry-Over up to 240 hours
• 12 (Floating) Holidays
• Educational Assistance
• Highly Competitive Salary

We are looking for an experienced and proactive Senior IT Support Engineer for one of our global clients. Reporting to the IT Support Lead, he/she will be the first point of contact for users regarding any IT issues, ensuring a positive customer experience and maintaining effective 24/7 IT service desk services. The ideal candidate should possess a minimum of 5 years of work experience as a technical support engineer, along with excellent communication and interpersonal skills.

Responsibilities:

· Manage daily operations of the IT service desk, supervising the service desk team, representing the team to other stakeholders, and helping to ensure that the IT service desk is constantly developing and improving.

· Analyse performance of IT service desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent future problems.

· Provide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.

· Proactively monitor IT infrastructure performance and suggest improvement plan.

· Manage vendors and assist with IT procurement.

· Responsible for asset management and assist with accurate IT inventory tracking.

· Responsible for monitoring tickets in the IT Service Desk system and ensure compliance to SLA.

· Conduct ad-hoc training to end users and junior IT support engineers.

· Able to do 24x7 standby on rotation basis and provide after-business hours support for urgent escalation from Singapore or regional offices.

Requirements:

· Diploma or bachelor’s degree in IT/Computing.

· Minimum 5 years’ experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.

· Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.

· Familiar with IT service desk system such as FreshService, ServiceNOW.

· Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.

· Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.

· Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

· Strong communication skills, including the ability to be influential and persuasive with stakeholders and c-suites.

· Helpful, able to multi-task, work under pressure with can-do attitude.

To apply, please send your CV to talentagent@innergy-consulting.com.

We regret that only shortlisted candidates will be notified.