Total 267 Director/C-Level engineering job vacancies in Australia

AYANA Hospitality is looking for a dependable and experienced Deputy Chief Engineering to join our team. In this key leadership role, you will assist the Chief Engineer in overseeing all maintenance and engineering operations across our resorts, ensuring that all facilities operate efficiently and meet safety standards. Your contributions will play a vital part in maintaining a high level of guest satisfaction and operational excellence.

Responsibilities

• Support the Chief Engineer in managing daily operations of the Engineering Department.
• Help develop and implement maintenance programs and schedules for all hotel equipment and systems.
• Conduct regular inspections to identify issues, provide solutions, and recommend improvements.
• Supervise engineering staff, ensuring tasks are correctly assigned and executed in a timely manner.
• Assist in managing the annual budget related to engineering and maintenance.
• Maintain relationships with contractors and vendors to ensure quality service at optimal costs.
• Foster a positive team environment and promote adherence to safety and regulatory standards.

• Bachelor's degree in Engineering or a related field.
• Minimum of 5 years of experience in the engineering and maintenance field, preferably in a hospitality environment.
• Strong technical knowledge of hotel systems, including HVAC, plumbing, and electrical systems.
• Proven leadership skills and ability to manage a team effectively.
• Excellent problem-solving abilities and proactive approach to maintenance.
• Good communication skills to collaborate with other departments and staff.
• Familiarity with budget management and project coordination.

Job Responsibilities

• Strategic Planning: Develop and execute the company's overall strategic direction, goals, and objectives, considering market trends, client needs, and industry advancements.

• Business Development: Identify new business opportunities, cultivate client

• Team Leadership: Build and lead a high-performing team of designers, architects, project managers, and other professionals. Provide mentorship, guidance, and performance evaluations.

• Financial Management: Manage budgets, allocate resources, and monitor nancial performance. Make informed decisions to ensure projects are nancially viable and pro table.

• Design Excellence: Maintain a strong focus on design creativity, innovation and quality. Review and approve design concepts to ensure they align with the company's vision and client expectations.

• Client Relationship Management: Establish and nurture strong relationships with clients, addressing their needs, concerns, and feedback to ensure exceptional customer satisfaction.

• Supply Chain and Vendor Management: Oversee relationships with suppliers, contractors, and subcontractors to ensure timely procurement of materials and services.

• Quality Assurance: Implement and enforce quality control processes throughout the design and construction phases to ensure the highest standard of workmanship.

• Risk Management: Identify and mitigate potential project risks, such as scope changes, budget overruns, and scheduling delays.

• Regulatory Compliance: Ensure compliance with relevant building codes, regulations, and safety standards to maintain a safe and lawful work environment.

• Innovation and Industry Trends: Stay updated on industry trends, emerging technologies, and design innovations to incorporate relevant advancements into the company's projects.

• Networking and Partnerships: Establish and maintain relationships with industry partners, stakeholders, and professional organizations to enhance the company's reputation and collaboration opportunities

Job Requirements

• Leadership Skills: Strong leadership and team management skills, with the ability to motivate, mentor, and guide a diverse team of professionals.

• Business Acumen: Solid understanding of business principles, including nancial management, budgeting, and business development.

• Design Expertise: In-depth knowledge of interior design principles, trends, materials, and construction techniques.

• Networking: Established network within the interior design, construction, and related industries to facilitate partnerships, collaborations, and business growth

Responsibilities:

• Site preparation and co-ordination.
• Identify and develop new business opportunities to achieve sales target by reaching out to new clients and making presentations or pitches about air-con products and company.
• Preparation and submission of documents.
• Coordinate, liaise and manage various project stakeholders onsite to ensure that project requirements are being met.
• Prepare, create and plan detailed work schedules, manpower and resource.
• Ensure that contractors carry out works in a safe manner with the necessary risk assessments and workplace safety measures in place to manage project risks.
• Have the ability to understand Engineering drawings and perform basic engineering calculations, designs and etc.
• Coordinate the safety management system onsite.
• Follow up with the project and report on the process of the project to higher management.
• Facilities Management for company premises / buildings.
• Any other ad-hoc projects and duties as assigned by reporting manager and/or management.

Requirements:

• Good knowledge of Singapore standards and code of practice.
• Good communication and interpersonal skills.
• Target oriented in a fast-paced environment.
• Those with more experience will be considered for Director.

Location: North East and Central Region

Client: Technology

Are you an accomplished leader with a proven track record in technical services and driving operational excellence? We are seeking a highly experienced APAC Technical Services Director to provide strategic leadership and direction for all aspects of Technical Services delivery for the Client Account across APAC.

Responsibilities:

• Lead and oversee the delivery of all technical service lines to meet client requirements and objectives
• Ensure full compliance with local, national, regional, and CBRE standards and legislation
• Identify and capitalize on opportunities to transition vendor spend into CBRE self-perform
• Drive the implementation of CBRE Technical programs and best practices
• Implement technology, standardization, and consistency across the account
• Develop and maintain strong stakeholder relationships
• Provide strategic guidance and leadership to the technical services teams

Required Leadership Skills:

• Visionary Leadership: Ability to set a clear vision and inspire teams towards achieving goals
• Strategic Thinking: Demonstrate broad knowledge and perspective in supporting regional strategies
• Decision-Making Excellence: Make informed decisions based on experience, judgment, and critical analysis
• Conflict Resolution: Approach conflicts as opportunities and effectively resolve them
• Inspirational Leadership: Maintain a positive outlook and motivate teams in challenging environments
• Courageous Decision-Making: Face difficult truths, set rigorous standards, and make complex decisions
• Business Acumen: Comprehend and analyze complex business documents, respond effectively to sensitive issues, and solve advanced problems
• Effective Communication: Strong written and verbal communication skills, ability to influence and persuade stakeholders

Essential Duties & Responsibilities:

• Develop and implement strategic initiatives to drive technical service excellence aligned with the customer's objectives
• Collaborate with subject matter experts to drive best practices and processes within the account
• Continuously improve the quality, cost-effectiveness, and performance of Technical Services delivery
• Identify and pursue new opportunities for growth and innovation across the Client account in APAC
• Ensure efficient and cost-effective technical service delivery and operating models
• Own and implement best practice processes and procedures, including documentation and standardization
• Implement technology solutions to enhance service delivery and operational efficiency
• Drive outcomes based on data-driven decisions and continuous improvement

Qualifications & Experience:

• Bachelor's degree in Engineering (Electrical, Mechanical, or Civil Engineering preferred)
• Minimum of 15 years of experience in technical services operations and account management
• Proven track record of successfully leading and optimizing technical service delivery organizations
• Exceptional leadership skills with the ability to motivate teams and drive operational excellence
• Strong customer relationship management experience and a customer-centric mindset
• Excellent financial management skills, including budgeting, forecasting, and cost optimization
• Excellent strategic thinking and problem-solving abilities
• Willingness to travel across APAC (10%)

If you are a visionary leader with a passion for driving technical services excellence and have a proven ability to lead and transform organizations, we want to hear from you. Apply now for the APAC Technical Services Director role and join our dynamic team!

Please note that due to the high volume of applications, only candidates who meet the requirements of the role will be shortlisted. We appreciate the time and effort you have put into your application, and we thank all applicants for their interest.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity:   

We are seeking a dynamic and innovative Director of Software Engineering to guide our software engineering teams towards delivering top-tier Emerging Consumer Payment solutions. This leadership role is crucial to our organization as we reshape the future of commerce.

Key Responsibilities:  

• Lead, mentor, and manage software engineering teams to deliver high-quality, resilient software solutions that meet or exceed business requirements.

• Drive the invention, design, and implementation of emerging consumer payment technologies.

• Work cross-functionally with product teams, other engineering teams, operations, and infrastructure teams to design, develop, and launch global products.

• Oversee decision-making processes for design trade-offs and long-term architecture planning.

• Promote a culture of innovation and continuous learning within the team, encouraging exploration of new technologies and solutions.

• Ensure delivery of highly available, enterprise-scale systems, leveraging innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology.

• Foster opportunities for team members to make a difference on a global or local scale through mentorship and continued learning opportunities.

Key Skills & Experience:

• Proven leadership skills with a track record of managing high-performing engineering teams.

• Strong understanding of software development and a passion for technology.

• Expertise in one or more general programming languages like Java.

• Experience building and deploying modern services and web applications with an emphasis on quality and scalability.

• Demonstrated ability to learn new technologies and adapt to changing environments.

• Excellent collaboration skills with a proven record of partnering with Product, Test, Dev-ops, and Agile/Scrum teams.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Product Development division of the platform is undergoing a transformation to promote the adoption of a more secure, simplified checkout experience. This is being achieved through the introduction of new product capabilities within the Click to Pay ecosystem, which leverages Visa's tokenization and other features. To facilitate the onboarding of merchants and PSPs worldwide for various regional markets, Visa has partnered with multiple card schemes, adopting the EMVCo standard for Click To Pay as a solution. 

The Director role requires a strong technology and leadership background with experience building enterprise-scale applications using Java, Springboot, REST APIs, RDBMS, Angular/React, NoSQL, Kafka, and Hazelcast.

• Key responsibilities and requirements include:

• Responsibility for the overall development life cycle of the solution and management of complex products with significant bottom-line impact.

• Ability to work with and possibly interact with other teams across the globe.

• Work with product managers to develop a strategy and roadmap to provide compelling capabilities that help them succeed in their business goals.

• Work closely with senior engineers to develop the best technical design and approach for new product development.

• Instill best practices for software development and documentation, assure designs meet requirements, and deliver high quality work on tight schedules.

• Project management skills: prioritization, planning of projects and features, stakeholder management, and tracking of external commitments.

• Operational Excellence: monitoring & operation of production services.

• Identify opportunities for further enhancements and refinements to standards and processes.

• Mentor junior team members, develop departmental procedures and best practices standards.

• Hire and retain world-class talents to deliver platform product click to pay and scan to pay product features.

• Strong negotiation skills: You will be a distinguished ambassador for product development, collaborating, negotiating, managing tradeoffs, and evaluating opportunistic new ideas with business partners.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Purpose

This position is responsible in ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs
• Interview, select and recruit team members

• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth

• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Position Overview:
We are seeking an experienced Commercial Project Director specializing in Security Access Control Systems to lead our project management teams across four distinct sub-lines: Operations Technology (OT) and Information Technology (IT) Projects. This role requires strong leadership in directing project teams to ensure all projects are delivered on time, within budget, and in compliance with legal and customer requirements.

Responsibilities:

• Direct and oversee project management teams within the security access control business.
• Develop and implement project management strategies, processes, and methodologies to achieve operational excellence and meet business objectives.
• Monitor project progress regularly to identify risks, mitigate issues proactively, and ensure adherence to project timelines, budgets, and legal requirements.
• Collaborate closely with stakeholders including clients, senior management, legal teams, and cross-functional teams to define project scope, objectives, and deliverables.
• Provide strategic leadership and guidance to project managers and teams, fostering a collaborative and high-performance work environment.
• Manage project budgets, resources, and timelines effectively to optimize project profitability and customer satisfaction.
• Ensure strong customer management throughout project lifecycles, maintaining positive relationships and effectively managing expectations.
• Conduct thorough project reviews and audits to assess project health, identify areas for improvement, and implement corrective actions as necessary.
• Serve as a primary point of contact for escalated project issues and legal matters, ensuring compliance with contractual obligations and regulatory requirements.
• Stay abreast of industry trends, technological advancements, and legal developments in security access control systems, integrating insights to enhance project delivery capabilities.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field; advanced degree preferred. Masters in Business Administration will be advantageous.
• 15+ years of progressive experience in project management within the security access control systems industry.
• Proven track record of successfully managing and delivering complex projects on time, within budget, and in compliance with legal requirements.
• Strong leadership and management skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels, including legal teams and clients.
• Comprehensive knowledge of project management methodologies, tools, and techniques specific to security access control systems.
• Experience in financial management, resource allocation, and risk management within project environments.
• PMP certification or equivalent preferred.
• Ability to thrive in a fast-paced, dynamic environment, with a commitment to achieving results and driving continuous improvement.

• Communicate business development strategies with key internal stakeholders.
• Confirm business agreements with identified partners, suppliers and vendors according to existing market expansion plans.
• Define research scope and objectives to understand business environment.
• Develop plans for new market entry, existing market expansion and resource management.
• Drive engagement with new target customer segments with other departments.
• Evaluate business opportunities using business analytical tools.
• Evaluate new businesses and regional relationships to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV).
• Evaluate strategies to leverage relationships and network for business opportunities and partnerships.
• Lead M&A, JV and partnerships negotiations.
• Lead conversion of proposals to confirmed M&A and JV deals.
• Lead delivery of solutions to clients' needs with other departments.
• Lead identification of opportunities to enhance current products and services with internal stakeholders.
• Lead monitoring of targets and goals with internal stakeholders.
• Lead relationship building with industry players.
• Perform cost-benefit analysis of M&A, JV and partnerships deals.
• Review business development strategies to ensure alignment with overall corporate strategies.
• Review due diligence reports on M&A and JV deals.
• Review emerging trends and market movements to identify potential revenue streams and business threats.
• Work with internal stakeholders to adapt existing products and services for new markets and business opportunities.

The candidate shall be responsible for the following:

- Definition of policies, rules procedures, methods in the field of quality assurance and inspection for all work performed on the aircraft and related equipment in conformity with JCAB regulations for Japan registered aircrafts.

- Monitoring of the correct application of these policies, procedures and methods

- Carry out leading role in dealing with all quality aspects with JCAB and Quality Assurance of Japanese Airlines

- Coordinate and conduct training and development for Quality Engineers as necessary to meet airworthiness authority’s requirement

- Assist to develop technical support and capabilities of the Engineers to meet airline and JCAB requirements

- Assist in new aircraft capabilities set up

- Participate in identifying and implementing continuous work improvements

- Carry out any other duties and tasks as directed by General Manager

Requirements:

- Possess a degree in Aerospace/ Mechanical engineering and/ or any other relevant qualifications

- More than 15 years in the Aviation Industry with knowledge in NADCAP and Quality Assurance

- High proficiency in Japanese language to liaise with Japanese speaking customers